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2023 Telecommunications Service Provider Transformation Plans and Strategies Survey Highlights

Daryl Schoolar — Thu, 25 May 2023 04:00:00 GMT

This IDC Survey is an update to a similar survey IDC ran in 2022 asking telecommunications service providers about the drivers, goals, plans, and partner preferences related to their ongoing transformation efforts. Data comes from IDC's 2023 Telco Transformation Survey, conducted during February and March 2023. This year's survey expanded the number of respondents to 73, with the addition of 20 Asia/Pacific service providers.

Cloud Service Providers' Publicly Announced Contracts with Communications Service Providers: Full-Year 2022

Daryl Schoolar — Thu, 25 May 2023 04:00:00 GMT

This IDC Market Perspective provides information on publicly announced cloud service provider contracts with communication service providers for full-year 2022. Announcements are segmented into three categories: deals that are for BSS/OSS and back-office IT support, outsourcing of network functions, and service partnerships. The cloud service providers covered in this document are AWS, Azure, Google Cloud, IBM, and Oracle.

"Cloud service providers have become key partners for communication service providers," says Daryl Schoolar, program vice president, IDC's Worldwide Telecommunications Insights. "Cloud service providers play an important role in helping telecom service providers transform themselves and create new ways of doing business to meet the rapidly changing requirements of their end users."

IDC Market Glance: Higher Education, 2Q23

Matthew Leger — Thu, 25 May 2023 04:00:00 GMT

This IDC Market Glance provides an overview of the vendor landscape servicing the global higher education market and outlines several leading market trends and challenges that are top of mind for industry leaders.

"The global higher education industry remains in a state of flux," said Matthew Leger, research manager for IDC's Worldwide Education Digital Strategies research practice. "As institutions globally set technology investment priorities in 2023 and beyond, they are focused on transforming the faculty and student experience, enabling digital resiliency and operational efficiency, advancing research and discovery, and boosting cybersecurity while focusing deeply on preparing today's learners for the future of work."

IDC MarketScape: Worldwide Communications Platform as a Service 2023 Vendor Assessment

Courtney Munroe, Melissa Fremeijer-Holtz — Wed, 24 May 2023 04:00:00 GMT

This IDC study is IDC's most ambitious study of the CPaaS segment to date, with assessments of two dozen companies across the geographic and strategic spectrum. It represents a new chapter in the evolution of the industry and one that will witness a new wave of creativity as companies take on the dual challenges of meeting shifting enterprise requirements and the demands of investors.

According to Courtney Munroe, research vice president, Worldwide Telecommunications Research at IDC, "While many companies are well along on their digital transformation journey, refining and perfecting customer engagement is still a complex process. CPaaS providers are ideally suited to meet the requirements of companies to simplify, automate business processes and delight customers with efficient and intuitive customer engagement."

Automation and Productivity Tools for the Frontline Workforce

Lily Phan, Akshay Arun Gulhane, Karthik Umachigi — Sat, 20 May 2023 04:00:00 GMT

This IDC Perspective offers a forward-thinking approach for enterprises to recognize the importance of automation for their frontline workforce. Automation technology offers a range of benefits to frontline workers, directly improving their productivity. This perspective also discusses various productivity tools that are available to frontline workers. Although digital transformation can pose both technological and organizational challenges for enterprises, it is crucial to understand the positive impact of automation on frontline productivity. Ultimately, the frontline workers are the face of the company, and a more productive and motivated frontline workforce can lead to better business outcomes.

Dr. Lily Phan, research director of Future of Work at IDC Asia/Pacific, says "automation is not a replacement for the frontline workforce but rather a tool to enhance their capabilities and allow them to focus on higher-value tasks." She adds that "by leveraging automation and productivity tools, organizations can empower their frontline workers to be more efficient and productive, which can ultimately drive better business outcomes."

