rsssocialbusiness https://www.idc.com/rss/2811.do IDC RSS alerts The State of Digital Transformation, 2019: Canadian Healthcare https://www.idc.com/getdoc.jsp?containerId=CA44482819&utm_medium=rss_feed&utm_source=Alert&utm_campaign=rss_syndication <P>This IDC Tech Buyer Presentation provides a summary of the digital transformation initiatives within the Canadian healthcare sector. Comprehensive data on the importance, adoption, benefits, and challenges of digital technologies such as the Internet of Things, cloud computing, and cognitive analytics is outlined within the presentation. The use of third-party services is also summarized, along with recommendations to advance the use of digital in the Canadian healthcare segment.</P> Tech Buyer Presentation Mon, 05 Aug 2019 04:00:00 GMT Mark Schrutt, Jason Bremner Worldwide Enterprise Social Network Applications Forecast, 2019–2023: Conversations on Customer's Terms https://www.idc.com/getdoc.jsp?containerId=US44663119&utm_medium=rss_feed&utm_source=Alert&utm_campaign=rss_syndication <P>This IDC study forecasts worldwide revenue for the enterprise social network applications market for the 2019–2023 period.</P><P>Collaboration is becoming the key to the digital workplace, not just the technology. It is, for many, a different way of working that leverages digital conversations, meetings, and assets across platforms. Often using AI and ML, this is happening in new and effective ways. For years, we have created powerful in-person communities to create and share knowledge, often with a goal or purpose in mind. Mobile internet devices extend our communities to disrupt business, especially if a business is not responsive to the needs of the community. Enterprise social networks, or enterprise communities, allows companies to create a safe space to collaborate with different audiences.</P><P>"If companies do not provide a well-staffed and moderated community that adds value to customers, prospects, and partners, in time, they will find each other and create their own community, regardless of whether they are B2B or B2C," according to Wayne Kurtzman, IDC research director, Social and Collaboration. "People have always created communities. The internet, and specifically mobile devices, makes it easier to grow larger, cover more geographies, and very often hide in plain sight from the very companies they are speaking about."</P> Market Forecast Wed, 31 Jul 2019 04:00:00 GMT Wayne Kurtzman 国内コラボレーティブワークスペース市場予測、2019年~2023年 https://www.idc.com/getdoc.jsp?containerId=JPJ44582519&utm_medium=rss_feed&utm_source=Alert&utm_campaign=rss_syndication <P>本調査レポートは、国内コラボレーティブワークスペース市場の2018年の実績と2019年~2023年の予測を提供している。2018年の同市場は、2019年4月に施行開始された働き方改革関連法に関連する、企業の従業員生産性向上に関連して「デジタル空間上の働く場所」を提供するためのアプリケーションとして成長した。</P><P>「国内コラボレーティブワークスペース市場は、労働人口減少対策、働き方改革対応、CX/EX向上の観点から企業にとって重要なIT市場である。ITサプライヤーは、働き方改革に即したクラウド型統合デジタルワークスペースの提供、CRM/AIプラットフォームとの連携、およびCX/EXを訴求ポイントにした新たなワークスペース提案方法を指向すべきである」と、IDC Japanのグループディレクターである眞鍋 敬は分析している。</P> Market Forecast Wed, 31 Jul 2019 04:00:00 GMT Takashi Manabe Worldwide Enterprise Social Network Applications Market Shares, 2018: Growing Need for Collaborative Communities https://www.idc.com/getdoc.jsp?containerId=US44663219&utm_medium=rss_feed&utm_source=Alert&utm_campaign=rss_syndication <P>This IDC study examines the vendor revenue performance in the overall enterprise social network applications market for 2018. </P><P>Collaboration is becoming the key to the digital workplace, not just the technology, but the way of working that leverages digital conversations, meetings, and assets across platforms. Often with AI and ML, this is happening in new and effective ways. People have always created powerful in-person communities to create and share knowledge, often with a purpose in mind. Mobile internet devices extend our communities to disrupt business, when business is not as responsive to the needs of the community. Enterprise social networks, or enterprise communities, can add balance for the enterprise.</P><P>"If companies do not provide a well-staffed and moderated community that adds value to customers, prospects, and partners, in time, they will find each other and create their own community, regardless of whether they are B2B or B2C," according to Wayne Kurtzman, IDC research director for Social and Collaboration. "People have always created communities. The internet, and specifically mobile devices, makes it easier to grow larger, cover more geographies, and very often hide in plain sight from the very companies they are speaking about."