Analyst Location

United States



Coverage

Services



Regions

Worldwide

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services




  • AI Transformation of Services — Engagement Models and Employee Impact

    $7,500.00  Purchase AI Transformation of Services — Engagement Models and Employee Impact

    By: 

    • Peter Marston
    • Jennifer Thomson
    • Estelle Quek
    • Bill Latshaw
    • Alison Close
    • Abhishek Mukherjee
    This IDC Perspective discusses AI transformation of services and related engagement models and employee impact. The proliferation of AI has surged through multiple aspects of business operations. From IT operations and management to line-of...

    Apr 2024 | Doc #US51963924 | IDC Perspective

  • How the Internal AI Transformation of Service Providers Impacts the Value They Deliver to Buyers

    $7,500.00  Purchase How the Internal AI Transformation of Service Providers Impacts the Value They Deliver to Buyers

    By: 

    • Bill Latshaw
    • Abhishek Mukherjee
    • Alison Close
    • Erin Hichman
    • Estelle Quek
    • Jennifer Hamel
    • Leslie Rosenberg
    • Melih Murat
    • Peter Marston
    • Rob Brothers
    This Tech Buyer Presentation describes 14 AI/GenAI use cases providers and buyers are implementing. GenAI and AI buyers understand that the service providers they hire to produce outcomes for their businesses are using these services to aug...

    Mar 2024 | Doc #US51033724 | Tech Buyer Presentation

  • Navigating Advanced Commercial Constructs in Managed Business Process Services

    $7,500.00  Purchase Navigating Advanced Commercial Constructs in Managed Business Process Services

    By: 

    • Alison Close
    • Daniel Saroff
    This IDC Tech Buyer Presentation examines the different pricing models leveraged for managed business process service engagements including requirements and considerations for each pricing model and the adoption of different models for fina...

    Mar 2024 | Doc #US51927224 | Tech Buyer Presentation

More results   for Analyst Research

  • Global Enterprises Response to CX Technology/Service Providers’ Rate Increases

    By:

    Alison Close

    Products:

    Intelligent Finance and Customer Care Business Process Services

    Topics:

    Services, Outsourcing engagement services

    Planned for CY2024 Q2 IDC Survey Tech Supplier

  • IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Finance and Accounting 2024 Vendor Assessment

    By:

    Alison Close

    Products:

    Intelligent Finance and Customer Care Business Process Services

    Topics:

    Services, Outsourcing engagement services

    Planned for CY2024 Q2 IDC MarketScape Tech Buyer

  • IDC MarketScape: Worldwide Enterprise Analytics and AI Business Process Services for Procurement 2024 Vendor Assessment

    By:

    Alison Close

    Products:

    Intelligent Finance and Customer Care Business Process Services

    Topics:

    Services, Outsourcing engagement services

    Planned for CY2024 Q2 IDC MarketScape Tech Buyer


More results   for Planned Research

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