IDC Research Types
Analyst
Analyst Profile
Provides complete background information on an IDC analyst. Each profile provides a biography, a notable quotation, a frequently asked question relevant to the particular analyst's focus, and a list of research authored by that analyst.
Team Profile
Lists the analyst members of a topical team. Outlines general areas of coverage and any specialties.
Briefs
Flash
Provides rapid IDC insight and analysis about a significant industry event or conference, merger or acquisition, product announcement, or other fast-breaking news affecting the IT market.
Forecast Update
Provides a short, quick look at an updated forecast and the changed assumptions behind the update. It updates a market forecast published in the same calendar year, identifies changed and key forecast assumptions, and highlights actions for participants to consider in light of the changes.
IDC Insight
Provides coverage and analysis of an industry event, new product or service, or a company announcement or development.
Update
Provides brief overview coverage of what is happening in a market.
Vendor Profiles
Provides a concise, hard-hitting profile of an emerging vendor. A profile will highlight new players and technologies and the potential paradigm shifts or disruptions a vendor represents.
Daily Graphics
Daily Graphic
Illustrates IDC's keen analysis of major market trends in downloadable PowerPoints. Available as a free download the day it appears, an IDC Daily Graphic provides valuable material for speeches and strategic planning.
Event Proceedings
Event Proceeding
Provides published slides, audio, and other materials from IDC and Insights Web conferences, briefings, forums, or other events.
Events
Conference
Delivers dependable, relevant, and high-impact data and insight to help organizations make sound business and technology decisions. eBusiness executives, IT professionals, IT suppliers, and services suppliers benefit from the strategic insight and networking opportunities IDC conferences offer. Generally, all presentation slides are available online, and for most conferences, streaming audio of key discussions is available as well.
Web Conference
Focuses on significant trends and paradigm shifts. Each Web conference will provide attendees with leading-edge market information that will enable them to make smart business decisions. For those unable to attend in person or those wishing to review the content presented, these synchronized multimedia presentations are available online.
IDC DecisionScapes
IDC FutureScape
Serves as a framework for IT/tech professionals' IT strategy and planning for the next one to three years. It lists IDC's top 10 worldwide technology trends for the coming one to three years in a given research area and includes related drivers, projected IT/business strategy impact, and guidance.
IDC MarketScape
Helps IT/tech professionals develop a short list of suitable suppliers when selecting a vendor. Provides an unbiased assessment of tech suppliers in terms of offerings, strategy, capabilities, and other important factors in a given technology area.
IDC MaturityScape
Describes five stages of "maturity" or capability for a particular technology area, helps IT/tech professionals understand where their organizations fit within those stages, and provides guidance on key components for planning successful improvements to a tech initiative.
IDC MaturityScape Benchmark
Helps IT/tech professionals to benchmark their maturity against peers, develop a business case for a tech initiative, and build consensus about where critical IT investments should be made. Presents quantitative research results that show the market distribution for a given tech initiative across the five stages of maturity presented in the related IDC MaturityScape. Shows the results and components of particularly successful initiatives.
IDC PeerScape
Gives IT/tech professionals insight into best practices (and practices to avoid) by providing specific use case examples implemented by peers. Identifies practices that have the most impact on the success of a tech or business initiative, and provides actionable guidance for each practice.
IDC PlanScape
Helps IT/tech professionals to justify and plan a business and/or technology investment or opportunity by exploring why, what, who, and how (these are also the main section headings). Presents key players, critical success factors, risks, and actions to consider for a designated technology and/or business management area.
IDC TechScape
Helps IT/tech professionals with developing IT strategic plans and evaluating emerging technologies in terms of their risk to the business. Shows the adoption curve and risk levels over time for a specific emerging technology. Sorts technologies into three "adoption model" categories (transformational, incremental, opportunistic) to help tech leaders determine the potential impact for their organization.
IDC Links
IDC Link
Provides timely context and insight around important market trends and events in a short opinion piece. IDC Links provide IDC's point of view on:
- Financial announcements
- Product announcements
- Mergers and acquisitions or divestitures
- Events
- Response to news
Insights-only Research
Best Practices
Correlates the use of specific practices and superior performance as indicated by an analysis of the benchmarking database. Highlights any significant differences between industries. Conclusions provide a set of process priorities for improving a business case and advice on how to overcome change management issues.
