rsssoftware IDC RSS alerts Red Hat Summit 2022: Key DevOps Considerations for Europe Around Red Hat's Car Software Platform Announcement with General Motors <P>Through its partnership with General Motors (GM), Red Hat is operationalizing its car software platform in one of the world's largest car manufacturers. The implications for both the vendor and the wider car industry could be substantial. The engagement is strategic and is proof that Red Hat has credible product capabilities to help GM execute on its "future car" vision. It also provides Red Hat with the opportunity to have more strategic discussions with European auto makers as it seeks to help them unify their car software activities into a comprehensive platform for software-defined vehicles.</P> IDC Link Tue, 17 May 2022 04:00:00 GMT George Mironescu Red Hat Summit 2022: Key Developer and DevOps Takeaways for European Organizations <P>Red Hat's core mission remains simplifying the software development and delivery stack for development and DevOps teams so that they can focus on solving business problems. At the Red Hat Summit 2022 the company made a series of announcements and introductions that substantiate its vision to help organizations transition to digital-innovation-led operating models.</P> IDC Link Tue, 17 May 2022 04:00:00 GMT George Mironescu AI and Its Evolutionary Impact on Data Protection When Building a Future of Trust <P>This IDC Perspective describes how organizations expect AI to evolve in data protection and the functionality that IT buyers should look for in related products. Ransomware has become a feature of the business landscape and no organization is immune. IDC research indicates that fewer than one-third of organizations attacked by ransomware were able to fully recover data without paying a ransom. In the long run, AI is the only method that can help take a proactive approach to repelling attacks. We are in the early stages of AI for data protection, and this document describes how organizations can expect the capabilities to evolve and what best practices and KPIs to implement as a foundation for future technology.</P><P>"The question is not if and now when organizations will be attacked by ransomware but rather how often," said Phil Goodwin, research vice president, Infrastructure Systems, Platforms and Technologies Group, at IDC. "AI functionality is nascent in data protection today, but it will play a critical role in the future. In fact, AI is the only way organizations will be able to stay ahead of cybercriminals."</P> IDC Perspective Mon, 16 May 2022 04:00:00 GMT Phil Goodwin European Industry Acceleration Survey, 2021–2022: Part 2 — Retail Banks' Digital Maturity on the Rise, But More Is Needed, Starting with a Strategic Vision <P>This IDC Presentation analyzes the retail banking industry based on IDC EMEA's <I>European Industry Acceleration Survey</I>. It examines why retail banks in Europe need to understand their level of digital maturity, address gaps, and develop clear and strategic digital visions.</P><P>This presentation is the second out of four of the series <I>European Retail Banking DX Trends, 2021-2022.</I></P><P>IDC conducted the survey to understand how important it is for retail banks to self-assess their digital transformation (DX) maturity and use derived insights to define a digital strategic vision. The objective was to give innovative banks an opportunity to design a holistic approach that would enable them to capitalize on the full potential of DX.</P><P>The survey, conducted in April 2021, was completed by leading retail banking organizations across major European countries. Respondents were drawn from C-level, IT, and line-of-business functions. The topics covered included identifying the strategic priorities needed to keep pace with evolving customer expectations, moving from DX deployment to DX performance optimization, and measuring success using appropriate digital key performance indicators.</P><P>"Banks do not leverage the potential of the DX beyond single initiatives — this must change if they want to survive the competitive pressure.” George Briford, associate research director, IDC Financial Insights</P> Tech Buyer Presentation Mon, 16 May 2022 04:00:00 GMT George Briford Factors Driving Contact Centers in Europe: A Look into What Influences Investments in Contact Center Technologies <P>This IDC Market Presentation highlights contact center trends in Europe. The European contact center space will be driven by cloud with a growth projection of 5.0% compound annual growth rate (CAGR) between 2020 and 2025. The U.K. will remain the largest market in 2025 and will grow the most in absolute terms. Cloud-based growth in Europe will be primarily driven by greater focus on customer experience, operational efficiency, and employee productivity. Contact center is a fast-evolving face moving away from just answering customer queries or resolving customer issues. Contact centers are now considered important for driving customer loyalty, raising brand profile, bringing in new customers, and upselling to existing customers through ultimate customer satisfaction and this is leading to a change in operating models. The three key interrelated pillars for driving these are agents, access points, and information/knowledge discovery. It is necessary that agents can focus on customers; to achieve this, their workloads need to be eased as much as possible through automation. The availability of digital channels means that part of call traffic is diverted, which leaves agents with more space, but the experience in digital channels needs to be the same as voice. To this end, contact centers are exploring how to improve customer experience across all touchpoints and recognize that customers may use several touchpoints during their journey. Agents need to be furnished with necessary information presented in a user-friendly way so that agents can read them quickly and efficiently to provide more personalized and contextualized service. AI and automation will play a significant role in developing the next generation of contact centers that go from transactional calls to driving ultimate customer experience. </P> Market Presentation Mon, 16 May 2022 04:00:00 GMT Oru Mohiuddin, Mary Wardley, Alison Close, Neil Ward-Dutton IDC Innovators:中国DevSecOps市场,2022 <P>IDC 创新者是指年营业额低于$100M、有创新性技术或突破性商业模式的新兴厂商。