rsssocialbusiness IDC RSS alerts 2017 U.S. Consumer Survey: Retail Banking Customer Journey Yields Numerous Opportunities <P>This IDC Perspective discusses the findings of our 2017 <I>Consumer </I><I>Banking </I><I>Channel Preference Survey</I> of U.S. banking and credit union customers. This document focuses on our nationally representative U.S. respondents. Based on the results of this survey, we dive into various delivery channels, including ATM, branch, call center, mobile, and social. This study specifically focuses on the customer journey — how the retail customer perceives the banking industry and where banks should invest to improve experience.</P><P>Understanding the customer journey is beginning to take center stage as the financial service industry transforms itself away from looking at the bank as the center of the relationship. </P><P>"It has taken some time and advances in technology to get the industry to finally put the customer in the middle and build out processes and solutions that start with the customer experience as opposed to bolting the experience on after the fact", says Marc DeCastro, research director at IDC Financial Insights. "Yet there is still much work to be done. This research shows that while banks have done an excellent job at maintaining the trust of their customers, they have not done such a great job personalizing the experience or providing value-added services utilizing the data gathered on the customer. For a bank to truly be disruptive, they will need to figure out how to deliver timely advice and offers to customers on a multitude of delivery channels." </P> IDC Perspective Tue, 07 Nov 2017 05:00:00 GMT Marc DeCastro, Karen Massey Achieving Greater Success and Solutions Through Partner Alliances: Red Hat <P>This IDC Vendor Profile describes the relationship between Red Hat Inc., an American multinational software company that provides a comprehensive portfolio of products and services (cloud management, middleware, operating system, storage, virtualization, infrastructure management, IoT, block chain, containers, security, and mobile) using the same open, collaborative business model and an affordable, predictable subscription, in collaboration with a strategic ecosystem of IT leaders, open source advocates, developers, and partners to create a better foundation for the future of IT.</P> Vendor Profile Thu, 02 Nov 2017 04:00:00 GMT Christopher Webber Worldwide Digital Transformation Professional Services Forecast, 2017–2021 <P>This IDC study examines the market for digital transformation professional services, which is forecast to grow rapidly, with a CAGR of 16.1%, and is expected to reach over $238 billion by 2021.</P><P>"Projected spending growth in digital transformation professional services remains comparable with last year," says Gard Little, research director, Digital Transformation Professional Services Research. "In 2017, our discussions with clients, and the implementation providers they work with, highlighted numerous projects moving beyond the proof-of-concept phase, including several projects implementing IoT and cognitive systems. However, most organizations remain in the early stages of transformation."</P> Market Forecast Thu, 02 Nov 2017 04:00:00 GMT Gard Little IDC FutureScape: Worldwide Oil and Gas 2018 Predictions <P>This IDC Energy Insights study presents the IDC Energy Insights analyst team's outlook for 2018, and the 24-months-and-beyond planning horizon, through the lens of the 10 predictions that make up, in IDC Energy Insights' view, the framework for IT and line-of-business decision makers' and influencers' planning and execution of technology-related initiatives in the year ahead.</P><P>"Lower oil and gas prices have not only have forced oil and gas companies to reduce costs but are also a catalyst. Oil and gas companies are optimizing processes, while setting aside innovation funding to digitally transform their business. Among the focus areas are: moving to cloud, applying mobility applications, integrated platforms for big data and analytics, advanced analytics and cognitive and other important initiatives such as Cybersecurity, and asset performance management (APM)," said Chris Niven, research director of Oil and Gas, IDC Energy Insights. "Our research shows that oil and gas companies are rapidly adopting new and innovative solutions that help automate all activities and bring a holistic view of operations with greater insight and control to become more resilient, agile, and adaptable to change."