Business Strategy
Helps buyers to assess their business strategies and/or associated business processes, especially as they relate to the use of technology.
Methods and Practices
Provides a step-by-step description of a method or methods that can be applied. As appropriate, the report may compare the benefits and drawbacks of several methods.
Perspective
Presents an article written by an Insights analyst on a topic of special interest to a target audience. This information has generally already appeared in an industry publication and is repackaged for display on the Insights Web site.
Vendor Assessment
Helps buyers select the right IT supplier. The report helps buyers understand the various providers of a technology by providing analysis on market landscape, vendor profiles, vendor market share, and vendor assessments.
Pivot Tables
Pivot Table
Presents an interactive spreadsheet tool for analyzing trends and activities in a specific market segment. These tables are available only through an annual subscription service.
Predictions
Top 10 Predictions
Provides bold, well-conceived market predictions grounded in solid methodologies, primary research, and analyst experience. Lays out a clear road map to understanding major market opportunities and trends.
Presentations
IDC Presentation
Provides the latest, select CIS forecast data, primary research survey findings, and critical IDC analyst opinion in a succinct, easy-to-digest PowerPoint format.
IDC Survey
Presents a hypothesis about what is happening in the market backed by the results of a demand-side or supply-side survey. The focus is on interpreting and analyzing the survey results and providing a strong point of view along with actionable advice.
IDC Survey Spotlight
Answers a timely question and provides a strong opinion backed by IDC survey data. This is a quick nugget of information that is presented in two concise PowerPoint slides.
Insights Presentation
Provides an easy-to-use format to post on the Web presentations that were previously delivered at public forums (such as conferences and events) or for internal client meetings and client presentations. It may not come as part of a consulting/custom engagement.
Market Analysis Perspective
Delivers a concise current state view of a market and insight into the impact of future trends. Business executives, product managers, and MI/AR professionals can use this information when looking to understand buyers' perspectives and market impacts.
Press Releases
Press Release
Announces significant corporate news, such as key hirings or promotions, performance milestones, event highlights, or speaking engagements.
Product Information
Fact Sheet
Describes a research product. Usually details the major areas of coverage and deliverables, and outlines key questions and competitive market conditions that the research will address. Includes links to all published research for a research product.
Studies
Competitive Analysis
Provides a detailed accounting and review of a vendor's programs, processes, products, service, satisfaction, and/or strategy in a target market. This knowledge helps clients reduce their risk of losing market share or enhance their position over the competition.
Customer Needs and Strategies
Focuses on the important decisions that business and IT professionals make every day.
Industry Developments and Models
Provides a detailed assessment of a specific target market's expansion pattern. This analysis helps clients develop and deploy the right mix of value-add products, programs, or services to support their sales and/or partnering efforts.
Market Analysis
Provides an in-depth examination of the dynamics and future of a single market or a group of related markets. The Market Analysis is where we will typically present our forecasts and assumptions, using a key forecast assumptions table.
Market Forecast
Provides the future of a single market or a group of related markets. It presents a new or updated market forecast, including key drivers and assumptions used in the forecast.
Market Share
Provides data on market size, regional allocations, and platform splits as well as a summary of vendor shares for the most recently completed period (year, quarter).
Special Study
Provides a onetime study produced by a research group that is not published as a deliverable under a subscription service.
Survey
Provides a study and interpretation of the results of a demand- or supply-side survey.
Taxonomy
Highlights and emphasizes how IDC tracks the market while also making it easier for customers to find and identify IDC Taxonomy documents.
Technology Assessment
Provides an analysis of the intricacies of an emerging or established technology or the technologies contained within a specific product.
Vendor Needs and Strategies
Provides an in-depth analysis of a company, a small group of companies, a division of a company focused on a particular market, or a best practice that the company exemplifies.
This IDC Perspective discusses about Canadian government testing recovery in 2021 in a move toward a digital government. For Canadian governments, crisis brought action, while recovery will be centered on the reimagination of government ...
The Indonesia banking industry continues to progress digital transformation by adopting 3rd Platform technologies as well as cognitive, Internet of Things (IoT), and digital core banking. This IDC research identifies the top 5 technology ...
This IDC Perspective looks into key drivers of and current challenges around data exchange and sharing in manufacturing ecosystems. Sharing and exchanging data in an ecosystem can help manufacturers to improve customer experience, product ...
