rssconsumer IDC RSS alerts U.S. Consumer Multiplay Survey, 2018: Broadband <P>This IDC Survey provides a summary of the broadband results from IDC's 2018 <I>U.S. Consumer </I><I>Multiplay</I><I> Survey,</I> an online survey of U.S. consumers fielded in October 2018. This portion of the survey explores key broadband issues including service provider type, service provider choice, broadband speed assessment, and service satisfaction and dissatisfaction drivers.</P> IDC Survey Fri, 22 Mar 2019 04:00:00 GMT Jason Blackwell IDC PeerScape: Practices to Drive Increased Customer Value Through New Products and Services in Automotive <P>This IDC PeerScape presents four practices to help vehicle manufacturers and suppliers, fleet owners and operators, and repair organizations understand how to improve and evolve aftermarket services. These practices center on the use of artificial intelligence and machine learning to support increasing vehicle reliability, aligning cross-organization objectives to improve the delivery of warranty services, optimizing driver monitoring tools and safety to improve efficiency and reduce complexity, and the embracing of additive manufacturing techniques to address current and future problems. </P><P>"Understanding and prioritizing the challenges your customers are facing provide a wish list for service innovation. These innovations are unlocked by embracing and engaging with an ecosystem of third-party providers and technology capabilities to complement in-house potential," says Matt Arcaro, research manager, Next-Generation Automotive Strategies at IDC.</P><P>"Service isn't just something that happens as an unintended result of selling a product, vehicle, or fleet. It is an opportunity to innovate and deliver increased value to the end customer, and vehicle manufacturers and supplier networks must build a strategy around service to offer new products and experiences," says Aly Pinder, research director, Service Innovation and Connected Products Strategies at IDC.</P> IDC PeerScape Thu, 21 Mar 2019 04:00:00 GMT Matt Arcaro, Aly Pinder Digital Disruption: Impact on Traditional Television Viewing Due to OTT Video Consumption <P>This IDC survey provides results and analysis of key findings of IDC's 2018 <I>ConsumerScape</I><I> 360 Subscription Services Survey,</I> fielded in October 2018 to 2,000 U.S. consumers over the age of 18. The results presented examine how consumers report their viewing of traditional TV from broadcast or pay TV sources have been impacted over the past year by over-the-top (OTT) video consumption. Results are presented for those consumers expressing a high level of belief that traditional TV viewing has declined over the past year across age, gender, income, households with kids, and number of services subscribed to dimensions.</P><P>"Half of consumers that subscribe to at least one OTT video service report a strong level of belief that their traditional TV viewing is down due to increased OTT video consumption," says Greg Ireland, research director of IDC's Multiscreen Video Program. "Age and the number of OTT services a consumer subscribes to are important factors in the degree to which survey respondents report reduced viewing of traditional TV."</P> IDC Survey Wed, 20 Mar 2019 04:00:00 GMT Greg Ireland Digital Disruption: Satisfaction with the Value of OTT Video and Traditional Pay TV Service Subscriptions <P>This IDC Survey provides results and analysis of key findings from IDC's 2018 <I>ConsumerScape</I><I> 360 Subscription Services Survey</I><I>,</I> fielded in October 2018 to 2,000 U.S. consumers over the age of 18. The results presented examine how consumers view their satisfaction with the value they get from their traditional pay TV and over-the-top (OTT) video services. Results are presented for those consumers expressing a high level of satisfaction with the value of the two service types across the following dimensions: age, income, gender, and households with kids.</P><P>"Consumers report dramatically different levels of satisfaction with the value of traditional pay TV services compared with OTT video services," says Greg Ireland, research director of IDC's Multiscreen Video program. "A look at the delta in satisfaction with value between the service categories underscores the challenges pay TV providers face as the traditional pay TV subscriber base continues to erode."</P> IDC Survey Wed, 20 Mar 2019 04:00:00 GMT Greg Ireland IDC's Worldwide Semiannual Connected Consumer Spending Guide Taxonomy, 1H18 <P>This IDC study is designed as a companion piece for IDC's Worldwide Semiannual Connected Consumer Spending Guide and provides a detailed description of the taxonomy, definitions, and methodology supporting IDC's Connected Consumer research globally. The approach and structure described provide a framework to better understand connected consumer trends and can help both technology suppliers and organizations in planning activities and strategy definition. IDC's Worldwide Semiannual Connected Consumer Spending Guide taxonomy should be used by readers as a guide to understand the overall structure of the connected consumer market and how IDC organizes its market sizing efforts.