rssitbuyer IDC RSS alerts IDC MarketScape: Worldwide Customer Information System & Billing Solutions for Utilities 2024 Vendor Assessment <P>This IDC MarketScape evaluates providers of customer information system & billing (CIS&B) software to utilities worldwide. It analyzes vendors' capabilities, strategies, and comparative success in the marketplace. It looks at how their products and services will evolve, providing metrics and context to utilities evaluating potential technology partners in this solution area. It aims to aid utilities as well as energy and water retailers decide on their current or future CIS&B implementations and assist vendors in deepening their understanding of the competitive landscape. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and highlights the most influential factors for success in this market in the short and long term.</P><P>"The CIS & billing solutions vendor landscape has significantly changed from our last vendor evaluation in 2016. The most notable change has been the impact of the energy transition on utilities as well as energy and water retailers, not only in the features and functionalities they require to satisfy their customers, but also in their need to quickly adapt to market changes with innovative tariffs as well as new products and services bundles," said Gaia Gallotti, associate research director, IDC Energy Insights. "Modern CIS&B solutions are at the heart of CX transformation, and they play an imperative role in utilities' business model reinvention."</P> IDC MarketScape Fri, 01 Mar 2024 05:00:00 GMT Gaia Gallotti, Daniele Arenga IDC MarketScape: U.S. National Government Professional Security Services 2024 Vendor Assessment <P>This IDC study highlights the evolving cybersecurity landscape due to emerging technologies and the rapid adoption of IoT devices and hybrid and multicloud environments and the proliferation of APIs and cloud services. This document emphasizes the need for agencies to partner with experienced providers to address these challenges and achieve holistic security transformation. It also notes the importance of properly reporting, investigating, and remediating data breaches. Key market drivers include the increased attack surface due to IoT and operational technology, a shortage of skilled cybersecurity professionals, and unfunded mandates and required action. </P><P>"Federal agencies are managing a wide range of modernization and protection initiatives to ensure mission success and protect the nation's data. Agencies need trusted partners capable of providing a wide range of solutions developed specifically for the challenges federal agencies face," said Aaron Walker, research manager for Worldwide Government Trust, Security, and Resilience program at IDC. "The most comprehensive services portfolios include cybersecurity advisory services; assessment services; professional security services for incident response readiness; governance, risk, and compliance (GRC) advisory services; training services; and purpose-built tools."</P> IDC MarketScape Thu, 29 Feb 2024 05:00:00 GMT Aaron Walker Publicis Targets 4-5% Organic Growth for 2024 as It Posts Resilient 6.3% Growth in 2023 <P>Publicis posted resilient 6.3% organic growth to reach net revenue of €13.1 billion in calendar 2023, which was lower than its 10% growth in 2022 but better than its key competitors. Publicis has done a good job in combining data/identity capabilities in the form of Epsilon, with transformation and design capabilities in the form of Publicis Sapient, along with a strong media offering. But to maintain momentum, it will need bolt-on acquisitions and to get all the parts of the machine working even closer in the future. </P> IDC Link Thu, 29 Feb 2024 05:00:00 GMT Douglas Hayward The Experience-Orchestrated Business: Journey to XO Business — Assessing the Organization's Ability to Become an XO Business <P>This IDC Tech Buyer Presentation is focused on assessing the readiness of an organization to move toward becoming an experience-orchestrated (XO) business. An experience-orchestrated business uses AI-enabled technology to optimize journeys and automate workstream tasks, so organizations can break down organizational silos and foster connectedness across ecosystems and improve decision velocity almost instantaneously. </P><P>Competing in an AI everywhere world requires a new focus for businesses. Digital businesses must orchestrate a meaningful value exchange between internal and external stakeholders. Data becomes even more critical to intelligent applications and is embedded in daily operations and decision-making.