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IDC Market Glance: Asia/Pacific Consumer and Small Business Lending Digital Transformation Strategies, 2Q24

Xiao Liu — Thu, 25 Jul 2024 04:00:00 GMT

This IDC Market Glance provides an overview of the landscape for consumer and small business digital lending in the Asia/Pacific market. This include featured categories list companies that provide technology lending solutions and related services to financial institutions and other tech buyers.

Worldwide Wallet Methodology, 2024

David Lantsman, Jessica Goepfert, Ruslana Severa — Wed, 24 Jul 2024 04:00:00 GMT

This IDC Market Perspective provides a detailed description of IDC's Worldwide Wallet methodology. It outlines the key inputs and approach to developing account-level technology spending estimates and explains the relationship with IDC's Worldwide ICT Spending Guide: Enterprise and SMB by Industry.

"IDC's Worldwide Wallet methodology is a reference document to help IDC's clients understand how to interpret the account-level spending estimates in this program," said David Lantsman, research manager, Customer Insights and Analysis at IDC. "Marrying the Worldwide Wallet data with the Worldwide ICT Spending Guide data creates a symbiotic relationship and allows IDC to leverage the expertise of hundreds of analysts, inputs, and resources as well as robust financial information."

Are Rising Costs Pushing More SMBs to Manage More of Their IT Themselves?

Penny Madsen, Katie Evans — Tue, 23 Jul 2024 04:00:00 GMT

This IDC Survey Spotlight draws upon IDC's Cloud Pulse Survey data to look at how much self-management SMBs have planned for their future IT needs. Many SMBs have faced fee hikes in the last year as service providers passed on inflationary price rises. This is despite the increasing complexity of cloud and requirements for more costly IT infrastructure.

IDC MarketScape: Worldwide Accounts Payable Automation Software for Small Businesses 2024 Vendor Assessment

Kevin Permenter, Jordan Steele — Tue, 23 Jul 2024 04:00:00 GMT

This IDC study advises technology buyers on selecting AP applications that align with digital enterprise needs, emphasizing the importance of user experience, integration capabilities, and strategic vendor selection to enhance financial management practices. This IDC study also provides an assessment of the accounts payable automation software for small businesses and discusses the criteria that are most important for companies to consider when selecting a system.

“In an era of digital transformation, the shift toward cloud-based AP automation is not just an upgrade, it’s a strategic necessity for financial health and operational efficiency.” — Kevin Permenter, senior director, Enterprise Applications, IDC

“Embracing cloud-based AP solutions is pivotal for organizations aiming to navigate the complexities of modern financial management and secure a competitive edge in the digital economy.” — Jordan Steele, research manager, Financial Applications, IDC

Japan IT Spending Forecast by Vertical Segment, Company Employee Size, and Company Revenue Forecast, 2024–2028

Hitoshi Ichimura — Tue, 23 Jul 2024 04:00:00 GMT

This research report provides actual IT spending (2022, 2023) and forecasts (2024–2028) in the Japan IT market by industry sector, employee size, and annual turnover. This research report analyzes 21 industry sectors, five employee size and product sectors each, and four annual turnover segments, and reports on IT spending trends observed in each industry sector.

Although the Japan economy is affected by the weak yen, rising raw material prices, and labor shortages, many companies are seeing a recovery in their performance because of the strong performance of both the Japan economy and the Europe and U.S. economies. Therefore, we expect the Japan IT market to maintain positive growth beyond 2024. Many companies, including small and medium-sized businesses (SMBs), have begun to promote digitalization and digital transformation (DX) with the aim of not only improving productivity but also expanding profits and developing new businesses. This trend is not affected by a slight slowdown in the economic environment and is expected to expand steadily in the future.

Therefore, in order for future IT suppliers to expand their business in the Japan IT market, they will need to focus on supporting the promotion of digitalization/DX. In particular, it has begun to be implemented in SMBs, which have been slow to adopt digitalization and DX initiatives until now, and we believe that this will become an area in which growth is expected in the future. In this context, Hitoshi Ichimura, senior research manager for Verticals and Cross Technologies, IDC Japan, says, "In order to smoothly support the digitalization and DX that will trigger growing needs among SMBs in the future, IT suppliers should not only use their own know-how but also work with partners and other companies to proactively propose and develop solutions."

