rsssocialbusiness IDC RSS alerts IDC Survey Spotlight: Has the COVID-19 Response Driven Investment in Digital Experience Management Technologies? <P>This IDC Survey Spotlight provides results and analyses from a survey of technology influencers from U.S. organizations with 100+ employees. The respondents were senior decision makers who have knowledge of and were responsible for their organizations strategies and plans regarding digital experience management software such as web content management, email marketing, social marketing, digital asset management, ecommerce, targeting, and other similar DXM solutions.</P><P>"The findings reported here indicate that since the COVID-19 pandemic, the greatest areas of investment include augmenting personalization, interactivity, and mobile usability, while social media and omni-channel experiences have shown the most substantial declines," stated Jacob Groshek, research manager, Digital Experience Management Software, at IDC. "As the COVID-19 pandemic continues to reshape digital transformation initiatives, it will be crucial for organizations to navigate empathic relationships across customer touch points, including accessibility and GDPR compliance, which have thus far lagged behind in priority and investment."</P> IDC Survey Spotlight Thu, 06 Aug 2020 04:00:00 GMT Jacob Groshek Worldwide Collaborative Applications Forecast, 2020–2024: Connectedness Driven by COVID-19 <P>This IDC study forecasts the worldwide collaborative applications market for the 2020–2024 period.</P><P>"The user adoption of collaborative technologies accelerated by almost five years in early 2020. We are not going back to the old way of working," according to Wayne Kurtzman, IDC research director for Social, Communities, and Collaboration. "Even with the 2020 peak in new collaboration revenue, the worldwide collaborative applications market will grow at a five-year CAGR of 18%. There is a need to securely and effectively connect every worker to each other and their work."</P> Market Forecast Fri, 31 Jul 2020 04:00:00 GMT Wayne Kurtzman Worldwide Collaborative Applications Market Shares, 2019: Collaboration Brings Connectedness, Intelligent Results <P>This IDC study examines the vendor revenue performance in the overall collaborative applications market for 2019. </P><P>Collaborative applications are the connective tissue that connects and informs workers of the digital enterprise. They enable people to converse, meet, and work in real time in groups centered around projects, not org chart silos. When integrated with other IT stack solutions, more work gets streamlined while creating an environment for new ideas to surface and be implemented. Enterprises must recognize the value of extending collaboration to partners and customers, especially those that seek to partner with select suppliers, not just purchase from them.</P><P>"The collaborative software market grew by almost 19% in 2019, its third year of double-digit growth," according to Wayne Kurtzman, research director, Social and Collaboration at IDC. "Collaborative applications transform how enterprises engage with employees, partners, and customers. New digital applications that helps people collaborate from anywhere is the new norm. When paired with a culture of collaboration, it becomes characteristic of a digitally transformed business. This is now mandatory in a post-pandemic world."</P> Market Share Fri, 31 Jul 2020 04:00:00 GMT Wayne Kurtzman What Are the Top Hurdles for Open Source Software Adoption for Organizations in India? <P>Open source software (OSS) adoption among Indian organizations has come a long way ever since this was first introduced in the 1990s. However, there are still lingering concerns that have stalled the enterprisewide adoption of OSS in the country. </P><P>This Survey Spotlight aims to highlight key issues blocking, slowing, or stalling open source adoption among organizations in India. </P> IDC Survey Spotlight Mon, 27 Jul 2020 04:00:00 GMT Sandeep Sharma Worldwide Digital Transformation Professional Services Forecast, 2020–2024 <P>This IDC study examines the market for digital transformation professional services, which is forecast to grow solidly, with a CAGR of 7.1%, and is expected to reach over $186 billion by 2024.</P><P>"The onset of COVID-19 is likely to mark the inflection point for spending on digital transformation professional services. Organizations always face the imperative to innovate and grow, but now the existential threat from the pandemic creates new urgency to connect with customers, partners, and employees and to generate revenue from digital products or services," says Gard Little, research vice president, Global Services, Markets and Trends at IDC.