This report details an IDC interview with Mrs. Gülsün Akhisaroglu, the global IT director of Hayat Holding. She shared her valuable experience with developing and deploying an AI-powered predictive quality solution in a paper-production ...
This IDC Perspective discusses IDC's European Healthcare Executive Digital Forum, held on November 27, 2020, as a virtual event. It summarizes key takeaways from keynotes and breakout sessions during the event.
"Priming the future ...
This IDC Perspective discusses the concept of lifelong learning for individuals and businesses and its relevance in a fast-changing world of work. The ability of employees to become lifelong learners is crucial for future success. While ...
This IDC Perspective discusses the power of AI/ML-powered marketing solutions for transforming customer experiences and supporting superior business outcomes. This document spotlights how Adobe Sensei incorporates into Adobe Experience Cloud, ...
This IDC Perspective provides insights into Rigetti's quantum computing program and offerings. During an in-depth telephone interview, Rigetti provided deeper context for its quantum computing strategy and its forward-looking quantum road ...
This IDC Perspective provides insights into Intel's quantum computing program. During an in-depth telephone interview, Intel strongly clarified and provided deeper context for its quantum computing strategy and its forward-looking quantum ...
This IDC Perspective provides insights into D-Wave's quantum annealing offerings. During an in-depth telephone interview, D-Wave provided deeper context for its quantum annealing strategy and its forward-looking quantum road map. D-Wave's ...
This IDC Perspective predicts that the next 10 years will determine how demand for wellbeing products and services will change, and the degree to which individuals and organizations will be free and empowered to choose when, where, and how ...
This IDC Perspective provides insights into IBM's quantum computing program and offerings. During an in-depth telephone interview, IBM strongly clarified and provided deeper context for its quantum computing strategy and its forward-looking ...
This IDC Perspective discusses how data is working in Canadian marketplace. Customers are up for grabs. Industries are quickly realizing the value of customer engagement as competitive differentiation. There is a big difference from aspiring ...
This IDC Perspective provides insights into IonQ's quantum computing program. IonQ's quantum computing strategy and forward-looking quantum road map focuses on developing error-free quantum technology that can be used to achieve quantum ...
This IDC Perspective looks at how the Belgian government harnessed the expertise of integrator DXC and PDF technology company iText to completely overhaul its records management system.
"The public sector is grappling with antiquated ...
This IDC Perspective looks at IT organizations' need to rethink the capabilities of enterprise SDS. Software-defined storage (SDS) is one of the fastest-growing segments of the enterprise storage systems market, attracting greenfield customers ...
This IDC Perspective summarizes key takeaways from IDC's European Manufacturing Executive Digital Forum 2020, which took place on November 24, 2020. It summarizes the highlights of our partner and CXO community presentations from the perspective ...
This IDC Perspective delves into hyperconverged infrastructure (HCI) architecture and how it can enable a hybrid cloud architecture that can provide a single, consistent view of both on-premises and public clouds.
"Software vendors ...
This IDC Perspective covers the definition of the feature store, its value to businesses, and associated challenges. While early in the life cycle, this capability will support the growth and adoption of ML technology and enable companies ...
This IDC Perspective looks at data in action in the Canadian marketplace. The initial focus of this study was to assess the role that data plays in industry disruption. What we found is that Big Data and analytics, on its own, does not drive ...
This IDC Perspective points to a current challenge of retailers trying to mature their analytics capabilities that is often overlooked. Improving analytics isn't just about adding analytics teams and people, but it's about improving access ...
This IDC Perspective highlights interesting news in the state and local government space with regard to data, analytics, AI, digital trust, regulations, security, and privacy.
"The growth of data and analytics work in state and local ...
This IDC Perspective provides a view into how manufacturers have adapted to the challenges imposed by COVID-19, the investments still needed, and why the industry needs to embrace the future of work to succeed in the short term and long ...
This IDC Perspective looks at adopting DevOps approaches for quality execution and faster deployments. IDC sees organizations seeking to establish effective strategies for coordinated change and quality management as part of their DevOps ...
This IDC Perspective provides an excellent example of a major multinational information and media company that began its OSS journey around 12 years ago originally (in 2008) and has progressed to consistent organizational process and automation ...
