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Humanizing (Artificial) Intelligence – Infinite Value for Customers, Employees, Shareholders, and Malicious Actors?

Saint-Jean-C, France
Coverage: Europe

As AI and its use cases mature, the focus is shifting toward humanizing it

Artificial intelligence is emerging as the most impactful jump in technology evolution since the World Wide Web. Financial institutions have been on the forefront of adopting analytics and AI and its latest evolutions such as GenAI are no exception. The potential of these new technologies to enhance productivity through automation, augment staff to focus on value-generating activities, transform customer experiences, and improve and scale analytics in risk-, compliance-, fraud-, and cybersecurity to counter adverse actions is sheer limitless.


As AI and its use cases mature, the focus is shifting toward humanizing it. This means to harmonize, optimize, and improve the way machines integrate and interact with humans. This requires nothing less than a cultural revolution going far beyond technology, but has widespread social, environmental, ethical, cultural, and regulatory implications to ensure machines will augment, empower, and improve human experiences, not replace, discriminate, or threaten them. While this sounds like science fiction, these decisions and safeguards must be taken sooner rather than later – optimally in broad consensus between regulators, financial institutions, partners, other industries and most importantly staff and customers.

Despite the risks of AI, IDC is a firm believer in the potential of AI technology provided that this is managed with appropriate governance processes to ensure ethical deployment and regulatory compliance covering data protection, intellectual property, and civil rights. The conference will therefore focus on how financial institutions adapt to the rise of machines and generate business and operational value. We will look at use cases, risks, and successful strategies to implement AI to help deliver FSI business priorities and objectives as well as to brave the headwinds life throws at FSI. This applies particularly to risks that more powerful AI and GenAI pose to the industry, considering that they can be leveraged also by malicious actors enabling them to scale and execute new types of cyber-attacks that will be even harder to detect and defend.

Why Attend?
IDC Financial Services Xchange is an IDC community event that connects senior IT, data and business professionals from several industries and countries. IDCs analysts together with our advisory board aim to create the best-in-class independent content agenda based on insights from their research and close collaboration with industry executives, and thought leaders. By joining the community you will get the future industry trends, actionable recommendations, hands-on experience from external speakers and last but not least - a chance to connect and network with your peers from the biggest European companies.

Advisory Board

We build each edition of the Xchange event by starting dialogue with industry leaders, which helps us to create the best independent content. Meet the Advisory Board Members for this year!


Hôtel Nice Riviera

3, avenue Jean Monnet

06230 Saint-Jean-Cap-Ferrat


Xchange Speakers

At our Xchange events you will hear from IDC analysts, the experts behind our research. They will help to expand your knowledge and discover new approaches to ensure you make smarter business decisions. In addition you will hear from guest keynote speakers and experienced professionals.

The agenda is continuously updated in the lead up to the event, so please check back for the upto date speaker list.

2023 Financial Services Xchange highlight video

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Contact Us

Charlotte Thygesen Poulsen

Vice President Events

+45 24446502

Gloria Lombardo

Business Development Manager, European event sales team

About IDC

60 Years
1300 Analysts
110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.