rsstelecom IDC RSS alerts IDC MarketScape Provides an Assessment of Worldwide Unified Communications and Collaboration Vendors for 2019 A new IDC MarketScape vendor assessment profiles nine vendors in the worldwide unified communications and collaboration (UC&C) market. Research Press Release Fri, 12 Jul 2019 04:00:00 GMT IDC MarketScape: Worldwide Unified Communications and Collaboration 2019 Vendor Assessment <P>This IDC study provides an assessment of the capabilities and business strategies of nine vendors in the worldwide UC&C market for 2019.</P><P>"Organizations have a variety of deployment options to choose from today, but also the challenge of figuring out which offering is most appropriate for them," according to Rich Costello, senior research analyst, IDC's Unified Communications/Enterprise Communications Infrastructure. "UC&C deployment options such as on-premises, managed, hosted, cloud, and hybrid are changing traditional business models. This IDC MarketScape can be helpful as a supplier assessment tool for organizations that are considering a move to a new UC&C solution."</P> IDC MarketScape Thu, 11 Jul 2019 04:00:00 GMT Rich Costello 国内CRMアプリケーション市場予測、2019年~2023年 <P>本調査レポートは、国内CRMアプリケーション市場の2018年の実績(売上額ベース)と2019年~2023年の市場予測を提供している。IDCでは、国内CRMアプリケーション市場を「広告アプリケーション」「コンタクトセンターアプリケーション」「カスタマーサービスアプリケーション」「デジタルコマースアプリケーション」「マーケティングキャンペーン管理アプリケーション」「セールス生産性/管理アプリケーション」の6つの機能市場に分類し、市場を分析し予測を行っている。2018年の同市場は、マーケティングキャンペーン管理アプリケーション、コンタクトセンターアプリケーションが好調に推移した。「国内CRMアプリケーション市場が今後も成長を継続するために、ITサプライヤーは、CX向上を目的とした統合型CRMシステムの提供、B2B向けHyper-Personalizationへの対応、およびCRMにおけるAIのユースケース化準備を行うことが重要である」と、IDC Japanのグループディレクターである眞鍋 敬は分析している。</P> Market Forecast Thu, 04 Jul 2019 04:00:00 GMT Takashi Manabe European Enterprise Communications Survey, 2019: Attitudes Toward Video <P>This IDC Presentation summarizes key trends around video technology solutions based on IDC's 2019 <I>European Enterp</I><I>rise Communications Survey</I>. In particular, it focuses on the current and planned use of video equipment (endpoints/systems) and services by European businesses within the next three years. The presentation analyzes market trends and indicates potential growth areas within respective countries, industries, and business size segments. </P><P>IDC's <I>European Enterprise Communications Survey</I> is an annual survey and a "must have" for any network and services vendor. It provides real-time insight into the priorities and strategic intentions of network executives, offering guidance for vendors' strategy planning and market positioning. The survey covers a range of topics including WAN, hybrid networks, network infrastructure, software-defined networks (SDNs), cloud, unified communication, video, contact centers, data and voice services, network life-cycle services, provider selection criteria and preferences, and overall trends in the telecommunications sector.</P><P>Results are provided by nine Western European countries (Belgium, France, Germany, Italy, the Netherlands, Spain, Sweden, Switzerland, and the U.K.), six verticals (finance, manufacturing, the public sector, retail/ wholesale, business services, and transport), and six business size segments (50–99 employees; 100–249 employees; 250–499 employees; 500–999; 1,000–4,999 employees; and 5,000 or more employees).</P> IDC Survey Wed, 03 Jul 2019 04:00:00 GMT Melissa Fremeijer Japan Unified Communications and Collaboration Forecast, 2019−2023 <P>This IDC study provides the 2018 results and forecasts for the unified communications and collaboration (UC&C) market from 2019 to 2023. IDC divides the Japan UC&C market into four major categories based on solution types — the IP telephony market, the collaborative applications market, the IP conferencing system market, and the IP contact center system market — and analyzes the market size and provides a forecast for each segment. The Japan UC&C market posted a strong growth in 2018 because of the acquisition of large contract orders for voice communication platforms and IP contact center systems. "In order for the Japan UC&C market to continue to grow in the future, IT suppliers should work together with partners on UC&C-based business communications centering on platform integration to provide UCC functions, data collaboration between applications, and workstyle transformation," explains Takashi Manabe, group director, IDC Japan. </P> Market Forecast Tue, 02 Jul 2019 04:00:00 GMT Takashi Manabe European Unified Communications and Collaboration Equipment and Software Market Shares, 2018: Vendors Shaping 2018 <P>This IDC Market Share provides the 2018 market shares of vendors in the European UC&C equipment and software market. The document covers the market shares of Alcatel-Lucent Enterprise, Avaya, Cisco, Huawei, Lifesize, Microsoft, Mitel, NEC, Poly, Unify, Vidyo, and others. It includes information about revenues, IP PBX lines and IP phone shipments, UC applications licenses sold for on-premise deployments, UC application subscriptions sold as a service, and videoconferencing and telepresence endpoint shipments. The document reviews the main structural changes underway in the market and assesses how key players have benefited, or failed to benefit, from these changes. It also offers short- and medium-term guidance for vendors.