</P><P>Insights from the data help align actions with desired outcomes and ensure that investments deliver the desired results, creating a new emphasis on an XO business. </P><P>"Embracing this change requires organizations to relook at their foundational and core base of business, reimagine their future, and alter their technology strategy for the betterment of their organization, clients, and prospects," said Mickey North Rizza, group vice president, Enterprise Software. </P> Tech Buyer Presentation Thu, 29 Feb 2024 05:00:00 GMT Mickey North Rizza, Simon Ellis, Daniel-Zoe Jimenez AI Reaches Tipping Point in Lending <P>As discussed in a recent article from MBA Newslink, mortgage lenders are finding multiple uses for AI applications across the range of functions needed to originate and fulfill home loans. AI uses include document verification, fraud detection, predictive analytics for credit scoring, and automated underwriting. Lenders and their customers benefit from using AI to streamline processes, enhance decision-making, and improve overall efficiency.</P> IDC Blink Wed, 28 Feb 2024 05:00:00 GMT Raymond Pucci Wendy's Faces Frosty Reception for Dynamic Pricing Plans, But Is It Warranted? <P>This IDC Link examines the recent announcement of Wendy's plans to implement dynamic pricing by early 2025 and the subsequent backlash of negative press. The use of dynamic pricing is not a new concept, but one that has not been utilized widely in restaurants — particularly QSRs where price is a premier concern for consumers. It didn't take long for the court of public opinion to weigh in with cries of price gouging and swiftly Wendy's PR machine was at work to clarify while ensuring diners that reports of "surge pricing" were greatly overstated.</P> IDC Link Wed, 28 Feb 2024 05:00:00 GMT Dorothy Creamer Attaining Experiential Value Parity with Customers Will Forge the Path Forward to Profitable Growth <P>This IDC Perspective emphasizes the importance of achieving customer value parity for businesses to thrive and grow profitably. It highlights the need for companies to focus on delivering empathetic customer experiences and proving experience value for the customer, powered by data and intelligence. To win future customers, businesses must balance value for the organization and the customer and continually evolve customer and organizational value outcomes. CX leaders can leverage the customer value framework and apply organizational value streams to activate and execute digital customer journeys to track and sustain customer value parity.</P><P>"Traditional, 'introverted' organizations — that is, those maximizing only inward-looking metrics such as operational efficiency and revenue growth at the cost of their customer outcomes — will fall behind in meeting the demands of future customer expectations," said Sudhir Rajagopal, research director, Future of Customer Experience, IDC. Using a richer customer value framework, organizations can deliver customer experiences wherein both the organization and the customer see a net gain in value outcomes and position the organization as an empathetic, customer-centric business."</P> IDC Perspective Tue, 27 Feb 2024 05:00:00 GMT Sudhir Rajagopal Dassault Systèmes — 2024 3DEXPERIENCE World <P>Dassault Systèmes' 2024 3DEXPERIENCE World is a midmarket user conference, making SOLIDWORKS the dominant product being discussed. Dassault's flagship products, like CATIA, ENOVIA, and NETVIBES, did not play a significant role in the event, however there were a few announcements that affect the entire portfolio and so deserve to be highlighted. </P> IDC Link Tue, 27 Feb 2024 05:00:00 GMT John Snow Dentsu Looks to 1% Organic Growth in 2024 as It Posts a 4.9% decline in 2023 <P>Dentsu Group posted a 4.9% organic revenue decline to just under $8.2 billion in 2023, driven by factors including lower demand among technology and financial-service clients, and key media client losses in late 2022. To hit or exceed its target of 1% organic revenue growth in 2024, Dentsu will have to be more holistic, joined-up and strategic both in its approach to its clients, and in its own operating model. </P> IDC Link Tue, 27 Feb 2024 05:00:00 GMT Douglas Hayward Differentiating the Organization's Value with GenAI Industry Use Cases <P>This IDC Tech Buyer Presentation was presented by IDC at Impact 2024: AI and the Future of Business, on Tuesday, February 6, 2024. </P><P>In this presentation, we have outlined the opportunity for GenAI within organizations and the focus on industry differentiators in the future. Most interesting is organizations do not know where to get started, and this provides some industry use case examples to help the organization navigate a pathway toward GenAI. </P><P>More information and expanded use cases can be found with IDC industry analysts.</P> Tech Buyer Presentation Tue, 27 Feb 2024 05:00:00 GMT Mickey North Rizza