rsssocialbusiness IDC RSS alerts Enterprise Connect 2019: Collaboration Takeaways from Cisco, Google, Microsoft, Slack, and Others <P>This IDC Market Note discusses the key takeaways from Enterprise Connect 2019. The North American communications and, more recently, collaboration conference welcomed over 6,500 people to the Gaylord Palms Resort in Orlando, Florida, from March 18 to March 21, 2019. As reflected in IDC research and the show itself, the collaboration and conferencing markets are heating up as more companies try and digitally transform. This document reviews the key announcements by Cisco, Google, Microsoft, Slack, and the conferencing market vendors at the event. </P> Market Note Wed, 10 Apr 2019 04:00:00 GMT Wayne Kurtzman Supporting Maturing Open Source: Why Ongoing Support for Infrastructure Software Is Critical <P>This IDC Perspective presents key steps for safe using of open source software (OSS) infrastructure software. OSS is pervasively used today, sometimes beyond even where customers are aware of its use. </P><P>"The broad utilization of OSS creates a scenario where customers need to be aware of what technologies are in use in their IT, and whether those products are being maintained to current levels of security and functionality," said Al Gillen, group VP of Software Development and Open Source, IDC. "Failure to use products that are maintained properly and failure of the IT team to apply patches and security fixes are tantamount to leaving the door open to the datacenter intrusion. Awareness, along with engagement with your OSS product vendors and/or the OSS communities supporting the projects you use, is key to avoiding becoming a statistic."</P> IDC Perspective Tue, 26 Mar 2019 04:00:00 GMT Al Gillen IDC PeerScape: Software Practices to Accelerate Adoption of Open Source Software <P>This IDC PeerScape presents five valuable practices for organizations considering leveraging OSS technology, OSS development practices, and community engagement as a key dimension for future evolution of their internal applications and solutions for the products being built by these companies. </P><P>"Embracing open source software is a fundamentally different approach for most industry organizations, especially those that have traditionally done their own software development in a proprietary fashion," said Al Gillen, group VP, Software Development and Open Source, IDC. "This is truly game changing for organizations that have not publicly disclosed what they are working on in the past."</P> IDC PeerScape Tue, 12 Mar 2019 04:00:00 GMT Al Gillen Spredfast and Lithium Merger Is Now Khoros; Enabling Customer Connections in "All Ways" <P>The combined companies Spredfast and Lithium today announced their new name, Khoros. Named appropriately for the Greek word for "chorus" and the root word of choreography, this signals their commitment to building on their social media, messaging, and community management competencies to allow businesses "meaningfully connect" and to stay "all-ways connected" to their customers using a single platform designed for the enterprise. </P> IDC Link Thu, 07 Mar 2019 05:00:00 GMT Wayne Kurtzman 3rd Platform Technologies: Drivers to Digital Journey — What Approach Will the European Oil and Gas Industry Have in 2019? <P>This IDC Survey analyzes a portion of the 2018 <I>IDC Energy Insights Annual Survey</I> of the European oil and gas (O&G) industry. The survey was carried out between July and October 2018 and targeted managers with IT responsibilities. It analyzes data for oil and gas companies across 13 European countries (France, Germany, the U.K., Italy, Spain, the Netherlands, Denmark, Finland, Norway, Sweden, the Czech Republic, Poland, and Russia) from the upstream, midstream, services, and downstream segments. </P><P>The presentation focuses on 3rd Platform technologies, which consists of four pillars (i.e., social media, mobility, cloud, and Big Data analytics) and Innovation Accelerators (i.e., IoT, AI, robotics, AR/VR, 3D printing, blockchain, and next-generation security). This document does not contain survey data related to blockchain and next-generation security. </P><P>3rd Platform technologies are drivers of the digital transformation journey. In the challenging oil and gas market, it is of paramount importance to keep track of industry trends in terms of 3rd Platform technologies' current adoption and their planned adoption for the next 12 months. This document will provide insights into digital technologies' major use cases, subindustry market penetration, and O&G players' preferences in the European O&G industry.</P><P>"Stay awake, and keep an eye on oil industry trends in terms of their shifting focus from one pain point to another for indications on what digital technology will be in demand in the future," said Gaurav Verma, oil and energy research manager, IDC Europe.