This is the English translation of the IDC #JPJ50712324.

How Are Approaches to Virtual Workplace Content Management Progressing in Europe?

Sharon McNee — Tue, 16 Jul 2024 04:00:00 GMT

This IDC Survey Spotlight highlights an extract from IDC's European Imaging, Printing, and Document Solutions (IPDS) Survey, conducted in May 2024 among 2,009 respondents from France, Germany, the U.K., Italy, Spain, the Nordics (Denmark, Finland, and Sweden), Czechia, and Poland.

This survey covered topics such as print hardware and print services provider selection criteria, adopted and preferred contract types, print volume drivers and inhibitors, attitudes to ink-tank printers, recycling/remanufacturing/refurbishing, scanning, content management, esignature, print security, cloud-based device/print management, remote assistance, and augmented reality.

Survey analyses are available by region, company size, industry, types of decision-maker and types of print contract. For further information, please contact your IDC Account Manager.

SMB Planned Finance and ERP Investments by Industry, 2024

Katie Evans — Tue, 09 Jul 2024 04:00:00 GMT

This IDC Survey Spotlight explores planned finance and ERP investment by SMB industry. Financial management and business operations tools such as accounting, invoicing, and ERP systems are a popular planned investment area among all SMBs. However, specific priorities vary greatly by industry.

Back to Basics for Martech Vendors Targeting SMB Organizations?

Roger Beharry Lall — Wed, 03 Jul 2024 04:00:00 GMT

This IDC Survey Spotlight highlights the distinct concerns that smaller organizations (100-999 employees) have regarding areas for martech vendor improvement. Martech vendors targeting the small business sector often overlook essential technical needs, favoring the promotion of exciting, advanced features that may not align with core requirements.

Despite the appeal of functionalities such as personalization, workflow optimization, reporting, and ease of use, these desirable features are often overshadowed by more critical, foundational IT-related challenges. The situation is further complicated by the hype surrounding AI and advanced customer journey orchestration, which tends to divert attention from the fundamental capabilities that SMB organizations truly need and that many vendors neglect to address.

This document, combined with additional CX Path insights highlighting buyer preferences and a desire for innovation, presents a significant opportunity for martech vendors to address the unique needs of the SMB market with tailored solutions rather than shiny objects and repurposed enterprise tools.

2024 is the first year for IDC's CX Path Survey. Further data cuts and cross-tabs can be found in CX Path 2024: Worldwide Banner Book (IDC #US52319224, June 2024). Survey coverage includes application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward SaaS buying channels, packaging and pricing options, and in-depth vendor reviews, ratings, and spend and advocacy scores for 13 application markets, which, in addition to advertising and marketing, include digital commerce, product information management, configure price quote, and customer service.

Syniverse International Roaming Outage Highlights the Complex, Integrated, and Vendor-Driven Nature of Global Cellular Network Connectivity

Jason Leigh, Courtney Munroe — Wed, 03 Jul 2024 04:00:00 GMT

While the outage of international roaming services stemming from Syniverse and the peering partner that impacted travelers at the end of June was short lived, it comes in a year amid a year that has seen a number of different cellular network outages. Despite the perception that operators build, own, operate, and are fully responsible for their individual networks, the outage demonstrates how much mobile operators' successful delivery of connectivity hinges on a complex, interconnected choreography of vendors with different competencies to deliver seamless connectivity.

Walled Gardens May Be Popular But Are They Effective Advertising Channels?

Roger Beharry Lall — Wed, 03 Jul 2024 04:00:00 GMT

This IDC Survey Spotlight highlights the low efficacy that brands report from so-called walled garden advertising channels. Extracted from the Advertising Technology track of IDC's 2024 CX Path Survey, the data reveals that despite their popularity, brands question the effectiveness of walled garden channels relative to other, more open, options.

This IDC Survey Spotlight also emphasizes the growing interest of brands in social advertising, which can deliver hyper-personalized content to novel segments. Interestingly, CTV and RMN channels did not perform as well, indicating significant opportunities for growth as these channels mature and demonstrate their efficacy.

This document, coupled with additional CX Path insights highlighting buyer preferences, reveals a sector ripe for change. This presents a significant opportunity for programmatic vendors to drive new growth through data-driven, integrated, open, and performance-oriented offerings.