rssitbuyer IDC RSS alerts IBM PartnerWorld 2019: Transformation Acceleration <P>IBM PartnerWorld, which took place in San Francisco on Feb 11 prior to the vendor's broader Think conference, provided the opportunity for partners to hear the latest program and strategy developments from key IBM partner executives and business leads. </P><P>If there was one important theme for the 8,000 partner attendees across the two forums, it was on continued transformation within IBM and of its ecosystem. A sub-theme would be the growing momentum of that transformation.</P> IDC Link Thu, 21 Feb 2019 05:00:00 GMT Paul Edwards JFrog Acquires Shippable <P>On February 21, 2019, JFrog announced the acquisition of the continuous integration and continuous delivery (CI/CD) provider Shippable. Targeting enterprise customers, the addition of Shippable provides JFrog with a stronger and more robust portfolio of DevOps solutions and demonstrates its desire to expand the JFrog technology portfolio across the DevOps pipeline executing on its liquid software vision.</P> IDC Link Thu, 21 Feb 2019 05:00:00 GMT Jim Mercer, Stephen Elliot IDC FutureScape: Worldwide Payments 2019 Predictions — APEJ Implications <P>This IDC Presentation discusses the Asia/Pacific (excluding Japan) (APEJ) regionalization of the <I>IDC</I> <I>FutureScape</I><I>:</I> <I>Worldwide Payments</I> <I>2019</I> <I>Predictions</I> (IDC #<B><A href="/getdoc.jsp?containerId=US43348718">US43348718</A></B>, October 2018). Each prediction is presented based on the timeline projection and the cost and/or complexity to address it. This FutureScape contains regional perspective and the implications of the 10 prediction statements. Both IT and business impacts are included to give a cross-functional understanding of the tech buyer marketplace. </P> Tech Buyer Presentation Tue, 19 Feb 2019 05:00:00 GMT Michael Sek Pheng Yeo IDC Innovators: Sourcing Technology, 2019 <P>IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles Bonfire Interactive Ltd., Keelvar, and LevaData in the developing intelligent sourcing technology market segment.</P><P>"The digital economy is changing business resource allocation and business processes significantly. Organizations are turning to innovative technology to bring more autonomy into the sourcing workflow, enabling the procurement professional to increase productivity, achieve real-time visibility, and improve business outcomes. Sourcing vendors that want to keep pace must continue to bring artificial intelligence, cognitive, machine learning, deep learning, big data and analytics into their near-term product innovation road map." — Mickey North Rizza, program vice president, Enterprise Applications and Digital Commerce at IDC</P> IDC Innovators Tue, 19 Feb 2019 05:00:00 GMT Mickey North Rizza IDC PeerScape: Peer Insights for Successful KYC System Implementations and Remediations <P>This IDC PeerScape highlights the challenges faced by three banks that have recently implemented new KYC solutions or planned and implemented a remediation effort. The examples contain a description of the problem and actions taken by each firm to address the situation. </P><P>According to Steven D'Alfonso, research director, IDC Financial Insights, "Financial institutions must digitally transform their KYC processes to remain relevant. KYC processes, as they relate to customer experience, is a competitive issue as much as it is a regulatory one."</P> IDC PeerScape Tue, 19 Feb 2019 05:00:00 GMT Steven D’Alfonso IDC PlanScape: Responsible and Ethical AI for Federal and State Governments <P>This IDC PlanScape discusses the importance of responsible and ethical AI for federal and state governments.</P><P>"For nations to thrive, the ethics of AI must catch up with the technology so that governments, industries, and individuals learn to trust this transformative technology," says Adelaide O'Brien, research director, IDC Government Insights. "This IDC PlanScape addresses the first step, the need for federal and state agencies to adopt responsible and ethical AI practices for their own organizations," she adds.</P> IDC PlanScape Tue, 19 Feb 2019 05:00:00 GMT Adelaide O'Brien IDC Techbrief: AI for CX Personalization <P>This IDC TechBrief discusses AI adoption in enterprises' CX personalization. AI adoption in the enterprise shows immense potential in customer-facing applications for driving superior customer experiences. Customer services, marketing, and sales applications consistently appear in the top echelon of existing and planned enterprise use cases. Effective customer communications personalization remains elusive for many organizations due to the complexity of consolidating customer data from multiple systems in real time, and then using that data to facilitate intelligent, informed, and contextually relevant customer conversations.