target audience: TECH BUYER Publication date: Apr 2019 - Document type: IDC PeerScape - Doc Document number: # US44982619
IDC PeerScape: Practices for Building a Customer-Centric IT Organization
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Abstract
This IDC PeerScape explores how the IT organizations at two enterprises have become highly customer centric. The document describes four best practices that are at the heart of a customer-centric organization, with examples and experiences from two CIOs who have successfully built customer-centric IT organizations. Readers will gain insights from stories of how a customer-centric organization has been achieved, with advice on how to design and implement these best practices.
"The CIOs featured in this document have successfully earned the role of a trusted business partner within their organizations and have built a set of customer-centric best practices to make their IT organizations fully focused on meeting their customers' needs," says Bob Multhaup, adjunct analyst with IDC's IT Executive Programs (IEP).