Agile Governance through Digitalisation (IM8)
Government Technology Agency of Singapore
The Singapore Government Instruction Manual (IM) on ICT and Smart Systems (ICT&SS) Management, also known as the IM8, is used to govern the management of ~4,000 Government systems, including those used by citizens and businesses such as SingPass/CorpPass, TraceTogether, MyInfo, Parents Gateway and the 40 digital services on LifeSG. Establlished in 2000, the IM has grown unwieldy to use and increasingly does not meet or support the Government's goal of Agile Governance. Following months of consultations that generated over 17,500 feedback, the new IM8 was rolled out in July 2020 to outstanding results. Being risk-based, the net cost impact of compliance to IM8 can be reduced by $24M and 74,685 man-days per year across the governmen, with 88% of the cost savings and 92% of the reduced effort is attributable to 75% of government systems.
The initiative also delivered:
Huzhou City Digital Brain
Huzhou Big Data Development Administration
The Huzhou City Digital Brain is a big data platform on cloud computing aimed at creating a more livable and harmonious Smart Huzhou. Since last year, the "brain" has accumulated more than 16.7 billion pieces of public data, developed 428 APIs of data, and supports more than 40 applications for a hundred scenarios within the city. This has created the Huzhou model of intelligent urban management, more humanized urban services and faster emergency response for its citizens.
Northern Melbourne Smart Cities LoRaWAN Network
City of Whittlesea, Moreland City Council, Banyule City Council, Mitchell Shire Council and Nillumbik Shire Council
This project has provided an IoT-based Smart Cities network to drive the first steps towards smart cities transformation for the cities of Whittlesea, Moreland, Banyule, Mitchell Shire Council and Nillumbik Shire through their respective Councils. The network is leveraging on a LoRaWAN network that enables integration of 5 different types of sensors to collect data on a wide variety of aspects of everyday life in the cities and allows Councils to monitor and improve the efficiency of services provided and support potential delivery of new services. The five sensor types deployed (People Counting, Air Quality and Environmental Factors Monitoring, Water Level Monitoring, Waste Management Collection and Asset Tracking) as part of this initial project are at the beginning, and will prove the concept to the participating councils and communities. The network developed as part of this project is the key driver towards the future smart cities transformation in Melbourne.
Smart Tangshan Phase I
Smart Tangshan Construction Leading Group Office
The first phase of “E-Tangshan” is built on a "2 platforms, 5 fields + N applications" model and focused on consolidating the city's existing data sources. Built as an open-source API platform, E-Tangshan allows various channels of access in order to enhance the integration and improve the efficiency of this Smart City. Both the Basic Cloud and the Public Information Sharing Platforms have been completed, along with platforms to address grid integrated management service, industrial integration information service, smart livelihood integrated service, and the "Smart Tangshan" integrated control center. Through the completion of phase one of construction, E-Tangshan” is able to achieve information sharing. E-Tangshan” will break through the information silos, allow data flowing across divisions and sources, integrate and consolidate all the information and provide users with a more comprehensive and better vision, so that they are able to conduct high-level analysis.
Tunjangan Remunerasi Kinerja (TRK)
West Java Regional Civil Service Agency
With 34,616 employees to manage across West Java, the provincial government needed a more effective and institutionalized performance measurement across the board in order to increase employee motivation. To address the disparity and subjective performance assessment in the past, West Java rolled out a Performance Measurement System called Tunjangan Remunerasi Kinerja (TRK). TRK is used to measure employee performance in terms of process, output and employee work behavior. All process, output and behavior assessment variables are then calculated through certain formulations that will produce employee performance scores every month. The results of the performance calculation then becomes the basis for providing performance-based bonuses.
To assess the work processes performed by employees, the system is used to record daily work activities in the system, with each activity equipped with the duration of work minutes so that the system will accumulate the total number of minutes of work that has been done. In one month an employee has a target of 6000 minutes minimum that must be met. Only work activities validated by the supervisor will be counted. To measure the work output of employees, individual key performance indicator variables and budget management are used. Individual key performance indicators and budget management are measured every month by comparing the realization and targets of each of these variables. To measure employee work behavior, a 360 degree review is performed by a superior, coworkers, subordinates and himself. This 360 degree review is performed every month through filling out a behavioral review questionnaire. Apart from filling in 360 degree behavioral reviews, behavior values are also influenced by employee attendance scores.
