Utilities Smart Customer Operations Quarterly Update: April–June 2023

Executive Snapshot

• Figure: Executive Snapshot: Utilities Smart Customer Operations Quarterly Update, April–June 2023

New Market Developments and Dynamics

• Situation Overview

• Business Environment, 2Q23

• Figure: Worldwide Real GDP Growth Forecasts by Region, 2023

• Figure: Personal/Private Consumption for Select Geographies, 3Q22–2Q23

• Demand and Prices

• Oil Prices

• Figure: Brent and WTI Crude Oil Prices, July 2022–June 2023

• Electricity Prices

• Figure: Electricity Prices in Major European Power Exchanges, July 2022-June 2023

• Figure: U.S. Average Actual Residential Electricity Prices, July 2022–June 2023

• Utilities and GenAI

• M&As, Agreements, Reorganizations, and Major Business Developments, 2Q23

• Iberdrola, Spirax-Sarco Invest in Norway's Kyoto Group

• NIE Invests $3.7B into Network Resilience

• EDP Investment Brings Mixergy to Portugal

• Customer Care and Billing, 2Q23

• Kaluza Completes OVO Energy Australia Customer Migration

• PG&E Delivers Home Energy Reports to Customers via Oracle Utilities Opower Solution

• Gentrack, Water Authority of Fiji Partner for Transformation

• U.S. City of Columbia Extends Agreement with Hansen Technologies

• Bidgely Partners with Moro Hub to Deliver AI-Powered Energy Insights

• Netze BW Launches Smart Submetering Pilot in Germany

• Smart Metering, 2Q23

• PVVNL Chose IntelliSmart to Install 6.7M Smart Meters in India

• Airtel, Secure Meters to Deploy 1.3M NB-IoT Smart Meters in India

• Tauron Invests in 600,000 Smart Meters and Grid Modernization

• RG&E to Install 700,000 Smart Meters

• Brazil's Copel Reached 500,000 Smart Meters Milestone

• Peru Advances Smart Metering

• Finland's Caruna Starts Next-Gen Smart Meter Rollout

• Conservation and Energy-Efficiency Initiatives and Sustainability Projects, 2Q23

• Octopus Energy Creates Solar Street with East London Community

• Energinet Introduces Blockchain-Based Green Energy Certificate Platform

• LichtBlick, 50Hertz, Granular Energy Launch Pilot for Transparency in Green Electricity

• Iberdrola to Use Generac Grid Services' Concerto to Support Grid Stability

• Generac Grid Services Supporting the AlectraDrive @Home EV Initiative

• Digital Transformation, 2Q23

• Iberdrola Launches Advanced Smart Assistant

• Smart Meter Data to Drive Development of a Tariff "Engine" in the U.K.

• VERBUND Deploys Digital Commissioning Software for Energy Storage Risk Reduction

• Bidgely Releases Hourly Grid-Monitoring Distributed Energy Tool

• Calisen to Acquire Advizzo

• Gentrack, Evergen Partner on Advanced Energy Solutions

• Schneider Electric Launches Zeigo

• Major Flexibility, EV, and Battery Energy Storage Projects, 2Q23

• EV Charging at Home with Zaptec for Ostrom Customers

• OVO Energy Launches Kaluza-Powered EV Charging Plan

• EDF Joins Landis+Gyr, LCP Delta to Test Flexibility Tech in the U.K.

• RWE Begins Construction on 220MW Frequency-Stabilizing Battery System

• Enel X Deploys Battery Swapping VPP in Taiwan

• EDF Renewables UK signs Wärtsilä to Build Sixth Grid-Scale Energy Storage Project

• Tesla Expands Powerwall Market by Opening Orders in Spain

• Morocco Eyes EV Battery Gigafactory

• South Korean eMobility Majors Join Forces in the U.S. for EV Battery Gigafactory

• Minespider Launches Advanced Open Battery Passport

• Glencore Plans to Build Europe's Biggest Battery Recycling Plant

• BMW, E.ON Connect EVs and Grid with Smart Charging Solution

• Siemens to Acquire Mass-Tech Controls' EV Division

• India to Get Its First V2G System

• ABB E-Mobility Unveils HVC360 Fleet Charging Solution

• ALD, ChargePoint Deepen Cooperation to Target Corporate Fleets

• Utilities and GenAI, 2Q23

• Dubai's Dewa Pilots ChatGPT to Boost Digital Services

• Salesforce Launches AI Cloud

• Salesforce's Einstein GPT for Field Service Available in Beta

• ServiceNow Expands GenAI Offerings with Now Assist for Virtual Agent

• Google Cloud, KPMG Launch Generative AI Collaboration

• Google Cloud Expands Partnership with Twilio to Improve CX with GenAI

• HCLTech, Google Cloud Expand Partnership on Generative AI

• Siemens, Microsoft Partner on Generative AI

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• Synopsis