This IDC Perspective discusses the critical role of the IT organization in achieving sustainability goals and includes data from an April 2020 study to show what organizations are doing, who drives strategy, and what barriers exist in the ...
This IDC TechBrief examines what options are available for upstream oil and gas companies with regard to land management software.
"There is a balance of functionality, cost, best practices, and business philosophy that will be balanced ...
This IDC TechBrief discusses the adoption and integration of digital technologies into mental health care plans. Digitally enabled mental health technologies can greatly support access to mental health care, enable care continuity, and improve ...
This IDC TechBrief helps healthcare provider IT leaders and buyers come quickly up to speed on enterprise imaging. Medical images and imaging-related data can serve as a valuable source of clinical insight but will pose more challenges than ...
This IDC Perspective discusses COVID-19's effect on AI spend in the Canadian healthcare system. Process- and workflow-specific AI solutions drive monetarily quantifiable benefits right now by utilizing the existing healthcare IT infrastructure. ...
This IDC Perspective highlights key differentiators of retail merchandise operations management solutions and points to a significant gap between what retailers perceive as important capabilities in these systems and how satisfied they are ...
This IDC Perspective examines how government agencies approach security as part of their ongoing edge computing efforts.
When computing moves to the edge, traditional security concerns still apply, but new concerns emerge related to ...
This IDC Perspective summarizes several of the top considerations that merchants should have when evaluating digital commerce application providers, as there are many different ways to approach the digital commerce application evaluation ...
This IDC Perspective considers the emergence of "open core" open source software development, along with the drivers causing this divergence from pure open source development, and the likelihood of it continuing to gather momentum in the ...
This IDC Perspective discusses the advantages of deploying an embedded subscriber identity module (eSIM) for use in the enterprise.
"The eSIM-equipped devices will help businesses manage their mobile accounts more efficiently and ...
This IDC TechBrief provides a snapshot of the current status of continuous integration (CI)/continuous delivery and deployment (CD) platforms adoption in retail as well their benefits, critical success factors, risks, and investments. IDC ...
This IDC Perspective analyzes how apparel, footwear, and homeware retailer N Brown Group PLC upgraded its legacy retail commerce platform by leveraging a strategic partnership with IT services and consulting firm TCS. The program, which ...
This IDC Perspective extends the artificial intelligence (AI) automation framework by looking at business intelligence tasks and activities and analyzes them within the context of IDC's AI-based automation framework and looks at usage patterns ...
This IDC Perspective provides analyst insights on the growing importance of eCOAs, especially in the post-COVID-19 world. Despite the world being hit by a horrific pandemic, the pharma and biotech industry has risen to the occasion and leveraged ...
IDC research has found that modernizing enterprise applications, especially those that support core business processes, is a top priority for enterprises in Asia/Pacific. This IDC Perspective discusses the motivation behind enterprises to ...
This IDC Perspective video series episode reviews the impact COVID-19 had on industry's focus on digital transformation and ongoing recovery efforts and areas of focus. Watch as IDC President, Crawford Del Prete; Chief Research Officer, ...
This IDC Perspective video series episode explores how students and their families are adjusting to the new normal of hybrid, remote, and increased virtual education options in response to the COVID-19 pandemic. Watch as IDC President, Crawford ...
This IDC Perspective is a guide to the concept and application of adaptive planning in pursuit of IT organizational resilience. Adaptive planning has been developed and applied by ecologists and urban planners who focus on ecosystem and ...
This IDC Perspective examines key considerations related to the modernization of legacy applications by quantifying the progress of legacy application modernization in the application development landscape. The document also provides technology ...
This IDC TechBrief addresses how enterprises should embark on their edge computing strategy from the perspective of an application platform.
Network optimization has caught up with compute and storage innovation, enabling a variety ...
In October 2020, the UK Information Commissioner's Office fined British Airways £20 million and Marriott Hotels £18.4 million for failing to keep personal data secure in 2018. These amounts represent a significant reduction from the £99 ...
This IDC Perspective video series episode explores how retailers can close their digital transformation gaps and capitalize on changing customer expectations as the major holiday shopping season approaches. Watch as IDC President, Crawford ...
This IDC Perspective discusses the question of when a multimodel DBMS is the right choice, and when a fit-for-purpose DBMS is preferred. It includes analysis of the requirements for each, now and in the future, as well as current trends ...
