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Enreach's Unique Approach to AI Democratization Through its DialoX Platform

Oru Mohiuddin — Thu, 24 Oct 2024 04:00:00 GMT

This IDC Market Note looks at the Enreach's recent conversational AI launch called DialoX. DialoX is an AI-driven, multimodal conversational solution aimed at SMBs, simplifying AI adoption through an easily configurable, no-code platform. DialoX supports various communication channels, integrates with calendars, and offers flexible pricing. It enables partners to customize and scale solutions, making AI accessible and affordable for SMBs. This innovation addresses SMBs' resource constraints and enhances operational efficiency, presenting a lucrative opportunity for partners and a significant market potential for Enreach.

Should Enterprises Expect to Use SIP Trunking Once They Have Migrated Their UC from On Premises to Cloud Voice?

Denise Lund — Thu, 17 Oct 2024 04:00:00 GMT

This IDC Tech Buyer Survey Spotlight shows enterprise IT buyers that SIP trunking use cases will shift yet remain an important part of their UC&C and contact center communications landscape. This document contains data from IDC's Cloud Communications and Datacenter Services Survey conducted in August 2024.

IDC：视频云服务智能化升级正当时——2024上半年中国视频云市场止跌回升

Thu, 10 Oct 2024 04:00:00 GMT

北京，2024年10月11日——国际数据公司（IDC）最新发布的《中国视频云市场跟踪，2024上半年》报告显示，2024上半年中国视频云市场规模达到近48.1亿美元，同比增长3.9%。2024年主要音视频平台终端用户DAU及平均播放时长止跌企稳、直播带货以及部分场景需求持续增长、出海服务范围不断拓展，均为视频云市场回暖奠定基础。

The Responsive Institution Framework 2.0

Matthew Leger — Tue, 08 Oct 2024 04:00:00 GMT

This IDC Perspective identifies some of the leading challenges in creating supportive environments.

Enhancing student success efforts and addressing the mental health and well-being crisis in education are at the top of educators' minds around the world. IDC has seen a significant increase in interest from education leaders in identifying solutions that can enable faculty and staff to provide more timely, personalized, and holistic services to students. Overall, their institutions are seeking to take a proactive, rather than reactive, posture in providing services to get ahead of student challenges before they become crises.

In response to this demand, IDC set out to conduct in-depth research to get a clear understanding of the challenges that prevent institutions from being more responsive and to identify critical technical capabilities needed to build this capacity. The goal of this document is to offer a clear definition of what a "responsive institution" looks like, identify best practice examples, and provide education leaders with practical guidance on how to build a responsive institution. This document is an update to the responsive institution framework published in early 2023. This update was based on institutional and educator feedback collected between January 2023 and September 2024. The framework's components were informed by interviews with K-12 and higher education leaders as well as education technology vendors.

"Education leaders around the world are balancing the need to advance student success efforts while addressing the student well-being crisis," said Matthew Leger, senior research manager for IDC's Worldwide Education and EdTech Digital Strategies research program. "IDC's framework for a responsive institution is designed to help guide education leaders through the technological and institutional transformation required to provide student-centric, wraparound support to students in their time of need."

European Enterprise Videoconferencing: Post-COVID-19 Trends

Oru Mohiuddin, Graham Fruin — Mon, 07 Oct 2024 04:00:00 GMT

This IDC Market Presentation highlights the latest market trends for enterprise videoconferencing in Europe. It showcases survey data on businesses' buying patterns within the unified communications and collaboration (UC&C) market.

Cloud-based collaboration has become critical in the post-pandemic environment, and enterprises are now increasing focus on combining hardware and software to improve meeting experiences. Providers are using AI to enhance the meeting experience further, strongly emphasizing meeting equity between physical and virtual attendees.