</P> Market Share Tue, 30 Jul 2019 04:00:00 GMT Wayne Kurtzman Worldwide Team Collaborative Applications Market Shares, 2018: The Battle for the Workspace Begins https://www.idc.com/getdoc.jsp?containerId=US44662819&utm_medium=rss_feed&utm_source=Alert&utm_campaign=rss_syndication <P>This IDC study examines the vendor revenue performance in the overall team collaborative applications market for 2018.</P><P>Collaboration is becoming the key to the digital workplace, not just collaboration technology but the new way of working together that leverages conversations, meetings, and assets across platforms. Collaboration is a fundamental shift from siloed and individual-centric work to integrated team-centric work. AI and ML further enhance collaboration to create new and effective inroads to productivity.</P><P>"The rise of the collaborative workforce and workspace is underway. Increasingly, tech-savvy mobile users are ready for collaborative workspaces with deep integrations to the software they use daily. Collaboration is a key element that helps create the future of work," according to Wayne Kurtzman, IDC research director, Social and Collaboration Solutions. "True collaboration is more than just technology: It is refreshing the enterprise culture and willingness to share knowledge to win as a team, to be recognized for contributions, and leveraging people and technologies with agility and an implicit assumption that everyone can add value."</P> Market Share Tue, 30 Jul 2019 04:00:00 GMT Wayne Kurtzman IDC TechScape: Worldwide Retail Customer Experience-Enabling Technologies, 2019 https://www.idc.com/getdoc.jsp?containerId=US42709318&utm_medium=rss_feed&utm_source=Alert&utm_campaign=rss_syndication <P>The IDC TechScape provides a list of technologies that retailers should invest in considering their current level of customer experience personalization and their need to differentiate their offerings. The IDC TechScape aims to support retailers:</P><UL><LI>Identify where they are (now) and what's next by leveraging the right technology while addressing the related cost effort</LI><LI>Drive their businesses and advanced technologies investments to better deliver customer experience, and thus, implement the retail commerce platform</LI><LI>Improve customer experience personalization throughout the entire customer journey, from initial engagement to customer service while increasing customers engagement and loyalty</LI></UL><P>In this report, IDC offers a visual representation of the process of retail customer-experience-enabled-technologies adoption, dividing technologies into three major categories based on their impact on the organization and assessing technology relative adoption levels within their respective categories. The report examines particular individual technology categories and provides additional insights about the speed of adoption, technology potential for success (risk), and level of market buzz so end users may make their own decisions about investment.</P><P>"As the age of customer experience takes hold, retailers need to adopt a set of technologies to evolve their customer experience strategies from personalization to delivering empathy in which the focus is on constantly learning from customers," said Andrea Sangalli, research director, IDC Retail Insights. "Build a digital road map to a differentiated CX, focusing on consent, conversations, and customer journeys."</P> IDC TechScape Tue, 02 Jul 2019 04:00:00 GMT Andrea Sangalli, Giulio Raffaele, Ornella Urso 2019 Collaboration Study: The Collaborative Workforce https://www.idc.com/getdoc.jsp?containerId=US45306020&utm_medium=rss_feed&utm_source=Alert&utm_campaign=rss_syndication <P>This IDC Survey provides technology leaders and technology vendors with current insights into the use of collaboration applications and the purchasing processes in the collaboration applications market.