</P><P>"AI has the potential to solve operational challenges and deliver the mythical 'segment of one' targeting that marketers have talked about for over 50 years," said Gerry Brown, CX research director, IDC Software Group. "Many challenges confront AI adoption for CX in the enterprise. These include employee fear of job losses, customer fear of data privacy compromises, and the scarcity of AI development skills and knowledge. However, with strategic competitive advantage at stake, these are risks that most enterprises cannot afford not to take."</P> IDC TechBrief Tue, 19 Feb 2019 05:00:00 GMT Gerry Brown, Philip Carnelley, Melissa Fremeijer, Andrea Minonne Infogain and Dimension Data APAC Join Hands to Automate Finance Function: Bots and Beyond <P>This IDC Perspective discusses the partnership between Infogain and Dimension Data to implement RPA across multiple tasks and processes across several Asia/Pacific countries.</P><P>"The partnership between Infogain and Dimension Data shows how RPA can be rolled out and scaled throughout a global enterprise. After such effective rollouts, the next phase is to consider more complex areas where RPA can be applied with the use of more cognitive technologies like machine learning," says Alison Close, manager, Finance and Accounting, Supply Chain, and Analytics BPO Services.</P> IDC Perspective Tue, 19 Feb 2019 05:00:00 GMT Alison Close, Xiao-Fei Zhang Robotic Process Automation Game Changers Advance Financial Services Institutions Toward Intelligent Digital Workforce <P>IDC Financial Insights continues our series of reports on automation in financial services. This report is second in the series, where we start by looking at robotic process automation (RPA), and how the proposition around it has steadily moved toward intelligent automation and leveraging an intelligent digital workforce. In our report <I>Robotic Process Automation in Asia/Pacific Financial Services: Key Learnings from 10 Early Adopters </I>(IDC #<B><A href="/getdoc.jsp?containerId=AP43545718">AP43545718</A></B>, February 2018), we emphasized that RPA has often been cited as the essential first step toward automation but could more accurately be described as part of a continuum of technology-enabled initiatives to bring intelligence into the automation of business processes. IDC defines this continuum of technology-based initiatives focused on process automation capabilities as the Intelligent Automation Value Chain. This value chain underscores a notable evolution of demand toward an intelligent digital workforce from the rules-based digital workforce.</P><P>IDC Financial Insights' <I>Intelligent Digital Workforce</I> comprises intelligent digital workers — essentially software robots that can perform both deterministic and nondeterministic tasks by continuously understanding and analyzing structured and unstructured data. They represent rules and judgement-based automation, and, like their human counterparts, they are both self-learning and self-healing workers that can discover patterns to predict decisions and even offer recommendations to improve them. In other words, the intelligent digital workforce is progressively graduating from merely mimicking human actions to augmenting human intelligence, as well as evolving quickly to achieve the potential of autonomously emulating this intelligence. The term Intelligent Automation is also used by the industry to point to intelligent digital workforce. This workforce has the potential of delivering meaningful customer support, improved decision making, and valuable customer insights. </P> IDC Perspective Mon, 18 Feb 2019 05:00:00 GMT Sneha Kapoor State of Digital Transformation in the U.S. Health Insurance Market: 2019 Update <P>This IDC Tech Buyer Presentation provides a 2019 update of the state of digital transformation (DX) in the U.S. health insurance market. It provides a view of dominant trends in the market, IT spending trends, and the state of DX initiatives and investments in specific digital technologies. It also provides recent examples of industry innovation that leverage blockchain, mobility, and cognitive technologies as well as essential guidance for health insurance payers to progress in DX.</P> Tech Buyer Presentation Mon, 18 Feb 2019 05:00:00 GMT Sabitha Majukumar