IDC Research Types
Analyst
Analyst Profile
Provides complete background information on an IDC analyst. Each profile provides a biography, a notable quotation, a frequently asked question relevant to the particular analyst's focus, and a list of research authored by that analyst.
Team Profile
Lists the analyst members of a topical team. Outlines general areas of coverage and any specialties.
Briefs
Flash
Provides rapid IDC insight and analysis about a significant industry event or conference, merger or acquisition, product announcement, or other fast-breaking news affecting the IT market.
Forecast Update
Provides a short, quick look at an updated forecast and the changed assumptions behind the update. It updates a market forecast published in the same calendar year, identifies changed and key forecast assumptions, and highlights actions for participants to consider in light of the changes.
IDC Insight
Provides coverage and analysis of an industry event, new product or service, or a company announcement or development.
Update
Provides brief overview coverage of what is happening in a market.
Vendor Profiles
Provides a concise, hard-hitting profile of an emerging vendor. A profile will highlight new players and technologies and the potential paradigm shifts or disruptions a vendor represents.
Daily Graphics
Daily Graphic
Illustrates IDC's keen analysis of major market trends in downloadable PowerPoints. Available as a free download the day it appears, an IDC Daily Graphic provides valuable material for speeches and strategic planning.
Event Proceedings
Event Proceeding
Provides published slides, audio, and other materials from IDC and Insights Web conferences, briefings, forums, or other events.
Events
Conference
Delivers dependable, relevant, and high-impact data and insight to help organizations make sound business and technology decisions. eBusiness executives, IT professionals, IT suppliers, and services suppliers benefit from the strategic insight and networking opportunities IDC conferences offer. Generally, all presentation slides are available online, and for most conferences, streaming audio of key discussions is available as well.
Web Conference
Focuses on significant trends and paradigm shifts. Each Web conference will provide attendees with leading-edge market information that will enable them to make smart business decisions. For those unable to attend in person or those wishing to review the content presented, these synchronized multimedia presentations are available online.
IDC DecisionScapes
IDC FutureScape
Serves as a framework for IT/tech professionals' IT strategy and planning for the next one to three years. It lists IDC's top 10 worldwide technology trends for the coming one to three years in a given research area and includes related drivers, projected IT/business strategy impact, and guidance.
IDC MarketScape
Helps IT/tech professionals develop a short list of suitable suppliers when selecting a vendor. Provides an unbiased assessment of tech suppliers in terms of offerings, strategy, capabilities, and other important factors in a given technology area.
IDC MaturityScape
Describes five stages of "maturity" or capability for a particular technology area, helps IT/tech professionals understand where their organizations fit within those stages, and provides guidance on key components for planning successful improvements to a tech initiative.
IDC MaturityScape Benchmark
Helps IT/tech professionals to benchmark their maturity against peers, develop a business case for a tech initiative, and build consensus about where critical IT investments should be made. Presents quantitative research results that show the market distribution for a given tech initiative across the five stages of maturity presented in the related IDC MaturityScape. Shows the results and components of particularly successful initiatives.
IDC PeerScape
Gives IT/tech professionals insight into best practices (and practices to avoid) by providing specific use case examples implemented by peers. Identifies practices that have the most impact on the success of a tech or business initiative, and provides actionable guidance for each practice.
IDC PlanScape
Helps IT/tech professionals to justify and plan a business and/or technology investment or opportunity by exploring why, what, who, and how (these are also the main section headings). Presents key players, critical success factors, risks, and actions to consider for a designated technology and/or business management area.
IDC TechScape
Helps IT/tech professionals with developing IT strategic plans and evaluating emerging technologies in terms of their risk to the business. Shows the adoption curve and risk levels over time for a specific emerging technology. Sorts technologies into three "adoption model" categories (transformational, incremental, opportunistic) to help tech leaders determine the potential impact for their organization.
IDC Links
IDC Link
Provides timely context and insight around important market trends and events in a short opinion piece. IDC Links provide IDC's point of view on:
- Financial announcements
- Product announcements
- Mergers and acquisitions or divestitures
- Events
- Response to news
Insights-only Research
Best Practices
Correlates the use of specific practices and superior performance as indicated by an analysis of the benchmarking database. Highlights any significant differences between industries. Conclusions provide a set of process priorities for improving a business case and advice on how to overcome change management issues.
Business Strategy
Helps buyers to assess their business strategies and/or associated business processes, especially as they relate to the use of technology.
