Research Manager, EMEA
Gaia Gallotti is research manager for IDC Energy Insights Europe, Middle East and Africa region. Gallotti leads the "Europe, Middle East and Africa Utilities Digital Transformation Strategies" advisory service, which provides full coverage of the utility industry value chain. She joined the IDC Energy Insights in 2007, after joining IDC in 2006. Since then, she has become a recognized independent industry analyst across Europe in the utilities domain. Gallotti's knowledge of the utilities industry enables her to support clients with market research, ad hoc consulting activities, and honoraria. Her area of expertise includes business and IT issues relevant to the utilities, as well as digital transformation, customer experience, Big Data and Analytics, Mobility, and Internet of Things, IT and Operational Technologies integration.
Gallotti is also an active member of IDC’s European Digital Transformation Strategies practice.
She is based at the IDC Italy office in Milan.
Gaia Gallotti has over nine years of experience in the European utilities industry, and her expertise covers a wide range of industry-specific themes, including smart energy, distributed generation, smart cities, smart grids, smart metering, customer experience, omni-channel strategies, and electric mobility.
Gallotti is bilingual Italian-English, fluent in French, and proficient in Mandarin Chinese.
Utilities Reborn Digital: Highlights from the 2017 IDC Pan–European Utilities Executive Summit
Jean-François Segalotto, Gaia Gallotti, Roberta Bigliani
May 2017 - Doc # EMEA40828817 IDC Perspective
This IDC Perspective summarizes some of the topics discussed at the fifth edition of IDC Pan-European Utilities Executive Summit, hosted by IDC Energy Insights in Sintra, Portugal, on March 20 and 21, 2017. The main theme of the summit was ...purchase document
Utilities Smart Customer Operations Quarterly Update: January-March 2017
Roberta Bigliani, Gaia Gallotti, Luiza Semernya
May 2017 - Doc # US41104217 Market Perspective
This IDC Energy Insights Perspective analyzes worldwide smart customer operations in the energy sector and outlines major customer care, billing, and analytics contracts; customer engagement, smart metering, and emobility developments; and ...purchase document