</P> IDC FutureScape Tue, 31 Oct 2017 04:00:00 GMT Chris Niven, Kevin Prouty, Sparshy Rajeev Saxena, Emilie Ditton, Roberta Bigliani, Oliver Schaller, Nigel Wallis IDC FutureScape: Worldwide Social and Experiential Solutions 2018 Predictions <P>This IDC study presents our worldwide social media team of analysts' view of key drivers and outcomes relating to the evolution of social media.</P><P>"Social media is the new telephone," according to Wayne Kurtzman, IDC's research director of Social and Experiential Solutions. "We are at the intersection of customer experience and social experience. Several rapidly accelerating technologies will create a new layer of opportunity and complexity that will require companies to <I>be</I> social, not just <I>do</I> social."</P> IDC FutureScape Tue, 31 Oct 2017 04:00:00 GMT Wayne Kurtzman, John Jackson, Jan van Vonno, Lawrence Cheok, Takashi Manabe Twitter Cites Product Changes in Third-Quarter Earnings Beat, But Fundamental Growth Outlook Remains in Question <P>Twitter's fiscal year third-quarter earnings announced on October 26, 2017, exceeded investors' expectations, sending the company's share price sharply in subsequent trading. Sentiment was also buoyed by positive daily and monthly active user growth.</P> IDC Link Fri, 27 Oct 2017 04:00:00 GMT John Jackson SUSECON 2017: A Transition into PaaS Enablement <P>This IDC Market Perspective provides a broad review of SUSE's business both in the context of the rest of the industry and in the context of new announcements that were made at SUSECON 2017. </P><P>"The industry is changing, and it's not enough to supply infrastructure software alone," said Al Gillen, group VP, Software Development and Open Source Software. "We see leading companies charging forward to support developers and, in the process, gain the favor of those developers such that the emerging wave of cloud-native applications are more likely to consume and deploy on infrastructure that ties back to those vendors. SUSE's moving down this path with the product announcements made at SUSECON 2017."</P> Market Perspective Wed, 25 Oct 2017 04:00:00 GMT Al Gillen, Laura DuBois, Gary Chen, Ashish Nadkarni, Matthew Eastwood Oracle Accelerating Growth Opportunities with PaaS, Development, DevOps, and Cloud Management Investments IDC Link Fri, 13 Oct 2017 04:00:00 GMT Al Gillen, Larry Carvalho, Gary Chen, Arnal Dayaratna, Stephen Elliot Japan Collaboration and Content Applications Market Shares, 2016: Impact of Growing Digital Content <P>This IDC study is a translation of the Japanese document IDC #<B><A href="/getdoc.jsp?containerId=JPJ41784817">JPJ41784817</A></B> that provides analyses of market shares in the Japan collaborative and content applications market for 2016 based on vendor revenue performance. The market achieved growth in 2016 because of the increased demand for digital communications and digital content stemming from the emergence of digital transformation (DX). </P><P>"The Japan collaborative and content applications market is becoming more critical because of the rise of DX. IT suppliers should appeal to customers using links between digital marketing and content and collaboration, expanded added value tied to cognitive systems and artificial intelligence (AI), and their contributions to workstyle transformation," said Takashi Manabe, group director, Software and Security and IT Spending, IDC Japan.</P> Market Share Tue, 10 Oct 2017 04:00:00 GMT Takashi Manabe Open Source Maturity <P>This IDC Survey Spotlight illustrates open source adoption and maturity levels within the enterprise for 2017. The document contains data from IDC's <I>Application Services Survey,</I> which was completed in June 2017. IDC's Worldwide Application Development and Testing Services practice conducted this survey to understand enterprise perceptions of open source and its use to develop applications as part of an organization's application life-cycle management activities. The overall goal of the survey was to identify how organizations have been and will be approaching various aspects of application life-cycle management today and in the future and how application service providers can align their offerings to address varying customer needs. </P><P>"Application service providers should understand how organizations are approaching their application development and underlying strategies with open source so that they're well positioned to support evolving customer needs and maintain deeper customer relationships in an increasingly competitive environment," explained Pete Marston, research director, Worldwide Application Development and Testing Services. </P> IDC Survey Spotlight Fri, 06 Oct 2017 04:00:00 GMT Peter Marston