IDC Research Types
Analyst
Analyst Profile
Provides complete background information on an IDC analyst. Each profile provides a biography, a notable quotation, a frequently asked question relevant to the particular analyst's focus, and a list of research authored by that analyst.
Team Profile
Lists the analyst members of a topical team. Outlines general areas of coverage and any specialties.
Briefs
Flash
Provides rapid IDC insight and analysis about a significant industry event or conference, merger or acquisition, product announcement, or other fast-breaking news affecting the IT market.
Forecast Update
Provides a short, quick look at an updated forecast and the changed assumptions behind the update. It updates a market forecast published in the same calendar year, identifies changed and key forecast assumptions, and highlights actions for participants to consider in light of the changes.
IDC Insight
Provides coverage and analysis of an industry event, new product or service, or a company announcement or development.
Update
Provides brief overview coverage of what is happening in a market.
Vendor Profiles
Provides a concise, hard-hitting profile of an emerging vendor. A profile will highlight new players and technologies and the potential paradigm shifts or disruptions a vendor represents.
Daily Graphics
Daily Graphic
Illustrates IDC's keen analysis of major market trends in downloadable PowerPoints. Available as a free download the day it appears, an IDC Daily Graphic provides valuable material for speeches and strategic planning.
Event Proceedings
Event Proceeding
Provides published slides, audio, and other materials from IDC and Insights Web conferences, briefings, forums, or other events.
Events
Conference
Delivers dependable, relevant, and high-impact data and insight to help organizations make sound business and technology decisions. eBusiness executives, IT professionals, IT suppliers, and services suppliers benefit from the strategic insight and networking opportunities IDC conferences offer. Generally, all presentation slides are available online, and for most conferences, streaming audio of key discussions is available as well.
Web Conference
Focuses on significant trends and paradigm shifts. Each Web conference will provide attendees with leading-edge market information that will enable them to make smart business decisions. For those unable to attend in person or those wishing to review the content presented, these synchronized multimedia presentations are available online.
IDC DecisionScapes
IDC FutureScape
Serves as a framework for IT/tech professionals' IT strategy and planning for the next one to three years. It lists IDC's top 10 worldwide technology trends for the coming one to three years in a given research area and includes related drivers, projected IT/business strategy impact, and guidance.
IDC MarketScape
Helps IT/tech professionals develop a short list of suitable suppliers when selecting a vendor. Provides an unbiased assessment of tech suppliers in terms of offerings, strategy, capabilities, and other important factors in a given technology area.
IDC MaturityScape
Describes five stages of "maturity" or capability for a particular technology area, helps IT/tech professionals understand where their organizations fit within those stages, and provides guidance on key components for planning successful improvements to a tech initiative.
IDC MaturityScape Benchmark
Helps IT/tech professionals to benchmark their maturity against peers, develop a business case for a tech initiative, and build consensus about where critical IT investments should be made. Presents quantitative research results that show the market distribution for a given tech initiative across the five stages of maturity presented in the related IDC MaturityScape. Shows the results and components of particularly successful initiatives.
IDC PeerScape
Gives IT/tech professionals insight into best practices (and practices to avoid) by providing specific use case examples implemented by peers. Identifies practices that have the most impact on the success of a tech or business initiative, and provides actionable guidance for each practice.
IDC PlanScape
Helps IT/tech professionals to justify and plan a business and/or technology investment or opportunity by exploring why, what, who, and how (these are also the main section headings). Presents key players, critical success factors, risks, and actions to consider for a designated technology and/or business management area.
IDC TechScape
Helps IT/tech professionals with developing IT strategic plans and evaluating emerging technologies in terms of their risk to the business. Shows the adoption curve and risk levels over time for a specific emerging technology. Sorts technologies into three "adoption model" categories (transformational, incremental, opportunistic) to help tech leaders determine the potential impact for their organization.
IDC Links
IDC Link
Provides timely context and insight around important market trends and events in a short opinion piece. IDC Links provide IDC's point of view on:
- Financial announcements
- Product announcements
- Mergers and acquisitions or divestitures
- Events
- Response to news
Insights-only Research
Best Practices
Correlates the use of specific practices and superior performance as indicated by an analysis of the benchmarking database. Highlights any significant differences between industries. Conclusions provide a set of process priorities for improving a business case and advice on how to overcome change management issues.
Business Strategy
Helps buyers to assess their business strategies and/or associated business processes, especially as they relate to the use of technology.