European Enterprise Communications and Collaboration Survey, 2024: Voice and Unified Communications Services

Melissa Holtz-Fremeijer, Graham Fruin — Mon, 30 Sep 2024 04:00:00 GMT

This IDC Survey presentation summarizes key trends around voice and unified communications (UC) services. The data derives from IDC's European Enterprise Communications and Collaboration Survey, 2024 and covers European businesses' current and planned use of voice and UC services over the next two years. The presentation analyzes market trends and indicates potential growth areas by country, industry, and business size segment.

IDC's annual European Enterprise Communications and Collaboration Survey is a must-have for network and services vendors. It provides insights into the priorities and strategic intentions of network executives, offering guidance for vendors' strategy planning and market positioning. The survey covers a range of topics, including WAN, hybrid networks, network infrastructure, software-defined networking (SDN), cloud, unified communications, video, contact centers, data and voice services, network life-cycle services, provider selection criteria and preferences, and trends in the telecommunications sector.

Results are provided for 16 European countries (Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Romania, Spain, Sweden, Switzerland, and the U.K.), 11 verticals (finance, manufacturing, resources and construction, media and entertainment, professional services, transportation and logistics, energy, retail and wholesale and hospitality, government, education, and healthcare and life sciences), and eight business-size segments (50–99 employees, 100–249 employees, 250–499 employees, 500–999 employees, 1,000–2,499 employees, 2,500 to 4,999 employees, 5,000 to 9,999 employees, and 10,000+ employees).

IDC TechBrief: Use of Video in Voice of the Customer Programs

Lou Reinemann — Mon, 30 Sep 2024 04:00:00 GMT

This IDC TechBrief highlights the use of short videos as a way to capture customer feedback around products and services. Short videos have become a common medium for communicating between consumers (thank you TikTok and YouTube) and are becoming more popular as part of voice of the customer surveys. This document discusses the technology's adoption, benefits, and risks, along with organizational readiness factors and critical success factors for leveraging videos.

"Video can capture a much richer and context-relevant response than a text-based survey ever could," says Lou Reinemann, research director, Worldwide Voice of the Customer and Customer Success Applications, IDC. "But in addition to being able to ingest this new medium and embrace it in VOC programs, brands need to clearly convey to their customers how this new data will be used, stored, and protected to maintain loyalty and trust between them and their customers."

New Zealand Telecom Competitive Landscape, 2024: Key Competitive Forces Shaping the New Zealand Telecom Sector

Wiji Gedera, Nikhil Batra, Will Wong — Mon, 30 Sep 2024 04:00:00 GMT

This IDC Market Presentation discusses the state of competition in New Zealand (NZ) for telecom services. It discusses the NZ fixed and mobile services market as it stands today in terms of connections and revenue, key market events in the last six to nine months, competition in the fixed and mobile services space, and key mobile offerings from leading mobile operators. The presentation also features a strengths, weaknesses, opportunities, and threats analysis of six major telecom services providers in NZ.

Orange Business Insights 2024 Analyst Event

Mon, 30 Sep 2024 04:00:00 GMT

This IDC Market Perspective summarizes highlights from Orange Business' Insights 2024 event that took place on July 11, 2024. It provides IDC's views on Orange Business' reorganization and its efforts in connectivity, cloud, UC&C, smart industries, and generative AI (GenAI).

"Orange Business did what it promised last year when it engaged in a multifaceted and fast transformation. It simplified its product portfolio and operating model and witnessed the first improvements in EBITDA," said Bruno Teyton, associate vice president, IDC Europe Networking and Life-Cycle Services. "An acceleration in digital with a new IT stack is expected in 2025. Speed both in technology and in culture will be critical in a highly competitive IT and networking world disrupted by GenAI."

Market Analysis Perspective: Worldwide Unified Communications as a Service Provider, 2024

Denise Lund — Sat, 28 Sep 2024 04:00:00 GMT

This IDC Market Analysis Perspective (MAP) features the worldwide unified communications as a service (UCaaS) provider market and key highlights for telecom service providers and cable companies.

The current market size, future growth, buyer demand drivers, and advice for technology suppliers are included in the presentation.