target audience: TECH BUYER  Publication date: Dec 2020 - Document type: IDC TechScape - Doc  Document number: # US47093620

IDC TechScape: Worldwide Unified Communications and Collaboration Technologies, 2020

By:  Rich Costello

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Abstract


This IDC study provides a systematic assessment of technologies related to unified communications and collaboration in 2020. The IDC TechScape is an evaluation based on a comprehensive framework and a set of parameters that assess the factors that are expected to be most conducive to success in the UC&C market, short term and long term.

"COVID-19 caused many organizations to rethink their plans for leveraging digital technologies and accelerated their interest in, and adoption of, things such as collaboration, videoconferencing, and UCaaS solutions," says Rich Costello, senior research analyst, Unified Communications and Collaboration. "This research looks at those key areas, among others, and is designed exclusively for technology professionals in IT buyer organizations, which include CIOs and senior technology professionals, strategists, and IT buyers from IT or lines of business."



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