IDC Research Types
Analyst
Analyst Profile
Provides complete background information on an IDC analyst. Each profile provides a biography, a notable quotation, a frequently asked question relevant to the particular analyst's focus, and a list of research authored by that analyst.
Team Profile
Lists the analyst members of a topical team. Outlines general areas of coverage and any specialties.
Briefs
Flash
Provides rapid IDC insight and analysis about a significant industry event or conference, merger or acquisition, product announcement, or other fast-breaking news affecting the IT market.
Forecast Update
Provides a short, quick look at an updated forecast and the changed assumptions behind the update. It updates a market forecast published in the same calendar year, identifies changed and key forecast assumptions, and highlights actions for participants to consider in light of the changes.
IDC Insight
Provides coverage and analysis of an industry event, new product or service, or a company announcement or development.
Update
Provides brief overview coverage of what is happening in a market.
Vendor Profiles
Provides a concise, hard-hitting profile of an emerging vendor. A profile will highlight new players and technologies and the potential paradigm shifts or disruptions a vendor represents.
Daily Graphics
Daily Graphic
Illustrates IDC's keen analysis of major market trends in downloadable PowerPoints. Available as a free download the day it appears, an IDC Daily Graphic provides valuable material for speeches and strategic planning.
Event Proceedings
Event Proceeding
Provides published slides, audio, and other materials from IDC and Insights Web conferences, briefings, forums, or other events.
Events
Conference
Delivers dependable, relevant, and high-impact data and insight to help organizations make sound business and technology decisions. eBusiness executives, IT professionals, IT suppliers, and services suppliers benefit from the strategic insight and networking opportunities IDC conferences offer. Generally, all presentation slides are available online, and for most conferences, streaming audio of key discussions is available as well.
Web Conference
Focuses on significant trends and paradigm shifts. Each Web conference will provide attendees with leading-edge market information that will enable them to make smart business decisions. For those unable to attend in person or those wishing to review the content presented, these synchronized multimedia presentations are available online.
IDC DecisionScapes
IDC FutureScape
Serves as a framework for IT/tech professionals' IT strategy and planning for the next one to three years. It lists IDC's top 10 worldwide technology trends for the coming one to three years in a given research area and includes related drivers, projected IT/business strategy impact, and guidance.
IDC MarketScape
Helps IT/tech professionals develop a short list of suitable suppliers when selecting a vendor. Provides an unbiased assessment of tech suppliers in terms of offerings, strategy, capabilities, and other important factors in a given technology area.
IDC MaturityScape
Describes five stages of "maturity" or capability for a particular technology area, helps IT/tech professionals understand where their organizations fit within those stages, and provides guidance on key components for planning successful improvements to a tech initiative.
IDC MaturityScape Benchmark
Helps IT/tech professionals to benchmark their maturity against peers, develop a business case for a tech initiative, and build consensus about where critical IT investments should be made. Presents quantitative research results that show the market distribution for a given tech initiative across the five stages of maturity presented in the related IDC MaturityScape. Shows the results and components of particularly successful initiatives.
IDC PeerScape
Gives IT/tech professionals insight into best practices (and practices to avoid) by providing specific use case examples implemented by peers. Identifies practices that have the most impact on the success of a tech or business initiative, and provides actionable guidance for each practice.
IDC PlanScape
Helps IT/tech professionals to justify and plan a business and/or technology investment or opportunity by exploring why, what, who, and how (these are also the main section headings). Presents key players, critical success factors, risks, and actions to consider for a designated technology and/or business management area.
IDC TechScape
Helps IT/tech professionals with developing IT strategic plans and evaluating emerging technologies in terms of their risk to the business. Shows the adoption curve and risk levels over time for a specific emerging technology. Sorts technologies into three "adoption model" categories (transformational, incremental, opportunistic) to help tech leaders determine the potential impact for their organization.
IDC Links
IDC Link
Provides timely context and insight around important market trends and events in a short opinion piece. IDC Links provide IDC's point of view on:
- Financial announcements
- Product announcements
- Mergers and acquisitions or divestitures
- Events
- Response to news
Insights-only Research
Best Practices
Correlates the use of specific practices and superior performance as indicated by an analysis of the benchmarking database. Highlights any significant differences between industries. Conclusions provide a set of process priorities for improving a business case and advice on how to overcome change management issues.
