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From Labor Arbitrage to Platform-Led Outcomes: How Agentic AI Is Rewriting the IT Services Playbook
For three decades, the IT and business services industry has run on a familiar formula: scale headcount, drive utilization, price work by time and materials....
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An IT tech leader’s guide through the agentic pivot
This year’s IDC FutureScape centers on a global shift taking place across the technology industry: the agentic pivot. Over the next few years, agentic AI is expected...
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IT services shake-up: Thriving in the age of agentic AI
As an industry analyst, I’ve had a front-row seat to the dramatic changes sweeping through the IT services sector. Recently, I reviewed the changes at...
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