Methods and Practices
Provides a step-by-step description of a method or methods that can be applied. As appropriate, the report may compare the benefits and drawbacks of several methods.
Perspective
Presents an article written by an Insights analyst on a topic of special interest to a target audience. This information has generally already appeared in an industry publication and is repackaged for display on the Insights Web site.
Vendor Assessment
Helps buyers select the right IT supplier. The report helps buyers understand the various providers of a technology by providing analysis on market landscape, vendor profiles, vendor market share, and vendor assessments.
Pivot Tables
Pivot Table
Presents an interactive spreadsheet tool for analyzing trends and activities in a specific market segment. These tables are available only through an annual subscription service.
Predictions
Top 10 Predictions
Provides bold, well-conceived market predictions grounded in solid methodologies, primary research, and analyst experience. Lays out a clear road map to understanding major market opportunities and trends.
Presentations
IDC Presentation
Provides the latest, select CIS forecast data, primary research survey findings, and critical IDC analyst opinion in a succinct, easy-to-digest PowerPoint format.
IDC Survey
Presents a hypothesis about what is happening in the market backed by the results of a demand-side or supply-side survey. The focus is on interpreting and analyzing the survey results and providing a strong point of view along with actionable advice.
IDC Survey Spotlight
Answers a timely question and provides a strong opinion backed by IDC survey data. This is a quick nugget of information that is presented in two concise PowerPoint slides.
Insights Presentation
Provides an easy-to-use format to post on the Web presentations that were previously delivered at public forums (such as conferences and events) or for internal client meetings and client presentations. It may not come as part of a consulting/custom engagement.
Market Analysis Perspective
Delivers a concise current state view of a market and insight into the impact of future trends. Business executives, product managers, and MI/AR professionals can use this information when looking to understand buyers' perspectives and market impacts.
Press Releases
Press Release
Announces significant corporate news, such as key hirings or promotions, performance milestones, event highlights, or speaking engagements.
Product Information
Fact Sheet
Describes a research product. Usually details the major areas of coverage and deliverables, and outlines key questions and competitive market conditions that the research will address. Includes links to all published research for a research product.
Studies
Competitive Analysis
Provides a detailed accounting and review of a vendor's programs, processes, products, service, satisfaction, and/or strategy in a target market. This knowledge helps clients reduce their risk of losing market share or enhance their position over the competition.
Customer Needs and Strategies
Focuses on the important decisions that business and IT professionals make every day.
Industry Developments and Models
Provides a detailed assessment of a specific target market's expansion pattern. This analysis helps clients develop and deploy the right mix of value-add products, programs, or services to support their sales and/or partnering efforts.
Market Analysis
Provides an in-depth examination of the dynamics and future of a single market or a group of related markets. The Market Analysis is where we will typically present our forecasts and assumptions, using a key forecast assumptions table.
Market Forecast
Provides the future of a single market or a group of related markets. It presents a new or updated market forecast, including key drivers and assumptions used in the forecast.
Market Share
Provides data on market size, regional allocations, and platform splits as well as a summary of vendor shares for the most recently completed period (year, quarter).
Special Study
Provides a onetime study produced by a research group that is not published as a deliverable under a subscription service.
Survey
Provides a study and interpretation of the results of a demand- or supply-side survey.
Taxonomy
Highlights and emphasizes how IDC tracks the market while also making it easier for customers to find and identify IDC Taxonomy documents.
Technology Assessment
Provides an analysis of the intricacies of an emerging or established technology or the technologies contained within a specific product.
Vendor Needs and Strategies
Provides an in-depth analysis of a company, a small group of companies, a division of a company focused on a particular market, or a best practice that the company exemplifies.
This IDC Market Perspective provides insights into five key trends impacting the carrier networks infrastructure market in 2021 and beyond.
"Carrier networks are in a state of transition. The consumer and business demand on these networks ...
This IDC Market Perspective features the branch of one, an emerging new architecture that has been precipitated by the impacts stemming from the COVID-19 pandemic.
"While enterprises may have rushed into decisions of how to rapidly ...
This IDC Market Perspective discusses the case study of Coca-Cola European Partners as an example of how "safe return to office" technologies can support large organizations in resuming onsite operations.
"The protracted health crisis ...
This Market Note focuses on IDC's viewpoints on the path ahead for the healthcare organizations in India. As these organizations have firm plan to increase their IT spend in 2021, it is essential to channelize these investments, technologies ...
