target audience: TECH BUYER  Publication date: Aug 2020 - Document type: IDC TechBrief - Doc  Document number: # US46748020

IDC TechBrief: Unified Communications as a Service

By:  Denise Lund Loading

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Abstract


This IDC TechBrief provides business leaders and IT with an executive snapshot of UCaaS solutions from services providers, including OTT UCaaS providers. It also provides the impact of UCaaS solutions on cost savings, employee productivity, collaboration, and business continuity and the value they bring to an enterprise through successful adoption.

"The scalability and cost savings that come with UCaaS deployments by businesses large and small has become increasingly clear in today's changed work environments," says Denise Lund, research director, Worldwide Telecom and Unified Communications. "There is no clear reason why today's businesses would not find an immediately valuable UCaaS option on the varied spectrum of such solutions."



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