rsstelecom IDC RSS alerts Is There Interest in Contact Center Features That Come Standard with Cloud-Based UC Seats? <P>This IDC Survey Spotlight shows what UC features enterprises use or plan to use. This document contains data from IDC's 2021 <I>U.S. Enterprise Communications Survey.</I> This IDC Survey Spotlight reveals the importance of informal contact center features built into cloud-based UC solutions. </P> IDC Survey Spotlight Thu, 07 Oct 2021 04:00:00 GMT Denise Lund 5G Operational Readiness — Netcracker Digital BSS/OSS for Digital Services Management in the 5G Era <P>This IDC Market Note provides our perspective on Netcracker's 5G operations strategy. Netcracker offers two solution delivery options, the Netcracker Digital BSS/OSS product suite to satisfy all operations and monetization requirements via a full-stack cloud-native architecture and the Netcracker Cloud BSS SaaS solution for organizations that want a faster approach to the market.</P><P>"With the continued push to satisfy new business models and customer expectations, supporting 5G services takes an integrated operations and monetization strategy. A few organizations offer these capabilities as a full cloud-native stack. Dynamic and real time are two aspects of 5G that existing systems and processes cannot effectively address, which is why full cloud-native operations and monetization solutions, such as those provided by Netcracker, make good business sense," says Karl Whitelock, research vice president, Communications Service Provider Operations and Monetization at IDC.</P> Market Note Tue, 05 Oct 2021 04:00:00 GMT Karl Whitelock IDC's Worldwide Digital Transformation Use Case Taxonomy, 2021: Telecommunications <P>This IDC study examines the digital transformation priorities for the telecommunications industry and analyzes the key elements necessary to evolve network, IT, and customer-facing technologies and processes. IDC publishes research on digital transformation and its influence on technology spending. This research includes both quantitative research in the form of market forecasts and qualitative research that assists technology buyers in making better decisions as well as technology vendors in better serving their customers.</P><P>"Communications service providers face increasing pressure to develop and deliver dynamic high-value connectivity and value-added communications services to their customers," commented Paul Hughes, research director, Future of Connectedness, IDC. "New market entrants, changing demands from an increasingly digitally driven customer base, rapid service evolution, and shorter service life cycles are all become driving forces to transform network, IT/operations, and customer-facing processes to become more agile, automated, and proactive."</P> Taxonomy Tue, 05 Oct 2021 04:00:00 GMT Paul Hughes, Ghassan Abdo, Ahmad Latif Ali, Ajeet Das, Carrie MacGillivray, Courtney Munroe, Daryl Schoolar, Hugh Ujhazy, Karl Whitelock IDC's View on Future Connected Enterprise in Asia/Pacific (Excluding Japan) <P>This IDC Presentation was presented in the India Mobile Congress 2021 event organized by the Cellular Operators Association of India. It discusses broad-brush digital transformation (DX) challenges and needs for Asia/Pacific enterprises from a connectivity lens. The presentation talks about high-level project implementations in Asia/Pacific (excluding Japan) (APEJ) to drive future of connectedness strategies and outcomes — clearly positioning connectedness as a glue between future of operations (manufacturing and supply chain companies) and future of work (professional services firms). The presentation also draws a country view (India as an example) to help shape the contours of a future enterprise within connected ecosystems. Last, it provides high-level guidance on the road map for a future connected enterprise.</P> Market Presentation Wed, 29 Sep 2021 04:00:00 GMT Yash Jethani Next-Generation BSS: Supporting 5G Services Monetization and Driving World-Class Customer Experience <P>This IDC Market Perspective assesses key strategic principles that CSPs must consider when transforming their business support systems. It discusses how they can better serve their customers by delivering new and innovative products to market, developing ecosystem partnerships for higher-value bundling, optimizing customer touchpoints and the end-to-end experience with personalization and customization, and implementing cloud-based solutions, which can enable CSPs to create significant economic value. </P><P>"With 5G network deployments, the emergence of network slicing, and increased demand for edge compute and IoT, CSPs must consider a next-generation BSS that can help provide a foundation for evolving into a more powerful, smarter, and more agile technology services company in the era of 5G," said Ahmad Latif Ali, associate vice president at IDC.</P> Market Perspective Wed, 29 Sep 2021 04:00:00 GMT Ahmad Latif Ali, Paul Hughes European Enterprise Communications Services Forecast, 2021-2025: The Next Normal <P>This IDC Market Forecast presents the outlook for the enterprise communications services market in Europe, spanning fixed data and voice, managed SD-WAN, managed UC&C, and CPaaS. It analyzes key dynamics and provides five-year forecasts of revenue by service type and key geography (France, Germany, the U.K., rest of Western Europe, and Central & Eastern Europe).