IDC Webcast: Future of Customers

Why Customer Experiences Require Change

September 13, 2020

Overview

Customer’s expectations (CX) around the quality of their experience will continue to rise exponentially, but in the digital economy, these experiences are influenced by an increasingly complex ecosystem. Organizations will leverage technologies such as AI, connected devices, ubiquitous services, and an underlying foundation of trust to understand customers’ needs and address them dynamically. 

By 2023, 40% of the data collected throughout the customer journey will be used to provide a contextually relevant, behaviorally targeted, more empathetic continuous experience and the notion of a static transaction goes away. 

In this webcast IDC Nordic will present and discuss: 

IDC's visionary new framework model for the Future of Customer 

The importance of CX in tech buying decisions 

The 3 future pillars of CX: smart personalisation, emotional engagement and customer adventures 

Usecases from CX tech 

 

Available on demand - Register to get access to the recording of the webcast

 

General Information

 

May 6, 2020

 

10:00 AM CET

 

IDC's "Future of" Webcast Series

 

 

Future of Work

April 29, 10:00 AM CET

In this webcast IDC Nordic will present and discuss: 

  • Work culture – collaboration will change towards agility, skills sourcing, planning and development will protect the human assets of a company, and new metrics for employee efficiency will emerge.
  • Workspace – mobility and remote working will be enabled, security and trust between employer and employee will be a strategic imperative.
  • Workforce – automation will be adopted on a large-scale changing work processes and removing repetitive tasks, new ways of human/machine collaboration will emerge.

Availabe on demand - Register to get access to the recording

     

    Future of Infrastructure

    May 13, 10:00 AM CET

    In this webcast IDC Nordic will present and discuss:  

    • What are the most prevalent infrastructure related inhibitors for digital transformation among your peers in the Nordics?   
    • How fast do you need to modernize the enterprise infrastructure to remain competitive in your business?  
    • What are the building blocks needed and how do you build the platform for supporting the digital first business environment of tomorrow? 

    Availabe on demand - Register to get access to the recording








     

    Future of Intelligence

    May 20, 10:00 AM CET

    In this webcast IDC Nordic will present and discuss: 

    • Nordic status of data management and analysis 
    • Nordic status of AI 
    • Expectations for Nordic adoption of intelligent automation of processes

    Availabe on demand - Register to get access to the recording














    Contact Us

    Charlotte Thygesen Poulsen

    Vice President, Events and GMS, IDC Benelux,, IDC Nordic

    +45 24446502

    Peer Jensen

    Sales Director, IDC Nordic

    About IDC

    56 Years | 1100 Analysts | 110 Countries

    International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.