Published Research Results: Software and Hardware Support and Deployment Services
IDC Research Types
Provides complete background information on an IDC analyst. Each profile provides a biography, a notable quotation, a frequently asked question relevant to the particular analyst's focus, and a list of research authored by that analyst.
Lists the analyst members of a topical team. Outlines general areas of coverage and any specialties.
Provides rapid IDC insight and analysis about a significant industry event or conference, merger or acquisition, product announcement, or other fast-breaking news affecting the IT market.
Provides a short, quick look at an updated forecast and the changed assumptions behind the update. It updates a market forecast published in the same calendar year, identifies changed and key forecast assumptions, and highlights actions for participants to consider in light of the changes.
Provides coverage and analysis of an industry event, new product or service, or a company announcement or development.
Provides brief overview coverage of what is happening in a market.
Provides a concise, hard-hitting profile of an emerging vendor. A profile will highlight new players and technologies and the potential paradigm shifts or disruptions a vendor represents.
Illustrates IDC's keen analysis of major market trends in downloadable PowerPoints. Available as a free download the day it appears, an IDC Daily Graphic provides valuable material for speeches and strategic planning.
Provides published slides, audio, and other materials from IDC and Insights Web conferences, briefings, forums, or other events.
Delivers dependable, relevant, and high-impact data and insight to help organizations make sound business and technology decisions. eBusiness executives, IT professionals, IT suppliers, and services suppliers benefit from the strategic insight and networking opportunities IDC conferences offer. Generally, all presentation slides are available online, and for most conferences, streaming audio of key discussions is available as well.
Focuses on significant trends and paradigm shifts. Each Web conference will provide attendees with leading-edge market information that will enable them to make smart business decisions. For those unable to attend in person or those wishing to review the content presented, these synchronized multimedia presentations are available online.
Serves as a framework for IT/tech professionals' IT strategy and planning for the next one to three years. It lists IDC's top 10 worldwide technology trends for the coming one to three years in a given research area and includes related drivers, projected IT/business strategy impact, and guidance.
Helps IT/tech professionals develop a short list of suitable suppliers when selecting a vendor. Provides an unbiased assessment of tech suppliers in terms of offerings, strategy, capabilities, and other important factors in a given technology area.
Describes five stages of "maturity" or capability for a particular technology area, helps IT/tech professionals understand where their organizations fit within those stages, and provides guidance on key components for planning successful improvements to a tech initiative.
IDC MaturityScape Benchmark
Helps IT/tech professionals to benchmark their maturity against peers, develop a business case for a tech initiative, and build consensus about where critical IT investments should be made. Presents quantitative research results that show the market distribution for a given tech initiative across the five stages of maturity presented in the related IDC MaturityScape. Shows the results and components of particularly successful initiatives.
Gives IT/tech professionals insight into best practices (and practices to avoid) by providing specific use case examples implemented by peers. Identifies practices that have the most impact on the success of a tech or business initiative, and provides actionable guidance for each practice.
Helps IT/tech professionals to justify and plan a business and/or technology investment or opportunity by exploring why, what, who, and how (these are also the main section headings). Presents key players, critical success factors, risks, and actions to consider for a designated technology and/or business management area.
Helps IT/tech professionals with developing IT strategic plans and evaluating emerging technologies in terms of their risk to the business. Shows the adoption curve and risk levels over time for a specific emerging technology. Sorts technologies into three "adoption model" categories (transformational, incremental, opportunistic) to help tech leaders determine the potential impact for their organization.
Provides timely context and insight around important market trends and events in a short opinion piece. IDC Links provide IDC's point of view on:
- Financial announcements
- Product announcements
- Mergers and acquisitions or divestitures
- Response to news
Correlates the use of specific practices and superior performance as indicated by an analysis of the benchmarking database. Highlights any significant differences between industries. Conclusions provide a set of process priorities for improving a business case and advice on how to overcome change management issues.
Helps buyers to assess their business strategies and/or associated business processes, especially as they relate to the use of technology.
Methods and Practices
Provides a step-by-step description of a method or methods that can be applied. As appropriate, the report may compare the benefits and drawbacks of several methods.
