rsstelecom IDC RSS alerts European Enterprise Communications Survey, 2021: Attitudes Toward Communications Platform as a Service <P>This IDC Presentation summarizes key trends around communications-platform-as-a-service (CPaaS) solutions based on IDC's <I>European Enterp</I><I>rise Communications Survey</I>, 2021<I>. </I>In particular, it focuses on the current and planned use of CPaaS by European businesses in the next three years. The presentation analyzes market trends and indicates potential growth areas by country, industry, and business size segment.</P><P>IDC's <I>European Enterprise Communications Survey</I> is an annual survey and a must-have for network and services vendors. It provides insight into the priorities and strategic intentions of network executives, offering guidance for vendors' strategy planning and market positioning. The survey covers a range of topics including WAN, hybrid networks, network infrastructure, software-defined networking (SDN), cloud, unified communications, video, contact centers, data and voice services, network life-cycle services, provider selection criteria and preferences, and trends in the telecommunications sector.</P><P>Results are provided for 12 Western European countries (Belgium, Czech Republic, France, Germany, Italy, the Netherlands, Poland, Russia, Spain, Sweden, Switzerland, and the U.K.), 6 verticals (finance, manufacturing, the public sector, retail/ wholesale, business services, and transport), and 6 business size segments (50–99 employees; 100–249 employees; 250–499 employees; 500–999 employees; 1,000–4,999 employees; and 5,000 or more employees).</P> IDC Survey Mon, 19 Jul 2021 04:00:00 GMT Melissa Fremeijer-Holtz Zoom to Acquire Five9; Expands to Contact Center <P>Zoom Video Communications, Inc. (NASDAQ: ZM) announced it has entered into a definitive agreement to acquire Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, in an all-stock transaction valued at approximately $14.7 billion. This opens significant possibilities for both companies.</P> IDC Link Mon, 19 Jul 2021 04:00:00 GMT Wayne Kurtzman, Mary Wardley, Rich Costello, Oru Mohiuddin, Denise Lund Enabling the Hybrid Future of Work with Unified Communications and Collaboration <P>This IDC Market Presentation reviews research findings on which technologies will be top priority investments in the next two years targeting future of work broadly and unified communication and collaboration specifically. As organizations and countries grapple with how and when to reopen in-person work, there can be no doubt that hybrid work models will endure in a variety of permutations. The key to successful implementation of hybrid work is twofold: technology investments and cross-functional leadership. Amy Loomis and Denise Lund share insights into how organizations can build digital parity for a workforce that is hybrid by design drawing on new and recent survey research.</P> Market Presentation Fri, 16 Jul 2021 04:00:00 GMT Amy Loomis, Ph.D., Denise Lund 首发!《IDC创新者:中国云视频会议市场》报告正式发布 北京,2021年7月9日—— 疫情带来的非接触式生活和工作模式的流行,大大加速了数字化进程。视频会议成为后疫情时代的必备生产工具,如何满足客户对未来工作“灵活、弹性、高质量、自服务”的诉求,是用户选择视频会议合作伙伴的重要前提。 Research Press Release Thu, 08 Jul 2021 04:00:00 GMT IDC 创新者:中国云视频会议,2021 <P>IDC 创新者是指年营业额低于$100M、有创新性技术或突破性商业模式的新兴厂商。本报告是IDC 针对广州科天视畅信息科技有限公司(科天章鱼云)、深圳齐心好视通云计算有限公司(齐心好视通)、北京中创视讯科技有限公司(会捷通)的研究概述(排名不分先后)。</P><P>IDC 中国负责视频会议市场研究的助理研究总监崔凯表示:"疫情带来的非接触式生活和工作模式的流行,大大加速了社会数字化的进程,视频会议成为后疫情时代的必备生产工具,如何满足客户对未来工作的'灵活、弹性、高质量、自服务'的诉求,是用户选择视频会议合作伙伴的重要前提。传统的视频会议更多是为了满足企业的基础通信要求,但在数字化转型时代,企业对于视频会议的需求已经不再是企业的辅助工具,而期望成为企业用户体验提升、产品服务创新、商业模式转型的变革催化剂。云视频会议作为企业快速连接信息和实时决策的协作应用,是企业实现数字化转型的重要支撑技术之一。面对数字化转型带来的挑战与机遇,如何最大化释放云视频会议的价值,让视频会议应用不再局限于单一会议的场景,可以高效地将音视频能力与业务进行紧密融合,帮助客户创造新的商业模式和业务收入,这也是本研究的重要内容。针对上述用户需求变化,IDC梳理了云会议服务商,作为最终用户在选择合作伙伴时的参考建议,技术的先进性,灵活的与业务系统集成,以及优质的服务是本研究的重要参考标准。"</P> IDC Innovators Wed, 07 Jul 2021 04:00:00 GMT Kai Cui European Enterprise Communications Survey, 2021: Key Technology and Services Investment Trends <P>This IDC Survey analyzes key technology and services investments trends in Europe and identifies business opportunities for technology solution providers in the next 12 months. The survey is based on IDC's annual <I>European </I><I>Enterprise </I><I>Communications Survey, 2021</I>.</P><P>IDC's <I>European Enterprise Communications Survey</I> is an annual survey and a must-have for technology providers. It identifies organizations' priorities around enterprise communications services including telecommunications, collaboration, cloud, network, and life-cycle services. In addition, it provides an overview of company's network investment strategies, challenges, and service provider preferences. </P><P>Results are available for 12 European countries (Belgium, France, Germany, Italy, the Netherlands, Spain, Sweden, Switzerland, the U.K., Czech Republic, Poland, and Russia), six verticals (finance, manufacturing, the public sector, retail/ wholesale, business services, and transport), and six business size segments (50–99 employees; 100-249 employees; 250–499 employees; 500-999 employees; 1,000-4,999; and 5,000 or more employees) on request.