DigiThane's Data-based Citizen Governance
Thane Smart City Limited
The local municipality of Thane in India sought to get more citizen involvement in order to craft better projects and deliver citizen services, but they needed data on citizens and their respective preferences to provide context to project planning, execution, and monitoring. To solve these concerns, the municipality launched DigiThane, an Integrated Digital Ecosystem for Data-Based Citizen Centric Governance which enabled the institution to make decisions based on static and dynamic data of their project beneficiaries. The system has enabled the sharing of digital information and services, digitized merchants, increased citizen interaction, and develop needs-based projects. The platform now has 270,000 sign-ups from local citizens which brings over 5,000 digital interactions with the municipality everyday. This has resulted in faster, two-way reach between citizens and city government, smarter planning and execution, quicker online tax collection, and overall better city economy.
Government Technology Agency of Singapore
Citizens typically consume services offered by the government at key moments in their lives, something that Singapore's LifeSG app is intuitively designed around. The LifeSG App was created to address the anticipated needs of citizens during key life events or milestones, cutting across siloed agency services and making service availment more convenient to citizens exactly when they need them. LifeSG consolidates relevant services across multiple public and private organizations into a single app, with curated policies, grants and services. This helps the citizen user discover what services the government has to offer and enables the consumption of the service conveniently. In turn, this has also achieved cost and time savings for users and government agencies. LifeSG has helped mothers with newborns receive citizen assistance, and has extended support to over 17,000 working adult users who needed grants, services, and job support in the height of the COVID-19 pandemic. It has assisted with the deployment of tourism vouchers from the Singapore Tourism Board, aimed at revitalizing Singapore's economy. The app is deasigned to be agile and proactive amid uncertain times, seeking to remain relevant, timely, and easy to use, for the benefit of Singaporean citizens.
Online Public Service Platform of Zhangzhou (Zhangzhou Tong)
Zhangzhou Administrative Service Center Management Committee
The government of Zhangzhou City sought to revamp existing government IT infrastructure and communication channels, creating much-needed synergies between government agencies to better service citizens. This online public service platform integrated public information and services; online services; government relations; and citizen services, creating a one-stop shop platform that could review tax filings, and see through the process from approval to collection. The platform is made possible through cloud, big data, and application elements, and has resulted in the integration of 60 different government departments, consolidation of over 1,500 data sources, over 42,000 completed online service enquiries, and 268 resident service projects. The current platform also has live-streaming and media content distribution capabilities to double as an information dissemination medium, encouraging citizen awareness and involvement. Available on every resident's mobile device, the platform will soon expand to further diversify offered services, expanding to include healthcare, transportation, insurance, and education.
Christchurch City Council
Christchurch City Council's Smart Christchurch program has developed SmartView, a web based app that pulls together data from a range of public and private organizations and displays it in a way that makes information easy for locals and visitors to access. It offers smart aggregation of useful datasets in one place, providing citizens not only the data, but an easier way of understanding and using this data. The outcome has been a hugely popular, useful Web app that people are turning to in order to find key information about their city. This information includes car park availability, environmental information, street art, and even the location of public fruit trees that you can harvest in your neighborhood. SmartView averages 700 visitors per day on a range of activities which include finding transport options, parking, roadworks, electric vehicle charging stations, environment data, what is happening in the city, and consultations that the community can connect to. SmartView was created with the vision that it can be replicated across New Zealand to create a SmartView NZ.
TaipeiPass: Digital Pass to Government’s Mobile Service
Taipei City Government
TaipeiPASS is a digital service pass that integrates municipal service functions, solving two major pain points at the same time. First, it integrates the many cards Taipei citizens must carry with them for identification verification; and second: it auto-fills the bearer's government-recognized name when filling out government and contact tracing forms. With close to 11 million users, the pass has saved 680,000 sheets of paper, and an average of 22 man hours for every 10,000 people whose entry/exit information must be monitored for contact tracing purposes. This initiative is used in 380 venues, and has improved the efficiency of epidemic prevention while reducing information security risks with strict protocols for information retention/deletion. The information gathered by the pass has also helped in crowd control for city-wide events such as New Year's eve 2021, and even in disbursement of face masks from automated vending systems.
DIGITAL EQUITY AND ACCESSIBILITY
Facial Recognition for Social Aid
Ministry of Social Affairs Republic of Indonesia
Indonesia government has piloted a facial recognition verification system to make it easier for recipients to claim social assistance and the trials were conducted in cooperation with e-wallet platform LinkAja in three regions in Indonesia. The government’s social assistance has mostly been channeled through various types of cards connected to the recipients’ bank accounts, allowing them to use the cards to shop for basic needs at appointed merchants. With the new system, recipients only need to visit a designated merchant where facial scanning technology will be used to verify their identity. The technology also lowers costs for the recipients, as they do not need to own a smartphone to access the assistance.
