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Agentic AI is accelerating.
Execution is lagging.

Organizations are investing in agentic AI at scale but most are still struggling to decide which use cases to prioritize, how to measure ROI, and what actually works. IDC surveyed 1,967 functional leaders across 13 business functions to find out.

 

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  • The Functional Leader’s View

    What’s driving leaders to and from agentic AI

    Early adopters are scaling agentic AI across enterprise functions through multisourcing strategies that blend embedded, third-party, and internal agents. As sprawl grows, so does demand for centralized orchestration and governance. Investment is accelerating and increasingly business-led, with spending expected to nearly double at the highest budget tiers by 2027. This report maps use cases in production, key selection drivers, and where gaps between potential and production persist.

  • The AI Leader’s View

    How AI leaders are shaping enterprise agentic strategy

    As agentic AI moves beyond experimentation, AI leaders are navigating a shift from IT-led projects to business-driven investment. Nearly 90% of organizations are committing over $1M to agentic initiatives in 2026, with strategic alignment to business goals ranking as the top selection criteria. This report examines enterprise governance structures, investment priorities, sourcing approaches, and the functions where leaders see the highest production potential.

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By the Numbers

How enterprises are adopting and investing in agentic AI

  • 56.1%

    Initiatives already underway

    Mean share of processes with agentic AI started across functions

  • 42%

    $10M+ spend by 2027

    Doubling from 24% of functions in 2026

  • 50%

    Need strategic guidance

    Organizations seeking support on agentic AI strategy and roadmap

  • 1,967

    Leaders surveyed

    Director+ respondents, 13 functions, across Americas, Asia Pacific, and EMEA

Agentic AI Use Cases Across the Enterprise

Take a deep dive into use case adoption across 13 business functions

On-Demand Intelligence

Explore 150+ use cases

IDC’s Interactive Agentic AI Use Case Tool lets you filter by function, compare adoption across business areas, and surface the use cases most relevant to your customers, instantly.

  • Analyze

    Agentic AI adoption

    Understand where initiatives are underway and at what scale across enterprise functions.

  • Compare

    Priorities and outcomes

    See how adoption and business outcomes differ across functions and geographies.

  • Educate

    Your teams and customers

    Bring use-case-first conversations grounded in real peer data to every interaction.

  • 150+

    real-world agentic AI use cases across 13 enterprise functions

    Request tool access