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This IDC MarketScape study uses the IDC MarketScape model to assess a number of vendors in the worldwide contact center infrastructure and software (CCIS) market. The IDC MarketScape is an evaluation tool based on a comprehensive framework ...
This IDC Government Insights Perspective takes a look at the announcements and demonstrations at Cisco's analyst event C-Scape — which took place in conjunction with Cisco Live in San Diego, California, June 8–10, 2015 — and that would be ...
This IDC Financial Insights report discusses some of the use cases in U.S. retail banking that are driving the need for enterprise mobility and provides insight into how some institutions are implementing mobile solutions for internal staff. ...
This IDC Energy Insights report discusses the ongoing challenges facing the utility industry that have continued unabated for the past 10 years: extending the life of aging grid assets, replacing the retiring workforce, and always doing ...
This IDC Manufacturing Insights Perspective provides a summary of key points for manufacturers about SAP, SAP HANA, and SAP S/4HANA based on announcements and updates at the SAP SAPPHIRE NOW 2015 conference in Orlando, Florida.
This IDC Energy Insights Perspective provides postshow takeaways from the 2015 DistribuTECH Conference and Exhibition held February 3-5 in San Diego, California.
This IDC Health Insights report uses the IDC MarketScape methodology to assess six vendors competing in the U.S. healthcare payer fraud, waste, and abuse (FWA) services market. This methodology is based on a comprehensive framework and a ...
This IDC Manufacturing Insights Perspective provides some insight into the recent Genpact Analyst and Advisor Forum held June 1–2, 2015, in Boston. For those unfamiliar with Genpact, the firm is a global business process outsourcing (BPO) ...
This IDC insight highlights the necessity of the CIOs to strategize and transform their roles to deliver technologies that will create impact for businesses in the marketplace as the 3rd Platform technologies progress into the innovation ...
This IDC Manufacturing Insights Perspective looks at the need for product life-cycle management (PLM) analytics to support manufacturers in today's complex, dynamic market. Most of today's PLM systems have reporting capabilities to track, ...
This IDC Financial Insights report provides actionable results from IDC's 2014 Global Technology and Industry Research Organization Survey for individuals interested in retail banking trends that directly impact the customer. The ...
This IDC Government Insights Perspective is a review of the current state of social media use for citizen engagement and to support community policing efforts in local law enforcement agencies around the world. Its intent is to help public ...
This IDC Energy Insights report uses the IDC PlanScape methodology to explore the topic of WLM framework. The intent of the methodology is to provide clients with a framework for creating a business plan by answering four essential questions ...
This IDC Government Insights Perspective highlights the implications of the 3rd Platform for government CIOs. IDC has predicted, chronicled, and analyzed the remarkable shift to the 3rd Platform technologies of cloud, mobile, social business, ...
This IDC study describes IDC's Big Data and Analytics (BDA) MaturityScape. It identifies the stages, dimensions, outcomes, and actions that organizations should consider to effectively develop BDA competency. With the opportunity to unlock ...
This IDC study offers practical guidance to help IT and non-IT leaders in manufacturing justify investment in connected products for after-sales service transformation. This guidance includes answers to the following:
This IDC Energy Insights Perspective studies the recent SAP SAPPHIRE NOW event in Orlando, Florida, and examines what the event and the SAP HANA and SAP S/4HANA announcements made at the event mean for the utility industry.
SAP has ...
This IDC Financial Insights Perspective discusses the first World of Watson (WoW) conference held in May 2015 by IBM and its partners, customers, and academics involved with the IBM Watson Developer Cloud platform and program since IBM launched ...
This IDC Insight lays out core drivers for a quality life-cycle approach that brings in both network virtualization and service virtualization. Modern software development demands an evolutionary strategy that moves beyond earlier, fractured ...
This document offers clear guidance about how to evolve from an OSS/BSS approach driven by network features to an architecture suited to common IT-based infrastructure platforms and capable of supporting business goals more effectively. ...
This IDC study is designed for business and technology leaders who are responsible for the management of the information asset. This study presents the results of IDC's 2015 Information Digital Transformation MaturityScape Benchmark Survey ...
This IDC study discusses the nature of in-memory database (IMDB) technology and its uses and benefits. This study is intended to offer insights for database administrators (DBAs), IT resource planners, and anyone else with responsibility ...
This IDC study provides infrastructure and datacenter managers with guidance on how to best harness emerging and existing storage technologies to create IT infrastructures that can meet evolving business requirements and environmental conditions ...
This IDC study is designed for IT and business leaders and functional leaders as well as their teams who are responsible for the creation and delivery of business capabilities. This study presents the results of IDC's 2015 Operating Model ...
This IDC Presentation provides an overview of Amazon Web Services (AWS) use cases and deployment challenges among current AWS storage users.