The National Team for Accelerated Poverty Reduction (TNP2K) announced its trial of the system to disburse subsidized household gas, staple food assistance and subsidized electricity had an average success rate of 85.2 percent.
My New Taipei Real Estate-Personal Property Assistant
New Taipei City Government
The personalized property rights inquiry service of "My New Taipei Real Estate", in conjunction with the New Taipei Card identity verification mechanism, has allowed citizens to use their smart mobile devices or computers to inquire about real estate information under one’s own name anytime, anywhere. This service saves citizens travel time and money consumed in the old ways of settling real estate disputes, which required personal appearance/s at the land office and expenses for the application of cadastral data or transcripts, or the production of a natural person certificate, which is often required to verify the identity of a person. The specific technology used is the first to combine the New Taipei Card's virtual function, to confirm ones identity on a mobile device, avoiding the restriction of using physical cards for verification and effectively overcoming the security problems of identity verification.
Sabah Pay Initiative
State Government of Sabah, Malaysia
Sabah Pay, under Sabah State’s Smart Finance initiative, is a comprehensive platform to support civic engagement and digital accessibility for the citizens of Sabah and even tourists. Sabah Pay supports the State’s 12 Smart Finance initiatives for growth and sustainability through two main elements - electronic payment systems and advanced revenue collection. Digital payments for private and government sector, including but not limited to bills, donation, local council, education, financing and e-store are available through the Sabah Pay app, thereby enriching the lives of urban consumers by saving time and costs associated with financial transactions and benefits Sabah’s businesses through lower direct costs and increased revenues. With a comprehensive, distributed, cloud- native and scalable digital platform, SCC helped Sabah State become an early adopter of the progressive Digital Banking technologies in Malaysia. As of January 2021, the application has reached 66,000 downloads over 10 months and accumulated MYR 2.8 million in payment transaction. Furthermore, under the financial inclusion scheme, the platform has issued more than MYR690 millions in WeCare package, more than MYR1.8 millions in microfinancing, over MYR183 million in other loans, and helped solve more than 600 incident reports.
Singapore Personal Access (SingPass)
Government Technology Agency of Singapore
Under the country’s National Digital Identity (NDI) programme, the Singapore Personal Access (SingPass) has grown from being only an authentication platform with 60 government digital services, to being Singapore residents’ trusted digital identity. The SingPass platform now provides access to over 250 government agencies and private sector services. Besides transacting with the authorities, residents can also transact with businesses, from managing insurance policies, to signing digitally on documents and verifying their identity with banks, SingPass now encompasses a suite of services and features that brings convenience to everyday life. These products – and their application programming interfaces (APIs) – are part of the wider NDI programme and is made available to businesses to develop value-added services and encourage government-to-citizen co-creation. Ultimately, it helps to accelerate digitalisation across industries to ensure that Singapore remains a competitive digital economy. They are designed to bridge the silos of the public and private sector.
In 2018, NDI extended the use of one of its key products – MyInfo, a “Tell Us Once” API for personal data – to the private sector and provided the resources for businesses to integrate with this API. This move set Singapore apart as one of the first governments in the world to enable businesses to access consent-driven citizen data for easier integration into their applications. Since then, NDI extended the use of Login, Verify and Face Verification to the private sector and will progressively add other products.
Weihai City Shared Human Resources Service Platform
Weihai Municipal Human Resources and Social Security Bureau
This project aims to drive the development of smart cities and urban service platforms with intelligent Internet-based innovative technology platforms, serve cities, enterprises and citizens in all directions, establish a bridge for intelligent management of governments, parks, enterprises and talents, and become a nationwide digitalization innovative model of human resources and administrative management! City leaders can use big data analysis and real-time dynamic display to make the company's operational data transparent, accurate, traceable, and predictable. Enterprise managers use the shared service platform to provide a one-stop operation. With the help of the digital experience platform, the whole life cycle management of talent is established, and extended to the public welfare, general health, medical security, local life and other services, to create a full range of talent retention and emotional experience, enhance the happiness index of the citizens, and start Weihai talents on a higher ground. The platform is based on a highly scalable architecture system such as Internet-based cloud native and microservices.
