IDC FutureScape: Worldwide Digital Transformation 2020 Predictions

IDC FutureScape Figure

• Figure: IDC FutureScape: Worldwide Digital Transformation 2020 Top 10 Predictions

Executive Summary

IDC FutureScape Predictions

• Summary of External Drivers

• Predictions: Impact on Technology Buyers

• Prediction 1: By 2024, Leaders in 50% of G2000 Organizations Will Have Mastered "Future of Culture" Traits Such as Empathy, Empowerment, Innovation, and Customer and Data Centricity to Achieve Leadership at Scale

• Associated Drivers

• IT Impact

• Guidance

• Prediction 2: By 2022, Empathy Among Brands and for Customers Will Drive Ecosystem Collaboration and Co-Innovation Among Partners and Competitors That Will Drive 20% Collective Growth in Customer Lifetime Value

• Associated Drivers

• IT Impact

• Guidance

• Prediction 3: By 2024, with Proactive, Hyperspeed Operational Changes and Market Reactions, AI-Powered Enterprises Will Respond to Customers, Competitors, Regulators, and Partners 50% Faster than Their Peers

• Associated Drivers

• IT Impact

• Business Impact

• Guidance

• Prediction 4: By 2023, 50% of Organizations Will Neglect Investing in Market-Driven Operations and Will Lose Market Share to Existing Competitors That Made the Investments, as Well as to New Digital Market Entries

• Associated Drivers

• IT Impact

• Guidance

• Prediction 5: By 2021, New Future of Work Practices Will Expand the Functionality and Effectiveness of the Digital Workforce by 35%, Fueling an Acceleration of Productivity and Innovation at Practicing Organizations

• Associated Drivers

• IT Impact

• Guidance

• Prediction 6: By 2023, DX Spending Will Grow to Over 50% of All ICT Investment from 36% Today, with the Largest Growth in Data Intelligence and Analytics as Companies Create Information-Based Competitive Advantages

• Associated Drivers

• IT Impact

• Guidance

• Prediction 7: By 2025, 80% of Digital Leaders Will Devise and Differentiate End-Customer Value Measures from Their Platform Ecosystem Participation, Including an Estimate of the Ecosystem Multiplier Effects

• Associated Drivers

• IT Impact

• Guidance

• Prediction 8: By 2020, 60% of Companies Will Have Aligned Digital KPIs to Direct Business Value Measures of Revenue and Profitability, Eliminating Today's Measurement Crisis Where DX KPIs Are Not Directly Aligned

• Associated Drivers

• IT Impact

• Guidance

• Prediction 9: Driven Both by Escalating Cyberthreats and Needed New Functionality, 65% of Organizations Will Aggressively Modernize Legacy Systems with Extensive New Technology Platform Investments Through 2023

• Associated Drivers

• IT Impact

• Guidance

• Prediction 10: By 2023, Enterprises Seeking to Monetize Benefits of New Intelligence Technologies Will Invest Over $265 Billion Worldwide, Making DX Business Decision Analytics and AI a Nexus for Digital Innovation

• Associated Drivers

• IT Impact

• Guidance

Advice for Technology Buyers

External Drivers: Detail

• The Age of Innovation: Driving the Future Enterprise

• Description

• Context

• Accelerated Disruption: Navigating Business Challenges as Volatility Intensifies

• Description

• Context

• The Platform Economy: Competing at Hyperscale

• Description

• Context

• Intelligence Everywhere: AI's Opportunity and Implications

• Description

• Context

• Rising Customer Expectations: More Convenience, Customization, and Control

• Description

• Context

• The Future of Work: Agile, Augmented, Borderless, and Reconfigurable Description

• Context

• Economies of Intelligence: AI, Human, and Organizational "Learning" Fuels Asymmetrical Advantage

• Description

• Context

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