European Enterprise Voice Platforms and Services Forecast, 2022-2026

Graham Fruin — Fri, 19 May 2023 04:00:00 GMT

The rapid decline of legacy time-division multiplexing (TDM) voice services will shrink that portion of the market over the forecast period as it heads toward its eventual end. This has not hampered market growth as voice is still an important part of the communications stack, with hosted voice solutions driving growth as it is required to enable hybrid working. Key current and future market developments include:

This IDC Market Forecast discusses the European fixed business voice services market for 2021 to 2026. It examines the transition from TDM to IP voice services and from on-premises voice platforms to hosted services. IDC data products, such as the Worldwide Semiannual Telecom Services Tracker and UC&C forecasts, were used to develop market sizes for revenue and licenses/extensions. The report also includes recommendations for providers.

Google Announces Duet AI for Workspace at the AI-Focused Google I/O 2023

Jitesh Gera — Fri, 19 May 2023 04:00:00 GMT

"AI is having a very busy year," admitted Google CEO Sundar Pichai at the start of this year's Google I/O keynote on May 10. At IDC, we agree with that, given the flurry of announcements companies in the unified communications and collaboration (UC&C) space have made in the past few months. Generative AI is proving to be extremely capable at curating creative multiformat content, and UC&C players across the globe are latching on to partnerships or are developing their own capabilities to compete effectively. Google, with its own large language models (LLMs), has also announced plans to introduce various AI-based enhancements across product segments including Workspace, Cloud, Maps, Search, and Photos over the coming months.

Worldwide Communications Service Provider Operations and Monetization Solution Forecast, 2023-2027

John Byrne — Wed, 17 May 2023 04:00:00 GMT

This IDC study shows that communications SPs are continuing to invest in their IT systems and network operations as a necessary component of the cloud-native journey. The recent momentum in 5G standalone commitments and focus on network APIs will serve as continued catalysts for this spending. The combined communications SP software solution market will grow from $29.8 billion in 2023 to $33.8 billion by 2027 as communications SPs look to create the flexibility and agility to support a lengthy list of 5G and digital transformation goals.

"Communications SPs are now closer than ever to being able to monetize 5G use cases, particularly within enterprise environments. To do so, they will need to continuously invest in real-time, partner-friendly provisioning, assurance, and monetization capabilities," said John Byrne, research vice president, Communications Service Provider Operations and Monetization Solutions at IDC. "Network operational insights, combined with a rich set of customer data, are the keys to communications SPs' success but can only be leveraged with a robust set of supporting software assets, a programmatic approach to AIOps, and an openness to partner ecosystems."

Generative AI Could Boost Innovation and Pave the Way for Disruptive Business Models and Applications

Avinash Naga — Mon, 15 May 2023 04:00:00 GMT

This IDC Survey Spotlight reveals that generative AI (GAI) can change the way businesses access, consume, and analyze information, which will impact the speed and quality of decision making.

Generative AI can improve marketing use cases, enabling brands to accelerate the delivery of personalized content to their target audience.

Generative AI will be a game changer for businesses across all verticals and has the potential to change the way they operate. New uses cases and scenarios will emerge with the advancements in training and processing of AI models.

Worldwide Unified Communications and Collaboration Forecast, 2023–2027

Rich Costello, Denise Lund, Leslie Rosenberg — Mon, 15 May 2023 04:00:00 GMT

This IDC study aggregates segments of key technology market forecasts that make up the worldwide unified communications and collaboration ecosystem. The segments that have been aggregated for this study represent IDC's customer spend estimates on UC&C technologies instead of a total available market estimate for all technologies that are UC&C capable.

"Many organizations have accelerated their shift to digital technologies by adopting integrated UC&C solutions that incorporate connectivity services that keep data in motion and yield benefits to the employee and customer experience, deliver cost-effectiveness and agility of business activities, and enable flexible work," said Rich Costello, senior research analyst, Unified Communications and Collaboration at IDC. "The most successful UC&C solutions will be those that are future proofed in that they support interoperability with the major UC collaboration environments and can incorporate future AI innovations and integrations with a growing set of adjacent solutions critical to employee and customer engagement, such as CCaaS and CPaaS."