ECONOMIC DEVELOPMENT, TOURISM, ARTS, LIBRARIES, CULTURE, OPEN SPACES
5G virtual tourism experience
Malaysia Airport Holdings and Panorama Langkawi
Malaysia Airports Holdings Bhd (MAHB) and Panorama Langkawi partnered with Digi Telecommunications Sdn Bhd to introduce Malaysia’s first real-time virtual tourism experience powered by 5G at the Langkawi International Airport (LGK). A cable car gondola and a virtual reality (VR) experiential zone was set up at the airport to allow visitors to enjoy a 360-degree view of Gunung Machinchang, live-streamed from 20 kilometers away via a camera mounted at the Langkawi SkyCab middle station. The VR experiential zone enable visitors to admire real-time, ultra-high definition views on Mount Machinchang with no lag or delay. The 5G virtual tourism experience was opened to the public until March 2020is Digi’s pilot project as it works towards a collaborative approach in building a 5G ecosystem with partners. The VR experiential zone pilot also supports the Visit Malaysia 2020 (VM2020) initiative. After Langkawi, international airports in Kuala Lumpur and Penang could be the next target locations.
Automated Immigration Clearance
Immigration & Checkpoints Authority (ICA) and Home Team Science and Technology (HTX)
Border security is one of the five key national artificial intelligence (AI) projects as the Singapore Government looks to strengthening border security and improving traveler experience. A fully automated system which uses a facial recognition system is currently in place at Changi Airport and was expected to achieve manpower and efficiency savings of up to 20 percent. With the help of AI, travelers will be able to clear immigration checks quicker at Singapore borders, reducing human error, while allowing immigration officers to focus on other visitors who may require another look.
Singapore will be implementing 100% automated immigration clearance for all travelers by 2025. However, the government will focus on border security, and will launch an AI-support forward risk-assessment capability by 2022. Singapore will also explore using AI to assist immigration officers in evaluating the risk profile of travelers before they arrive at checkpoints, and to tier the level of security screening accordingly. To enable this, they will collect and analyze data from various sources, including the Singapore Arrival Cards submitted by travelers and advance passenger information from airlines.
Kinmen Mobile Tourism Service
Kinmen City Government
Kinmen City was positioned as a strategic stronghold in the past due to its geographic location and was famous for the battles of Guningtou and Sophomore. Today, the city is more known as a historical site and attracts more than 2 million tourists annually, with 330,000 of them visiting during the summer months from of July to August. Research shows that visitors mostly rely on the internet and social media to find travel-related information on Kinmen. Due to the increasing number of, the Kinmen City Government developed the "Kinmen Mobile Travel Service", which combines the characteristics of Kinmen's tourism and local industries to provide diversified services and information in four major areas: navigation, tourism guide, shopping guide, and scenic spot guide.
Scan & Go
COVID-19 increased the pressure on retailers to ensure safe, contactless operations within its stores especially on groceries and supermarkets. This led to the introduction of new technology aimed at reducing human to human contact, and the modification of current retail models to protect both staff and customers. Countdown Ponsonby and several other stores have begun trials of its Scan & Go App and associated new technologies. This app allows you to scan, bag and pay for groceries all from your smartphone. Also, special scales within produce areas use artificial intelligence (AI) to identify fruit even distinguishing between types of apples, and to identify keys or miscellaneous items that may be accidentally placed on the scale. Moreover, as you scan items and place them in your trolley, the platform gives you a running tally to allows you to budget better. As you leave the store, you can scan a QR code to process payment and leave through specific gates that will open only upon payment. The Scan & Go trials are continuing and helping the reduction of person to person contact and improvement of customer queueing one store at a time.
“Yunnan at Your Fingertips” Project
Yunnan Province, YIHG and YCIC
As a major tourism hot spot in China, Yunnan Province’s biggest challenge was boosting Yunnan’s image as a world-class tourist destination. To address this, Yunnan Province alongside Tencent and State-owned enterprises YIHG and YCIC, developed “Yunnan at Your Fingertips”, an intelligent ecosystem that includes a big data center for Yunnan cultural and tourism and comprehensive tourism management and service platforms like the “Go Yunnan” App. The project explores the practical application of several technologies such as 5G, big data, cloud computing, IOT, AI, block chain in smart tourism scenarios. These applications include face entry/check-in, traffic non-inductive payment, real-time live broadcast of scenic spots, blockchain electronic named invoice, audio guide of tour etc. Today, Yunnan at your Fingertips have launched 17 major themes such as F&B, sports, festivals, retail, history, etc. It also helped improve the tourist shopping experience by introducing attractive offers such as “travel first, pay later” and “pre-sale promotions.” To ensure tourist satisfaction, the app can also resolve tourist complaints guaranteed within 4 hours and 30 days for tourist purchase returns.
