rssservices IDC RSS alerts At NCR Synergy 2017, the Promise of More Synergy to Come <P>This IDC Perspective describes NCR's Synergy 2017 event held in Kissimmee, FL, on June 26-28, 2017. The event, themed "connected experiences," highlighted NCR's evolution of its products and capabilities to deliver to the connected consumer. The NCR retail and hospitality groups used the event to announce new ambitions to lead in omni-channel decision support with new platform and marketplace offerings.</P><P>Leslie Hand, vice president for IDC Retail Insights, reports that "As the customer journey becomes more of a connected experience, retailers need the technology that enables them to help connect that journey. NCR's platform-based approach leverages its core strength in hardware and devices, its retail domain expertise, and builds on its recently announced retail platform. Adding an ecosystem that can further co-innovate with NCR has the promise to deliver more retail services and capabilities to NCR customers."</P> IDC Perspective Thu, 21 Sep 2017 04:00:00 GMT Robert Eastman, Leslie Hand, Ivano Ortis Market Analysis Perspective: U.S. Office Printing, 2017 <P>This IDC Market Analysis Perspective provides an overview on the state of the U.S. office printing market in 2017 and beyond. This view of the market offers comprehensive analysis on trends for conventional printer and MFP hardware and associated page volume, but it also examines the transformative influencers that are reshaping this industry. It concludes with IDC's five-year forecast assessment for hardware, page volume, and solutions, as well as guidance for office printing technology suppliers.</P> Market Analysis Perspective Thu, 21 Sep 2017 04:00:00 GMT Keith Kmetz Market Analysis Perspective: Worldwide Digital Strategy and Agency Services, 2017 <P>This IDC Market Analysis Perspective discusses how the adoption of innovative technologies continues to accelerate as CEOs take charge of digital business priorities across the enterprise. However, while many organizations have already embarked on a digital transformation journey, a growing number are stuck and are failing to realize value from their leadership and investments. CEOs face five major challenges to success in digital transformation:</P><UL><LI>Inflexible organization and resistance to change</LI><LI>Underdeveloped digital capabilities</LI><LI>Absence of platform strategy</LI><LI>Tactical DX road maps that lack an enterprise view</LI><LI>Outdated KPIs</LI></UL><P>To overcome these challenges, CEOs increasingly turn to the consulting services industry for resources and breakthrough support. Over the past three years, digital-related consulting services has been the fastest-growing segment of the services market as business leaders have become increasingly eager to seek out and realize the value that digital can bring to customers, products, and operations. Representing a new level of maturity, business and IT leadership today view digital as a new, disruptive approach to engaging with customers, creating, delivering, consuming and servicing products, and operating a business with increased intelligence, more agility and flexibility, and a new level of scalability. </P><P>This IDC Market Analysis Perspective provides a concise current state view of the worldwide digital strategy and agency services market in 2017 and contains insight into the impact of future trends on the post-digital consulting marketplace. Business executives, product managers, market intelligence, and analyst relationship professionals can use this information when looking to understand consulting services trends, buying criteria, and leading market participants.</P> Market Analysis Perspective Thu, 21 Sep 2017 04:00:00 GMT Michael Versace Vendor Snapshot 2017: Xerox on Print and Document Security Services <P>This IDC Market Note looks at Xerox's current product offerings, go-to-market strategies, and opportunities within the print and document security space. This document looks closely at Xerox's print and document security strategy and provides a snapshot of how the firm is positioning itself for continued growth in the global market for providing secure devices, solutions, and services.</P> Market Note Thu, 21 Sep 2017 04:00:00 GMT Robert Palmer IDC Government Insights Reveals 2017 Rankings of Top 50 Vendors and Top 25 Enterprises Selling IT to Federal Government IDC Government Insights identified the winners of the 2017 IDC Government Insights Federal IT Rankings. Research Press Release Wed, 20 Sep 2017 04:00:00 GMT Innovation Takes a Step Ahead: Canada's Supercluster Program, Part 1 <P>This IDC Market Perspective states that by this time next year, superclusters will join the rapidly expanding vocabulary of innovation. Starting in 2018, the federal government will make available close to C$1 billion over a five-year period to support five sector-focused superclusters. These dollars are to be matched by the private sector consortium members. The superclusters, working in concert with other government programs, are meant to focus, strengthen, and expedite the innovation efforts in key sectors.</P><P>In the end, the superclusters will take shape with a combination of physical and virtual assets, much of which are already in place and will be repurposed or leveraged by the consortia. The superclusters will have facilities where start-ups meet, university students can work, and enterprises can relocate their innovation centres. The superclusters' offices will be home for funding and support programs and act as a connection to universities and government programming, not too differently than how many accelerators or hubs do today.</P><P>"This is an ideal time for the superclusters," says Mark Schrutt, strategic advisor, Public Sector and Innovation research, at IDC Canada. "Innovation, different business models and ways of working, a new pace, culture, and embracing opportunities to learn are helping companies challenge long-held rules of business."</P> Market Perspective Wed, 20 Sep 2017 04:00:00 GMT Jason Bremner, Mark Schrutt Netaphor Announces New SiteAudit Capabilities <P>IDC reviews the latest enhancements to Netaphor's SiteAudit (version 6.6) and what this means for the print management market.</P> Market Note Wed, 20 Sep 2017 04:00:00 GMT Jacqui Hendriks Saudi Arabia Hardcopy Peripherals Market Analysis and Vendor Profiles, 2017 <P>This IDC Technology Segment study provides hardcopy peripherals market data in Saudi Arabia for volume (units), value ($M), and share (%) for the 2012–2016 period. It also presents in-depth and up-to-date profiles of the top-performing vendors, covering local presence setup, 2016 revenue breakdowns by line of business, distribution channel structure, major contracts and projects won during the year, marketing campaigns and promotions conducted, services and document solutions offered, and channel partner programs.</P> Technology Segment Wed, 20 Sep 2017 04:00:00 GMT Akash Balachandran Vendor Snapshot 2017: Lexmark on Print and Document Security Services <P>This IDC Market Note looks closely at Lexmark's print and document security strategy and provides a snapshot of how the firm is positioning itself for continued growth in the global market for providing secure devices, solutions, and services. This Market Note looks at Lexmark's current product offerings, go-to-market strategies, and opportunities moving forward within the print and document security space.</P> Market Note Wed, 20 Sep 2017 04:00:00 GMT Allison Correia, Robert Palmer IDC Energy Insights Forecasts Western European Utilities' Total Year-End IT Spending to Reach $15.2 Billion in 2017 MILAN, September 19, 2017 — According to a new IDC Energy Insights study, Western European utilities' total year-end IT spending is expected to reach $15.2 billion in 2017. The study, Western Europe Utilities Industry IT Spending 2016–2021 Forecast (IDC #EMEA41387717, August 2017), shows that electricity companies continue to take the largest share at 64.7% ($9.85 billion). The gas and water segments are considerably smaller but still important, and over the past couple of years they have taken a larger share of Western European utilities' IT spending. Research Press Release Tue, 19 Sep 2017 04:00:00 GMT