Moving From Crisis to Recovery

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Press Releases

CIO Executive Council and IDC Add World Class CIOs to IT Leadership Coaching Programs

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Consumer PC Demand in EMEA Continues to Boom in the Wake of COVID Lockdowns, says IDC

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Digital Infrastructure: Keystone for Success and Competitive Advantage for Asia/Pacific* Enterprises in the Next Normal, says IDC

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New Research

IDC TechBrief: Identity-Aware Proxies for "Zero Trust" Distributed Integrity

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Return-To-Workplace Initiatives: Asia/Pacific (Excluding Japan) Perspective, 2020

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Touchless Customer Service Processes and Procure to Pay Top Planned 2021 Investments in Business Process Services

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Top 5 AI Use Cases Based on Share of Worldwide AI Spending in 2020

The total market value for 2020 is $50.1 billion.

Source: IDC Worldwide Artificial Intelligence Spending Guide - Forecast 2020 | Aug (V2 2020)

Future of Customers and Consumers

73% of consumers say that their loyalty depends on a differentiated experience. In the Future of Customers and Consumers, the relationship between customers and businesses will be based on cognitive empathy, requiring business leaders to use data and the prism of technology to understand customers' needs and make strategic decisions that emphasize experiences, journeys, trust and satisfaction.

Creating Loyalty Through Empathy at Scale

Organizations will create empathetic relationship between customers and brands built on what the customer wants and how they want to be treated.

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Creating Loyalty through Digital Transformation

Learn how the Future of Customers and Consumers creates loyalty through digital transformation, forging partnerships between customers and brands using Empathy at Scale.

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The Future Starts with the Customer

Learn more about how enterprises can create empathy at scale,

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Defining Future Business Goals Using Empathy at Scale

Learn how to build business plans and define goals to become an empathetic enterprise.

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IDC FutureScape: Worldwide 2021 Predictions
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October 27 - December 17, 2020
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Cold Storage Services in the Public Cloud IaaS Market
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August 27, 2020
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