Business Strategy
Helps buyers to assess their business strategies and/or associated business processes, especially as they relate to the use of technology.
Methods and Practices
Provides a step-by-step description of a method or methods that can be applied. As appropriate, the report may compare the benefits and drawbacks of several methods.
Perspective
Presents an article written by an Insights analyst on a topic of special interest to a target audience. This information has generally already appeared in an industry publication and is repackaged for display on the Insights Web site.
Vendor Assessment
Helps buyers select the right IT supplier. The report helps buyers understand the various providers of a technology by providing analysis on market landscape, vendor profiles, vendor market share, and vendor assessments.
Pivot Tables
Pivot Table
Presents an interactive spreadsheet tool for analyzing trends and activities in a specific market segment. These tables are available only through an annual subscription service.
Predictions
Top 10 Predictions
Provides bold, well-conceived market predictions grounded in solid methodologies, primary research, and analyst experience. Lays out a clear road map to understanding major market opportunities and trends.
Presentations
IDC Presentation
Provides the latest, select CIS forecast data, primary research survey findings, and critical IDC analyst opinion in a succinct, easy-to-digest PowerPoint format.
IDC Survey
Presents a hypothesis about what is happening in the market backed by the results of a demand-side or supply-side survey. The focus is on interpreting and analyzing the survey results and providing a strong point of view along with actionable advice.
IDC Survey Spotlight
Answers a timely question and provides a strong opinion backed by IDC survey data. This is a quick nugget of information that is presented in two concise PowerPoint slides.
Insights Presentation
Provides an easy-to-use format to post on the Web presentations that were previously delivered at public forums (such as conferences and events) or for internal client meetings and client presentations. It may not come as part of a consulting/custom engagement.
Market Analysis Perspective
Delivers a concise current state view of a market and insight into the impact of future trends. Business executives, product managers, and MI/AR professionals can use this information when looking to understand buyers' perspectives and market impacts.
Press Releases
Press Release
Announces significant corporate news, such as key hirings or promotions, performance milestones, event highlights, or speaking engagements.
Product Information
Fact Sheet
Describes a research product. Usually details the major areas of coverage and deliverables, and outlines key questions and competitive market conditions that the research will address. Includes links to all published research for a research product.
Studies
Competitive Analysis
Provides a detailed accounting and review of a vendor's programs, processes, products, service, satisfaction, and/or strategy in a target market. This knowledge helps clients reduce their risk of losing market share or enhance their position over the competition.
Customer Needs and Strategies
Focuses on the important decisions that business and IT professionals make every day.
Industry Developments and Models
Provides a detailed assessment of a specific target market's expansion pattern. This analysis helps clients develop and deploy the right mix of value-add products, programs, or services to support their sales and/or partnering efforts.
Market Analysis
Provides an in-depth examination of the dynamics and future of a single market or a group of related markets. The Market Analysis is where we will typically present our forecasts and assumptions, using a key forecast assumptions table.
Market Forecast
Provides the future of a single market or a group of related markets. It presents a new or updated market forecast, including key drivers and assumptions used in the forecast.
Market Share
Provides data on market size, regional allocations, and platform splits as well as a summary of vendor shares for the most recently completed period (year, quarter).
Special Study
Provides a onetime study produced by a research group that is not published as a deliverable under a subscription service.
Survey
Provides a study and interpretation of the results of a demand- or supply-side survey.
Taxonomy
Highlights and emphasizes how IDC tracks the market while also making it easier for customers to find and identify IDC Taxonomy documents.
Technology Assessment
Provides an analysis of the intricacies of an emerging or established technology or the technologies contained within a specific product.
Vendor Needs and Strategies
Provides an in-depth analysis of a company, a small group of companies, a division of a company focused on a particular market, or a best practice that the company exemplifies.
This IDC Web Conference was presented in February 2020 as the last in a three-part series exploring the convergence of modern application development and modern business automation.
Culture permeates everything that an organization ...
This IDC Survey Spotlight presents customer experience (CX) in Egypt during the COVID-19 pandemic. The recent pandemic has highlighted the needs and deficiencies of many organizations. It has also revealed a high level of agility and a new ...
This IDC Market Forecast describes the size and growth of IT professionals' employment by role and region for 2019–2024. The document includes our forecast across 41 different job roles and an analysis of some of the key factors influencing ...