Presents an article written by an Insights analyst on a topic of special interest to a target audience. This information has generally already appeared in an industry publication and is repackaged for display on the Insights Web site.
Helps buyers select the right IT supplier. The report helps buyers understand the various providers of a technology by providing analysis on market landscape, vendor profiles, vendor market share, and vendor assessments.
Presents an interactive spreadsheet tool for analyzing trends and activities in a specific market segment. These tables are available only through an annual subscription service.
Top 10 Predictions
Provides bold, well-conceived market predictions grounded in solid methodologies, primary research, and analyst experience. Lays out a clear road map to understanding major market opportunities and trends.
Provides the latest, select CIS forecast data, primary research survey findings, and critical IDC analyst opinion in a succinct, easy-to-digest PowerPoint format.
Presents a hypothesis about what is happening in the market backed by the results of a demand-side or supply-side survey. The focus is on interpreting and analyzing the survey results and providing a strong point of view along with actionable advice.
IDC Survey Spotlight
Answers a timely question and provides a strong opinion backed by IDC survey data. This is a quick nugget of information that is presented in two concise PowerPoint slides.
Provides an easy-to-use format to post on the Web presentations that were previously delivered at public forums (such as conferences and events) or for internal client meetings and client presentations. It may not come as part of a consulting/custom engagement.
Market Analysis Perspective
Delivers a concise current state view of a market and insight into the impact of future trends. Business executives, product managers, and MI/AR professionals can use this information when looking to understand buyers' perspectives and market impacts.
Announces significant corporate news, such as key hirings or promotions, performance milestones, event highlights, or speaking engagements.
Describes a research product. Usually details the major areas of coverage and deliverables, and outlines key questions and competitive market conditions that the research will address. Includes links to all published research for a research product.
Provides a detailed accounting and review of a vendor's programs, processes, products, service, satisfaction, and/or strategy in a target market. This knowledge helps clients reduce their risk of losing market share or enhance their position over the competition.
Customer Needs and Strategies
Focuses on the important decisions that business and IT professionals make every day.
Industry Developments and Models
Provides a detailed assessment of a specific target market's expansion pattern. This analysis helps clients develop and deploy the right mix of value-add products, programs, or services to support their sales and/or partnering efforts.
Provides an in-depth examination of the dynamics and future of a single market or a group of related markets. The Market Analysis is where we will typically present our forecasts and assumptions, using a key forecast assumptions table.
Provides the future of a single market or a group of related markets. It presents a new or updated market forecast, including key drivers and assumptions used in the forecast.
Provides data on market size, regional allocations, and platform splits as well as a summary of vendor shares for the most recently completed period (year, quarter).
Provides a onetime study produced by a research group that is not published as a deliverable under a subscription service.
Provides a study and interpretation of the results of a demand- or supply-side survey.
Highlights and emphasizes how IDC tracks the market while also making it easier for customers to find and identify IDC Taxonomy documents.
Provides an analysis of the intricacies of an emerging or established technology or the technologies contained within a specific product.
Vendor Needs and Strategies
Provides an in-depth analysis of a company, a small group of companies, a division of a company focused on a particular market, or a best practice that the company exemplifies.
Determining the best use of public cloud, private cloud, and traditional infrastructure is a top challenge for IT customers. HPE Right Mix Advisor (RMA) leverages HPE Pointnext expertise, methodologies, and automation tools to design the ...
Amazon Outposts: An On-Premise as-a-Service Hardware Solution — If I Have Prime, Do I Get Free Two-Day Shipping?
This IDC Market Note reviews the November 2018 AWS Outposts announcement and reviews the market opportunities and challenges of this new model.
"AWS' Outposts announcement signaled that AWS is ready to expand into the traditional infrastructure ...
This IDC study provides IDC's forecast for the worldwide datacenter systems support market for the 2019–2023 period.
"The hardware support and deployment market is overall a slow growing and very mature segment," says Rob Brothers, ...
On February 28, 2019, Dell Technologies and disclosed its FY 4Q19 and FY19 financial results. This was its first quarterly earnings call since reentering the public markets in late December. Dell Technologies maintains two primary business ...
