IDC and Avaya Virtual Roundtable

Establishing omni-channel communications-enabled workflows to accelerate digital resiliency

May 26, 2021
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General Information

 

Avaya Spaces

 

May 26, 2021

 

8:30am - 10:00am

 

Overview

2020 was an unpredictable and volatile year, with rapid changes in how we lived our lives and did business. Most companies in the region were suddenly compelled to move to remote working environments, resulting in a surge for remote and secure working solutions. In addition, we saw an accelerated shift from physical to digital channels of engagement with customers, partners and other constituents such as citizens, students and patients.

Many enterprises turned to cloud and platform-based services to support the new business requirements under a very different context and to safeguard business continuity.

Organizations and businesses now need to move to the next phase of digital resiliency through a structural approach that can seamlessly connect internal and external systems, devices, employees and customers across all communication flows and channels. This, in turn, will enable higher employee engagement and drive customer satisfaction within optimized and predictable workflows, leading to cost optimization as well as new digital models and avenues of opportunities.

 

Join us on Wednesday 26th May at 8.30am to discuss these three key topics:

-  How can cloud and platform services help bridge the gap between enterprise communications, employee engagement and customer expectations across all systems, applications and communication flows?

-  How can this be done in a gradual transformation and scalable way whilst adhering to security and compliance regulations?

-  How can we embed advanced technologies to ensure this integrated employee-, customer experience and workflow infinity loop will help us to rapidly adapt, optimize, and innovate going forward?

We look forward to you joining us!

Agenda

Time Event & Speakers
8:30

Welcome and Introduction from IDC and Avaya

Melissa Fremeijer

Research Manager, Telecommunications and Networking, European Region, IDC

Nick Dicksee

UK&I CPaaS Specialist Lead, Avaya
8:35

IDC Presentation

Melissa Fremeijer

Research Manager, Telecommunications and Networking, European Region, IDC
8:45

Avaya Address

Nick Dicksee

UK&I CPaaS Specialist Lead, Avaya
8:55

Roundtable discussions focusing on three key topics

How can cloud and platform services help bridge the gap between enterprise communications, employee engagement and customer expectations across all systems, applications and communication flows?

How can this be done in a gradual transformation and scalable way whilst adhering to security and compliance regulations?

How can we embed advanced technologies to ensure this integrated employee, customer experience and workflow infinity loop will help us to rapidly adapt, optimize, and innovate going forward?

9:50

Summary of Discussions and Thank You from IDC and Avaya

Melissa Fremeijer

Research Manager, Telecommunications and Networking, European Region, IDC

Nick Dicksee

UK&I CPaaS Specialist Lead, Avaya

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Nicky Sharpe

Event Producer, IDC UK

About IDC

57 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.