Methods and Practices
Provides a step-by-step description of a method or methods that can be applied. As appropriate, the report may compare the benefits and drawbacks of several methods.
Perspective
Presents an article written by an Insights analyst on a topic of special interest to a target audience. This information has generally already appeared in an industry publication and is repackaged for display on the Insights Web site.
Vendor Assessment
Helps buyers select the right IT supplier. The report helps buyers understand the various providers of a technology by providing analysis on market landscape, vendor profiles, vendor market share, and vendor assessments.
Pivot Tables
Pivot Table
Presents an interactive spreadsheet tool for analyzing trends and activities in a specific market segment. These tables are available only through an annual subscription service.
Predictions
Top 10 Predictions
Provides bold, well-conceived market predictions grounded in solid methodologies, primary research, and analyst experience. Lays out a clear road map to understanding major market opportunities and trends.
Presentations
IDC Presentation
Provides the latest, select CIS forecast data, primary research survey findings, and critical IDC analyst opinion in a succinct, easy-to-digest PowerPoint format.
IDC Survey
Presents a hypothesis about what is happening in the market backed by the results of a demand-side or supply-side survey. The focus is on interpreting and analyzing the survey results and providing a strong point of view along with actionable advice.
IDC Survey Spotlight
Answers a timely question and provides a strong opinion backed by IDC survey data. This is a quick nugget of information that is presented in two concise PowerPoint slides.
Insights Presentation
Provides an easy-to-use format to post on the Web presentations that were previously delivered at public forums (such as conferences and events) or for internal client meetings and client presentations. It may not come as part of a consulting/custom engagement.
Market Analysis Perspective
Delivers a concise current state view of a market and insight into the impact of future trends. Business executives, product managers, and MI/AR professionals can use this information when looking to understand buyers' perspectives and market impacts.
Press Releases
Press Release
Announces significant corporate news, such as key hirings or promotions, performance milestones, event highlights, or speaking engagements.
Product Information
Fact Sheet
Describes a research product. Usually details the major areas of coverage and deliverables, and outlines key questions and competitive market conditions that the research will address. Includes links to all published research for a research product.
Studies
Competitive Analysis
Provides a detailed accounting and review of a vendor's programs, processes, products, service, satisfaction, and/or strategy in a target market. This knowledge helps clients reduce their risk of losing market share or enhance their position over the competition.
Customer Needs and Strategies
Focuses on the important decisions that business and IT professionals make every day.
Industry Developments and Models
Provides a detailed assessment of a specific target market's expansion pattern. This analysis helps clients develop and deploy the right mix of value-add products, programs, or services to support their sales and/or partnering efforts.
Market Analysis
Provides an in-depth examination of the dynamics and future of a single market or a group of related markets. The Market Analysis is where we will typically present our forecasts and assumptions, using a key forecast assumptions table.
Market Forecast
Provides the future of a single market or a group of related markets. It presents a new or updated market forecast, including key drivers and assumptions used in the forecast.
Market Share
Provides data on market size, regional allocations, and platform splits as well as a summary of vendor shares for the most recently completed period (year, quarter).
Special Study
Provides a onetime study produced by a research group that is not published as a deliverable under a subscription service.
Survey
Provides a study and interpretation of the results of a demand- or supply-side survey.
Taxonomy
Highlights and emphasizes how IDC tracks the market while also making it easier for customers to find and identify IDC Taxonomy documents.
Technology Assessment
Provides an analysis of the intricacies of an emerging or established technology or the technologies contained within a specific product.
Vendor Needs and Strategies
Provides an in-depth analysis of a company, a small group of companies, a division of a company focused on a particular market, or a best practice that the company exemplifies.
This IDC eBook provides a look at IDC European Predictions for 2021 and beyond, highlighting the critical role of technology in supporting organizations to emerge from crisis, build resilience, and move forward in a sustainable fashion. ...
The IDC study provides a visual representation of the process of technology adoption, dividing technologies into three major categories based on their impact on the organization and assessing technology relative adoption levels within their ...
This IDC study defines and provides a framework for analyzing the worldwide creation, capture, and replication of data.
"The COVID-19 pandemic disrupted a lot of things in 2020 and even permanently changed the way business is being ...
This IDC Presentation looks at the priorities and requirements for successful implementations of the Internet of Things (IoT) for oil and gas in the Asia/Pacific region. There is acceptance among oil and gas companies in the Asia/Pacific ...