This IDC Market Note examines T-Mobile's quarterly results discussed in the company's 4Q20 and full-year 2020 earnings announcement on February 4, 2021. In this document, IDC analyzes T-Mobile's operating metrics and overall strategy in ...
This IDC Market Perspective provides an overview of the potential impact on the digital market of the Trade and Cooperation Agreement between the U.K. and Europe. The key elements of the deal and their effects on ICT spending are discussed, ...
This IDC Market Perspective updates and expands analysis originally presented in Analyzing Intel's 2020 Industry Analyst Summit; Considering Patrick Gelsinger's Return as CEO in 2021 (IDC ...
This IDC Market Perspective assesses the key strategies of cloud providers in the telecommunications sector. The first wave of the establishment of the telecom cloud is well underway. Over the past five years, most tier 1 operators have ...
This IDC Market Perspective investigates the status of next-generation satellite connectivity and how it will open new connectivity use cases for not only remote locations but also in suburbs, cities, and towns.
"The operational edge, ...
This IDC Market Note summarizes noteworthy developments in the European AI systems marketplace in 4Q20 as selected by IDC's European AI practice members.
"Sentiment toward AI technology spending improved significantly in the final ...
This IDC Market Note examines potential untapped opportunities that mobile operators may be able to leverage to build and grow their connected vehicle business. This includes promoting the capabilities of a nationwide retail footprint, doubling ...
This IDC Market Perspective provides a long-range strategic outlook of the markets and emerging technologies for the rise of the 5G cellular and the expected 6G network infrastructure. It highlights the upcoming 3GPP standards release under ...
This Market Perspective identifies the factors that have driven enterprise demand for mobile private networks, and those that will further fuel demand during the next few years. It describes how the mobile industry is marketing solutions ...
This IDC Market Note captures key industrial IoT announcements from the 2021 virtual Consumer Electronics Show (CES). Although the focus of the event remains on consumer technology, the lines continue to blur as more and more industrial ...
This IDC Market Perspective provides an overview of the utilities industry in 4Q20, covering M&As, agreements, reorganizations, and major business developments; new financing deals; major traditional infrastructure projects; major renewables ...
This IDC Market Perspective provides an overview and an analysis of the learning services offerings of leading European service providers. The learning services market is in rapid development, and demand from customers on ability to grow ...
This IDC Market Perspective provides an overview of utilities' asset operations in 4Q20, covering M&As, agreements, reorganizations, and major business developments; new financial deals and major traditional infrastructure projects; ...
This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines customer care and billing; customer engagement; smart metering; digital transformation; emobility developments; and smart city initiatives ...
This IDC Vendor Profile examines and evaluates EPAM's evolution and the company's strategy to invest in related talent, technology, and acquisitions to meaningfully differentiate itself as it enables its customers build resilient internal ...
This IDC Market Perspective provides an overview of the EMEA oil and gas industry in 3Q20. It covers M&As, agreements, reorganizations, and major business developments; upstream, midstream, and downstream deals; global LNG contracts; ...
This IDC Market Perspective considers some of the key technology trends that occurred in retail in Europe during 2020 — the strong expansion of ecommerce, the rising importance of logistics, and the rise of contactless in brick-and-mortar ...
Wi-Fi 6 extends Wi-Fi service to congested, high-capacity scenarios such as airports, stadiums, factories, and shopping malls, and opens up the ability to make some of these networks self-funding or even profitable instead of being treated ...
This IDC Market Perspective examines the top 5 trends to expect in the U.S. mobile market for 2021 and beyond. 2020 was a year like no other, bringing unexpected changes and shifts in the U.S. mobile market. The coming year and beyond will ...
This IDC Market Note discusses QA's offerings and initiatives, focusing on its programs to reskill the wider workforce and expanding the tech talent pool through apprenticeships.
This IDC Market Note is part of our Women in Tech research series. It discusses AWS' initiatives around diversity and inclusion in Europe, focusing on its programs through the talent life cycle to attract and retain women in technical roles.
...This IDC Market Perspective profiles Equinix, which is the global datacenter and interconnection leader.
"Equinix is well positioned to remain a leader in the colocation and interconnection sector. It has a strong global footprint ...
