target audience: TECH BUYER  Publication date: Nov 2020 - Document type: IDC PlanScape - Doc  Document number: # US46955320

IDC PlanScape: Forging Effective KPIs — Measuring IT's Efficiency and Effectiveness

By:  Cora Carmody Loading

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Abstract


This IDC study is the first of three IDC PlanScape documents that provide recommendations for CIOs as they enhance their organization's measurement maturity. The key performance indicators (KPIs) that the CIO shares should evolve as the enterprise matures in its ability to transform into a digitally driven enterprise. This study recommends the aspects of an initial measurement approach that CIOs should use to review their existing metrics program or to initiate one.

"From the day we enter the classroom, our individual performance is measured. Individual performance is almost universally measured and judged within the workplace. And even if nothing else gets measured, CIO's performance is assessed by the ability to make and keep an IT budget. In the absence of metrics, your customers think the worst — that's the reality a CIO has to live with," points out Cora Carmody, adjunct research analyst within IDC's IT Executive Programs (IEP).



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