Director, Services & Enterprise Applications
Canadian Services Team
Canadian Software Team
Mark manages the IT Services and Enterprise Applications team for IDC Canada. These programs include Canadian IT Competitive Dynamics, Application Services, Cloud and Enterprise Applications and Strategic Sourcing. As the lead for Strategic Sourcing, Mark provides research insights and thought leadership on the key issues and trends affecting the outsourcing markets. Primary focus areas include outsourcing contract analysis, governance issues, vendor positioning and competitive stance, and industry-specific process issues in the areas of infrastructure outsourcing.
Mark Schrutt authors IDC Canada's outsourcing research reports, participates in various industry conferences and events, and works with IDC's clients in the creation of business plans and market strategies. Mark also plays a management role in IDC's IT service benchmark practice and works with vendors and IT users to measure efficiencies and cost-effectiveness of service delivery.
Mark has extensive experience in the outsourcing industry. Prior to joining IDC Canada, Mark held unit director positions at Bell Canada Enterprises, including managing the life insurance practice at CGI Group and strategic planning at BCE Emergis. Mark was also employed by EDS Canada, where as Director, Communications Industry Group, he managed EDS' business development efforts in the telecommunications marketplace.
Mark holds a Bachelor of Science in Management from the State University of New York at Buffalo and a Masters in Information Studies from the University of Toronto. Mark is a member of the ACM, SLA, ARMA, IAOP, and is a research board member of the Centre of Outsourcing Research and Education Research Committee.
Follow Mark on Twitter! @schrutt