IDC's Pricing Evaluation Service: Enterprise Support Services product provides technology and services vendors with the intelligence and competitive price analysis necessary to create winning price and positioning strategies. The product provides detailed analysis of current and future price trends and access to robust analysis tools. Through IDC's pricing evaluator website, clients can accōpess real-time pricing, promotions, and specifications for select services topic areas — installation, maintenance, warranties and support, and training — or may opt for a compilation of all topic areas.

Markets and Technologies Covered


  • Warranty and post warranty maintenance
  • Warranty upgrades and enhancements
  • Packaged services
  • Installation services
  • Impact of pricing on emerging delivery methods
  • Opportunities in a maturing market
  • Winners and losers in the protracted price war
  • Vendor pricing profiles
  • Emerging pricing trends

Geographic Coverage


  • 9 regions: The United States, Canada, Japan, Western Europe, Central and Eastern Europe, the Middle East and Africa, Latin America, PRC, and Asia/Pacific
  • 53 countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Colombia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Korea, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Peru, the Philippines, Poland, Portugal, PRC, the rest of Asia/Pacific, the rest of CEE, the rest of Latin America, the rest of the Middle East and Africa, Romania, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, the United Arab Emirates, the United Kingdom, the United States, Venezuela, and Vietnam

Data Deliverables


Internet access to data and analysis tools is provided via IDC's pricing evaluator website. The tools and services available to clients include the following:

  • Price and specifications database includes list-, street-, and distributor-level pricing as well as specifications, historical pricing, and services availability information.
  • Market monitor provides continuous analysis of the pricing marketplace by integrating real-time pricing with written spot analysis.
  • Promotions database includes detailed information on current promotions and rebates. Full promotion descriptions, pricing, and valid offer dates are included.
  • IDC updates detail price and promotion changes and new service announcements as they happen, emphasizing fast delivery of pricing data so clients can react rapidly.
  • Custom consulting is available for special projects.
  • Easy-to-use configuration builder and services comparison tools are available.

Key Questions Answered


Our research addresses the following issues that are critical to your success:

  1. What are the defining issues and predictors of pricing over the next year?
  2. Which vendors initiate/dominate price leadership in the marketplace?
  3. Given its complexity, what is an accurate and true comparison of pricing in IT services?
  4. What are the key vendor strategies for determining price position, and how can vendors maximize their own price position?

Companies Analyzed


IDC's Pricing Evaluation Service: Enterprise Support Services product examines how technology and services providers are positioning themselves to compete in the support services market. This product reviews strategies, market positioning, and future direction of several providers in the support services, including:

Cisco Systems, Dell EMC Corp., Hitachi, HP Inc., IBM, Lenovo, and Oracle Corp.

  • Brian E. Clarke

    Group Vice President, Pricing Evaluation and Sourcing Advisory Services

    Explore My Research
  • Chris Murphy

    Group Vice President, IDC Metrics

    Explore My Research