</P> Market Forecast Tue, 21 Jul 2020 04:00:00 GMT Gard Little IDC Market Glance: Content Infrastructure, 2Q20 <P>This IDC Market Glance discusses content infrastructure for 2Q20.</P><P>"Creating, producing, distributing, and streaming video and videolike content is a fast-growing and complex market segment that is expected to touch the lives of most connected individuals in some way or another," said Amita Potnis, research director, Content Infrastructure at IDC. "This IDC Market Glance specifically looks at worldwide infrastructure and software providers for streaming entertainment content across segments such as data creation, post-production, content delivery, and end-user consumption."</P> Market Presentation Mon, 20 Jul 2020 04:00:00 GMT Amita Potnis IDC's Worldwide Digital Transformation Use Case Taxonomy, 2020: Life Sciences <P>This IDC study discusses how digital transformation accurately characterizes the life science industry's ongoing efforts to transform itself as it seeks to find new paths to innovation, optimize operational efficiency and effectiveness, and regain long-term sustainability. As in other industries, the digital transformation journey begins with a common definition of the mission, strategic priorities, and programs so that individual projects or use cases can better align with a life science company's overall goals and objectives.</P><P>"Digital transformation in the life sciences is more important than ever, with advances in technology beginning to streamline the more effective use of data, information, and knowledge across the life science enterprise. Where value can be demonstrated, digital transformation initiatives are creating new paths to progress, accelerating time to market and improving patient connectivity and satisfaction," says Alan S. Louie, research director and head, Life Science Practice, IDC Health Insights.</P><P>"Digital transformation in the life science industry is moving forward rapidly. 3rd Platform technologies such as cloud, mobile, big data and analytics, and social data are already woven into the life sciences commercial arena. Emerging technologies like AI and RPA are accelerating productivity for commercial teams by maximizing message impact and relevance while reducing duplicate or confusing interactions with HCPs. In life science supply chains, IoT networks and platforms are enabling tracking and monitoring of sensitive and rare biologic drugs, allowing rapid deployment to patients in critical need around the globe. From the manufacturing floor to doctors' offices, digital technology is improving quality, efficiency, and patient experience," says Michael Townsend, research director, Commercial Life Sciences, IDC Health Insights.</P> Taxonomy Fri, 17 Jul 2020 04:00:00 GMT Alan S. Louie, Ph.D., Michael Townsend Three Companies Offering Commercial Support for Open Source Software Named IDC Innovators A new IDC Innovators report profiles three companies that provide commercial support for a portion of the overall portfolio of open source software. Research Press Release Wed, 15 Jul 2020 04:00:00 GMT IDC Innovators: Open Source Software Support, 2020 <P>IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles Quansight, Tidelift, and xs:code in open source software support.</P><P>Open source software is widely used in the industry today, with most end-user organizations using OSS for development and DevOps deployments, but equally importantly, more and more OSS is ending up integrated into new applications as part of the application code itself.</P><P>"It's the use of OSS as the foundation for new applications that is raising the urgency for developing processes for being able to use that software safely and with the sort of support and life cycle that enterprises expect for the other software they use," said Al Gillen, group VP, Software Development and Open Source, IDC. "The innovative new business models being demonstrated by the three start-up companies highlighted in this IDC document offer examples for how OSS support may look differently in the future."</P> IDC Innovators Tue, 14 Jul 2020 04:00:00 GMT Al Gillen, Elaina Stergiades Virtual Meetings and Conference Survey <P>This IDC Survey focuses on organizers and attendees of in-person meetings and conferences of 250+ people that become virtual meetings because of the COVID-19 pandemic. The new "in person" meetings are virtual meetings. This research identifies that over 99% of those interviewed were already using videoconferencing technology at home, and these "connected consumers" have an elevated expectation when it comes to work-related online meetings. This research identifies those expectations, as well as best practices by organizers, and shares recommendations derived from the research.</P> IDC Survey Mon, 22 Jun 2020 04:00:00 GMT Wayne Kurtzman