This IDC Perspective delves into the nuances of source code escrow arrangements. Source code escrow agreements are useful for mitigating risk. Nevertheless, in practice, their indiscriminate use has reduced their effectiveness, often providing ...
This IDC Perspective discusses how COVID-19 has driven investment in contract life-cycle management and the importance and benefits of implementing contract life-cycle management tools. This document also discusses the common implementation ...
This IDC Perspective outlines major workplace trends, provides representative software vendor offerings in response to COVID-19, and makes recommendations for organizations with respect to workplace management applications. Organizations ...
This IDC Perspective explores selecting digital focus areas, overcoming challenges to demonstrating digital business value, and introducing as well as using new digital metrics. IDC's COVID-19 Impact on IT Spending Survey, ...
This IDC Perspective examines the evolving relationship between OEMs and industrial operators, the digital twin technologies and approaches that offer the opportunity to aid in mutual value creation, and strategic considerations for each ...
This IDC Perspective summarizes key takeaways from IDC's European Manufacturing Executive Digital Forum 2020, which took place on November 24, 2020. The key theme of the IDC European Manufacturing Executive Digital Forum 2020 was about the ...
This IDC Perspective examines the value of Direct Routing to a business' unified communications and collaboration (UC&C) goals, helping IT buyers incorporate Direct Routing for Teams into their buying decision. Direct Routing for Teams ...
本报告总结当前可穿戴设备在医疗健康领域应用的最新进展状况，包括应用的业务模式探索、应用技术环境发展情况、各模式发展的有利条件和需要克服的挑战等，并展望了未来三到五年的发展前景，为医疗机构管理者、医护工作人员、政府卫生管理者、生命科学研发机构等组织在利用可穿戴设备开展疾病诊断与治疗、民众健康维护、临床试验等方面的工作提供参考借鉴，也为提供可穿戴设备及其解决方案的厂商发展该项业务提供参考。
“数字化医疗器械的作用和价值逐步获得认可，个人健康管理观念日趋成熟和稳定，其运营模式则借助互联网医疗业务模式正在形成，未来将在疾病诊断与治疗、社区健康管理、个人健康管理领域以及生命科学研究领域发挥重要作用；同时医疗健康与生命科学在云计算、大数据领域的技术成熟，数据集成条件逐步具备。预计未来三年中，模式由探索转为成熟，可穿戴设备数据通过与电子病历和健康档案集成，成为医疗健康大数据的组成部分，获得广泛认可；预计未来五年中，将会更大范围扩展。”——IDC中国行业研究与咨询服务部高级研究经理肖宏亮表示。
...This IDC Perspective discusses how conversational AI–based chatbots and enterprise digital assistants can support the finance and procurement operations in reducing the cost of labor, boosting productivity and improving operational efficiencies ...
This IDC Perspective highlights technology investment priorities that over-the-top (OTT) video service providers ought to consider as new user experiences emerge. We believe that a key facet of OTT video service transformation includes an ...
This IDC Perspective looks at the criteria that enterprises should consider when evaluating IT savings, and it provides guidance on the appropriate areas to consider when looking to make a change.
"Enterprise customers have made it ...
This IDC Perspective focuses on Spanish gas distribution system operator Madrileña Red de Gas and the successful cloud transformation it carried out as part of a wider strategy to become more efficient and customer centric. It highlights ...
This IDC Perspective provides insights into the current trends in IoT data integration. As the Internet of Things continues to grow and expand, questions about how best to harness the data that flows from sensors and collectors at the edge ...
This IDC Perspective analyzes a recent digital transformation to illustrate key factors of success. Using Denmark-based Grundfos as a case study, both the technical and nontechnical aspects of the implementation are described.
"Grundfos ...
This IDC Perspective provides a current view of, and IT buyer recommendations and executive snapshot for, deploying SD-WAN architecture in support of a UC&C workload, as vendors continue to build stronger integrations between their SD-WAN ...
This IDC TechBrief discusses the value and benefits of using mobile application security testing tools and products. It indicates the benefits, risks, current adoption, and critical success factors associated with this technology combination.
"If ...
This IDC Perspective is the CIO's guide to the future of connectedness, which will be a source of exponential challenge as CIOs move from pandemic response to enabling a robust next normal that allows access to everything, everywhere, anytime, ...