Konica Minolta and Ricoh both made notable announcements during the past week that have ramifications for the companies approach to the "next normal" in print. This IDC Link examines the impact of these moves.
This IDC study provides an analysis of the U.S. traditional multichannel pay TV services market shares for 2020.
"The total market size of U.S. multichannel pay TV across cable, satellite, and telco TV services for residential and ...
Xero’s acquisition of Planday aligns to its strategy of supporting small and medium businesses (SMBs) through simplified business technology. The integration opportunities between workforce management, payroll and finance allows for business ...
This IDC Perspective provides a step-by-step guide for CIOs who seek to develop and enhance their effectiveness with executives and the board of directors on issues of digital transformation. It provides time- and experience-tested strategies ...
This IDC Perspective describes the drivers behind ERP modernizations and the factors that need to be considered when evaluating an ERP modernization project's business case. It also presents five ERP modernization scenario archetypes, identified ...
HCL Technologies' achievement of the coveted US$10 billion a year revenue tag marks its entry into a rather select club of global IT services vendors and should open new opportunities for the vendor as it gears to compete for bigger and ...
As a result of the collaboration, data insights, and business continuity pressures from the pandemic, the market witnesses an accelerated focus on digital transformation across commercial businesses and public sector organizations. While ...
This IDC PlanScape discusses integrated physical security solutions for cities. Integrated physical security solutions provide cities with better, more immediate situational awareness when responding to security incidents. Integrated card ...
This IDC study discusses creating professional development programs for cybersecurity.
"The world of cybersecurity is becoming increasingly siloed," says Mike Chapple, adjunct analyst, IDC's IT Executive Programs (IEP). "Leaders should ...
Today's customers have high expectations for frictionless, immersive, and empathetic shopping and browsing experiences in the channel of their choice. To be competitive, brands must personalize interactions in fractions of a second at scale. ...
Social voice is an emerging evolution in social media experiences, as seen in the growth of applications such as Clubhouse, Twitter Spaces, and others. This will be both challenging and rewarding for organizations that look at this through ...
The risk of growing digital gaps can have a serious impact on the speed of recovery in different parts of the world and society experience, according to the World Economic Forum's (WEF) recent 2021 Global Risk Perception Survey. Another ...
This IDC Market Note examines AT&T's quarterly results discussed in the company's 4Q20 earnings announcement on January 27, 2021. In this document, IDC analyzes AT&T's operating metrics and overall strategy in the context of the ...
This IDC study examines the importance of building regulatory compliance in the cloud. In today's environment, it is not only possible but often preferable to run regulated workloads in a public cloud environment, and IT leaders around the ...
This IDC TechScape examines the technologies that are essential for safely reopening and managing government office spaces during the COVID-19 pandemic, recognizing that many have the potential to evolve in the years to come. It provides ...
This IDC Perspective reports on the outcomes of January's IDC global CIO Research Advisory Board virtual roundtable. Ten CIOs from multinational organizations across multiple industries and regions shared key insights from the unprecedented ...
This IDC Tech Buyer Presentation examines the key trends in integrated physical solutions — video surveillance and card access to buildings. Integrated physical security refers to the combination of people, workflow, and technology deployed ...
This IDC Perspective presents what is required to fully embrace price transparency throughout the payer enterprise. CMS mandates for payers and providers have emerged in response to "surprise billing" and a political response to consumer ...
This IDC Market Note discusses 4Q20 and FY20 results and updates from the three U.S. cable companies that offer wireless services, along with DISH Network, which owns the Boost Mobile MVNO service. It summarizes IDC's opinion on market changes ...
This IDC Tech Buyer Presentation provides an analysis of the IT-related contracts signed by the Canadian government in 2020. The summary outlines all contracts of C$10,000+ in value, covering the areas of hardware, software, IT services, ...
This IDC Survey presents results from the customer experience (CX) section of IDC's European Software Survey, completed in November 2020 (n = 763). It focuses on cutting-edge CX technologies and the degree to which enterprises are using ...
This IDC Market Glance provides a view of the current makeup of the Intelligent CloudOps software landscape. It illustrates the participating vendors and depicts market segments and structure. This document aligns with the recently published ...
This IDC Market Perspective explores the Internet of Things (IoT) market in New Zealand from the connectivity providers' perspective. The report provides a competitive landscape for IoT connectivity providers and serves as a guiding document ...