Digital Education Learning Initiative Malaysia (DELIMa)
Malaysian Ministry of Education (MOE)
The Malaysian Ministry of Education (MOE) partnered with Google, Microsoft and Apple to implement a digital learning platform called DELIMa, or ‘Digital Educational Learning Initiative Malaysia'. DELIMa provides a range of e-learning applications and services required by teachers, educators and students, which are part of the national requirements of the Malaysian schooling system. The system, which runs on cloud and mobility solutions, has now been updated with educational technology (edtech) enhancements from the technology firms, including digital learning enabling technologies and resources such as Google Classroom, Microsoft Office 365, and Apple Teacher Learning Center. Currently, DELIMa has an average of 1.7 million active users per month, and has resources to connect the 370,000 teachers and 2.5 million students in the country, encompassing 10,000 schools.
Digital Literacy Training for Seniors
The Office for Seniors, Digital Inclusion Alliance Aotearoa, 20/20 Trust
With last year’s lockdowns limiting opportunities for interaction, there was a notable increase in interest from seniors to learn how to use digital resources, allowing them to connect with others from afar. In response, the New Zealand government earmarked $600,000 in its wellbeing budget to invest in programs such as 'Better Digital Futures' and 'Pacific Senior Connect,' bridging the digital divide that exists. The programs have resulted in the provision of computer trainings, skills, and in some cases affordable internet connection so that seniors can connect from home. Digital Inclusion Alliance Aotearoa utilizes its partner network, including libraries, and community organisations, to teach computer and internet skills. 20/20 Trust works at the grassroots level to provide digital literacy training to the most vulnerable in the community, being delivered at local churches and in the participants own languages. Together, the programs develop digital inclusion and accessibility for all.
Batam City Education Office
Batam City's SIP BOS project was built for easy, effective, and efficient generation of reports, tracking how its education unit budgets allocated funds for covered schools versus actual amounts spent. This is so education budgets can be maximized intelligently, accelerating the achievement of minimum service standards and meeting National Education Standards in its schools. The budgets being reported track funds allocated for new student admissions, library development, professional teacher development, and school management. The project has helped minimize errors in reporting; ensuring the accuracy, timeliness, and completeness of data and financial reports. Ultimately, the project has enabled smarter evaluations to determine policies and formulate BOS fund budgets that meet actual student, educator, and school facility needs in the years to come.
Smart Campus 4.0-From Digital Learning to Smart Life on Campus
Taipei City Government
In support of Taipei's Smart Campus 4.0 vision for high schools, vocational schools, junior high schools, and elementary schools, the city completed the deployment of fiber optic networks in its campuses, which connects each class to an independent wireless network sharing device and the Taipei Cool Lesson Cloud Platform for remote teaching and self-learning. In addition, 1 in every 3 classrooms have been provided 86-inch touch screens, alongside sufficient tablet computers and other hardware for teachers and students. 800,000 teachers and students are now connected to the network, resulting in a variety of enabled services like student-teacher interactions, identity verification, and digital payment of tuition and campus fees. This has extended Taipei’s Smart Education campaign from Digital Learning to a full-blown Smart Campus New Life.
Wuxing Education Brain
Big Data Development Administration of Wuxing District,Huzhou;
Education Bureau of Wuxing District, Huzhou
The Wuxing Education Brain project brings together five unique elements: a big data platform in the cloud, data middle platforms, application centers, service terminals, and five major users in the form of education bureau supervisors, campus administrators, faculty, students, and students' parents. This project supports real-time calculation of education-derived data, offers massive data storage and processing capabilities, and provides support for the educational data management and application support systems. It is meant to enable smarter decision-making for educational management, through the provision of intuitive, logical, and easier-to-understand data.
PUBLIC HEALTH AND SOCIAL SERVICES
Community Care Service Using AMI
Daegu Metropolitan City
In 2017, Daegu City introduced the nation's first IoT-based remote meter reading service – preemptively implemented on the smart park development project for the sports park in September of the same year and Suseong Alpha City Smart City Living Lab. Now, Daegu Metropolitan City was also able to develop and demonstrate community care-based life care services to their citizens. Through Advanced Metering Infrastructure (AMI), remote meter reading infrastructure, and IoT sensors and devices, the system stores multiple information, and processes, analyzes, and judges through AI the life patterns of residents and prepare for emergency responses. Following multiple initiatives, the city plans and aims to transform Daegu into a smart city.
