target audience: TECH BUYER Publication date: Jun 2019 - Document type: IDC TechScape - Doc Document number: # US45164419
IDC TechScape: Worldwide Unified Communications and Collaboration Technologies, 2019
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Abstract
This IDC study provides a systematic assessment of technologies related to unified communications and collaboration (UC&C) in 2019. The IDC TechScape is an evaluation based on a comprehensive framework and a set of parameters that assess the factors that are expected to be most conducive to success in the UC&C market, short term and long term.
"This IDC research is a revision of the IDC TechScape for UC&C technologies we did in 2018," says Rich Costello, senior analyst, Unified Communications and Collaboration. "This 2019 version adds technologies such as CPaaS, conversational AI, headsets, team messaging, and interactive whiteboards (IWBs), as well as updates the market adoption momentum of all the technologies. Its primary objective is helping IT buyers make decisions about investing UC&C-related technologies."