This IDC Perspective discusses IDC's European Future of Work Summit, held on November 10, 2020, as a virtual event. It summarizes key takeaways from keynotes and breakout sessions during the event.
"The Future of Work is a paradigm ...
The 2020 New Zealand CIO Summit provided insight into how the COVID-19 pandemic has impacted the way businesses are leveraging their digital road maps to create opportunities for growth. Overarching themes of trust, empathy, organisational ...
This IDC Perspective is the CIO's guide to the future of industry ecosystems. It is designed to help CIOs lead with an eye to the digital disruptions that are occurring in every industry. This document discusses approaches that companies ...
This IDC Perspective discusses how COVID-19 gave urgency to the need to identify individuals at the highest risk of a poor outcome if infected. Blue Shield of California, in collaboration with the data-science-as-a-service provider Cogitativo, ...
This IDC Perspective details three IT skill development use cases and the usage of Coursera to solve these use cases. To unlock this value, organizations often turn to the L&D function to help properly skill the IT organization. And ...
This IDC Perspective offers CMOs, their management teams, and their C-suite colleagues a window into the results of IDC's 2020 Tech Marketing Benchmark Survey. A 55-page extended study with details on this survey (now in its 18th ...
This IDC Perspective discusses knowledge management in distributed environments. Knowledge management is the discipline of creating, organizing, recording, sorting, distributing, and using the information created by an organization as it ...
This IDC Perspective provides an overview of the current IoT analytics landscape, which increasingly requires analytic functionality to be deployed both at the edge and in the cloud. The document provides information on common challenges ...
本調査レポートは、ユーザー企業の基幹業務を中心に業務プロセスの自動化を支援するソフトウェアであるERP、RPA、プロセスマイニングの市場動向を分析し、その調査結果を報告している。IDCでは、新型コロナウイルス感染症（COVID-19）によるテレワークや社会的距離の確保の影響によってユーザー企業の業務プロセス変革と自動化が加速するとみている。
「ユーザー企業は業務プロセスの自動化に取り組むに当たりゴール設定を明確に行う必要がある。COVID-19によってビジネス環境が破壊的に変化する中、ユーザー企業は業務プロセスを固定化せず、柔軟性を持たせて最適化することが求められる。自動化のロードマップを進める過程で自動化を支援する最新技術の有効活用が重要である」と、IDC ...
This IDC Perspective focuses on the enterprise shift to digital product development. It is designed to help IT and line-of-business executives understand the additional considerations that digitally enabling products and services entail. ...
This IDC Perspective summarizes topics discussed at the eighth IDC European Utilities Executive Summit, hosted virtually by IDC Energy Insights, on October 19 and 20, 2020. The main theme of the summit was "The Race to the Future Utility ...
This IDC Perspective is an introduction to design thinking, a design process that is a widely and successfully used outside of IT. It is intended for CIOs who are looking for tools to help improve chances for success with the ...
This IDC Perspective is an introduction to the use of business-enabling APIs to create new product and service revenue opportunities, grow customer bases, and rapidly scale product development capabilities. It is designed to help CIOs and ...
This IDC Perspective discusses Microsoft's Office 365 data protection strategy. The adoption of SaaS applications, particularly Microsoft Office 365, is accelerating and its usage expands beyond Exchange to more services such as SharePoint, ...
This IDC Market Perspective provides IDC Health Insights' review of key IT deals, news, and digital initiatives in European life sciences and pharma in Q3 2020. In the unfolding scenario of COVID-19, it is critical for European life sciences ...
This IDC Perspective outlines what device as a service (DaaS) means. It discusses two case studies that highlight the driving and inhibiting factors on whether now is the right time for wearables to be embraced under the DaaS model.
"The ...
