target audience: TECH SUPPLIER Publication date: Jan 2024 - Document type: Pivot Table - Doc Document number: # US51741624
Services Path 2023: Vendor Ratings Banner Books for Business-Oriented Service Categories
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Abstract
These IDC Pivot Table banner books include vendor ratings data for IDC's Services Path 2023 program for seven business-oriented service categories, namely business consulting services; customer care business process services; customer experience services; environmental, social, and governance (ESG) business services; HR and talent management outsourcing services; procurement business process services; and talent acquisition outsourcing services.
IDC's Services Path 2023 program provides comprehensive data and guidance on the mind and journey of services buyers. Coverage includes adoption; budgeting trends; purchasing preferences and attitudes; pricing and contract options; friction points related to selection, contracting, and managing delivery; and detailed customer satisfaction ratings for vendors. The program also examines what buyers are seeking from the "service company of the future" and where and how service providers must change to meet customers' future needs.