Shenzhen Longhua District Private Clinic service Supervision Integration Platform
Longhua District Health Bureau of Shen Zhen
Shenzhen is one of the ten pilot cities in the development of online clinics in China. The Health Bureau of Longhua District, Shenzhen has been actively developing the private clinic supervision system with PingAn smart city since January 2019. In June 2019, 51 representative medical institutions were selected for pilot use and by December 2019, more than 400 private medical institutions in the region was fully covered – all units online and supervised. On January 23, 2021, the novel coronavirus pneumonia clinic service supervision integrated platform in Longhua was implemented, and the information system of private clinics in Guangdong province opened. The three-level data collection from clinics to districts, cities, and provinces was established and reflected the advantages of first and first-served. It also played as a patrol in the prevention and control of new crown pneumonia in private clinics and out-patient departments, with its important role for early detection that led to early report, early isolation, and early treatment.
Taipei City Technology-Assisted Pandemic Prevention Project
Taipei City Government
In 2020, the new type of coronavirus pneumonia (COVID-19) epidemic spread around the world. In the epidemic prevention battle, the Taipei City Government focused on low-touch services and improved overall epidemic prevention effectiveness. This includes using technology to replace the originally paper registration operation, implementation of "Real Link (Name) System" for use in venues hosting events in this city starting last May 2020, promote the "Real-Name Mask Automated Vending System" project, and establish a "New Coronary Pneumonia Information Integrated Dashboard" that combines the admission to venues in the real-name system, the domestic and international epidemic situation, and the inventory and sales of mask materials. Using the "Real Link (Name) System", citizens only needed to show the myCode accompanying code, personal QRCode of Taipei Pass members or the national ID card to enter a venue.
TraceTogether, world's first national digital contact tracing solution
Government Technology Agency of Singapore (GovTech)
COVID-19 has been unlike other global pandemics given the degree of interconnectedness globalization and pervasive air travel. In Singapore, the transmissibility of COVID-19 and increase in case numbers signaled the need for rapid action, readiness to innovate, and adapt lessons learnt from previous epidemics to ensure that the toll on healthcare systems and resources is mitigated. The well-being of the community and the Government’s unified approach in early detection and intervention, and quick dissemination of information was critical. Specifically, contact tracing has been imperative in reducing the spread of infectious diseases. However, manual contact tracing (MCT) on its own has constraints in terms of manpower and time-intensity, and this in turn affects the ability of a public health system to isolate transmission chains effectively and in a timely manner. The pervasive use of mobile technology presents an opportunity to use a hitherto ubiquitous technology and deploy it in an agile manner to achieve a quantum shift in the fight against COVID-19. However, this requires decisive implementation, and seamless integration with pre-existing systems and workflows. The TraceTogether Programme aims to mitigate the spread of the disease in the community by quickly identifying close contacts, providing early treatment, and isolating them effectively - to cut the chains of disease transmission. This is a long-term goal, complemented by other measures, that can support operations during other epidemics as well.
TUNGGAL DARA (Bersatu Tanggulangi Demam Berdarah)
Municipality of Semarang Government
Semarang is one of the ‘big’ cities in Central Java in terms of dengue fever cases. Between the dense population and low quality of the buildings combine to make the city even more vulnerable to mosquito breeding, thus leading to a high number of dengue cases. This necessitated an agile and adequate response to reduce/prevent a high mortality rate. Semarang had 5,556 incidents in 2010 and always had over 3,000 cases until 2014. An initiative was introduced in 2016 to combine preventive and curative ways to control dengue fever incidents in the province.
The initiative focuses on community engagement and constant education – from children to the elderly to promote preventive measures, and the use of ICT to aid with curative action. A web-based and android-based reporting system called Health Early Waning System (HEWS) was developed in order to implement a rapid response action if there any incidents reported and require health facility support. Since then, Semarang saw a decrease in the number of dengue cases – from 441 with 14 deaths in 2019 to 309 with 4 deaths in 2020.
PUBLIC SAFETY - DATA-DRIVEN POLICING
5G-Enabled Smart Video Surveillance in The New Normal
DTAC and PTT
Mobile operator dtac teamed up with the national energy conglomerate PTT Plc to pilot the use of 5G on 26 GHz spectrum in Wangchan Valley, Rayong – the first real-life use case for mmWave 5G. This collaboration is the first use case of 5G IoT application in the Eastern Economic Corridor of Innovation (EECi) in Thailand. Part of a smart city concept, the project involves remotely operated video surveillance cameras monitoring compliance to physical distancing measures. The cameras are running on 5G networks on 26 GHz spectrum to enable high-resolution video feeds for analysis, situational awareness, and informed decision making from anywhere in the world. This reinforces the new way of working in the new normal era and the role of IoT for the EECi and PTT – particularly when physical distancing is required.
