Shopping is changing faster than ever. With eCommerce surging to 30% of total retail sales in some countries, shopping patterns are transformed and call for a unified customer journey to match the expectations of technology-savvy and time-crunched consumers. The experience retailers deliver in the different stages of the shopping journey —from inspiration, discovery, purchase, fulfillment, and after sales services—their brand equity, data security, and sustainability credentials become increasingly important to generate customer loyalty and trust.
The growing complexity of the shopping journey puts further pressure on costs in an industry already operating on tight margins. Transforming operations is far from simple and ask for efficiency in the way the working parts of the retailer’s ecosystem—processes, assets, people, partners, and products—are leveraged to increase lifetime customer value. In this context, partner network, customer experience, and cost structure become the key business transformation priorities for European retailers over the next three years.
Technology such as artificial intelligence (AI), analytics, Internet of things (IoT), cloud/edge-based foundations, that enables business use cases including 360º connected customer data management, predictive network inventory orchestration, and augmented knowledge worker, empowers retailers to re-think their business and better respond to customers expectations, increase efficiency and reduce the cost to serve.
During the IDC European Retail Executive Digital Summit 2021, we will look at the retailers’ ability to leverage technology to best use their resources and to enhance visibility and responsiveness across operations to reap the opportunities of this new retail phase.
We look forward to connecting with you soon!
Roberta and Filippo
Roberta Bigliani
Vice President, Head of IDC Insights and IDC Future of Work Executive Lead - Europe, IDC
Filippo Battaini
Head of IDC Retail Insight, Europe, IDC
Christos Kotelis
Team Manager, Head of CRM, Lidl Plus GR & CY
Sinanudin Omerhodzic
Transformational CIO & CDO, Aldi
Colin Shenoy
Global technology transformation organization, Diageo
Thijs van Mil
Global Head of Product & Omnichannel, INTERSPORT Group
Werner Kraus
CTO. Technology and Architecture Lead, SPAR Business Services
Ilse Roeffen
Senior Vice President Commercial Management, Swarovski
Claudio Bianchi
CIO, Kiko
Andreas Steubig
Director Global CR, Product and Supply Chain Integrity, Hugo Boss
Miha Kovač
Executive Director CoE, Data Services, Studio Moderna
Hopin
September 21, 2021
11:45 BST (12:45 CET)
Benefits of Being a Partner at IDC’s European Retail Executive Digital Summit
IDCs European Retail Executive Digital Summit brings together the most influential CxOs and Line of Business Managers from the Retail industry across Europe. You will engage with these executives by providing relevant content to this audience that will support them in their business planning and KPIs.
We are building an immersive summit, with live interaction at your booth and virtual one-to-one meetings on digital network tables.
Whether your primary objective is to increase your brand exposure in the Retail Industry, demonstrate thought leadership, or drive new business, IDCs Retail Summit will support your business needs:
Get a head start on the market with insights from our leading analysts
Get inspired by visionary speakers with locally based cases
Maximize your time with insights and solutions to grow your business
Be surprised by unique network opportunities with other IT leaders
The IDC European Digital Summits will be run on an all-in-one live online events platform where attendees can learn, interact, and connect with people from anywhere in the world.
Reception
We will welcome you at our Digital Reception area where we will showcase the event schedule and our partners. We will guide you for a great time & a lot of exiting digital touch points.
Stage
You will get inspired by the professional stories shared by industry pioneers and IDC analysts. Our keynotes experts will answer questions, propose provoking online polls, take part in the chat and comment on what is happening. Everything is done live.
Sessions
Learn about proven best practices through real-life case studies in moderated digital breakout sessions. This intimate experience is an opportunity to gain a clearer understanding of current organizations challenges.
Networking
Meet with peers to discuss common challenges and share concrete experiences thanks to our Networking feature using your webcam for up to 3 minutes.
Expo
Visit interactive booths leveraging digital content allowing you to explore key trends or discover more about innovative products.
This is the visual summary of the IDC European Retail Executive Digital Summit 2020
For further information please click here
57 Years | 1100 Analysts | 110 Countries
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.