rssservices IDC RSS alerts Konica Minolta Expands Its IT Services Ecosystem with the Acquisition of MWA Intelligence <P>This IDC Market Perspective provides a summary of Konica Minolta's recent acquisition of MWA Intelligence. The document examines the details of the arrangement and provides context regarding the current state of the imaging market and the office equipment channel.</P><P>The print industry is in an obvious state of maturity with several internal and external market dynamics impacting future market growth. Hardcopy manufacturers need to find ways to navigate through these challenges either by finding pockets of growth in areas for which they are currently underserved or by pursuing adjacent business opportunities. At the same time, vendors must ensure that channel partners are fully engaged in the transformation process with an ability to capitalize on strategic growth areas.</P><P>"Konica Minolta continues to demonstrate its ability to move beyond the core business of print by focusing on the IT services space," said Robert Palmer, research vice president, IDC's Imaging, Printing, and Document Solutions research practices. "With access to the FORZA ERP platform, the MWA acquisition helps position Konica Minolta and its channel partners for future growth in a dynamic market."</P> Market Perspective Fri, 20 Jul 2018 04:00:00 GMT Robert Palmer, Keith Kmetz Ricoh Driving Business Optimization with New Print Analytics-as-a-Service Offering <P>This IDC Market Note provides an overview of the Ricoh Analytics for Print service offering. Ricoh formally launched this consulting and analytics engagement offering in June 2018, providing customers with an initial assessment, a strategic road map, and recommendations on how to fine-tune customer processes.</P> Market Note Fri, 20 Jul 2018 04:00:00 GMT Allison Correia, Robert Palmer Coordinating Software Quality, Code Analytics, and Security as Core Areas of Focus with Agile for DevOps? <P>This IDC Survey Spotlight underscores user engagement with and demand for automated software quality, in coordination with security, code analytics, and agile processes. While some organizations in the past have split teams organizationally for quality and security execution, we increasingly see collaboration improving across teams to enable code quality and resilience, which is especially needed as part of agile development cycles. "The speed and churn of agile development demands collaboration for quality and security, from the center of excellence to the chief security officer," said Melinda Ballou, research director for IDC's Agile ALM, Quality and Portfolio Strategies service. "Our survey research indicates current and future commitments to automated software quality in conjunction with security and code analytics as organizations' engagement in agile and digital transformation. A key question for organizations is how best to bridge the cultural gaps across teams, and judiciously evaluating and adopting automation for quality and security analytics to leverage as part of agile development and execution to improve the DevOps pipeline."</P> IDC Survey Spotlight Thu, 19 Jul 2018 04:00:00 GMT Melinda-Carol Ballou Worldwide Services Market Shares, 2017: 2017 Services Vendor Results Reveal the Best Growth in a Decade <P>This IDC study presents market shares for the worldwide services market for 2017, broken down into macromarkets (i.e., project-oriented services, managed services, and support services) and macroregion (i.e., Americas, EMEA, and Asia/Pacific).</P><P>"2017 saw a reasonably significant shake up in the ranking of the top 10 worldwide services vendors, except for the top 2 services vendors, IBM and Accenture, whose position remains unchanged in 2017 for the third consecutive year (Accenture overtook HP in 2015). Deloitte moved into the third position on top of strong services growth, but perhaps more so because Hewlett Packard Enterprise (HPE) sold its enterprise services business to DXC. DXC moved into the fourth position as 2017 was the first full year of operation, and Fujitsu remained unchanged at the fifth position," says Chad Huston, research manager, Worldwide Services. "Tata Consultancy Services (TCS) moved from the sixth to the seventh position because of NTT DATA's rise to the sixth, which was mostly a result of NTT DATA's purchase of the Dell Services business in late 2016, though also somewhat because of TCS' more sluggish-than-usual services growth in 2017. PwC overtook Capgemini to reach the eighth position. Capgemini has now moved down successive positions each year since 2014 (sixth in 2014, seventh in 2015, eighth in 2016, and ninth in 2017). And last, Cognizant returned back to the top 10 after reaching it for the first time in 2015 but being pushed out temporarily in 2016."