This IDC Survey presents results from the German segment of IDC's European Internet of Things (IoT) Decision-Maker Survey. This survey assesses current and planned deployments of IoT projects, including benefits and challenges, impact of ...
This IDC study represents a vendor assessment of service providers offering unified communications as a service (UCaaS) for enterprise using the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics ...
This IDC study represents a vendor assessment of service providers offering unified communications as a service (UCaaS) for SMBs using the IDC MarketScape model. The assessment reviews both quantitative and qualitative characteristics that ...
This IDC Survey Spotlight discusses whether analytics should be embedded in business applications. As organizations strive to become more data driven, they have to ensure that all business users have access to contextual analytics within ...
This IDC Survey Spotlight presents select findings from IDC's IT Infrastructure for Storage Survey. The survey was conducted in October 2020 and includes responses from over 600 IT and line-of-business (LOB) personnel responsible ...
This IDC Market Presentation highlights select results from IDC's 2020 CloudShare ISV Survey for Asia/Pacific (excluding Japan) (APEJ) and some key differences in strategies and attitudes between ISVs in the region and ...
This IDC Presentation looks at the progress and priorities of Asia/Pacific oil and gas (O&G) companies within their industrial operational transformations, focusing on Industry 4.0 initiatives. It provides an analysis of the results ...
This IDC Market Glance provides a graphical view of open source software projects associated with key system infrastructure software and application development and deployment software technologies. It includes representative open source ...
This IDC Perspective discusses key characteristics of the recent SolarWinds attack. While the investigation of the hack continues, this document highlights three most important implications of the hack on every organization’s cyber practices.
...IDC에서 국내 빅데이터 및 분석 리서치를 담당하고 있는 최승근 수석연구원은 "COVID-19 팬데믹을 겪으며 기업은 디지털 트랜스포메이션(DX)의 중요성뿐 아니라 AI 및 빅데이터 분석 신기술을 활용한 디지털 기반 비대면 기술의 필수성에 대해 그 어느 때보다도 깊이 인식하게 되었다. 조직은 디지털 혁신을 가속화하기 위해 클라우드 도입 및 데이터 분석 플랫폼 인프라를 강화하고, 포스트 코로나 시대를 준비함에 있어 비즈니스 ...
The news that Lectra is acquiring its long-time competitor comes at a time when the industries it serves — namely those that involve sewn products, including apparel, furniture, and automotive seating — are struggling due to shutdowns, economic ...
This IDC Market Note summarizes the RISE with SAP announcement and provides analyst-related reactions.
This IDC Market Perspective provides an overview of the evolution of Ricoh's service lines, its rapid reaction to the business impact of COVID-19, and the development of a customer engagement model including the launch of print devices that ...
This IDC Perspective identifies 10 major trends that we believe will impact life science companies in 2021.
"The industry has responded rapidly to the COVID-19 pandemic by driving an exponential growth in digitally disruptive technologies ...
This IDC study provides a 2021–2025 forecast for the worldwide IT automation and configuration management software market.
According to Tim Grieser, research vice president, Enterprise System Management Software, "The worldwide IT ...
This IDC study provides a 2021–2025 forecast for the worldwide IT operations management software market.
According to Tim Grieser, research vice president, Enterprise System Management Software at IDC, "The worldwide IT operations ...
This IDC study presents a five-year forecast for the APEJ manufacturing IT applications industry as of September 2020. It reviews and analyzes market context, including both drivers and inhibitors of IT application growth. It also highlights ...
HP Inc. has launched a new partner initiative called HP Amplify Impact. The program — one of the first of its kind — provides access to a broad range of resources aimed at helping channel partners establish long-term, measurable goals for ...
This IDC Market Glance provides a segmentation of technology solutions and technology and services providers being deployed and adopted by organizations to drive enterprise intelligence.
This IDC study provides an analysis of the Japan unified communications and collaboration workspace market share based on vendor revenue performance in 2019. IDC classifies the market into four major solution segments — the IP telephony ...
Red Hat's acceleration of the move positioning CentOS Linux as an upstream community distribution that is a precursor for subsequent Red Hat Enterprise Linux releases, not surprisingly, has ruffled some feathers in the CentOS community. ...
