target audience: TECH SUPPLIER Publication date: Feb 2024 - Document type: Market Presentation - Doc Document number: # US50915924
Top 5 Trends in UCaaS for 2024: Predictions for UCaaS for Telecom and Cable Communication Service Provider Consideration
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Abstract
This IDC Market Presentation examines the top 5 trends for UCaaS for telecom and cable communication service provider consideration in 2024.
In 2023, IDC observed UCaaS not only maintains its value in the overall, integrated unified communication and collaboration solution but also deepens its value across employee and customer engagement activities. The value of telephony as one of the core modes of unified communications has become critical to organizations of all sizes. Coupled with the need for expertise in enterprise-grade communications services and how to leverage AI in UCaaS, telecom and cable service providers can play a major role in the UCaaS market in 2024 and beyond.