</P><P>"2018 marked a turnaround for the Europe UC&C market that has been facing a steady decline in the past two years on account of commodification and price erosion, reflecting that targeted innovations and prudent go-to-market strategies can resuscitate an otherwise very saturated market," said Oru Mohiuddin, research manager, European Enterprise Communications and Collaboration.</P> Market Share Fri, 28 Jun 2019 04:00:00 GMT Oru Mohiuddin, Melissa Fremeijer Worldwide Artificial Intelligence in Telecommunications Forecast, 2019–2023 <P>This IDC study provides forecast for worldwide artificial intelligence in telecommunications for 2019–2023.</P><P>"Artificial intelligence and machine learning built on the many years managing and analyzing data at scale are other important tools for telecommunication service providers," according to Courtney Munroe, GVP, Telecommunications Research at IDC. "Over the next several years, AI/ML will play a pivotal role in helping telecommunication SPs to become increasingly proactive in managing network capabilities and agile in managing end-user requirements."</P> Market Forecast Fri, 28 Jun 2019 04:00:00 GMT Courtney Munroe, Curtis Price IDC TechScape: Worldwide Unified Communications and Collaboration Technologies, 2019 <P>This IDC study provides a systematic assessment of technologies related to unified communications and collaboration (UC&C) in 2019. The IDC TechScape is an evaluation based on a comprehensive framework and a set of parameters that assess the factors that are expected to be most conducive to success in the UC&C market, short term and long term.</P><P>"This IDC research is a revision of the IDC TechScape for UC&C technologies we did in 2018," says Rich Costello, senior analyst, Unified Communications and Collaboration. "This 2019 version adds technologies such as CPaaS, conversational AI, headsets, team messaging, and interactive whiteboards (IWBs), as well as updates the market adoption momentum of all the technologies. Its primary objective is helping IT buyers make decisions about investing UC&C-related technologies."</P> IDC TechScape Wed, 26 Jun 2019 04:00:00 GMT Rich Costello Machine Learning and Multidomain Network Management Among Highlights of Cisco Live 2019 Announcements <P>In early June, Cisco welcomed almost 30,000 customers and partners to San Diego for its annual Cisco Live U.S. conference, where the company announced a series of enhancements to its network management products. These included a vision for more cohesively managing networks across disparate domains, including the datacenter, campus/access, branch office/WAN, and multicloud that will be aided by new machine learning technology. In Collaboration, the company announced the expansion of Webex Calling to global regions, the idea of "cognitive collaboration" for smarter and more personalized team meeting experiences, and the rebranding of Cisco's cloud-based Customer Journey Platform (CJP) for contact centers into the Webex portfolio. </P> IDC Link Tue, 25 Jun 2019 04:00:00 GMT Brandon Butler, Brad Casemore, Rich Costello, Rohit Mehra Nine Cultural Collaboration Accelerators <P>This IDC Perspective reviews the role that collaboration applications and company culture play in accelerating productivity, customer experience, and employee experience. Collaboration is the interpersonal activities that creates value when we work together. Consumerization of mobile technology and access to applications have also made collaboration applications commonplace. Employees want the same ease of communications and working together in their workplace that they have outside with family and community groups. Businesses have an opportunity to leverage the collaborative mindset, but for them to be successful, it takes cultural accelerators as well as the right technology.</P><P>"Collaboration is not just technical," according to Wayne Kurtzman, IDC research director for Social and Collaboration. "It's the cultural willingness to share content and win as team using the right technologies with an assumption that everyone can add value."</P> IDC Perspective Thu, 20 Jun 2019 04:00:00 GMT Wayne Kurtzman