本Web Conference Proceeding: Tech Supplierは、IDC Japan ソフトウェア＆セキュリティのグループマネージャーである入谷 光浩による講演の内容をプレゼンテーションスライドと音声ファイルによって提供するものである。
デジタルトランスフォーメーション（DX）の進展がコンテナ／Kubernetes、サーバーレス、マイクロサービスなどのクラウドネイティブ技術の導入を加速させている。さらにDXでアプリケーションの開発スピードが要求されるようになり、ローコード／ノーコード開発への注目が高まっている。この2つのアプリケーション変革は、企業におけるアプリケーションの消費から生産へのシフトを促し、デジタルイノベーションを加速させていく。本講演では、クラウドネイティブとローコード／ノーコードがユーザー企業とITサプライヤーにどのような影響を与えるかについて議論し、ITサプライヤーがとるべき施策について考察する。
...本Web Conference Proceeding: Tech Supplierは、IDC Japanのグループディレクターである眞鍋 敬による講演の内容をプレゼンテーションスライドと音声ファイルによって提供するものである。
2020年は新型コロナウイルス感染症（COVID-19）の影響によって、2019年以前には顕在化していなかった経済／ITに関する課題が浮き彫りになった。また今後の働き方、企業と顧客の関係は完全に元には戻らない「ネクストノーマル」時代への突入が予測される。IDCでは2021年以降、IT市場は緩やかな回復を予測しており、「ネクストノーマル」時代に向けた市場変化への準備を行うことがITサプライヤーの急務になっているとみている。本セッションでは、IT市場における「ネクストノーマル」時代を勝ち残るために必要なデータ活用／アナリティクスを議論する。
...Oracle announced new features in marketing, sales, and service applications within Oracle CX that extend the use of AI and automation and improve integration between CX products that will help enterprise customers improve personalization ...
本Web Conference Proceeding: Tech Supplierは、IDC Japanのリサーチバイスプレジデントである寄藤 幸治による講演の内容をプレゼンテーションスライドと音声ファイルによって提供するものである。
Future Enterpriseを実現するためには9つのPracticeを未来にシフトすることが必要であるが、いずれの「未来化」（Future of X）についてもそれを支える人材と、それらの人材が最大限に能力を発揮できる組織体制が必要である。IDC ...
本Web Conference Proceeding: Tech Supplierは、IDC Japan ソフトウェア＆セキュリティのリサーチマネージャーである飯坂 暢子による講演の内容をプレゼンテーションスライドと音声ファイルによって提供するものである。
AI（Artificial Intelligence：人工知能）は業務プロセス／ワークフローの自動化を拡張する技術の一つとしてビジネス全体に浸透している。先駆的企業は自然言語処理、深層学習、音声／テキスト変換などAIツールを組織全体で活用、拡張することでAIの推論によるインサイトの有効活用に取り組んでいる。一方で後れを取る企業は組織／プロセス／データがサイロ化し、起こり得る市場の外部要因に素早く対応できなくなる。本講演では新型コロナウイルス感染症（COVID-19）が拍車をかけたビジネス環境の不確実性を機会と捉えて「ネクストノーマル」の創造にAIをどのように活用するのか、AIの市場動向を踏まえてITサプライヤーに提言する。
...This IDC Survey examines CIO priorities and views on digital transformation (DX) and associated challenges across the Middle East, Turkey, and Africa (META) region. One of its aims is to provide a greater understanding of the strategic and ...
This IDC Market Perspective provides IDC Health Insights' review of key IT deals, news, and digital initiatives in European life sciences and pharma in Q4 2020. In the unfolding COVID-19 scenario, it is critical for European life sciences ...
This IDC study presents a vendor assessment of digital finance and accounting business process services (BPS) focusing on the use of digital levers to deliver these services and drive greater cost and process efficiencies, reduce total cost ...
This IDC Vendor Profile focuses on Germany-headquartered company MEHRWERK GmbH, founded in 2008. In 2018, MEHRWERK introduced an innovative process mining software tool based on the Qlik platform to offer comprehensive process mining capabilities ...
On February 4, 2021, Microsoft announced the launch of Microsoft Viva, an employee experience platform (EXP) that brings together a variety of tools and features for employee engagement (EX), learning, well-being, and knowledge discovery ...
This IDC Market Perspective provides an overview of the potential impact on the digital market of the Trade and Cooperation Agreement between the U.K. and Europe. The key elements of the deal and their effects on ICT spending are discussed, ...
This IDC Market Perspective provides insight into five key trends that will impact the worldwide unified communications and collaboration (UC&C) market in 2021 and beyond.
"The importance of UC&C solutions, supported on robust ...