Facial Recognition Surveillance Camera
Manila City Government
The Manila City Government installed thousands of surveillance cameras with facial recognition capability, as well as recognition of car identification markers like plate numbers or conduction stickers, in public places across the city. The cameras will be used to fight crime and will be equipped with night-vision capabilities to ensure faces and car identification can be seen even in the darkest portions of the city. The camera’s software is also capable of identifying citizen’s updated criminal records with the Philippine National Police, National Bureau of Investigation, and Philippine Drug Enforcement Agency.
Kaohsiung AI Collaborative Information Platform
Kaohsiung City Government
The continuous intelligence gathering and analysis by the Police Department allowed the integration of heterogeneous databases into a single platform that allows the analysis of the relevance of structured and unstructured information in a short time. Supplemented by big data, text mining and deep learning technologies, and synced with geographical information systems, this AI Information Platform is able to predict the distribution and trajectory of potential crimes. This helps maximize the limited resources of the Police Department but also allows all police officers to quickly investigate and connect the information obtained by Shangkai into evidence to apply for detention tickets, search tickets and seizure crimes to the competent court and the district prosecutor’s office. Kaohsiung’s AI Information Platform also provides insight into crime opportunities and the punishment of lawlessness, thus strengthening the criminal investigation and prevention capabilities of the Kaohsiung City Government Police Department and improve the social security of its citizens via the integration and analysis of data.
Multi purpose All-terrain Autonomous Robots (M.A.T.A.R.)
Singapore Police Force and Home Team Science and Technology HTX
Multi-purpose All-terrain Autonomous Robot or MATAR is a police patrol robot jointly developed by the Singapore Police Force (SPF) and Home Team Science and Technology Agency (HTX) in partnership with ST Engineering and the Agency for Science, Technology and Research. It is designed to operate at places with high human traffic and has been used as part of the police’s patrol and security surveillance efforts at large-scale events. M.A.T.A.R. moves autonomously and provides Police Command Centres with real-time surveillance via a 360-degree video feed. Each M.A.T.A.R. is equipped with 360-degree cameras with a recording function allowing police officers in an on-site control centre to see what is currently happening or has happened on the ground. This allows police to monitor and assess the situation first before intervening. M.A.T.A.R also has a 'voice' and the Police are planning to leverage this feature to spread police-related messages through the robot's speakers. M.A.T.A.R is deployed at a foreign worker dormitory, government quarantine facility in the east, and locations where there are large crowds and major events. It is now undergoing trials at Bedok Police Division.
Xiaoshan City Brain Project
Xiaoshan District implemented the concept of "non-contact law enforcement" within Uninsight’s Hangzhou Xiaoshan Intelligent City Management, which provides an AI visual platform and allows the autonomy of city law enforcement. During the 2020 novel coronavirus pneumonia, the value of Xiaoshan's "non-contact law enforcement" helped reduced the risk of infection emerged and gave people more confidence and trust in smart city management. The non-contact law enforcement capability is fully integrated into the H3C and Unisinsight joint solution, which offers 24/7 intelligent monitoring and uninterrupted off-site law enforcement, which not only brings a wider scope of supervision, higher efficiency of arrests or longer coverage time, but also reduces the contradictions and disputes of on-site law enforcement. In addition, the law enforcement process recorded in whole can promptly identify problems from multi-channels and multi-dimensions and quickly deal with them. The intelligent supervision of events frees more manpower, and with the intelligent detection and analysis of violations, online duty in key areas can be realized. The platform also allows rapid response to the demand for video algorithm in urban management, such as occupied road management, street drying, etc. In terms of street and community management, the platform can also quickly provide local population, key population database, and other data for the street and community.
PUBLIC SAFETY – NEXT-GENERATION EMERGENCY SERVICES
Block Ice Response System Through Big Data Analysis
Daegu Local Government
Multiple cases of traffic accident occurred due to block ice debris across the country which either led to damaged public properties and human casualties. To address this, the local government established an automated thermo-sensitive and ice-freezing hazard response system at areas where block ice accidents frequently occur to ensure a safer transportation environment. The system collects big data on weather and road surface temperatures to inspect risky zones due to block ice. The system uses an eco-friendly automatic snow melting and AI automatic saltwater spray system at the same time using AI image and climate detection, and remote control/ AI control to improve its efficiency.