With the global disruption of the supply chain because of the COVID-19 pandemic, organizations across Southeast Asia have undertaken several measures to develop a more resilient supply chain. Across sectors, the COVID-19 pandemic has highlighted ...
This report looks at the Australia and New Zealand (ANZ) results of IDC's 2020 Asia/Pacific Future of Work Employee Survey, focusing on technology and how it relates to the changing workspace and workforce.
This study also examines ...
This IDC Perspective looks at the journey of the South Eastern Health and Social Care Trust in Northern Ireland as it modernizes its workplace. From addressing the mobility needs of its frontline clinicians to enabling remote working in ...
This IDC Tech Buyer Presentation summarizes over two dozen local government initiatives. The experiences of these IT teams from the East Coast to the West Coast provide five key takeaways for Canadian cities and technology vendors. These ...
This IDC Perspective analyzes how the transformation enabled by events in 2020 made data-driven factories the central element of manufacturers' business strategies. It also provides insight into how companies are tackling these issues.
"Manufacturers ...
This Market Note presents IDC's view on the Climate Neutral Data Centre Pact signed in Europe in January 2021 by member organizations of Cloud Infrastructure Services Providers in Europe (CISPE).
This IDC Survey Spotlight examines automation will remain the new normal.
Reconfirmed in the latest IDC survey of enterprise decision makers, the pandemic has had an enduring impact on work practices and technologies. The pandemic ...
This IDC Survey Spotlight offers insights into what some companies are doing to reduce downtime within their datacenters. 53% of companies have seen a reduction in downtime within their environments over the past two years.
In April ...
The Malaysia government, via its Economic Planning Unit (EPU), recently launched its digital economy blueprint. MyDIGITAL is a comprehensive 104-page document that lays the road map to achieve the country's grand vision to become a regional ...
This IDC Perspective analyzes how bp embarked on a subsurface knowledge mining project. bp intended to capitalize on the wealth of subsurface data it built over the years to boost the operational efficiency of its upstream business. The ...
This IDC Market Note discusses Verizon's 4Q20 and full-year 2020 results.
"Verizon emerged from a challenging 2020, in good shape, with a solid financial performance, and is poised to benefit from an economic rebound in the latter ...
This IDC Market Perspective provides insights into five key trends impacting the carrier networks infrastructure market in 2021 and beyond.
"Carrier networks are in a state of transition. The consumer and business demand on these networks ...
This IDC Special Study aims to understand enterprise readiness and attitudes toward deploying private cellular/5G/mobile networks and the partners they choose to design, build, run, and manage these networks.
"IDC believes services ...
This IDC Tech Buyer Presentation provides senior IT leaders with a detailed framework for integrated business portfolio management. An integrated business portfolio management strategy enables sustainable business and IT prioritization of ...
On February 16, 2021, VMware launched Customer Connect, a rebranding and unification effort of My VMware and other VMware customer experience-facing assets, tools, and platforms. The unification of these resources can help customers easily ...
With the COVID-19 pandemic, resiliency has become a business priority. But traditional approaches struggle to integrate business resiliency with new digital realities. IDC presents a digital resiliency framework to help CEOs, CIOs, and other ...
This IDC Presentation provides a historic and forecast view on fixed data services for consumer and enterprise Australia and New Zealand (ANZ) markets. These markets cover internet access, Ethernet, IP VPN, IP television (IPTV), very-high–broadband ...
This IDC Survey is an update to previously published COVID-19 Impact: 2020 Canadian Consumer Behaviours and Services (IDC #CA46166220, July 2020). It presents the ...
This IDC Perspective identifies six crucial questions that IT executives should ask vendors claiming to offer cybersecurity solutions that incorporate machine learning technology. These questions are intended to identify the data and algorithms ...
This IDC Market Glance provides a snapshot of the current data-driven policing landscape globally, including the definitions of the major segments of the market, the structure of the market, and the vendors within each segment.
This IDC study provides a detailed description of IDC's Worldwide Security Spending Guide methodology and taxonomy. It should be used as a companion piece for IDC's Worldwide Security Spending Guide data deliverable and all of IDC's worldwide ...
Chorus reported December HY21 operating revenues of NZ$473m, down 2.1% from NZ$483m in HY20. A key driver was migration of customers from legacy copper services to alternative networks, particularly in non-Chorus UFB areas. Continued headwinds ...
This IDC Survey Spotlight discusses the investment trend data that shows how services providers are working as digital chefs to blend hardware and software into digital business capabilities.