This IDC Market Perspective provides a framework of three sustainability pillars for the IT industry: Technology Vendor Performance, Technology as an Enabler, and Technology for Good. Using this framework, this document quantifies over 200 ...
This IDC TechScape discusses technologies that are essential to enable innovation through a retail commerce platform and to execute commerce everywhere business models efficiently and effectively. The study aims to help senior executives ...
This IDC Perspective addresses the challenge of inflexible work environments in organizations and their detriment to productivity, worker creativity, and ultimately business value. This study defines intelligent digital workspaces as a framework ...
This IDC Perspective focuses on the approach to asset assessment and asset digitization that companies can develop with the support of the right services company. Having domain-experienced and reliable technology partners is critical for ...
This IDC Market Note examines how purpose and corporate social responsibility (CSR) initiatives can improve the employee experience. While CSR typically represents a normatively driven, non-standardized approach to sustainability, programs ...
This IDC Web Conference unveils five critical pillars that must be considered if business growth in Sub-Saharan Africa is to be achieved in 2021. Relevance, affordability, accessibility, security, and trustworthiness are strategic imperatives ...
This IDC study on artificial intelligence maturity is intended to offer a systematic and rigorous approach for organizations to assess their competency and maturity. To help financial institutions evaluate current artificial intelligence ...
This IDC Web Conference discusses the key trends IDC's Worldwide Channels and Alliances team is seeing in software and infrastructure channels, as well as in strategic alliances as we move toward recovery. The team also reviews its 2020 ...
This IDC study provides an overview of computing platforms market. In 2021, the taxonomy has been significantly overhauled to include non-rack and custom rack form factors (including accommodations for systems deployed in supercomputing). ...
This IDC Perspective looks at the continuing impact on, and implications for, the supply chain as a consequence of global disruptions caused by the COVID-19 pandemic.
"2020 was a challenging year for global supply chains, and we learned ...
The Turkey CIO Perspectives on DX: January 2021 View survey was conducted in December 2020. The document addresses the results of IDC’s survey of CIOs across vertical markets in Turkey on the priorities and challenges of digital transformation ...
本調査レポートでは、国内DevOpsソリューション市場の動向を分析している。「DevOpsを実践している、あるいはDevOpsの実践を検討している企業では、CI/CDなどの技術的なことよりも、人材や文化に関することがDevOpsの大きな障壁となっている。したがって、ITサプライヤーは、DevOpsの技術的な支援だけではなく、DevOpsの教育やトレーニング、文化や意識の改革などに関する支援にも注力すべきである」と、IDC Japan ソフトウェア＆セキュリティのグループマネージャーである入谷 ...
This IDC Survey presents results from the Customer Experience section of IDC's European Software Survey, completed in November 2020 (N = 763). It focuses on journey management across verticals, analyzing European organizations' top journey ...
This IDC Tech Buyer Presentation examines customer engagement and loyalty strategies for touchless retail. The new normal requires continued investment in touchless omni-channel retail business to engage customers and drive customer lifetime ...
This IDC Market Forecast discusses the European fixed business voice services market for 2019 to 2024. It examines the transition from TDM to IP voice services and from on-premises voice platforms to hosted services. IDC data products, such ...
This IDC Perspective provides insight into the steps necessary to transform asset life-cycle management processes and technologies. Asset life-cycle management is an enterprise effort with many dependencies — yet today it is executed in ...
This IDC study presents the Japan AI software platform market share based on the 2019 revenue performance. "Enterprise users are entering a new phase of continuous development and operation of AI applications utilizing AI software platforms. ...
This IDC Market Share discusses trends and vendor dynamics in the system and service management software market in Western Europe.
"Despite the COVID-19 pandemic's unprecedent impact on the economy, the SSM market remained resilient ...
This IDC Market Note reviews partner-focused announcements and updates presented during AWS re:Invent 2020. AWS launched several new SaaS programs, new competencies, and new features in AWS Marketplace, especially the ability to list and ...
This IDC Market Presentation discusses examples and analyzes the use cases and opportunities for digital twins and digital thread in support of building and infrastructure operation. Building information modeling (BIM) is a vital set of ...
This IDC Market Presentation highlights how digital twins of products and assets are used extensively during the design and engineering phase and during the operations phase of assets in industries such as oil and gas and energy. Essentially, ...