</P> Market Share Thu, 19 Jul 2018 04:00:00 GMT Chad Huston Being Born Digital, Services Start-Up Happiest Minds Achieves Rapid Growth <P>This IDC Market Note discusses Happiest Minds, an India-based start-up/scale-up with significant activity in Europe. Happiest Minds focuses on digital transformation and provides transformational services for both applications and infrastructure. This IDC Market Note is the second in a series of documents detailing new entrants (start-ups) in the services market.</P> Market Note Wed, 18 Jul 2018 04:00:00 GMT Mette Ahorlu Infosys Salesforce Practice <P>This IDC Vendor Profile analyzes the Infosys Salesforce practice including a review of its current offerings, go to market and strategy, and future plans. The profile concludes with advice for Infosys.</P> Vendor Profile Wed, 18 Jul 2018 04:00:00 GMT Gard Little Croatia IT Services Market 2018–2022 Forecast and 2017 Vendor Shares <P>This IDC study examines the IT services industry in Croatia in 2017 and presents forecasts of IT services spending through 2022. The study contains market size and distribution data by foundation market and vertical market. The study also presents forecasts for 13 foundation market categories.</P><P>The study answers the following questions:</P><UL><LI>What are IDC's predictions for spending on IT services in Croatia? What are the assumptions behind the forecast numbers? What impact will the related issues have on the market during the forecast period?</LI><LI>What do end users in the Croatian market say about their concerns and preferences regarding IT services procurement?</LI><LI>What are the latest trends in IT services delivery in Croatia, such as hybrid cloud, digital transformation, and IT security?</LI></UL><P>"Although Croatia's political situation remains unstable, there are more reasons for optimism than in the previous year. The government has adopted a new egovernment strategy that should, among other things, allow for easier access to EU funds, as well as allowing for new tax breaks for IT-related investments. Also importantly, the looming threat of Agrokor's bankruptcy has been averted, and so the feared possibility of its major negative impact on the economy is now minimized." — Research Manager Zorana Juric, IDC Adriatics </P> Technology Segment Tue, 17 Jul 2018 04:00:00 GMT Zorana Juric IDC MarketScape Report Series Examines the Leading Vendors in the Worldwide Integrated Talent Management Market IDC today published a new series of MarketScape reports that provide an assessment of the leading vendors in the integrated talent management market as well as the major talent management functions of learning, compensation, and performance management. Research Press Release Tue, 17 Jul 2018 04:00:00 GMT Market Analysis Perspective: Worldwide Finance and Accounting, BPaaS, and Analytics Services, 2018 <P>This IDC Market Analysis Perspective provides an overview of key supply and demand trends in the finance and accounting, procurement, and logistics business process outsourcing (BPO) markets, with specific insights into buyer adoption, preferences, and areas of investment in the next 12–18 months. This IDC Market Analysis Perspective also includes 2018–2022 forecasts for the finance and accounting and procurement BPO markets across macroregions including market assumptions, predictions, and essential guidance for service providers.</P> Market Analysis Perspective Tue, 17 Jul 2018 04:00:00 GMT Alison Close Turkey ICT Market Key Development Update, June 2018 <P>This IDC Market Notes assesses the broad implications of certain ICT-related developments that occurred in Turkey recently. </P><P>"Despite the macroeconomic challenges that have negatively affected the pace of growth of the overall ICT market in Turkey, the steadfast investments of global players in the country is an indication of the remarkable potential of the market. Vendors and service providers must keep an eye on changing local dynamics and adjust their strategies accordingly." — Eren Eser, Principal Analyst, IDC Turkey</P> Market Note Tue, 17 Jul 2018 04:00:00 GMT Eren Eser, Yesim Arac Ozturk, Ayse Kaptanoglu, Asli Kockal