According to IDC's Worldwide Digital Transformation ...
This IDC Survey Spotlight looks at end users' anticipated spending on business consulting services in 2021 across different regions and purchasing departments. Data comes from IDC's December 2020 Global Buyer Perception of Business and ...
This IDC PeerScape describes four best practices of how manufacturers from the automotive, aerospace, industrial machinery, and chemicals industries leverage data sharing and exchange with their ecosystem of partners, suppliers, and customers ...
One of the leading inhibitors of Industry 4.0 progression is the heterogeneous legacy technology landscape in industrial operations and the challenge of aggregating and managing operational data. By partnering to enable a hybrid cloud architecture, ...
This IDC Perspective discusses the state-of-the-art Future of Intelligence in Latin America and the role played by artificial intelligence in defining organizations able to harness the power of their data-driven culture, employee data literacy, ...
This IDC study provides the worldwide market forecast for document workflow automation and optimization from 2021 to 2025.
"Despite challenges due to COVID-19 over the past year, many businesses are entering a phase where they are ...
This IDC Presentation provides a detailed analysis of the market and competitive landscape in IT services in Singapore from January to June 2020 (1H20). It covers the market size movements and growth trends in each of the macro markets (i.e., ...
This IDC Web Conference was presented in February 2020 as the last in a three-part series exploring the convergence of modern application development and modern business automation.
Culture permeates everything that an organization ...
This IDC Survey presents results from the German segment of IDC's European Internet of Things (IoT) Decision-Maker Survey. This survey assesses current and planned deployments of IoT projects, including benefits and challenges, impact of ...
This IDC study represents a vendor assessment of service providers offering unified communications as a service (UCaaS) for enterprise using the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics ...
This IDC study represents a vendor assessment of service providers offering unified communications as a service (UCaaS) for SMBs using the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that ...
This IDC Market Presentation examines the latest IDC Quarterly Smart Home Device Tracker for the Western Europe smart home market. In this tracker, IDC follows more than 55 smart home makes in 16 countries, providing detailed shipment volumes, ...
This IDC Perspective captures several key announcements made at Amazon Web Services (AWS) re:Invent 2020 that are critical for the public sector, including remarks made by Andy Jassy, CEO of Amazon Web Services, and Sandy Carter, vice president ...
This IDC Perspective focuses on Italian utility Italgas' innovative usage of augmented reality (AR) in field service. Setting out on the innovation path it knew from its recent past, Italgas successfully implemented AR in its field operations. ...
This IDC Perspective discusses key characteristics of the recent SolarWinds attack. While the investigation of the hack continues, this document highlights three most important implications of the hack on every organization’s cyber practices.
...This IDC Market Note looks at the latest edition to Konica Minolta's expanding industrial and production printer portfolio and how the new product will enable the vendor and its partners to profit from growing demand for short-run corrugated ...
The news that Lectra is acquiring its long-time competitor comes at a time when the industries it serves — namely those that involve sewn products, including apparel, furniture, and automotive seating — are struggling due to shutdowns, economic ...
This IDC Perspective examines how the global market for political disinformation is growing rapidly while leaving chaos, mistrust, and revolutionary rumblings in its wake. The motive is money for some disinformation creators, while others ...
This IDC Perspective (video) provides IT leadership insights and challenges from IDC's IT Executive Program (IEP) clients and prospects from January 4 to February 16, 2021. Many leaders believe that as the COVID-19 vaccine is rolled out, ...
This IDC Market Perspective provides an overview of the evolution of Ricoh's service lines, its rapid reaction to the business impact of COVID-19, and the development of a customer engagement model including the launch of print devices that ...
IDC estimates that the current spend in Asia/Pacific (excluding Japan) (APEJ) on Internet of Things (IoT)–driven manufacturing applications is around US$11.1 billion. Data will be crucial to ensure that organizations can recognize and realize ...
This IDC Perspective identifies 10 major trends that we believe will impact life science companies in 2021.
"The industry has responded rapidly to the COVID-19 pandemic by driving an exponential growth in digitally disruptive technologies ...
This IDC study presents IDC's first global forecast of CO2 emissions savings from cloud computing.
"IDC has been tracking the server market and quantifying compute power for nearly all of its 50+ years," says John Gantz, ...
This IDC Tech Buyer Presentation takes the utilities use case taxonomy for digital transformation (DX) and transposes it into a three-horizon road map. In each horizon, different uses cases are considered, introducing the logic of a transformation ...
