target audience: TECH SUPPLIER Publication date: Oct 2023 - Document type: Pivot Table - Doc Document number: # US51292823
Services Path 2023: Worldwide Banner Book
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Abstract
This IDC Pivot Table banner book includes data for IDC's Services Path 2023 program, which provides comprehensive data and guidance on the mind and journey of services buyers. The 14 markets cover professional services and outsourcing, managed, and engineering services, including: application testing/digital assurance/quality engineering services; business consulting services; customer care business process services; customer experience services; digital business transformation professional services; digital engineering and operational technology services; employee experience management services; enterprise intelligence services; environmental, social, and governance (ESG) business services; HR and talent management outsourcing services; IT consulting and systems integration services; managed cloud services; procurement business process services; and talent acquisition outsourcing services.
Coverage includes adoption; budgeting trends; purchasing preferences and attitudes; pricing and contract options; friction points related to selection, contracting, and managing delivery; and detailed customer satisfaction ratings for vendors. The program also examines what buyers are seeking from the "service company of the future" and where and how service providers must change to meet customer's future needs.