在今天的中国市场中，“数据中台”、“AI中台”概念已深入人心，也有很多行业用户对此概念存疑。IDC认为，无论是“数据中台”还是“现代数据平台”，亦或是“数据使能”、“数字化平台”等概念，核心都是帮助企业提升数字化/数据化水平，促进数据智能化应用的落地。升级之处在于，“数字化平台”强调微服务的架构来提高数据复用能力，强调降低技术门槛来促成数据自助式服务。
IDC中国助理研究总监卢言霞表示：“今天的数字化建设已经向着数据智能更进一步，但绝大部分企业仍处在市场营销智能化或客户关系管理智能化等单个环节的数据智能阶段，离规模化数据智能还有很大距离。综合过去十年中先行者的经验与教训，要推进数智化，需要行业用户在引入外部最佳数据平台的同时，从流程、人才、战略角度入手练好内功，建立强效机制促进业务部门与数字化部门的协同，不断提升数据服务能力、达成规模化智能。
...本調査レポートは、沖電気工業（OKI）が発表した、ネクストノーマルで加速するコンタクトセンターのデジタル化を実現するサービス「CTstage Cloud」の提供開始に関する調査について報告する。併せて、デジタル化の進行によってコンタクトセンターに求められる機能や役割の変化について考察する。「今後、IPコンタクトセンターシステム市場では、オペレーターの働き方改革やBCPへの対応などを背景にクラウド製品が市場全体の成長を牽引する。ユーザー企業は、コンタクトセンターシステムの導入／リプレイスの際の選択肢としてクラウド型コンタクトセンターサービスを検討すべきである」と、IDC ...
This IDC Perspective explores how IT organizations must pivot from investment road maps based on hardware and software portfolios to the establishment of three control planes to manage cloud services, business processes, and commerce. The ...
This IDC Perspective (video) provides IT leadership insights and challenges from IDC's IT Executive Programs (IEP) clients and prospects for the period from October 12 to November 15, 2020.
As the pandemic has continued, IT organizations ...
This IDC Perspective highlights the current approach operational organizations take to middle management, why it needs to change, and the underlying data dilemma that is on the horizon. The document examines the impact of AI and why the ...
This IDC Perspective details three IT skill development use cases and the usage of Pluralsight to solve these use cases. To unlock value, organizations often turn to the L&D function to help properly skill the IT organization. And a ...
This IDC Perspective examines the current state of tying executive compensation plans to ESG performance goals and purpose-driven strategic objectives. At the current time, the majority of global enterprises continue to link executive compensation ...
This IDC Perspective reviews the findings of IDC's 2020 Worldwide Industry CloudPath Survey specifically for the banking industry. Cloud services, once limited as a deployment vehicle for software providers ...
This IDC Perspective discusses the necessity to have an ongoing IT reengineering evaluation process. The document highlights the need for an assessment process to go beyond IT technology, operational, and support aspects to include all business ...
This IDC Perspective discusses the ways that strategic architecture planning can be used to categorize, prioritize, sequence, and evaluate use cases to achieve strategic business priorities. There are many trade-offs, options, and opportunities, ...
Banks and other financial institutions across the world have long identified data as being the key to unlock their hidden potential, which can lead to improvements in revenue, capabilities, and performance. However, a significant number ...
This IDC study describes the pursuit of lending excellence by Asia/Pacific banks and lending institutions through broadening and deepening their capabilities throughout various points of the lending life cycle. Lending excellence ensures ...
This IDC Perspective highlights the business model shift occurring in manufacturing whereby service has become a key driver of customer value. A servitization model that delivers product as a service is transforming the customer, technician, ...
This IDC Perspective on the Wi-Fi 6 and 5G, a collaboration of IDC Retail Insights, IDC Enterprise Networks, and IDC IoT and Mobile Network Infrastructure, takes a look at the disruptive potential of these next-gen network technologies. ...
This IDC Perspective is a guide to the future of digital infrastructure. It provides a foundation for making decisions about more cloud-centric technologies, ubiquitous deployment options, and automated IT operations. This transition depends ...
This IDC Perspective discusses what factors should go into the total cost of ownership (TCO) analysis of secondary storage all-flash arrays (AFAs) based on quad-level cell (QLC) media. Secondary storage all-flash arrays based on quad-level ...
This IDC Perspective brings together IDC's horizontal Future of Customers and Consumers (FoCC) research and applies an Asia/Pacific retail lens. Retailers can take this framework to retail transformation use cases and apply this to their ...
This IDC Perspective examines the Future of Trust from the perspective of European CISOs. Trust is a top priority for European enterprises from the CEO-level downward — particularly in terms of ensuring the success of DX initiatives, which ...
This IDC eBook offers an exclusive look at IDC's Future of Industry Ecosystems research. Shared elements in the Future of Industry Ecosystems framework — data and insights, applications, operations, and expertise — complement and enhance ...