本調査レポートは、2020年までの国内クライアント仮想化市場、関連企業およびユーザー企業、それぞれの動向分析を基に、2021年の市場に影響を与える10項目についてIDCがまとめたものである。IDC Japan PC、携帯端末＆クライアントソリューションのシニアマーケットアナリストである渋谷 寛は、「2021年は、「ネクストノーマル」へ向けたIT戦略が試される年になるであろう。クライアント仮想化事業者は、サステナビリティやレジリエンシーを考慮した最適なハイブリッドソリューションを提案することが求められている」と指摘している。
...This IDC Market Note summarizes key messages from KPN's annual Industry Analyst Day for its Business division on October 8 and corporate strategy update on November 24. It also provides IDC's perspective on both events.
This IDC Market Perspective examines the influence of artificial intelligence on the achievement of sustainable and social goals as well as its related ethical and fairness challenges. The document highlights the use cases of AI in Europe ...
This IDC Perspective looks at the key trends and vendors in Europe driving workplace transformation and the Future of Work through UC&C tools. Collaboration that facilitates Future of Work best practices is no longer linked to the use ...
This IDC Market Note summarizes noteworthy developments in the European AI systems marketplace in 3Q20 as selected by IDC's European AI practice members.
"A number of sectors have been hard hit by the pandemic. AI vendors have lost ...
本調査レポートは、国内データエコシステム市場およびIoT市場において2021年に起きると予測する主要な10項目と、それらに対応すべくベンダーがどのようなアクションを取るべきかについてまとめたものである。企業がIoTデータや、基幹系システム／業務システムに蓄積されるデータなど、企業内部におけるさまざまなファーストパーティデータを、外部のセカンドパーティ（協業先の組織）／サードパーティ（協業先以外の外部組織）データと掛け合わせ、新たなビジネスモデル／収益モデルを創出すべく形成するステークホルダーの集合体を「データエコシステム」と定義している。ベンダーは、データエコシステムを取り巻く、法規制の変化、データ流通基盤技術の変化、期待されるソリューション像の変化、ステークホルダー間の関係性の変化、個人／企業の意識の変化など、さまざまな変化に対応する必要があるとみられる。
IDC ...
The IDC Market Perspective presents an overview of telecommunications service provider's capital expenditure worldwide and discusses in brief the regional factors influencing the overall telecommunications service provider industry capex.
"The ...
This IDC Market Perspective examines the features and advantages that 5G brings to AR for field service workers. In the search for turnkey use cases for 5G, augmented reality is frequently discussed as one of the top near-term opportunities ...
This IDC Market Note provides IDC's perspective on Nokia's Digital Operations Center solution for addressing the service provisioning, activation, and assurance functions relative to digital services enablement.
"One of the greatest ...
This IDC Market Perspective examines a few key trends that will define 5G in the coming 12 months. 2020 was the year that 5G deployments began to reach critical mass in many countries, despite the COVID-19 pandemic. As we move to 2021, 5G ...
This IDC Market Perspective provides an overview of the emerging enterprise network as a service (NaaS) market, including the evolution of this market and trends driving the market from both the enterprise and network vendor perspectives, ...
本調査レポートは、在宅勤務の現状と今後の展望、在宅勤務でセキュリティを確保しながら生産性を維持し、かつ協働作業を円滑に進めるために導入が進むアプリケーション、そして新型コロナウイルス感染症（COVID-19）の感染拡大とは関係なく効率的な働き方に貢献するアプリケーションなどの導入状況、今後の投資予定について、Webアンケート調査や取材の結果に基づいて考察している。IDC Japan PC、携帯電話＆クライアントソリューションのグループマネージャーである市川 和子は、「ITサプライヤーは、ネクストノーマル時代に成功し続けるために事業の基盤となる人事制度や働き方の変革を目指すユーザー企業をテクノロジーで支援すべきである」と述べている。
...This IDC Market Perspective provides insight on enterprise application spending in 2021. Enterprise application vendors are sitting on a gold mine for 2021 if they have paid attention and moved to a modern, modular, and transformational ...
This IDC Market Perspective video series episode identifies the five stages of enterprise recovery in the wake of the COVID-19 pandemic. Watch as IDC President, Crawford Del Prete; Chief Research Officer, Meredith Whalen; and Chief Analyst ...
This video is the first in IDC's "Candid Conversations on Moving from Crisis to Recovery" series, where IDC's executives and senior research leaders explore the ways technology supports business recovery and resiliency, especially in response ...
