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8:00
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Registration & Networking
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9:00
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Welcome Address
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9:05
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Affiliation Keynote
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Jamal Saleh
Director General, UBF
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9:10
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IDC Opening Keynote
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Cyrus Daruwala
Managing Director, IDC Financial Insights Asia/Pacific
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9:40
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The critical role of cloud in driving digital-first financial services operations
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Cloud services have become the foundation for innovation and indispensable for building the foundation of a digital business. Cloud modernizes legacy architecture for greater agility, scalability, and resilience, and recent IDC surveys indicate that most enterprises consider cloud providers to be important partners in the AI and GenAI journey. This session will explore how cloud computing is revolutionizing the financial services industry, helping to bring new services to market at a much faster rate. It will also explain how BFSI organizations can better leverage enterprise-wide data in order to access the latest functionalities provided by cloud-based software.
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10:00
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Q&A (Ask Questions & Stand a Chance to Win a Raffle)
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10:05
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The benefits and Challenges of Building API-Based Ecosystems
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BFSI organizations are orchestrating new services by incorporating APIs and integrating upstream and downstream data and capabilities. APIs enable easy integration of multiple services and capabilities into a cohesive ecosystem, providing organizations with the ability to customize solutions as they address the specific needs of their clients. Today, BFSI organizations can offer a variety of financial services directly through their applications, utilizing financial services APIs to significantly improve the customer experience. But what should be the target architecture with APIs at the center? And what processes should be the first to be engineered? This session will discuss the answers to these pressing questions.
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10:15
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Q&A (Ask Questions & Stand a Chance to Win a Raffle)
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10:20
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Using Technology to Transform Financial Institutions into Sustainable Businesses
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Over the past decade, financial institutions have been on a mission to integrate sustainable practices into their basic business procedures as a response to increased awareness around climate change and social responsibility. Sustainability-driven banks actively integrate ESG concepts into their business strategies to create a future that is more just and sustainable. Green financing is a key emerging area of practice in this regard, with organizations increasingly looking to estimate the ESG impact of any particular project. This session will look at the latest technologies enabling green finance.
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10:30
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Q&A (Ask Questions & Stand a Chance to Win a Raffle)
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10:35
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Migrating to a Frictionless Biometric Security Authentication Model
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Enhanced biometric security provides financial institutions with a strong barrier against fraud and illegal access. Biometric data is a powerful deterrent against identity theft because it is harder to copy than regular passwords and online assaults. Banks may increase client confidence and safeguard their reputations by introducing cutting-edge biometric security solutions since authentication techniques like fingerprint scanning, facial recognition, and voice biometrics offer a higher level of security than conventional password-based systems. Many financial institutions have implemented such systems within their mobile applications and onboarding processes for KYC verification. The session will focus on how these technologies have helped make the authentication process frictionless and examine the lessons that have been learned.
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10:45
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Q&A (Ask Questions & Stand a Chance to Win a Raffle)
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10:50
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Tea / Coffee & Networking Break
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11:15
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AI-Driven Personalization: GenAI as Personal Assistants and the impact on Banking Experiences
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The potential for AI-driven personalization in the financial sector is increasing as AI technologies continue to develop. These developments are enabling financial institutions to offer individualized services that meet specific customer needs, benefiting both parties. Receiving advice and offers that are specifically tailored to each person based on their spending patterns, financial objectives, and risk profiles allows financial institutions to proactively offer clients relevant goods and services at the correct moment, creating opportunities for cross-selling and upselling. We expect this to be the North Star of the BFSI experience in the near future. This session will focus on best practices for defining AI-driven personalization strategies in the BFSI industry.
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11:25
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Q&A (Ask Questions & Stand a Chance to Win a Raffle)
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11:30
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Leveraging Cloud to Transform the Finance Industry
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BFSI organizations that rely primarily on legacy systems must pile layers of customization on top of out-of-date architecture to add functionality. This approach increases management complexity, causes friction and variation in customer experiences, elevates the scope for operational risk, and presents challenges around scalability. Updates to legacy systems also take time to build, are expensive to maintain, and are usually performed in a programming language where talent is scarce. The use of legacy architecture encourages data silos and the inability to leverage modern analytics tools makes data management extremely challenging. BFSI organizations that have transformed have done so with a cloud strategy as their foundation, but cloud strategies are non-linear. So, should BFSI organizations adopt modern apps as a first step or migrate their current applications in cloud-ready form to a new environment? This session will explore the possibilities.
