target audience: TECH SUPPLIER Publication date: Sep 2023 - Document type: Market Analysis Perspective - Doc Document number: # US46667320
Market Analysis Perspective: Worldwide Customer Service and Contact Center Applications, 2023
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Abstract
This IDC Market Analysis Perspective (MAP) encapsulates IDC insights and data on the technologies, industry dynamics, and trends influencing the segments within the customer service applications and contact center applications segments. Some form of this MAP presentation was delivered to clients on various dates in 2023. This MAP was designed to give clients the opportunity to engage with IDC's analysts on the key issues impacting the current market as well as speculation on the future market direction.