rsstelecom https://www.idc.com/rss/2813.do IDC RSS alerts IDC Future of Workstyle Vision Japan 2021:ハイブリッド化する働き方とオフィス/ワークスペースの未来 https://www.idc.com/getdoc.jsp?containerId=JPJ47590021&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>本Web Conference Proceeding: Tech BuyerはIDC Japanのイメージング,プリンティング&ドキュメントソリューションのグループマネージャーである石田 英次による講演の内容をプレゼンテーションスライドと音声ファイルによって提供するものである。</P><P>今後働き方が大きく変化することが予測される中、「ネクストノーマル(The Next Normal:次なる常態)」におけるオフィス/ワークスペースはどのようなものとなるであろうか。在宅勤務を含むリモートワークが定着すること、社内処理や契約処理のデジタル化が進むことは議論の余地がないであろう。その一方で、オフィスでの対面コミュニケーションやプリントを使った処理の重要性が見直される動きも見られる。IDCでは、状況に応じて働く場所や処理メディアを動的に組み合わせる「働き方のハイブリッド化」が急速に進むと考えている。本講演では、国内の調査結果や海外の動向の紹介を通じて、オフィスを含むワークスペースの未来について議論する。</P> Web Conference Proceeding: Tech Buyer Thu, 13 May 2021 04:00:00 GMT Eiji Ishida The State of the Midmarket: Moving from Crisis to Recovery https://www.idc.com/getdoc.jsp?containerId=US47654521&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Perspective provides detailed results from IDC's annual <I>State of Midmarket IT Survey</I><I>.</I> Our findings indicate that some companies are still fixed on survival, but many more are moving forward, using digital transformation strategies to remake their organizations. However, flat or declining IT budgets threaten this approach, which depends on continued IT spending. Areas of increasing importance include cybersecurity spending to protect the organization and its ecosystem and the use of metrics to gauge actual business results. </P><P>"Technology leaders must stay focused on achieving business outcomes that support those business requirements and strive to sustain IT and business alignment," notes Joe Pucciarelli, group vice president and executive advisor with IDC's IT Executive Programs (IEP). "Achieving these priorities will separate those CIOs that do well from those that do exceptionally well."</P> IDC Perspective Mon, 10 May 2021 04:00:00 GMT Joseph C. Pucciarelli, David Weldon 国内ユニファイドコミュニケーション/コラボレーティブ ワークスペース市場予測、2021年~2025年 https://www.idc.com/getdoc.jsp?containerId=JPJ46565621&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>本調査レポートは、国内ユニファイドコミュニケーション(UC)/コラボレーティブワークスペース市場の2019年、2020年の実績と2021年~2025年の市場予測を提供している。IDCでは、同市場を「IPテレフォニー市場」「IPコンファレンスシステム市場」「IPコンタクトセンターシステム市場」「コラボレーティブワークスペース市場」の4つのソリューションセグメントに分類して、市場規模を分析し予測を行っている。新型コロナウイルス感染症(COVID-19)の感染拡大は同市場にも影響を及ぼし、本調査レポートで用いる市場予測では、2021年3月末時点におけるCOVID-19の影響および見通しを考慮している。2020年の同市場はCOVID-19の影響によってユーザー企業におけるリモートワーク/在宅勤務が急速に浸透した結果、高い成長となった。「国内UC/コラボレーティブワークスペース市場が今後も成長していくために、ITサプライヤーは中小企業へのリモートワーク導入サポートおよびユースケース拡大、デジタルワークスペース活用の高度化を通じた継続的な働き方改革支援、非接触ソリューションに蓄積されたデータ活用による新たな事業機会の開拓を行い、継続的な国内におけるデジタルワークスペース活用の向上を検討すべきである」と、IDC Japan ソフトウェア&セキュリティのマーケットアナリストである太田 早紀は分析している。</P> Market Forecast Mon, 10 May 2021 04:00:00 GMT Saki Ohta, Takashi Manabe IDC's Annual Collaboration Survey, 2021 https://www.idc.com/getdoc.jsp?containerId=US46305621&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Survey examines results from IDC's 2021<I> Annual Collaboration Survey.</I> Collaborative applications grew at a tremendous rate as companies were moving from a world with digital to a digital world. This new world of connected workers, employees, partners, and customers is new ways. This research looks at how collaborative applications, including team collaborative applications, enterprise communities, and conferencing applications, helped connect the workforce. This research surveys the attitudes, adoption, use, benefits, and purchasing paths of collaborative applications and compares many of the insights to pre-pandemic research.</P> IDC Survey Thu, 06 May 2021 04:00:00 GMT Wayne Kurtzman IDC Market Glance: Billing Software, 2Q21 https://www.idc.com/getdoc.jsp?containerId=US46247020&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Glance provides a list of current vendors offering software to bill/invoice customers on a transactional or recurring basis, including segments for industry-focused use cases.</P> Market Presentation Tue, 04 May 2021 04:00:00 GMT Mark Thomason, Kevin Permenter, Karl Whitelock IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor Assessment https://www.idc.com/getdoc.jsp?containerId=US46746221&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC study assesses providers for clients to consider when looking to meet their CPaaS requirements. The CPaaS industry emerged from a turbulent 2020 in excellent shape, benefitting from an uptake in cloud communications driven by the need for critical digital communications and collaboration. The industry has experienced tremendous consolidation driven by relentless M&A, but it has witnessed a steady growth of new market entrants, many existing software companies that are increasingly pivoting to the provision of API platforms.</P><P>According to Courtney Munroe, Research VP Telecommunications, IDC, "Despite the hype and excitement generated by the rapidly growing CPaaS segment, new entrants standing up and hosting a few SMS and voice APIs do not guarantee automatic success. CPaaS platforms require deep internetworking with carriers and distributed IP and cloud assets to deliver quality voice calls and messages."