On February 12, 2019, Lenovo introduced a consumption-based IT model called TruScale, a subscription-based offering that allows customers to use and pay for datacenter hardware and services — on-premise or at a colocation facility — without ...
This IDC study provides IDC's forecast for the converged systems support and deployment services market for the 2019-2023 period.
"The hardware support and deployment market is overall a slow growing and very mature segment," says ...
21st Century Support: TechSee Integrates AI and VR to Further the Evolution of Consumer Support
Israeli start-up TechSee announced $16 million in Series B funding this month, expanding its delivery of artificial intelligence and augmented reality in support delivery. While the specific technology at use in TechSee's solution is not ...
This IDC Market Note provides a snapshot of key highlights and announcements in services from Juniper Networks' analyst summit held at NXTWORK 2018.
"Enterprises are struggling to optimize IT systems management in a multicloud world, ...
This IDC Market Perspective discusses how telecom providers are shifting their infrastructure and the opportunities this presents to professional services firms.
"Market forces are requiring telecom service providers to innovate — ...
This IDC Perspective shows how utilizing outside resources may help companies focus on business initiatives.
"Technology will continue to advance and become more complex," said Rob Brothers, program vice president, Software and Hardware ...
On November 29, 2018, Dell Technologies released its 3Q19 financial results and held a teleconference with investors. Dell Technologies maintains two primary business units, Client Solutions Group (CSG) and Infrastructure Solutions Group ...
Over the past five years, there have been significant advancements in proactive and predictive solutions — faster networks, easier access to data, and the compute power necessary for complex processing — that have made artificial intelligence ...
This IDC Survey Spotlight highlights the transformative device as a service (DaaS) market. In 2018, IDC surveyed 2,845 companies worldwide about their intensions regarding DaaS implementation. IDC surveyed adopters (currently using device ...
Microsoft has made several announcements regarding the future of the Windows 7 operating system (OS) this month, from support incentives encouraging virtual desktop adoption to extended support availability for on-premises deployments. Given ...
Market Analysis Perspective: Worldwide Software and Hardware Support and Deployment Services, 2018
This IDC Market Analysis Perspective provides detailed information on the software and hardware support and deployment services landscape. It considers the overall condition of the market in 2018, the key competitors, and evolving trends ...
IDC's ongoing research underscores the growing importance of having an as-a-service and consumption-based IT procurement model. Demand for these models continues to grow because customers like the simplicity, flexibility, and agility that ...
This IDC Survey Spotlight highlights the coming challenges in managing and maintaining edge datacenter infrastructure. The edge will be made up of datacenters of different sizes, form factors, and ownership models, including everything from ...
This IDC Survey Spotlight highlights the results of a survey (conducted by IDC in August) of 300 United States–based ITDMs at large and medium-sized enterprises to further explore the drivers behind flexible consumption models and key attributes ...
IDC's research underscores the growing importance of as-a-service and consumption-based IT procurement models and the impact of these models on the acquisition of personnel devices, such as laptops and desktops. Demand for these models continues ...
On September 6, 2018, Dell Technologies released its 2Q19 financial results and held an investor conference call. Dell Technologies maintains two primary business units, Client Solutions Group (CSG) and Infrastructure Solutions Group (ISG). ...
This IDC Market Note provides an overview and analysis of the latest support technology from VMware, VMware Skyline —– a predictive and prescriptive support offering for VMware customers with active software support subscriptions.
On August 23, 2018, VMware disclosed its 2Q19 financial results. VMware continues to execute well as a member of the Dell Technologies family benefiting from Dell's sales reach into the midmarket and large enterprises. The company reported ...
This IDC Survey Spotlight offers insights into this new procurement trend and reveals the converged/hyperconverged infrastructure options that need to be included in new flexible consumption models. Vendors and partners need to understand ...
This IDC Survey Spotlight examines whether flexible payment models will accelerate edge deployments. In 1Q18, IDC's Datacenter Trends and Strategies and Technology Financial Strategies teams conducted a survey to understand the benefits ...