</P> IDC Survey Tue, 05 Mar 2019 05:00:00 GMT Gaurav Verma Marketing Success Depends on an Integrated Customer Experience <P>These event proceedings were presented at the IDC Directions conferences in Santa Clara and Boston in March 2019.</P><P>According to IDC's <I>IT Buyer Experience Survey,</I> 93% of technology buyers say that customer experience (CX) will have a greater influence over their future purchase decisions — with 63% saying it will be a significant factor. Both new customer acquisition and customer loyalty increasingly depend on a company's ability to offer a quality CX. To increase revenue, companies must get out of their own way. Frictionless experiences depend on cross-functional integration — from customer touch points through the organization's structure to the supporting technology and data infrastructure. IDC's Kathleen Schaub shares insights into the future of the CX-ready company. Customer experience is a mindset, not a department. It goes beyond linking functional silos to developing innovative processes, roles, and structures — none of which can be successful without technology. Which executives will have the most significant roles in this future? What collaborative, technology-infused business functions are becoming the new "must-haves"? What will be the impact of innovation accelerators such as artificial intelligence on the integrated organization? Answers to these questions and more are explored.</P> Conference Proceeding: Tech Supplier Tue, 05 Mar 2019 05:00:00 GMT Kathleen Schaub IDC TechScape: Worldwide Experiential Retail Store Operations, 2019 <P>This IDC study uses the IDC TechScape model to provide a systematic assessment of technologies related to the use of technologies that are being applied in retail to create an experience that feels bespoke to each customer. The IDC TechScape model is designed specifically to capture progress in the adoption of emerging disruptive technologies, mainstream technology buyer alignment with current industry best practices, and support technologies that promise to deliver operational advantages to organizations that choose to adopt them.</P><P>"Retailers are modernizing IT to improve convenience, connection, and context in all interactions, and in aggregate, IDC calls this experiential retail," said Leslie Hand, vice president, IDC Retail Insights. "What gets delivered from the customer's perspective is nothing short of a bespoke experience — one where the customer is truly the center of engagement. The challenge for retailers is wading through the hype and the numerous opportunities before them to craft and deploy a well-planned set of technologies that continually serves their customer best."</P> IDC TechScape Thu, 28 Feb 2019 05:00:00 GMT Leslie Hand IDC Market Glance: Future of Work, 1Q19 <P>This IDC Market Glance explores the current makeup of the future of work technology landscape, illustrates participating vendors, and depicts the segments and structure of the market.</P> Market Presentation Mon, 25 Feb 2019 05:00:00 GMT Holly Muscolino, Frank Dickson, Phil Hochmuth, Keith Kmetz, Wayne Kurtzman, Kyle Lagunas, Lisa Rowan, Angela Salmeron, John Santagate, David Schubmehl, Avinav Trigunait Emerging Technology Adoption and the Need for Effective Application Life-Cycle Management: Improving Approaches <P>This IDC Survey Spotlight indicates significant adoption of emerging technologies by developers and plans over the next 12 months for additional engagement. Visibility into the key areas that developers are choosing is key for businesses continuing to seek the benefits of digital transformation and moving into the next decade. At the same time, it is critical to be aware of the need for matching key life-cycle areas — such as quality and change management — with emerging support from automation providers to enable quality and security in these environments. This IDC Survey Spotlight gives visibility into these core areas of engagement, timing for involvement by developers, and areas on which to focus to sustain successful development moving forward.</P> IDC Survey Spotlight Mon, 11 Feb 2019 05:00:00 GMT Melinda-Carol Ballou IDC Market Glance: Social Media and Collaboration, 1Q19 <P>This IDC Market Glance explores the conversational markets of social media and collaboration. It examines the social media market and how the collaboration market has started to intersect in social business. Social media is rapidly evolving through its teenage years to include more than conversations, audio, and video. Artificial intelligence–powered chatbots are allowing social media and newer messaging solutions to scale and improve customer experience, when used correctly. Social media's effect on the workplace includes team collaborative and enterprise social solutions that improve knowledge sharing, collaboration, and cross-silo workflow.</P> Market Presentation Fri, 08 Feb 2019 05:00:00 GMT Wayne Kurtzman