This IDC study provides an assessment of SaaS and cloud-enabled contract life-cycle management software solutions and discusses what criteria are most important for companies to consider when selecting a system.
"Contract life-cycle ...
This IDC study provides an assessment of SaaS and cloud-enabled spend analysis software solutions and discusses what criteria are most important for companies to consider when selecting a system.
"Spend analysis solutions are moving ...
This IDC study provides an assessment of SaaS and cloud-enabled sourcing software solutions and discusses what criteria are most important for companies to consider when selecting a system.
"Sourcing solutions are becoming more cognitive ...
한국 IDC 김경민 수석연구원은 "COVID-19으로 인한 기업 기술 투자 감소 추세속에서도 IoT는 기업들의 비즈니스 민첩성 확보에 핵심적인 기술로 부각되면서 그 역할이 확대되고 있고, 이러한 움직임은 AI 기반 데이터 분석이나 클라우드 등의 디지털 기술과 결합되면서 더욱 가속화되고 있다"고 말했다. 또한 김경민 수석은 "그러한 상황속에서 확장성과 다른 시스템과의 연동을 고려해 표준 기반의 다양한 기술을 효과적으로 연동할 ...
This IDC Market Perspective examines the reasons behind the rapid consolidation taking place in the European market of specialist cloud-native application services providers by major vendors.
"Major services players are now turning ...
This IDC Market Perspective provides insight into buyer expectations of the value in using multicloud management capabilities as part of managed cloud services as well as a framework of required investments that managed SPs need to make ...
This IDC Perspective provides an overview of the architecture and ecosystem of Internet of Things (IoT) platforms in use in the mining industry. This study also identifies key horizontal IoT platform providers and a host of use cases that ...
This IDC Market Note examines Swiss Post Solutions' (SPS') continuing ability to leverage a robust outsourced services line and highlights its recent acquisition of Kodak's Document Management Business that expands its Asia/Pacific presence.
...This IDC Market Note provides an overview of the recently launched VMware Cloud Foundation v4.2. VMware announced VMware Cloud Foundation 4.2, featuring updates to help customers further improve the storage, networking, management, and security ...
The ecosystem consisting of C3.ai, Shell, Baker Hughes, and Microsoft that makes up the Open AI Energy Initiative (OAI) brings together a powerful combination of partners that provide AI tools to not only today's energy industry but also ...
This IDC Market Glance identifies three segments of technology to support whole-person care: services, data, and workflow. There are subcategories that differentiate the role that data and workflow play. "It is heartening to see both government ...
한국 IDC 김경민 수석 연구원은 "2019년 국내 소프트웨어 시장에서 활동하는 사업자들은 디지털 트랜스포메이션 추세속에서 증가한 소프트웨어 인프라 최적화, 지능화 그리고 클라우드 수요를 기반으로 매출 성장세를 보였다."며, "그 과정에서 클라우드 플랫폼 업체, MSP, SI 등 다양한 사업자들과의 파트너십을 통해 클라우드, AI, 애플리케이션 현대화 등을 기반으로 한 산업 전반의 디지털화를 지원하기 위한 준비를 한 것으로 ...
Kicking off 2021 with an acquisition of the Swiss software provider Assentis, Smart Communications increases its footprint as the largest SaaS-based customer communications software provider and expands its offering to financial services ...
该报告分析了2019年中国虚拟终端计算软件市场的规模，发展趋势和主要厂商的表现。
VCC软件市场包括集中式虚拟桌面、虚拟用户会话和其他形式的终端虚拟化产品。2019年中国虚拟终端软件市场的市场规模达到1.97亿美元，未来五年的复合增长率仍将保持在14.1%。由于新冠疫情的爆发，工作空间和方式转型成为企业数字化转型（DX）计划的一部分。更灵活和敏捷的工作方式在未来将成为常态，这将是VCC软件市场的驱动力。
IDC企业级系统和软件研究部高级研究经理李昭表示：“尽管新冠疫情的爆发对经济和企业的ICT支出产生负面影响，但它也加快了企业进行数字化转型的步伐，包括对工作空间的改造。新的远程工作和协作系统不是单一的工具，而是一个统一的平台或集成的解决方案，包括应用程序和桌面虚拟化、内容和协作应用、端点管理、安全和审计应用以及IT服务和资产管理。更灵活和敏捷的工作方式在未来将成为常态，这将是VCC软件市场的驱动力。”
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