This IDC Market Perspective video series episode explores China's governmental and corporate response to the COVID-19 pandemic and China's progress along the five stages of enterprise recovery. Watch as IDC President, Crawford Del Prete; ...
This IDC Market Perspective video series episode explores the biggest takeaways and surprises from IDC FutureScape: Worldwide IT Industry 2021 Predictions (IDC #US46942020, ...
This IDC Market Perspective video series episode investigates the critical roles cloud platforms are playing in enterprises' crisis response and recovery efforts. Watch as IDC President, Crawford Del Prete; Chief Research Officer, Meredith ...
This IDC Market Perspective video series episode explores the challenges small and midsize businesses (SMBs) are facing in this economic downturn and what these businesses need to survive. Watch as IDC President, Crawford Del Prete; Chief ...
This IDC Market Perspective video series episode reviews the transformational technologies and policies supporting safer return-to-work initiatives. Watch as IDC President, Crawford Del Prete; Chief Research Officer, Meredith Whalen; and ...
本調査レポートは、Society 5.0に求められる分野横断型のデータ流通サービスプラットフォームに求められる要件を議論したものである。Society 5.0では、さまざまなソースからのばらばらのデータを、デジタルツインなどによって統合し、アナリティクスやAI処理を行うことで、データによる社会経済課題の解決を実現する。そのベースとなる分野横断型のデータ流通サービスプラットフォームでは、スケーラビリティ、相互運用性の確保、トラストの確立などが重要な要件となる。「今後、デジタル保護主義によって、国／地域を越えたデータ流通が制約を受ける可能性がある。データ流通サービスプラットフォームを提供する事業者は、こうした事態に対応できるようデータローカリゼーションなどの各国／地域の規制などに対応可能なビジネススキームを持つべきである」とIDC ...
This IDC Market Note covers the key lessons learned and future priorities that will drive CIOs agenda in 2021 and beyond. It summarizes key takeaways from the CIO Advisory Roundtable held in November 2020 and moderated by IDC, capturing ...
本調査レポートは、国内のITサプライヤー（ITベンダー、ソフトウェアベンダー、システムインテグレーター）が、自らのDXの取り組みについて、どのように環境の変化に順応し変革しようとしているのか、について調査し分析したものである。なお、7社のITサプライヤーにおける自社のDXの取り組みについてはプロフィールとして個別に掲載している。
ITサプライヤーは、経営トップのリーダーシップと、現場の社員一人ひとりの「ワガコト化」の推進によって、組織／人事／ITの三位一体の改革を、試行錯誤を重ねトップダウンとボトムアップの組み合せによって進めている。そのITサプライヤーが進める自社のDXの効果に「試行錯誤のプロセス」がある。これは、DXの仮説、検証、仕組み化の実行による成功事例／失敗事例の実体験と、その実体験に基づきDXを前進させるための勘どころの習得のプロセスである。このプロセスは、DXの推進に共通の根幹のプロセスであるため、ITサプライヤー自身の競争優位の確立のみならず、顧客志向を追求する実体験の場にもなる。そのDXを推進する組織文化においては、挑戦することは重要であるものの、品質の低下を許容する文化にしてはならない。つまり、ITサプライヤーは、自社のDXの推進において、挑戦と品質の両方の重要性を追求する組織文化の醸成が必要と考える。
「ITサプライヤーは、自社のDXで模倣困難な付加価値を創発することによって、これまでのITツールの提供からITユーザーにとってのビジネス的価値の提供へとビジネスモデルをシフトすべきである」と、IDC ...
This IDC Market Perspective discusses how a holistic approach to use of a digital infrastructure ecosystem accelerates digitally driven enterprises' use of innovative technologies. In the future of digital infrastructure, digitally driven ...
This IDC Market Perspective outlines major workplace trends and recommendations for workplace management application vendors now, in the near term, and post-pandemic. Organizations are stepping back to look at their overall workplace strategies, ...
This IDC Market Note discusses key security and user privacy updates included in Android 11 from a general business use and enterprise deployment perspective. Android 11 was released on September 8, 2020, and Google remains committed to ...
This IDC Market Perspective analyzes DISH's prospects for becoming a 5G nationwide carrier that can compete with the established U.S. mobile operators. DISH Network became a nationwide mobile operator this year with the acquisition of Sprint's ...
This IDC Market Perspective discusses Intel's newly launched 11th Gen Core mobile processors with Iris Xe graphics (codenamed Tiger Lake) for thin and light devices, and highlights the new architecture and SoC design, the new AI capabilities, ...
