target audience: TECH SUPPLIER Publication date: Mar 2024 - Document type: Market Presentation - Doc Document number: # US51910424
eSignature Customer Sentiment
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Abstract
This IDC Market Presentation offers select data from a customer survey. It is important to note that respondents were selected by vendors featured in the IDC MarketScape: Worldwide eSignature Software 2023 Vendor Assessment (IDC #US49646923, September 2023) — hence this is not a random sample. Respondents represented a diverse set of geographies, industries, and functional areas. One component of the research for the IDC MarketScape was a web survey of esignature customers.
An electronic signature, also known as esignature, is a legally agreed-upon replacement for uniquely identifiable physical acceptance or agreement to a form, document, or other digital source. eSignature software is an important element in improving both the efficiency and the experience surrounding business-to-business and business-to-consumer content-centric workflows. A key takeaway from this customer data is that integration with other enterprise applications is key to any esignature solution.