</P><P>For years, the mobile consumer has had access to collaboration applications that make it easy to communicate and leverage the skills of others to accomplish goals as a team. Today, collaboration applications are among the most sought-after additions to a very full IT stack. This study surveyed the attitudes, adoption, use, benefits, and purchasing paths of team collaboration applications, adjoining collaboration platforms and frequent integrations used to extend the value of collaboration platforms. It also begins to quantify the time-saving and productivity benefits that collaboration users are seeing.</P><P>"Collaboration is no longer a nice-to-have business application," according to Wayne Kurtzman, research director, Social and Collaboration Solutions, IDC. "Digital transformation now mandates that 'we > me' — and that we leverage different team members, subject matter experts, cultures, and skill sets on a platform made to digitally work together." </P> IDC Survey Fri, 28 Jun 2019 04:00:00 GMT Wayne Kurtzman Worldwide Collaborative Applications Forecast, 2019–2023: Accelerating Enterprise Collaboration https://www.idc.com/getdoc.jsp?containerId=US44662519&utm_medium=rss_feed&utm_source=Alert&utm_campaign=rss_syndication <P>This IDC study forecasts worldwide revenue for the collaborative applications market for the 2019–2023 period.</P><P>"The rise of the collaborative workforce and workspace is underway. Increasingly, tech-savvy mobile users are ready for collaborative workspaces with deep integrations to AI, machine learning, and IT tech stack. This is a key part to the future of work," according to Wayne Kurtzman, IDC research director, Social and Collaboration Solutions. "True collaboration is more than just technology: It is the enterprise cultural change and willingness to share knowledge to win as a team, be recognized for contributions, and leverage people and technologies with an implicit assumption that everyone can add value."</P> Market Forecast Thu, 27 Jun 2019 04:00:00 GMT Wayne Kurtzman Worldwide Collaborative Applications Market Shares, 2018: The Future Is Collaboration https://www.idc.com/getdoc.jsp?containerId=US44662719&utm_medium=rss_feed&utm_source=Alert&utm_campaign=rss_syndication <P>This IDC study examines the vendor revenue performance in the overall collaborative applications market for 2018. </P><P>Collaboration is becoming the key to the digital workplace, not just the technology, but the way of working that leverages digital conversations, meetings, and assets across platforms, with AI and ML, and does so in new and effective ways.</P><P>"The rise of the collaborative workforce and workspace is underway. Increasingly, tech-savvy mobile users are ready for collaborative workspaces with deep integrations to AI, machine learning, and IT tech stack. This is a key part to the future of work," according to Wayne Kurtzman, IDC research director of Social and Collaboration Solutions. "True collaboration is more than just technology: It is the enterprise cultural change and willingness to share knowledge to win as a team, be recognized for contributions, and leveraging people and technologies with an implicit assumption that everyone can add value."</P> Market Share Thu, 27 Jun 2019 04:00:00 GMT Wayne Kurtzman Nine Cultural Collaboration Accelerators https://www.idc.com/getdoc.jsp?containerId=US44662019&utm_medium=rss_feed&utm_source=Alert&utm_campaign=rss_syndication <P>This IDC Perspective reviews the role that collaboration applications and company culture play in accelerating productivity, customer experience, and employee experience. Collaboration is the interpersonal activities that creates value when we work together. Consumerization of mobile technology and access to applications have also made collaboration applications commonplace. Employees want the same ease of communications and working together in their workplace that they have outside with family and community groups. Businesses have an opportunity to leverage the collaborative mindset, but for them to be successful, it takes cultural accelerators as well as the right technology.</P><P>"Collaboration is not just technical," according to Wayne Kurtzman, IDC research director for Social and Collaboration. "It's the cultural willingness to share content and win as team using the right technologies with an assumption that everyone can add value."</P> IDC Perspective Thu, 20 Jun 2019 04:00:00 GMT Wayne Kurtzman