This IDC study represents a vendor assessment of providers offering eDiscovery services through the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that define current market demands and expected ...
As enterprises in Asia/Pacific (excluding Japan) (APEJ) turned to new ways of working and serving customers remotely, application management (AM) SPs were quick to help enterprises remain resilient during the disruptions brought by the COVID-19 ...
This IDC Market Presentation provides an overview of smartphones used for online education or home-based learning as schools were shut down in various countries across Asia/Pacific, with school closures lasting almost a year in many of these ...
During its earnings call on February 10, Equinix reported an 8% increase in revenue from 2019 to 2020 to almost $6 billion. Equinix's continued positive results reflect the critical and expanded role of datacenters and cloud resources for ...
This IDC Market Perspective provides IDC Health Insights' review of key IT deals, news, and digital initiatives in European life sciences and pharma in Q4 2020. In the unfolding COVID-19 scenario, it is critical for European life sciences ...
This IDC study presents a vendor assessment of digital finance and accounting business process services (BPS) focusing on the use of digital levers to deliver these services and drive greater cost and process efficiencies, reduce total cost ...
This IDC Taxonomy provides a comprehensive overview of the definitions used for measuring telecom services markets across the globe. The top-level methodology used to research these markets is also outlined in the study. The taxonomy summaries ...
This IDC Web Conference discusses digital business models and their impact on organizations. Around 45% of European CEOs believe new business models such as subscription services, data as a service, and freemium strategies will have a high ...
This IDC Market Perspective updates the definition of esports and focuses on revenue generated by businesses in the esports market. More specifically, it divides esports into two core segments, two adjacent segments, sizes the respective ...
This IDC Market Note includes industrial and production print news that occurred in January 2021.
This IDC Market Presentation provides an overview of the European grocery subvertical in 2021 and examines how grocery retailers in Europe are transforming their operations to respond to the opportunities emerging from the post-pandemic ...
HP Inc.'s Power of Print meeting offered an update on its print business. The vision, based on modernizing print and accelerating to a contractual model, continues, but specifics of the strategy have been understandably altered due to COVID-19.
...This IDC TechScape discusses technologies that are essential to enable innovation through a retail commerce platform and to execute commerce everywhere business models efficiently and effectively. The study aims to help senior executives ...
This IDC Survey Spotlight analyzes the affects of the COVID-19 crisis on European IT buyer sentiment and business services spending. IDC conducts an IT buyer sentiment survey every two weeks to track how buyer sentiment and spending are ...
This IDC Perspective addresses the challenge of inflexible work environments in organizations and their detriment to productivity, worker creativity, and ultimately business value. This study defines intelligent digital workspaces as a framework ...
This IDC Perspective focuses on the approach to asset assessment and asset digitization that companies can develop with the support of the right services company. Having domain-experienced and reliable technology partners is critical for ...
This IDC study on artificial intelligence maturity is intended to offer a systematic and rigorous approach for organizations to assess their competency and maturity. To help financial institutions evaluate current artificial intelligence ...
This IDC Web Conference discusses the key trends IDC's Worldwide Channels and Alliances team is seeing in software and infrastructure channels, as well as in strategic alliances as we move toward recovery. The team also reviews its 2020 ...
This IDC Perspective looks at the continuing impact on, and implications for, the supply chain as a consequence of global disruptions caused by the COVID-19 pandemic.
"2020 was a challenging year for global supply chains, and we learned ...
This IDC Tech Buyer Presentation examines customer engagement and loyalty strategies for touchless retail. The new normal requires continued investment in touchless omni-channel retail business to engage customers and drive customer lifetime ...
This IDC Market Forecast discusses the European fixed business voice services market for 2019 to 2024. It examines the transition from TDM to IP voice services and from on-premises voice platforms to hosted services. IDC data products, such ...
This IDC Perspective provides insight into the steps necessary to transform asset life-cycle management processes and technologies. Asset life-cycle management is an enterprise effort with many dependencies — yet today it is executed in ...
This IDC Survey Spotlight highlights key results from IDC's 2020 Smart Home Survey with a focus on examining differences in characteristics between consumers that use a smart assistant and those that don't. The survey includes ...
This IDC Survey details results from IDC's 2020 U.S. Smart Home Survey, which was fielded in July. The survey asked respondents questions regarding consumer adoption of and attitudes toward a variety of ...