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From eGovernment to the Invisible Bureaucracy: A roadmap for next-generation digital public services in the Nordics

Host Partner

IDC predicts that by 2027, 50% of national governments will extend GenAI from task automation to decision support use cases, improving citizen service responsiveness by 10% and civil servant productivity by 15%

Making government services more people centric is not a new aspiration. But, with fast advances in technology, socioeconomic volatility, and rising societal expectations, senior public sector leaders are reimagining the next generation of government services and operations to deliver on that promise.


Nordic public sector senior leaders have been actively pursuing government digital transformation. Their achievements have laid the groundwork to accelerate investments in next-generation digital public services to address future challenges. Now, they need to enable secure, agile, and data-driven organizations that can design and deliver proactive citizen services that make the bureaucracy invisible.  

Designing, developing and deploying the next-generation of government services requires untangling complex legacy architectures that make it difficult to scale and reuse capabilities and embed innovations that are necessary to deliver:

  • Seamless services that enable citizens to choose the most convenient channels and minimize requests to submit the same data multiple times.
  • Proactive operations that understand citizen needs and can suggest, register for, and deliver services.
  • Trusted engagements that makes compliance less burdensome for citizens, while maintaining high levels of accountability and transparency. 
Why Attend?

During the webinar, you will be able to hear about good practices and shared experiences, and hopefully walk away with some concrete ideas as to how to get started on this journey. Together we will dive into:

  • Bringing together all touchpoints along the citizen/business experience journey.
  • Building a 360° view of the citizen/business, while treating sensitive data in a trusted and transparent manner.
  • Accelerating proactive citizen-centric services and drive change from the bottom up by understanding how automation can change service delivery end-to-end



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Wednesday June 12, 2024

IDC Welcome & introductions


From eGovernment to the Invisible Bureaucracy


Re-imagining Public Services with Citizens at the Center - implementing successfully, faster, and with much lower risk


Q&A Session


Summary & Closing


Host Partner

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Contact Us

Jenni Palokas

Conference Project Manager

Janine Olsson

Senior Conference Specialist, IDC

+45 26132975

IDC, Foundry

IT executives rely on IDC and Foundry events for discovering new ideas, trends, and solutions that drive their technology strategies. Leveraging IDC’s deep market intelligence and advisory expertise, and Foundry’s rich media brands (CIO, Computerworld, InfoWorld) and relationships, IDC and Foundry produce powerful learning and networking experiences for IT decision makers around the world.