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11:40
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Q&A (Ask Questions & Stand a Chance to Win a Raffle)
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11:45
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How Immersive Experiences in BFSI Will Bring About Industry-Wide Disruption
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Immersive technology provides customers with a highly personalized and engaging experience. The interactions between banks and clients are optimized through augmented reality (AR) and virtual reality (VR). In interactive environments, VR enables banks to train staff members on a variety of banking practices, products, and regulations. For example, by using these technologies, banks can speed up the loan application process and customers can browse available products and services options while chatting with an automated personal assistant. Additionally, metaverse banks can leverage immersive technologies to enable virtual interactions between customers and banks, offering a more engaging client experience and boosting customer satisfaction/loyalty. The session will discuss various use cases for immersive technologies and offer guidance on the correct implementation strategy.
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11:55
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Q&A (Ask Questions & Stand a Chance to Win a Raffle)
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Tea / Coffee & Networking Break | Regroup for Gold Partner Sessions
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12:10
13:30
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Gold Partner Tracks (Parallel Sessions)
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12:10 - 12:13
Moderator Overview
12:13 - 12:15
Start of the Session Raffle
12:15 - 12:25
How SD-WAN Can Be a Game Changer for the BFSI Industry
SD-WAN infrastructure continues to be one of the most dynamic areas of the networking industry. We are seeing BFSI organizations invest in this technology both for the first time and, increasingly, when expanding their use of SD-WAN technology to help meet their evolving business needs. For BFSI organizations looking to deploy SD-WAN infrastructure, ensuring that the technology implementation process meets organizational business needs should be a chief priority. This session will discuss the challenges and pitfalls that BFSI organizations need to meet and avoid in order to optimally adopt this powerful and innovative technology and ensure a successful deployment.
12:25 - 12:30
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
12:30 - 12:40
Establishing Resiliency Through a Modern Regulatory Change Management Strategy
Financial services firms are challenged to effectively identify, assess, and implement changes necessary to comply with new regulations, rules, and guidance. Creating a modernized regulatory change management (RCM) infrastructure is not an easy task. Not only will technology need to be implemented, but governance frameworks will also need to be reassessed, as will roles and responsibilities across compliance and lines of business. However, the process is full of challenges and pitfalls as financial institutions take on the complex task of identifying, assessing, and implementing appropriate actions in response to the hundreds of updated rules, new guidance, enforcement actions, regulator speeches, and so forth. Technology and data can play a significant role in implementing an enterprise-wide risk management framework that facilitates an effective RCM strategy. This session will discuss how data and technology can help meet the challenges of RCM.
12:40 - 12:45
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
12:45 - 12:55
Legacy Core Banking Modernization: Finding the Relevant Path
Banks are launching legacy modernization initiatives to update their core banking solutions. Modernization is being driven by market forces — the demand for personalization, flexibility, and improved time to market, the proliferation of open banking, and the need to adapt to an evolving ecosystem. Technology is also a key driver: the need to protect against fraud and cyberattacks and to improve resilience to comply with regulatory requirements. Banks understand that the value created by legacy modernization is substantial — and that the effective use of technology is critical to achieving modernization goals. A bank's overall methodology and approach to modernization will be determined by its rationales and objectives.
12:55 - 13:00
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
13:00 - 13:30
GenAI in Insurance: Perspectives, Opportunities, and Use Cases
The recent advances in GenAI are leading to significant transformations across the insurance value chain. GenAI products are improving the overall client experience through personalized services such as AI-powered chatbots that provide real-time responses and faster claims processing, reduced settlement times, and increased operational efficiency. Utilizing data enrichment and predictive modeling for more accurate assessments, it is proving to be a promising bet in risk assessment and underwriting. GenAI's capacities to identify market trends and enable dynamic pricing models alongside product development are becoming more agile and customer focused. With the round-the-clock assistance and effective claims reporting made possible by AI-driven chatbots, customer service has become effortless.
