rsscloudcomputing IDC RSS alerts Infor Inforum 2018: Doubling Down in Industry SaaS IDC Link Mon, 15 Oct 2018 04:00:00 GMT Jordan Jewell, Mickey North Rizza, Zachary Rabel Asia/Pacific (Excluding Japan) Collaborative Applications Market Shares, 2017 <P>This IDC study examines the vendor revenue performance in the overall collaborative applications market for 2017. To facilitate more productivity among the workforce, enterprises are adopting collaborative applications. "ESNs and the rise in the use of mobile collaborative tools are increasingly focusing on improving team collaboration. The synergistic effect of both artificial intelligence (AI) and machine learning (ML) tools is expected to give collaborative tools a whole new level of user interface and experience," according to Srinivas Javvadi, market analyst, IDC APEJ.</P> Market Share Thu, 11 Oct 2018 04:00:00 GMT Srinivas Sameer Javvadi Buyer Insights: Transform Buyer Personas with Contextual Insight <P>This IDC Market Perspective explains what is missing from most buyer personas and why it is important to include buyer insight to make the persona actionable. In-depth interviews with buyers who have recently made the decision to purchase a solution similar to the one offered by your organization reveals the who, what, why, and how associated with a buying decision. Committees made up of stakeholders from all the impacted areas of the business are commonplace and include an economic buyer, a lead evaluator, and representatives from security and compliance. Business users are involved from the very early stages to understand the requirements and assist in the evaluation process.</P><P>"To be effective, supplier marketing should understand the jobs to be done for each of the stakeholders on the committee. In-depth interviews are most effective for building actionable personas. A comprehensive framework helps to aggregate the key insights that come from learning the buyer's story." — Frank Della Rosa, IDC research director, SaaS and Cloud Software. </P> Market Perspective Thu, 11 Oct 2018 04:00:00 GMT Frank Della Rosa DX Infrastructure Priorities of European Enterprises by Organization Structure: Results from IDC's Global DX Leaders Survey <P>This IDC Survey Spotlight identifies the top priority areas for European enterprises that indicate infrastructure as a key digital transformation priority. It highlights results from IDC's <I>Global Digital Transformation (DX) Leader Survey</I>, conducted in June 2018, and provides actionable insight into how suppliers should position their infrastructure products and services based on the organizational structure of their clients and prospects. </P> IDC Survey Spotlight Thu, 11 Oct 2018 04:00:00 GMT Mark Yates Huawei's Road to Telco Digital Transformation: IDC Feedback from the Operations Transformation Forum <P>This IDC Market Note identifies highlights from Huawei's recent Operations Transformation Forum (OTF). It outlines Huawei's view that "going digital" is much more than digitization, and achieving this necessitates a root-and-branch transformation in how the telco operates. It also outlines key highlights from OTF and illustrates the progress made by Turkcell, KPN, and Telefónica with support from Huawei.</P><P>"Huawei's approach to digital transformation is to be admired because it addresses how telcos operate — the very heart of these enterprises. This requires not just know-how, but also platforms to deploy this capability, and reference cases to validate the approach," said Mike Cansfield, associate vice president, IDC's Telecommunications Insights: European Technology Priorities and Strategies.</P> Market Note Thu, 11 Oct 2018 04:00:00 GMT Mike Cansfield Ruckus Wireless: Simplifying WLAN to Improve End-Customer Engagement <P>This IDC Market Note provides an overview of Ruckus' EMEA strategy, based on a series of briefings given by Nick Watson (Vice President, EMEA) and Massimo Mazzeo Ocello (Director of Systems Engineering, EMEA) in 2018. </P> Market Note Thu, 11 Oct 2018 04:00:00 GMT Roz Parkinson, Ksenia Efimova Worldwide Contact Center Applications Software Forecast, 2018–2022: Cloud Reaching 50% by 2022 <P>This IDC study provides an updated market sizing for the worldwide contact center applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a 5-year forecast (2018–2022).</P><P>"Customer interactions in their entirety are being reevaluated for their contribution to the overall customer experience," says Mary Wardley, program VP, Customer Care and CRM. "Within digital transformation initiatives, building a differentiated customer experience through channel integration and contextual responses will be the leading requirements for contact center renovations over the next three years."</P> Market Forecast Thu, 11 Oct 2018 04:00:00 GMT Mary Wardley IDC MaturityScape Benchmark: Cloud in India, 2018 <P>IDC's MaturityScape for cloud aims to assist organizations in realistically appraising their current capabilities, articulating reasonable short- and long-term goals, identifying their gaps, and starting an action plan for change. The IDC MaturityScape specifically defines the stages, critical measures, business outcomes, and actions that are required to effectively move through the stages and increase value as more investments are made. Using the maturity measures and descriptions in the study, readers can:</P><UL><LI>Understand exactly what sets "thriving" organizations apart from the "surviving" ones,based on their maturity scores </LI><LI>Understand industry and peer group expectations for business and IT outcomes foran increasingly mature (sophisticated) use of cloud, and how organizations operationalize theirinternal IT assets and how they source capability from public (provider-based) cloud </LI><LI>Understand the supporting processes, governance models, technologies, and skills to delivercloud-based service delivery models to their internal customers </LI><LI>Identify gaps in overall cloud management capabilities based on the aforementioned criteria —or more broadly, vision, technology, people, and process </LI></UL><P>"Most organizations in India have plans to spend maximum of their new cloud spending on SaaS applications over the next year," says Rishu Sharma, associate research manager, Cloud and Internet of Things (IoT), IDC India. "Organizations in India are looking for providers with deep technological expertise, along with experience across verticals, that can help them transform their businesses, providing them with business agility and increased IT security."</P> IDC MaturityScape Benchmark Wed, 10 Oct 2018 04:00:00 GMT Rishu Sharma, William Lee La promessa dell’Hybrid IT? Solo se i dati si parlano MILANO, 10 ottobre 2018 – La proliferazione dei modelli di erogazione delle applicazioni, dai più moderni servizi SaaS in ambienti cloud o multicloud ai device mobili e alle reti IoT, fino alle più tradizionali piattaforme on-premise, magari legacy, ha portato dati e processi a essere distribuiti in maniera spesso incontrollata attraverso le organizzazioni e le loro filiere. Questo, oltre a causare pericolose inefficienze a livello di sicurezza, integrità e governance dei dati, impedisce alle imprese di eseguire la trasformazione digitale. Corporate Press Release Wed, 10 Oct 2018 04:00:00 GMT Managed CloudView 2018: Executive Summary <P>This IDC Market Presentation provides an executive summary of the worldwide findings for IDC's <I>Managed </I><I>CloudView</I> <I>Survey</I><I>.</I></P><P>IDC's 2018 <I>Managed </I><I>CloudView</I> <I>Survey</I> polled 1,500 organizations across 6 countries and several major industries to collect information on adoption of managed cloud services across key areas including business and technology influencers, solutions requirements, security requirements, and vendor benchmarking. This presentation provides IDC's analysis of these results and includes strategic messages, top 10 key highlights, implications for service providers and partners, and IDC's essential guidance for managed SPs (service providers) and ecosystem partners.</P> Market Presentation Wed, 10 Oct 2018 04:00:00 GMT David Tapper