本調査レポートは、デジタルトランスフォーメーション（DX）を実施している企業のマネージャー、経営者を対象に、DXの予算拠出元、課題、社内プラットフォーム、KPIなどについて聞いたアンケート調査について、国内での結果と世界での結果を比較、分析したものである。国内の調査は2019年、2020年、世界の調査は2019年のものを対象とした。
国内企業のDXは急速に進んでおり、社内体制や予算措置なども世界の企業に追いつきつつある。一方、DXを顧客エクスペリエンスに役立てたり、デジタルを活用したビジネスの拡大を目指したりといった姿勢については、世界の企業に差をつけられている。「国内企業のDX推進体制は、すでに世界の趨勢に追いついている。COVID-19の感染拡大で社会情勢や顧客との関わり方が変わる中、国内企業はそういった社内DX体制をベースに、より「攻めのDX」へと軸足を移し、「次の常態（ネクストノーマル）」における勝者の道を探っていくべきである」と、IDC ...
"Many communications SPs face the increasing pressure from network commoditization (also known as the dreaded ‘dumb pipe’ scenario), threatening their potential ROI from 5G. New use cases, such as autonomous driving and vertical industry ...
This IDC Market Note provides highlights from Dropbox's first virtual Industry Analyst day held on November 18, 2020. In addition to highlighting new capabilities in its core content sharing and collaboration solution, the company unveiled ...
This IDC Market Note discusses Dropbox's announcements during its first Digital Industry Analyst Day, held on November 18, 2020.
"Dropbox's bold move to become Virtual First from June 2021 will certainly be watched by the industry ...
本調査レポートは、2021年に国内IT市場で起こると予測される変化を10項目にまとめ、ITサプライヤーがそれらの変化にどのように対処すべきかをまとめたものである。主に第3のプラットフォームおよびデジタルトランスフォーメーション（DX）を中心に記述している。2020年に新型コロナウイルス感染症（COVID-19）の感染拡大によって加速したDXの流れは、2021年においてさらに強いものとなり、社会全体の変革をもたらす。デジタル化された製品、サービス、企業が世界の経済活動の半分以上を占める「デジタル優位」の到来は、早まったと言える。
「企業は、IDCが『ネクストノーマル』と呼ぶ新たな社会の中でどのように勝者となるかを模索している。ITサプライヤーは、ネクストノーマルの社会が顧客企業と自社にもたらすインパクトやビジネス機会を顧客と共に考え、対応を行っていくべきである」と、IDC ...
This IDC Market Note provides our perspective concerning how Wipro enables its customers to address the complex operations and monetization challenges that are becoming a key part of all 5G/MEC deployments.
"Operational readiness for ...
This IDC Market Note discusses the Canadian implications of Element AI agreeing to be acquired by ServiceNow.
ServiceNow's acquisition of Element AI combines process and workflow expertise with AI development skill sets in a way that ...
This IDC Market Note presents the key takeaways from several IDC analysts who virtually attended Capgemini's Global Analyst and Advisor Summit 2020 held October 14 and 15. During the event, Capgemini shared with IDC how it is strategically ...
This IDC Market Note presents the key takeaways from several IDC analysts who virtually attended the Citrix Workspace Summit on October 23, 2020. During the event, Citrix shared insight with IDC into the Citrix Workspace platform functionality ...
On October 5, 2020, the Royal Malaysian Customs Department (RMCD) together with IBM Malaysia and A.P. Moller, announced that the RMCD will be adopting the TradeLens blockchain platform in Malaysia. In this IDC Market Note, we will discuss ...
This IDC Market Note examines T-Mobile's quarterly results discussed in the company's 3Q20 earnings announcement on November 5, 2020. In this document, IDC analyzes T-Mobile's operating metrics and the overall strategy in the context of ...
This IDC Market Note discusses 3Q20 results and announcements by the three U.S. cable companies that offer wireless services, along with DISH Network, which owns the Boost Mobile MVNO service. It summarizes IDC's opinion on market changes ...
This IDC Market Perspective describes some of the key ways that CX services vendors can adopt to better serve their clients in 2021. Clients and vendors of CX services have had a dramatic 2020, with new business priorities and new ways of ...
This IDC Market Note discusses IBM's Talent and Transformation offering, provides a customer example, and gives IDC's point of view on talent transformation and IBM's offering.