rsssocialbusiness IDC RSS alerts Emerging Technology Adoption and the Need for Effective Application Life-Cycle Management: Improving Approaches <P>This IDC Survey Spotlight indicates significant adoption of emerging technologies by developers and plans over the next 12 months for additional engagement. Visibility into the key areas that developers are choosing is key for businesses continuing to seek the benefits of digital transformation and moving into the next decade. At the same time, it is critical to be aware of the need for matching key life-cycle areas — such as quality and change management — with emerging support from automation providers to enable quality and security in these environments. This IDC Survey Spotlight gives visibility into these core areas of engagement, timing for involvement by developers, and areas on which to focus to sustain successful development moving forward.</P> IDC Survey Spotlight Mon, 11 Feb 2019 05:00:00 GMT Melinda-Carol Ballou IDC Market Glance: Social Media and Collaboration, 1Q19 <P>This IDC Market Glance explores the conversational markets of social media and collaboration. It examines the social media market and how the collaboration market has started to intersect in social business. Social media is rapidly evolving through its teenage years to include more than conversations, audio, and video. Artificial intelligence–powered chatbots are allowing social media and newer messaging solutions to scale and improve customer experience, when used correctly. Social media's effect on the workplace includes team collaborative and enterprise social solutions that improve knowledge sharing, collaboration, and cross-silo workflow.</P> Market Presentation Fri, 08 Feb 2019 05:00:00 GMT Wayne Kurtzman IDC Market Glance: B2C Digital Disruptors, 1Q19 <P>This IDC Market Glance provides an overview of the transforming B2C landscape and the companies participating in the most active segments of the market. </P> Market Presentation Thu, 07 Feb 2019 05:00:00 GMT John Jackson, Adam Wright Slack Confidentially Files with SEC to Go Public <P>With a one paragraph press release posted to its website, Slack made a highly anticipated announcement. Slack Technologies announced that, on February 4, 2019, it had confidentially submitted a draft registration statement on Form S-1 with the Securities and Exchange Commission (SEC) relating to the proposed public listing of its Class A common stock. This public listing is expected to take place after the SEC completes its review process and is subject to market and other conditions.</P><P>This announcement was followed by the "This press release does not constitute an offer…" disclosure that would follow many of its future releases.</P> IDC Link Tue, 05 Feb 2019 05:00:00 GMT Wayne Kurtzman IDC Market Glance: Collaborative Innovation, 1Q19 <P>This IDC Market Glance provides a glance at the collaborative innovation market landscape. As innovation is a team sport that requires a cross-discipline team (internal and external) working across multiple business processes and systems, the "collaborative innovation" market encompasses a wide range of technology and service providers. Innovation does not mean only ideation, design, and new products and services; innovation takes place in design, R&D, and engineering certainly but also in manufacturing, supply chain, sales, marketing, and services. There are multiple tools and platforms that need to be in place to enable innovation to happen across an organization, from ideation, design, and development to manufacturing, delivery, and optimization of products and services. With that as a backdrop, our definition of collaborative innovation consists of the following segments:</P><UL><LI><B>Early</B><B>-s</B><B>tage </B><B>d</B><B>evelopment</B><B>,</B> including ideation, product planning, product portfolio management (PPM), and digital innovation marketplaces — a new segment that is evolving rapidly as manufacturers begin to take a service-oriented approach to collaborative innovation</LI><LI><B>Design and </B><B>v</B><B>i</B><B>rtualization</B><B>,</B> including virtual design, simulation, and formulation; software development; and augmented reality (AR) and virtual reality (VR)</LI><LI><B>Product </B><B>i</B><B>nnovation </B><B>p</B><B>latforms</B><B>,</B> including those from PLM and ERP providers</LI><LI><B>Service </B><B>p</B><B>roviders</B><B>,</B> which provide design thinking and strategic consulting, as well as R&D and engineering services</LI><LI><B>Commercialization</B><B>,</B> including product information management (PIM) and team collaboration web platforms</LI><LI><B>Social </B><B>c</B><B>ommunities</B><B>,</B> including social media, crowdfunding, and crowdsourcing</LI></UL><P>In IDC's 2017 <I>Product and S</I><I>ervice </I><I>I</I><I>nnovation </I><I>S</I><I>urvey,</I> manufacturers were asked what their business priorities would be in the next three to four years. The top 3 answers are improving sales and revenue generation, expanding to new markets, and improving the speed and success rate of product innovation. This will be challenging to achieve; however, there are multiple tools, technologies, and platforms available that can help manufacturers expand the scope of innovation and achieve these goals, as outlined in this market snapshot on collaborative innovation. </P> Market Presentation Mon, 04 Feb 2019 05:00:00 GMT Jeffrey Hojlo Dropbox Acquires HelloSign — A Sign of the Times? <P>Dropbox continues its upward trajectory in the delivery of enterprise content services with the agreement to acquire SaaS-based HelloSign, an esignature, online fax, and document workflow technology provider. As the content services and collaboration markets continue to meld into each other's space, we will likely see more partnerships and acquisitions to avoid commoditization and add value to a fiercely competitive space.</P> IDC Link Fri, 01 Feb 2019 05:00:00 GMT Marci Maddox, Wayne Kurtzman, Raymond Boggs, Holly Muscolino IDC FutureScape: Worldwide Social and Experiential 2019 Predictions – Japan Implications <P>本プレゼンテーションは、国内IT市場において、2019年~2024年に国内ソーシャルエクスペリエンスで起きると予測される主要な事象をITバイヤー向けに記載したものである。本プレゼンテーションの目的は、上記のような市場環境の変化を捉え、2019年以降に起きるとみられる10項目の事象を提示することで、ITバイヤーが時宣を得た対応策をとれるように支援することにある。</P><P>テクノロジーの利用とコミュニケーションの方法は変化しており、ソーシャルテクノロジーを活用して顧客、パートナー、従業員と関わり、顧客エクスペリエンス(CX)の向上に応えていくためのブランドの在り方も変化している。ソーシャルテクノロジーは企業のブランディングに重要なテクノロジーとなる。</P><P>現在、AR(Augmented Reality:拡張現実)、VR(Virtual Reality:仮想現実)、AI(Artificial Intelligence:人工知能)などの新たなテクノロジーがさまざまなソリューション上で展開されるようになり、顧客エクスペリエンスの最初の段階から結果の分析まで、多くの新しい側面に影響力を拡大し始めている。企業の視点から見ると、テクノロジー、プロセス、およびデータによって実現されるビジネスサービスとテクノロジー戦略を立案することで、より良いソーシャルエクスペリエンスを顧客に提供することができる。</P><P>「企業は、ソーシャルメディア、コラボレーション、特に顧客の期待の変化に合わせて、利用するテクノロジーに一定の変化を施す必要がある。より良いコラボレーションとコミュニケーションを実現するために、企業文化の変化と共に、テクノロジースタックと人員配置の見直し、サイロ化された組織を横断したデータ活用、ソーシャルテクノロジー人材/管理の見直しが必要となる」と、IDC Japanのグループディレクターである眞鍋 敬は述べている。</P> Tech Buyer Presentation Wed, 23 Jan 2019 05:00:00 GMT Takashi Manabe Content Delivery Networks in a Transforming Media Industry <P>This IDC Market Perspective analyzes and reviews the dynamic landscape of the rich media business, how the shift to IP has impacted the traditional video broadcasting market, and in what ways the rise of OTT (or online) video will continue to transform this industry. It provides an insight into which and how advanced technologies are driving this transformation as well as how CDN providers leverage and will further need to build out their edge-based media delivery services to continue to grow market share in the media and broadcasting industry.</P><P>"CDNs will continue to play an important role to help traditional MVPDs, vMVPDs, and other newcomers in the video broadcasting industry provide viewers with an ultimate online video content experience on any device, at any given time and place," said Melissa Fremeijer, senior research analyst, IDC World Wide Content Distribution Networks. "Incremental growth of online video traffic as well as customers' growing need for actionable insights to optimize delivery, performance, and viewer engagement will fuel CDN providers' efforts to augment their CDN capabilities and media delivery solutions to build out their customer and partner bases with differentiated performance and portfolios."</P> Market Perspective Tue, 22 Jan 2019 05:00:00 GMT Melissa Fremeijer, Ghassan Abdo IBM Shutters Watson Workspace; Moves Out of Core Collaboration <P>In December, IBM (NYSE:IBM) sold its key collaboration platforms including Notes, Domino, and Connections to HCL Technologies. This week, IBM announced it is closing down its powerful Watson Workspace collaboration platform on or about February 28,<SUP> </SUP>2019. </P> IDC Link Thu, 17 Jan 2019 05:00:00 GMT Wayne Kurtzman IDC Survey: Payer Investment Plans for Technology, 2019 <P>This IDC Survey examines IDC's 2018–2019 <I>Healthcare Payer Survey</I><I>.</I> The survey was conducted across 60 payers (51% provider owned and 49% traditional) in the United States and asked enterprise IT and business decision makers about their perception of the state of their technologies and plans for deployment. This survey also delved into the perceived challenges and opportunities that arise from the changing payer landscape.</P><P>"Consumerism, analytics, and security were among the top concerns for payer organizations. The majority of the respondents indicated that they are developing infrastructure to address the changing landscape," stated Jeff Rivkin, research director, IDC Health Insights.</P> IDC Survey Thu, 10 Jan 2019 05:00:00 GMT Jeff Rivkin