</P> IDC MarketScape Mon, 03 May 2021 04:00:00 GMT Courtney Munroe Ooma: Unified Communications for All Business Segments https://www.idc.com/getdoc.jsp?containerId=US47634321&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Vendor Profile examines Ooma, a publicly listed company (NYSE: OOMA) that was founded in 2003. Ooma is a provider of communication solutions for business customers of all sizes (small, medium sized, and large) with a stated mission to deliver simplicity, ease of use, value, and personalized service to its customers. Data and information for this IDC Vendor Profile have been gleaned from IDC participation in analyst briefings with Ooma executives and product managers.</P> Vendor Profile Mon, 03 May 2021 04:00:00 GMT Rich Costello, Denise Lund The Intersection of Enterprise Service Management and Employee Experience: Changing the Way People Work https://www.idc.com/getdoc.jsp?containerId=US47634221&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Perspective discusses the intersection of enterprise service management and employee experience on work. 2020 accelerated the shift to focus on workforce needs, and the employee experience (EX) market broadened significantly, with several new entrants ranging across IT services management, HCM, enterprise applications, telecommunications, and IT service providers. Vendors added functionality and offerings as well as made strategic acquisitions in the space, joining dozens of existing pure-play EX vendors in a crowded market. As organizations look to define the requirements for new work models and the safe return to onsite work, IDC sees some convergence in the market with increased focus on enterprise service management (ESM) technologies. The overall goal is enabling evolving hybrid work models with built-in technology parity for access to every worker from any location.</P><P>"IDC sees the intersection of enterprise service management and employee experience as one example of how IT and human engagement are facilitating much more fluid ways of working," says Amy Loomis, research director, Future of Work. "The future of work will truly rely not only on a hybrid model of work for technology but a hybrid mindset for organizations that must look across functional boundaries to support the evolving employee experience."</P> Market Perspective Sun, 02 May 2021 04:00:00 GMT Amy Loomis, Ph.D., Laura Becker, Juliana Beauvais Cisco's New Contact Center Portfolio Caters to Market Needs https://www.idc.com/getdoc.jsp?containerId=EUR147639021&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>This IDC Market Note discusses Cisco's rebranded contact center solutions, which was first announced at WebexOne in December 2020. </P><P>"Cisco has amplified its contact center portfolio through well-targeted enhancements to address emerging needs in the market. It has added digital platforms that provide more flexibility for customers to access agents and enable businesses to optimize costs in terms of agents deployed, particularly during season peaks. Cisco also added features to create what it describes as 'Super Agents' by enabling call context, guidance from digital assistants, and easy access to internal experts. The company has also added data analytics to its offerings to monitor and manage customer relationship on an ongoing basis. Cisco has managed significant strides in the contact center space within a relatively short span of time and is now well positioned to take advantage of market opportunities," said Oru Mohiuddin, research manager, IDC.</P> Market Note Fri, 30 Apr 2021 04:00:00 GMT Oru Mohiuddin, Mary Wardley IDC Service Provider Pulse: 1Q21 Quarterly Summary https://www.idc.com/getdoc.jsp?containerId=US47636421&utm_medium=rss_feed&utm_source=alert&utm_campaign=rss_syndication <P>The IDC Service Provider Pulse delivers quarterly insights into the requirements of cloud service providers — focusing on evolving business models, emerging product and service offerings, and providers' own investments in technology. The insights generated help technology vendors target their markets more effectively (sell to/sell with/sell through), provide guidance for developing new solutions based on ongoing intelligence (investments, behaviors), and improve their sales strategies and messaging as business and product trends evolve.</P><P>The 1Q21 quarterly summary provides an executive summary and overview of the first of four surveys conducted during 2021. Exploring the topic of digital transformation and the impact of the COVID-19 pandemic on their business, 850 IT leaders and line-of-business executives at tier 2 and tier 3 cloud service providers across North America, EMEA, and APAC detail their business strategies, their service investment plans, and how they plan to develop their organizations through 2021 and into 2022.</P> Market Presentation Fri, 30 Apr 2021 04:00:00 GMT Michelle Bailey, Sean Riley, Rory Duncan