</P><P>"The pandemic has raised the importance of connectivity, communications, and collaboration for many enterprises," said Jan Hein Bakkers, senior research director, at IDC Europe. "In the next normal, changing ways of working and accelerated digital transformation will accelerate the need for transformation of enterprise communications architectures."</P> Market Forecast Tue, 28 Sep 2021 04:00:00 GMT Jan Hein Bakkers Market Analysis Perspective: Worldwide Communications Platform as a Service, 2021 <P>The worldwide communications platform-as-a-service (CPaaS) market will grow from $5.9 billion in 2020 to $21.7 billionin 2025. The CPaaS market continues to grow with strong momentum after emerging from 2020, benefiting from a surge in digital transformation (DX) and digital customer engagement. </P><P>Growth this year will be down slightly from 2020, as the world continues to struggle with the receding impact of the COVID-19 pandemic and slowly pivots to innovative digital modes. However, the CPaaS market has been revitalized, as companies aggressively invest in leveraging mergers and acquisitions (M&A) to expand their portfolios and geographic presence. </P><P>Communications application programing interfaces (APIs) are increasingly necessary for business applications to enhance customer engagement, notifications, service management, marketing automation, and business intelligence applications. CPaaS facilitates rapid development of real-time communications solutions that are easy to create and are scalable. These platforms simplify the process of embedding programmable voice and messaging applications that enable personalized and cost-effective agile enterprise cloud applications. The result is that businesses have a better opportunity to reach stakeholders through multiple channels, leveraging both web and mobile formats.</P> Market Analysis Perspective Tue, 28 Sep 2021 04:00:00 GMT Courtney Munroe, Venkatesh Mahale IDC Market Glance: Satellite Ecosystems in Asia/Pacific, 3Q21 <P>This IDC Market Glance provides an overview of the dynamic and hotly debated satellite market ecosystem, with a focus on Asia/Pacific. Because 5G, Internet of Things (IoT), and other types of communications technologies compete, complement, and even coexist with next-generation satellite technologies, vendors' go-to-market (GTM) strategies in the space will need to pivot accordingly. The innovation that helps bend the cost curve for launching, maintaining, and manufacturing satellite components will also help bring broadband to the remotest parts of the region and unleash a new wave of services in the market.</P> Market Presentation Mon, 27 Sep 2021 04:00:00 GMT Yash Jethani, Bill Rojas, Hugh Ujhazy, Ben Sheen, Phil Solis, Simon Baker Market Analysis Perspective: Worldwide Collaborative Applications, 2021 <P>This IDC Market Analysis Perspective looks at the collaborative markets and offers a perspective on the drivers and the future of each of the submarkets and adds commentary around the reasons for continued growth. The collaborative markets of team collaboration, conferencing, enterprise communities, and email applications have had significant growth because of the increased need to work from anywhere. As new workplace norms evolve, this market is poised for considerable growth — and rapidly changing needs. </P> Market Analysis Perspective Sat, 25 Sep 2021 04:00:00 GMT Wayne Kurtzman IDC MarketScape: Worldwide Collaboration and Community Applications 2021 Vendor Assessment <P>This IDC study represents a vendor assessment of the collaborative and community applications market through the IDC MarketScape model. Team collaborative applications and enterprise community applications became critical to connect workers, vendors, partners, and customers. Each vendor has differentiated itself with both core abilities and integration abilities that they believe will be most in demand in the future. While some companies saw customer service challenges in their growth, all are seeking better ways to improve adoption to make collaboration and communities a core part of the enterprise IT stack going forward. If user adoption of these platforms is any gauge for the future, collaborative and community platforms will be very successful. Enterprises must embrace them as a new way to communicate, form community, improve customer and worker experience and, most importantly, redesign legacy processes.</P><P>"The future of business is the connection and communities with the workforce, partners, and customers," according to Wayne Kurtzman, research director for Social, Communities, and Collaboration Applications at IDC. "Deep integrations with the rest of the technology stack improve insights, minimize context switching, and drive significantly more productivity with better worker experience. Companies that fail to provide well-designed collaboration and community platforms will force their workforce, partners, and customers to create their own solutions."</P> IDC MarketScape Fri, 24 Sep 2021 04:00:00 GMT Wayne Kurtzman