Analyst Location

United States



Coverage

Software



Regions

Mary Wardley

Program Vice President, Customer Care and CRM




  • By:  Mary Wardley Loading

    This IDC Market Glance provides a glimpse of the current makeup of the contact center landscape, including the segments and structure of the market. Contact center is a part of the overall customer experience (CX) market, with a primary foc...
  • By: 

    • Aly Pinder Loading
    • Gaia Gallotti Loading
    • Lavanya Jindal Loading
    • Mary Wardley Loading
    This IDC Tech Buyer Presentation describes examples of key business function use cases specific to the customer service function within the IDC Generative AI Use Case Taxonomy research. IDC defines a use case as a business-funded initiative...
  • By:  Mary Wardley Loading

    This IDC Perspective examines the changed environment in which customer-facing service personnel work and service customers. Customer service and contact center employees face changing expectations of customers in terms of service and are e...
More results   for Analyst Research
  • Future Enterprise Resiliency and Spending Survey

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q1 IDC Survey Spotlight Tech Supplier

  • IDC Future Resiliency Survey: End-User Perspective

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q1 IDC Survey Spotlight Tech Supplier

  • IDC FutureScape: Artificial Intelligence 2024 Predictions

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2024 Q1 IDC FutureScape Tech Buyer


More results   for Planned Research