IDC Customer Experience 2020 - Oslo

Be Worthy of your Business Relations

Oslo, October 28, 2020

Oversikt

IDC research shows that Customer experience (CX) is now the top strategic business priority among European companies.

82% of European business executives consider CX an “essential” business agenda priority across their entire organizations. IDC believes that by 2022, customer experience will be a $100+ billion market in Europe, making it one of the largest areas of investment. However, organizations still need to evolve their customer experience strategies, from personalization to delivering empathy where the focus is on constantly learning from customers. Moving from the lowest level of indifferent to impersonal to targeted to personalized to empathetic, through a progression that requires increasingly contextual information and more advanced technologies to transform data into actionable insights.

At IDC’s Customer Experience 2020 Roadshow we will discuss three key themes that will define the winner and the looser of the customer experience market over the next 5 years. Customer consent, Customer conversation, and Customer journey. Those that embrace these three customer experience and personalization at scale, which is the ultimate goal of every marketing and sales professional.

Kontakt oss

Jakob Jantzen

Conference Manager

+45 22 16 16 33

Janine Olsson

Inside Sales Representative

+45 39 16 22 32

Om IDC

55 År | 1100 Analytikere | 110 Land

International Data Corporation (IDC) er den største globale leverandør av market intelligence, advisory services og events for et marked som dekker informasjonteknologier, telecoms og consumer teknologi. Med mere enn 1,100 analytikere på verdensplan, har IDC et bredt utvalg av både global, regional og lokal ekspertise innenfor forskjellige teknologier, industrimuligheter og de nyeste trendene i mere enn 110 forskjellige land. IDCs analyser og innsikt er til stor hjelp for IT professjonelle, business ecxecutives og et investment community når det skal tas viktige faktabaserte teknologivalg og for å oppnå viktige forretningsmål. IDC ble grunnlagt i 1964, og er et søsterselskap til International Data Group (IDG), verdens førende firma med leveranser av services innenfor media, data og marketing. Vil du lese mere om IDC, besøk vennligst www.idc.com."