12:10 - 12:13
Moderator Overview
12:13 - 12:15
Start of the Session Raffle
12:15 - 12:25
Using GenAI in Fraud Detection and Payment Integrity
AI is a vital tool for exposing fraudulent activities that often hide within the vast volumes of unstructured transaction data. Through a meticulous examination of transaction patterns and anomalies, AI systems can rapidly pinpoint fraudulent actions, providing businesses with a robust defense against significant financial losses. The ability to detect and thwart fraud in real time provides a critical advantage, resulting in annual savings of billions of dollars for businesses.
12:25 - 12:30
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
12:30 - 12:40
Application and Workload Modernization for Banking
Cloud applications, workloads, and technologies are indispensable components of a bank’s digital transformation strategy. Cloud computing has consistently played a pivotal role in driving digital transformation over the past several years, and when banks expand their use of the public cloud and design cloud-native solutions for their core banking modernization initiatives, it is imperative that they harness the capabilities offered by cutting-edge platforms and tools available from cloud partners. Such utilization is not merely advantageous but will inevitably become a vital necessity for all banks in the foreseeable future.
12:40 - 12:45
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
12:45 - 12:55
Embedded Finance: Gaining Momentum in Corporate Banking
Corporate banks are leveraging the synergies enabled by ecosystem collaboration and embedded finance. They are transforming business operations with open banking models and fostering systems integration with partners to deliver improved customer experiences. IT modernization is foundational to delivering embedded finance value. Technological requirements and risks are dear operational challenges — but business concerns might prove more difficult to overcome. With embedded finance, banks' traditional asset of trust, customer interactions will drive customer perceptions.
12:55 - 13:00
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
13:00 - 13:30
Navigating the Shadows: GenAI, Fraud, and the Battle for Trust
GenAI introduces new challenges, particularly in the realm of fraud. Armed with technologies such as FraudGPT — the dark web version of ChatGPT — fraud and cyberthreats are becoming increasingly complex with audio and visual enhancements that make fraud detection difficult. It is crucial to prioritize mitigation efforts and utilize effective risk management tools to address these threats. CIOs are increasing their investments in tools and infrastructure aimed at countering such risks, as well as in heightened fraud detection capabilities, especially as financial institutions explore the use of GenAI on a wide scale.
Hariprasad Chede
Chief Information Security Officer, National Bank Of Fujairah
Pillairkulam Parthasarathy
Group Chief Information Security Officer and Executive Vice President, Leading Bank in GCC
12:10 - 12:13
Moderator Overview
12:13 - 12:15
Start of the Session Raffle
12:15 - 12:25
Securing the Future: Cybersecurity Strategies for BFSI
The digital landscape in the BFSI sector has expanded over the years due to rapid technological advancements. This growth brings both opportunities and challenges, with robust digital security being a critical concern. Thus, GenAI emerges as a significant tool for enhancing digital security in the BFSI sector. By focusing on fraud detection and prevention, cybersecurity threat mitigation, and customer data privacy, organizations can fortify their defenses against cyberthreats while maintaining customer trust.
12:25 - 12:30
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
12:30 - 12:40
GenAI Unleashed: Transforming BFSI Operations
GenAI is revolutionizing the BFSI sector. Beyond optimizing customer experiences and automating fraud detection, GenAI impacts risk management, personalized marketing, and operational efficiency. Real-world use cases demonstrate how GenAI is empowering financial institutions to stay competitive. Ethical considerations and responsible deployment are essential as GenAI reshapes industry dynamics.
12:40 - 12:45
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
12:45 - 12:55
Chatbots and Digital Banking: Enhancing Customer Journeys
AI-powered chatbots are redefining customer interactions in digital banking. By offering 24x7 support, reducing response times, and streamlining account inquiries, chatbots enhance customer journeys. This session will explore how these conversational agents improve user experiences, drive engagement, and contribute to overall satisfaction in the BFSI sector. But this is only the beginning of enhanced CX, as GenAI-based applications promise to provide unprecedented levels of personalization and ease of use.