</P><P>"The pandemic crisis has impacted organizations' ICT spending plans. More than 60% of European businesses did not change or even decrease their spending plans compared with last year. However, businesses have a strong investment focus on cloud services, WAN/network security, and IoT, reflecting the demand for cost optimization, business continuity, and agility to compete in an increasingly hybrid and omni-connected world," said Sylvia Wünsche, senior research analyst, European Enterprise Networks and Life-Cycle Services.</P> IDC Survey Mon, 05 Jul 2021 04:00:00 GMT Sylvia Wünsche 国内CX/CRMアプリケーション市場予測、2021年~2025年 <P>本調査レポートは、国内CX関連ソフトウェア/CRMアプリケーション市場の2020年の実績(売上額ベース)と2021年~2025年の市場予測を提供している。</P><P>「国内CX関連ソフトウェア/CRMアプリケーション市場が今後も成長を継続するために、ITサプライヤーは、パーソナライゼーションおよび社会的課題対応のためのデータ統合基盤の整備、CX向上の施策を支えるデジタルレイバーの活用、顧客の共感を獲得するコンテンツ提供に向けたサポートが重要である」と、IDC Japan ソフトウェア&セキュリティのマーケットアナリストである太田 早紀は分析している。</P> Market Forecast Mon, 05 Jul 2021 04:00:00 GMT Saki Ohta, Takashi Manabe Cloud-Based Unified Communications Among Top Investment Priorities for Organizations <P>This IDC Survey Spotlight analyzes results from IDC's <I>Future Enterprise </I><I>Resiliency</I> <I>and </I><I>Spending</I><I> Survey</I><I>,</I> <I>Wave</I><I> 4</I><I>, </I>conducted during the April to May 2021 time frame. IDC surveyed 832 respondent organizations targeting enterprise IT/network decision makers with IT roles (e.g., CIO/CTO/CSO) and line-of-business roles (including president, CEO, CFO, human resources, marketing, and sales).</P><P>The survey featured 832 total respondents with the following profiles:</P><UL><LI>205 respondents from the United States</LI><LI>370 respondents from APAC</LI><LI>257 respondents from EMEA</LI><LI>63% with IT roles</LI><LI>37% with LOB roles</LI><LI>16.8% with C-level roles</LI></UL><P>In addition:</P><UL><LI>25% of respondents indicated the United States as the country in which their organization was located.</LI><LI>75% of respondents indicated 19 countries across EMEA and APAC as the country in which their organization was located. </LI><LI>Medium-sized (41%) and large enterprise (59%) respondent organizations were represented; no respondent organizations had fewer than 500 users.</LI><LI>Numerous verticals industries were represented (17), with no vertical industries with >13% participation.</LI></UL> IDC Survey Spotlight Wed, 30 Jun 2021 04:00:00 GMT Rich Costello IDC's Worldwide Enterprise Network Infrastructure Taxonomy, 2021 <P>This IDC study presents our taxonomy for the enterprise network infrastructure market as covered in the quarterly Worldwide Network Infrastructure Tracker and the Worldwide UC&C Tracker. It provides the definitions of Ethernet switch, router, WLAN, and VoIP infrastructure. It also provides datacenter networking-specific definitions for Fibre Channel, InfiniBand, and application delivery. It is the foundation for IDC's forecast and market share documents. The taxonomy is used by IDC analysts around the world to generate IDC market sizing, forecasts, and company models.</P><P>"IDC's worldwide network infrastructure taxonomy presents IDC's integrated view of the worldwide enterprise networking market — from the datacenter to the edge," said Brandon Butler, senior research analyst, Enterprise Networks at IDC. "This taxonomy pulls together the many elements of enterprise networks to provide a comprehensive understanding of our network infrastructure research."</P> Taxonomy Tue, 29 Jun 2021 04:00:00 GMT Brandon Butler, Brad Casemore, Rich Costello, Petr Jirovsky, Mark Leary, Rohit Mehra Preparing Your Enterprise Network for a Hybrid Workforce, Including Employees Returning to Work <P>This IDC Perspective helps technology buyers consider their enterprise network strategies and priorities for the remainder of 2021 and beyond.</P><P>"The COVID-19 pandemic has ushered in significant changes to the ways organizations must architect and manage their networks. Putting plans in place to support remote workers should be a priority. At the same time, preparing your enterprise campus for a 'repopulation' of workers and guests is equally vital," said Brandon Butler, senior research analyst, Network Infrastructure at IDC. "The overarching goal for organizations should be to ensure that technology is an enabler, rather than a detractor, to your organization's connectivity goals. Ensuring secure and reliable connectivity to any employee or guest, no matter where they are, should be the top overall goal."</P> IDC Perspective Mon, 28 Jun 2021 04:00:00 GMT Rohit Mehra, Brandon Butler, Rich Costello