本次 IDC 创新者研究对北京安普诺信息技术有限公司、北京升鑫网络科技有限公司、杭州孝道科技有限公司、深圳海云安网络安全技术有限公司、思客云(北京)软件技术有限公司的DevSecOps创新技术及市场应用进行了全面调研。</P><P>"企业期待开发者持续创造创新性软件帮助企业业务快速发展,并在激烈的市场竞争中保持优势,但软件的快速开发和迭代也给安全问题留下隐患,尤其是考虑到当前大多数企业的安全团队成员与开发人员的比例失衡,通过DevSecOps方式使安全成为软件开发过程的组成部分,同时提高员工安全意识显得尤为重要。IDC认为,数字化转型企业需要克服文化阻力、协作和技能障碍,增强采用DevSecOps的紧迫感。"——IDC中国负责IT安全市场研究的研究经理赵卫京表示。</P> IDC Innovators Mon, 16 May 2022 04:00:00 GMT Austin Zhao IDC Market Glance: Tier 2 SOC Analytics and Cloud-Native XDR, 2Q22 <P>This IDC Market Glance provides an overview of the cloud-native XDR and tier 2 SOC analytics market landscape. It describes the segments and structure of the market and provides an illustrative list of participating vendors; it is not an exhaustive list of vendors.</P><P>Spending for network intelligence, thread analytics, orchestration, automation tools, and XDR is expected to grow in 2022 as intensity around cybersecurity, including mandates and regulations, continues. Companies have ever-growing options to improve their security posture; having a cybersecurity strategy and road map is foundational before vendor and tools decisions.</P><P>"Obviously, the endpoint, cloud, and various appliances reveal important insights about a company's cybersecurity posture," notes Chris Kissel, IDC's Security & Trust research director, Cloud-Native XDR and Tier 2 SOC Analytics. "But the network itself yields incredibly rich telemetry. We say that the truth is in the packets. But even before we deep inspect packets as the final indicator of truth, there is much to learn and implement about network port activity and TCP/IP protocols to find indicators of compromise. Network intelligence is also a pillar of XDR."</P> Market Presentation Mon, 16 May 2022 04:00:00 GMT Christopher Kissel, Monika Soltysik IDC MaturityScape Benchmark: Digital Supply Chain Resiliency in North America, 2022 <P>This IDC study presents the North American results of IDC's 2022 <I>Digital</I> <I>Supply Chain</I> <I>Resiliency </I><I>MaturityScape</I><I> Benchmark Survey</I> and should be viewed as a supplement to <I>IDC </I><I>MaturityScape</I><I>: </I><I>Digita</I><I>l </I><I>Supply Chain</I><I> Resiliency</I><I> 1.0</I> (IDC #<B><A href="/getdoc.jsp?containerId=US48402418">US48402418</A></B>, December 2021). Together, they provide a comprehensive overview of IDC's digital supply chain resiliency maturity model.</P><P>"To meet their business goals, North American companies must be able to quickly adapt to disruption and adopt new business model where opportunity presents," says Simon Ellis, program vice president, IDC's Worldwide Supply Chain programs. "This requires a resilient supply chain that can see what is happening in real time, analyze the necessary inputs, and then act on the resulting insights. Supply chain resiliency is a journey that represents a significant transformation for many companies and leadership teams but is critical to ensure that their business can deliver consistently against revenue and profit goals."</P> IDC MaturityScape Benchmark Mon, 16 May 2022 04:00:00 GMT Simon Ellis IDC Perspective: Enablement and Engagement Technologies Lead Sales Tech Spend Priority <P>This IDC Market Perspective examines the priorities of sales technology investments for enterprises and identifies opportunities for sales enablement and engagement vendors to continue to provide value.</P><P>"The move to digital selling has generated a surge in sales technology spending with sales enablement and sales engagement emerging as top priorities for organizations," says Michelle Morgan, research manager of Sales Technology Applications at IDC. "Sales organizations must be ready to sell to customers anywhere, on any channel, at any time and be capable of capturing each engagement in real time to provide a prescriptive approach to sales enablement and engagement."</P> Market Perspective Mon, 16 May 2022 04:00:00 GMT Michelle Morgan IDC Perspective: Westpac Takes the Lead as Banking-As-A-Service Comes to Asia/Pacific <P>This IDC Perspective looks at the emergence of banking as a service (BaaS) as a strategic imperative for Asia/Pacific banks, enabling banks to offer financial products and services from within the distribution channels of nonbank third parties. Some banks, such as Australia's Westpac Banking Corporation (Westpac), are noted to stand out in the eight key components of BaaS.</P><P>"Seemingly making up for the distraction of the past two years, many banks are poised to go beyond open banking, priming themselves for BaaS. BaaS, however, is not just another distribution strategy for the bank. BaaS can help banks create truly innovative business models, creating new sources of revenue. The point of some BaaS strategies might very well be in the growth of partner-generated revenues," says Michael Araneta, associate VP, IDC Asia/Pacific Financial Insights.</P> IDC Perspective Mon, 16 May 2022 04:00:00 GMT Michael Araneta