12:55 - 13:00
Q&A (Ask Questions & Stand a Chance to Win a Raffle)
13:00 - 13:30
Reimagining the Customer Experience in Banking and Finance
AI-powered technology is changing the customer experience (CX) in unprecedented ways as the field evolves with strategies and technologies aimed at improving business outcomes. For instance, natural language processing (NLP) is playing a pivotal role in driving digital transformation and the creation of AI-powered chatbots. Leveraging new technology, financial organizations can meticulously analyze every customer interaction, fostering loyalty and steadily increasing satisfaction over time. Financial services providers now have the capability to elevate functionality and align customer expectations, all thanks to these innovative technologies.
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13:30
14:35
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Silver Partner Tracks (Parallel Sessions)
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13:30 - 13:35
Start of Session Raffle
13:35 - 14:05
How GenAI is Reshaping the BFSI Industry
In 2023, one of the most significant technological breakthroughs was GenAI. This development followed a series of tech advancements triggered by the pandemic, which profoundly impacted the financial sector. With the influence of GenAI extending to fintech, banking technology, including apps and online financial services, is already harnessing GenAI, potentially creating fresh revenue channels. Overall, the convergence of GenAI, data science, and cloud computing is creating unprecedented opportunities. While these technologies won’t alter the core functions of banking, they will profoundly reshape nearly every aspect of its operations.
Saud Al Dhawyani
Group Chief Platform Officer, Emirates NBD
Anand Krishnan
Director, Head of Technology, Emirates Investment Bank
Srinivasan Sampath
Group Chief Information Officer, First Abu Dhabi Bank
Dr. Devid Jegerson
Chief Operating Officer, Invest Bank
Sean Langton
Group Chief Information Officer, Abu Dhabi Commercial Bank (ADCB) (UAE)
14:05 - 14:35
The New Era of Managing Cybersecurity Risk in Financial Organizations
GenAI introduces new challenges, particularly in the realm of cybersecurity risks. As technological advancements progress, cyber threats are becoming increasingly complex. It is crucial to prioritize mitigation efforts and utilize effective risk management tools to address these threats. CIOs are increasing investments in tools and infrastructure aimed at countering such risks as well as heightened fraud detection capabilities, especially as financial institutions explore the use of GenAI on a wide scale.
13:30 - 13:35
Start of Session Raffle
13:35 - 14:05
The Regulatory and Compliance Implications of GenAI
In the regulations and compliance space, cloud computing tools are poised to gain even more popularity as the year progresses, with organizations recognizing the advantages of on-demand access to infrastructure, applications, and servers via the internet. However, the rise of new technology and AI prompts critical questions about personal data privacy, leading to potential shifts in regulatory requirements within the financial services sector. Additionally, many organizations are expected to adopt hybrid cloud models to efficiently manage workloads and compliance tasks.
14:05 - 14:35
Reimagining the Customer Experience in Banking and Finance
AI-powered technology is changing the customer experience (CX) in unprecedented ways, as the field evolves with strategies and technologies aimed at improving business outcomes. For instance, natural language processing (NLP) plays a pivotal role in digital transformation and the creation of AI-powered chatbots. Leveraging new technology, financial organizations can meticulously analyze every customer interaction, fostering loyalty and steadily increasing satisfaction over time. Financial service providers now have the capability to elevate functionality and align customer expectations, all thanks to these innovative technologies.
13:30 - 13:35
Start of Session Raffle
13:35 - 14:05
Data Science in BFSI: From Insights to Impact
Data science fuels modern banking. Beyond insights, it drives credit risk assessment, personalized marketing, fraud prevention, and regulatory compliance. By harnessing data-driven decisions, BFSI organizations can enhance customer satisfaction, operational efficiency, and revenue growth. But, in their quest to achieve data-related objectives, organizations often run into hurdles around skills shortages and the implementation of proper data management. This session will delve into predictive modeling, data quality, and the strategic impact of data science.
14:05 - 14:35
Cloud Economics: Balancing Cost and Innovation in BFSI
As cloud adoption accelerates, banks are pursuing strategies to optimize costs while fostering innovation. This session will discuss cloud-native solutions, FinOps practices, and the symbiotic relationship between cost management and agility. It will explore AI's role in managing cloud expenditure, ensuring that financial institutions strike the right balance between operational efficiency, security, and scalability. Join us to uncover strategies for achieving cost-effectiveness without compromising on innovation.
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14:35
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Networking Lunch
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