rssmarketingandsales IDC RSS alerts ESG Risk Management Solutions Are Quickly Coming to Market as Enterprises Expand Their Overall GRC Strategy, According to IDC According to a recent IDC forecast, worldwide ESG risk and reporting software revenues will more than double over the 2020—2025 forecast period, growing to more than $720 million in 2025. Research Press Release Thu, 21 Oct 2021 04:00:00 GMT Emerging Opportunities in Online Automotive Sales and Service <P>This IDC Market Note provides insights on some noteworthy opportunities resulting from COVID-19 impacts and the migration to an online, remote-driven sales and service model. Further, this Market Note provides recommendations to aid automotive value chain participants as they look to improve and prioritize metrics around optimization, efficiency, profitability, and customer loyalty.</P> Market Note Wed, 20 Oct 2021 04:00:00 GMT Matt Arcaro Initiatives Related to Customer Satisfaction and Trust Take Priority at Companies That Manage CX More Strategically at the Corporate Level <P>This IDC Survey Spotlight provides insight into the types of customer experience (CX) improvement initiatives that enterprises are working on. Further, it also discusses how enterprises prioritize CX initiatives and how initiative priority varies based on the extent to which the company has improved customer experience at the corporate level. This document contains data from IDC's 2021 <I>Future of Customers and Consumers (</I><I>FoCC</I><I>) Survey</I> conducted in September 2021. The purpose of this survey is to understand how companies are employing technology to better identify and take the perspective of the customer that results in a positive outcome for the customer and the brand. The survey solicited responses from approximately 500 respondents in the United States and Canada and across a range of industries in both these countries.</P> IDC Survey Spotlight Fri, 15 Oct 2021 04:00:00 GMT Sudhir Rajagopal Key Canadian Industry/Sector-Specific Use Cases and Targeting of Artificial Intelligence–Related Technologies for ROI — Fall Update <P>This IDC Survey provides Canadian artificial intelligence (AI) use case adoption indications, based on AI technologies being identified as key ROI sources for industry-specific digital initiatives. The industries covered in this document are financial services, government, manufacturing, healthcare, and utilities.</P><P>The survey results show AI-related technologies prioritized by specific industries as key medium-term (two to three years) ROI generators and the digital initiative areas targeted for generating the ROI. Big data–based AI model building ROI expectations are declining and concentrating in fewer digital initiative/use case areas. ROI expectations for AI-related technologies have shifted significantly to workflow/process automation solutions.</P> IDC Survey Fri, 15 Oct 2021 04:00:00 GMT Warren Shiau IDC Future Enterprise Award 2021 Winners Announced for Australia and New Zealand IDC PRESS Release Research Press Release Thu, 14 Oct 2021 04:00:00 GMT Dynamic and Adaptable Customer Journeys Enable and Deliver Frictionless Customer Engagement <P>This IDC Perspective establishes the premise that frictionless customer engagement can be attained with an outcome-based, journey-first approach that's driven by customer insights. The document discusses six ingredients that organizations can use to realize the vision of well-orchestrated journeys that dynamically adapt in real time to evolving customer needs and expectations and elaborates on what is needed for sustained performance.</P><P>"Delivering greater value for the customer begins with ensuring that in every engagement or journey that a customer embarks on with a company, their intended purpose is fulfilled with the least friction," says Sudhir Rajagopal, research director, Future of Customers and Consumers at IDC. "In addition to a foundation of customer data, innovative journey analytics, and AI technologies, firms should activate the journey in an integrated manner across the enterprise."</P> IDC Perspective Mon, 11 Oct 2021 04:00:00 GMT Sudhir Rajagopal IDC's Future of Intelligence Research Develops New Index to Measure Enterprise Intelligence and Its Impact on Business Outcomes IDC has developed the Enterprise Intelligence Index, which highlights the levels of enterprise intelligence across regions, industries, and organizational size segments. Research Press Release Fri, 08 Oct 2021 04:00:00 GMT IDC Survey Shows That Managed Service Providers Face Numerous Challenges in the Evolving and Highly Competitive Managed Cloud Services Market A recent IDC survey examines the set of service and business requirements that managed service providers and their ecosystem partners need to invest in to optimize their market opportunities and drive competitive advantage in the market for managed cloud services. Research Press Release Thu, 07 Oct 2021 04:00:00 GMT Future Enterprise Awards 2021 Winners Announced at IDC DX Summit Thailand BANGKOK, 7 October 2021 –IDC Thailand announced at today’s IDC Digital Transformation (DX) Summit Thailand that Kasikornbank Public Company Limited is the Future Enterprise of the Year for Thailand. Dr. Ton Chirathivat of Central Group recognized as CEO of the Year and Shekher Kumar Agrawal of Indorama Ventures Public Company Limited recognized as CIO/CDO of the Year. Research Press Release Wed, 06 Oct 2021 04:00:00 GMT India Artificial Intelligence Market to Reach US$7.8 Billion by 2025 Growing at a CAGR of 20.2% New Delhi, October 5, 2021 – International Data Corporation (IDC ) has published a new report that provides comprehensive coverage of the state of artificial intelligence (AI) adoption in India - covering hardware, software, and services markets. By 2025 the market is expected to grow at a five-year compound annual growth rate (CAGR) of 20.2% and total revenues reaching an impressive US$7.8 billion in India. The businesses in India will accelerate the adoption of both AI-centric and AI non-centric applications for the next five years. Research Press Release Tue, 05 Oct 2021 04:00:00 GMT