</P><P>"There's an expectation among today's consumers for a seamless consumer experience. The connected consumer is no longer a passive one; the connected business buyer is in control and it's essential for technology providers to understand this if they want to continue to grow and gain market share in this digital age. IDC's Worldwide Semiannual Connected Consumer Spending Guide presents a comprehensive view of the consumer ecosystem and serves as a framework for how IDC organizes its consumer research and forecasts," said Stacey Soohoo, research manager, IDC's Customer Insights and Analysis group.</P> Taxonomy Wed, 20 Mar 2019 04:00:00 GMT Jessica Goepfert, Stacey Soohoo, Ritika Srivastava, Meng Cong, Milan Kalal, Kazuko Ichikawa, Roberto Membrila, Eman Elshewy, Jonathan Leung, Giulia Carosella MENA ICT Key Market Developments Update, February 2019 <P>This IDC Market Note provides a summary of select ICT market developments that occurred across the Middle East and North Africa in February 2019 and assesses the potential impact that these developments could have on related markets.</P><P>"To multiply their bandwidth speeds and bring about operational efficiencies, most operators will use Fixed Wireless Access broadband technology in the 5G deployments. Despite heavy market interest, widespread adoption of commercial 5G services is not expected until 5G-enabled handsets and standalone 5G networks become available." — Krishna Chinta, Program Manager, IDC MEA</P> Market Note Wed, 20 Mar 2019 04:00:00 GMT Manish Ranjan, Jawad Khalil, Nabila Popal, Krishna Chinta 国内AR/VRヘッドセット市場シェア、2018年:安定的拡大基調に乗りつつあるVR、再始動へと向かうAR <P>本調査レポートは、国内AR/VRヘッドセット市場について、Google Cardboardのような簡易組立式を除くヘッドマウントディスプレイの国内シェアを提供するものである。IDC Japan PC、携帯端末&クライアントソリューションのシニアマーケットアナリストである菅原 啓は「2018年はVRが安定的な成長段階に入った一方、ARは厳しい状況が続いた1年であった。しかし、年末から2019年にかけてARも新規参入ベンダーや性能面で大きな進歩を遂げた新製品が登場しており、今後の成長に向けての再始動が始まっている。VRも高性能なスタンドアロン型ヘッドセットやさらなる高精細化を進めたケーブル型ヘッドセットの登場が見込まれており、ヘッドセットの多様性という観点からは市場の活性化が期待できる。したがって、今後の成長に向けてユーザー層の裾野を継続的かつ真剣に拡大していく取り組みが今後も求められる」と分析している。</P> Market Share Wed, 20 Mar 2019 04:00:00 GMT Akira Sugawara 5G in Vertical Applications: Energy <P>This IDC Perspective focuses on the potential applications of 5G in the energy sector, and it is the second in a series of reports looking at 5G in vertical applications. </P><P>"5G can play a key role in enabling transformation in the energy sector, in a diverse set of use cases ranging from customer-facing applications such as smart metering, through to heavy operational applications such as using robots in dangerous exploration and extraction sites," said John Delaney, associate vice president, IDC's European Mobility Team.</P> IDC Perspective Tue, 19 Mar 2019 04:00:00 GMT John Delaney National Retail Federation Big Show 2019: Payments Are the Backbone of Retail Transformation <P>This IDC Market Perspective details the NRF Big Show held January 13–15 in New York City. Retailer innovation and digital transformation are still in the nascent phases of development. This is a key time to organizationally integrate the payment team into technology decision making. Nearly every change linked to omni-commerce and customer-first transformation requires innovation on the payments "back end."</P><P>"Where traditionally merchants invested in siloed payment technologies from POS software to ecommerce platforms and gateways, many are now gravitating toward combined, platform-oriented offerings. In a simple world, they'd invest in end-to-end systems, and certainly that's what vendors are attempting to develop and message. But more realistically, merchants will invest in combinations of puzzle pieces — gateway and acquirer services with open APIs for POS integration or integrated POS and ecommerce platforms with openness for gateway integration. In all cases, there is a focus on openness, which allows merchants to add new payment types and function in new channels as they emerge." — Rivka Gewirtz Little, research director, Global Payment Strategies</P> Market Perspective Tue, 19 Mar 2019 04:00:00 GMT Rivka Gewirtz Little Retail in the U.K. — 2019 Update <P>This IDC Presentation presents some successful examples of U.K.-based retailer organizations that are investing in innovation and digital transformation. The analysis is based on IDC's primary research (IDC's <I>European Vertical Market Survey</I><I>, 2018–2019</I>) and information from public sources. This study provides an overview of how retail in the U.K. is evolving in the past years and across different segments (i.e., food and grocery, department stores, fashion and apparel, online marketplaces, and ecommerce).</P> Tech Buyer Presentation Tue, 19 Mar 2019 04:00:00 GMT Ornella Urso