rssservices

Lexmark Brings Disruptive A4 Simplicity to Its New A3 9-Series

Keith Kmetz — Wed, 17 Apr 2024 04:00:00 GMT

Lexmark has launched a new A3 portfolio, called the 9-Series. The new series incorporates the company’s unique approach of scaling up its established A4 technology to create a new internally developed A3 platform. By doing so, Lexmark brings several benefits of A4 technology into the larger A3 format size.

AI Transformation of Services — Engagement Models and Employee Impact

Tue, 16 Apr 2024 04:00:00 GMT

This IDC Perspective discusses AI transformation of services and related engagement models and employee impact. The proliferation of AI has surged through multiple aspects of business operations. From IT operations and management to line-of-business process executions, organizational utilization of AI has moved far beyond remedial task execution. However, while the swell of AI adoption has pushed forward, AI risks and pitfalls lurk. Explainability and trustability, control and governance, and data privacy and security have fueled concerns and sidetracked organizational initiatives with AI.

"AI is rapidly transforming services, reshaping engagement models, and impacting talent management within organizations," explains Pete Marston, research director, Worldwide Intelligent Application Services at IDC. "IDC expects AI will be a powerful asset for sustainable business growth and competitive advantage moving forward. Through improving efficiency, enabling data-driven decision-making, and enhancing customer experiences, organizations that strategically leverage AI technologies will be strongly positioned for success so long organizations deftly manage and minimize the many risks with AI."

An Industry Snapshot Around Who Makes Decisions Regarding IoT Investments Within North American Organizations

Patrick Filkins — Tue, 16 Apr 2024 04:00:00 GMT

This IDC Survey Spotlight highlights data from IDC's North American Enterprise 5G, IoT, and Private Networks Survey, published in December 2023. The data presents enterprise and industrial buyer views related to IoT adoption and decision-making.

国内データセンターファシリティ市場予測、2024年～2028年

Mimei Ito — Mon, 15 Apr 2024 04:00:00 GMT

本調査レポートは、国内データセンター（DC）ファシリティ市場の新設／増設市場と保守／更新市場を主な対象として、市場規模の推計と予測を行っている。本調査レポートが対象とするDCファシリティ市場とは、建築物、電気設備、冷却システムなどである。対象とするDCは、国内に設置された事業者DCと企業内DCである。

「DC建設コストは上昇しているが、ハイパースケールDCの建設投資意欲は依然として旺盛であり、市場規模の拡大を加速させている」と、IDC Japan、Software & Servicesのリサーチマネージャーである伊藤未明は述べている。

2024 is a Year of Choices for S4 Capital and Media.Monks, After Growth Disappears in 2023

Douglas Hayward — Thu, 11 Apr 2024 04:00:00 GMT

Media.Monks owner S4 Capital posted 2023 revenue down 7.8% in like-for-like terms at £1,012 million (just over $1.2 billion) in 2023, with net revenue excluding direct costs down 4.5% at £873 million (just under $1.1 billion). With its former high growth suddenly gone and no indication of its return in 2024, Media.Monks may have to consider some radical alternatives if it is to return to growth and become a more strategic and more transformational partner to CMOs.

EMEA Employee Retention Trends, 2024

Bo Lykkegaard — Wed, 10 Apr 2024 04:00:00 GMT

This IDC Survey examines responses from 4,300 employees across Europe, the Middle East, and Africa (EMEA) related to their plans for job change, reasons behind looking for a job change, or not looking. These responses were collected in February and March in IDC's FoW Employee Experience EMEA Survey, 2024. The presentation also explores what the results mean for vendors of human capital management (HCM) and payroll applications.

"Employee retention is increasing in EMEA as key economic indicators such as inflation improves," said Bo Lykkegaard, associate vice president, European software research at IDC. "We see a strong potential for applications that help employers monitor employee sentiment, simplify and improve employee experience related to HR matters, and engage employees of all types whether at a desk, onsite, or on the move."

HP Inc.'s Future Ready Strategy: European Synchronization

Jacqui Hendriks — Wed, 10 Apr 2024 04:00:00 GMT

This IDC Market Perspective reviews HP Inc.'s "Future Ready" strategy, including its activities to date, financial performance for FY23 and 1Q24, and go-to-market strategy via its Amplify partners, with a highlight on acquired European partner Apogee. It also assesses key announcements made at HP's global Amplify Partner Conference in March 2024.

"HP Inc. has put in place a strategy to drive continued growth in core businesses, to be executed by its Amplify partners," said Jacqui Hendriks, associate research director, European Print Vendor Transformation Strategies. "AI plays a critical role operationally in allocating partner competencies to growth areas, providing customer insights and developing tools to support and reward partners for their contribution to HP's accelerated revenue growth."

How AI Delivers Better Management Consulting Services

Dr. Ron Babin — Wed, 10 Apr 2024 04:00:00 GMT

This IDC Perspective assesses the impact of AI on the business consulting profession and provides guidance for those who engage or contract with consultants. AI is changing how organizations work, particularly knowledge-intense enterprises. This is especially true for business consulting providers.

"CIOs are responsible for most internal AI investments and should be involved when business consultants propose AI-enhanced services. Some AI support has been found to produce better consulting results, but not always. The sourcing and procurement cycle should require that business consultants respond to a standard business problem that will demonstrate the value of their AI capabilities," says Ron Babin, adjunct research advisor for IDC's IT Executive Programs (IEP).

アクセンチュア Operationsのビジネス動向：テクノロジー駆動による全社変革支援の強化に向け国内体制を拡充

Masaru Muramatsu — Mon, 08 Apr 2024 04:00:00 GMT

本調査レポートは、アクセンチュアの5つのサービスラインのうち、IDC定義のBPO（Business Process Outsourcing）サービスを含む業務オペレーションアウトソーシングサービスを提供するOperationsについて、最新のビジネス動向と成長戦略を考察する。近年、アクセンチュア Operationsでは、顧客の全社変革を、他の複数サービスラインとの協働／連携の下、包括的なBPOサービスの提供によって支援するビジネスが拡大している。

「国内BPOサービス市場では、統合的／複合的なサービス需要が成長を牽引しており、アクセンチュア Operationsの包括的なBPOサービスの提供体制拡大は当該市場の成長要因と整合する。今後のビジネスの成長では、主要産業領域である製造業での調達／購買BPOサービスの拡大は一つの鍵となり、これを統合的なBPOサービスの中に位置づける上で、製造業のデジタル変革を担うIndustry Xとの連携がますます重要となる」とIDC Japan、Software & Servicesのマーケットアナリストである村松大は述べている。

IDC Survey Spotlight: Artificial Intelligence Usage to Support Application Services — Worldwide Regions, 2024

Peter Marston — Sun, 07 Apr 2024 04:00:00 GMT

This IDC Survey Spotlight provides a worldwide regions view on enterprise sentiments for using artificial intelligence (AI), across regions, to support application services. The document contains data from IDC's Application Services Survey, which was completed in August 2023. IDC's Worldwide Intelligent Application Services practice conducted this survey to understand enterprise preferences for utilizing AI as part of and to augment application services. The overall goal of the survey was to identify how organizations' preferences around application development and life-cycle management, across regions, are evolving through utilization of AI and how application service providers can align their services offerings to address varied customer needs.

"Application services providers should understand how buyer organizations are approaching using AI as part of application life-cycle management to better support evolving customer needs as well as maintain deeper customer relationships in an increasingly competitive environment," explained Pete Marston, Worldwide Intelligent Application Services at IDC.