Call Center Manado Siaga 112
City Government of Manado
Manado city has 521,000 inhabitants, making it the second largest city in Sulawesi after Makassar. The city of Manado is one of Indonesia’s fastest growing cities in terms of innovation in public services. To provide easy access for its citizens to raise emergency public complaints, the City Government of Manado created a single number emergency call hotline “Manado Siaga 112”. The emergency hotline can process information and services related to disasters such as floods, fires, water level information, evacuation requests, medical emergencies, security/ criminal reports, traffic (accidents/congestion), and public property destruction (e.g. fallen trees). Manado Siaga 112 also handles non-emergency complaints from residents including electricity (PLN), clean water channels (PT AIR), cleanliness, public services, and wild animals and others. Apart from the easy-access Manado Siaga 112 provides its citizens and the way it speeds up the handling of emergencies, Manado Siaga 112 has helped facilitate the coordination between related agencies. Manado Siaga 112’s control center room is called the Cerdas Command Center (C3) and is currently located on the second floor of the Manado Mayor's Office building.
Hazardous Chemicals Emergency Intelligent Management Platform in a County of Yunnan Province, China
A county of Yunnan province has more than 100 enterprises involved in the production, use and storage of hazardous chemicals. To address this, the local government established an integrated management platform for safety, environmental protection, and emergency response of chemical industry parks, and major risk functional areas involving hazardous chemicals. Technologies employed include big data analytics, Internet of Things, 5G, and cloud computing.
Dawning hazardous chemicals emergency intelligent management platform helps the county to manage the whole process of production, use, storage and transportation of hazardous chemicals of hazardous chemicals related enterprises; to establish a daily safety supervision system of monitoring and early warning, risk study and judgment; and improve the level of emergency management and emergency response capacity, so as to promote the healthy development of hazardous chemicals industry in the county. This intelligent management platform collects all kinds of sensor data through the Internet of Things (IoT) technology, real-time dispatch video monitoring, IoT monitoring equipment and emergency joint prevention and control forces through the online monitoring cloud platform.
Real-Time Life Guardian - Smart Cloud Dynamic System
New Taipei City Government
New Taipei City has a land area of 2,052 square kilometers and a 120-kilometer coastline – a vast territory populated by 4 million people and prone to various types of natural disasters. In recent years, the need for emergency ambulance services have increased dramatically from 117,000 cases in 2008 to 197,000 cases in 2020. In order to improve the quality of emergency medical care, reduce the gap between regions, and enhance the citizens' rights and interests in emergency medical care, the local government established a cloud ambulance system to integrate various endpoint information and directly apply it to actual ambulance services. This project is divided into 5 endpoints, namely the command center (quality control) side, the team side, the on-site emergency side, the instructor side, and the hospital side. Through the long-distance transmission function of the multifunction physiological monitor and audio-visual recorder, the physiological information, electrocardiogram and on-site images of the injured and patients obtained at the ambulance scene are sent to the emergency medical cloud information platform. Through the platform integration, the information is transmitted to each endpoint.
Tianjin Hongqiao District Social Governance Integration Management Platform Project
Tianjin Hongqiao District
A project to form a unified social governance system and information network platform, was undertaken from August 2018 to April 28, 2019 and this platform formed part of the district’s critical response to COVID-19. During the construction period of the Platform, the district actively connected the information of resources that have been built by various resource departments. Through the docking of GB / t28181 standard, it integrated more than 6,000 channels of videos to avoid the repeated construction of video monitoring points. At the same time, the system integrated more than 1,400 grid members and integrated four lists of responsibilities, tasks, systems and demands of 26 responsible departments, so as to realize the management of the whole district by one platform, improving the efficiency of the people by 40%, reducing police complaint rates by 30%, and reducing the expenditure on social governance by CNY 380 million in human cost, repeated construction and public service.
At the peak of the pandemic in 2020, the “public health” function was launched within 3 days to collect information on the pandemic area personnel in the district; this provided a strong baseline data in the fight against the pandemic. On July 1, 2020, the platform realized information exchange and sharing with Hongqiao District Social Contradictions and Disputes Mediation and Resolution Center to provide timely feedback, accept and solve problems reported by the masses, strictly implement the work process, and effectively formed a work closed loop.
SMART BUILDINGS / SMART TECH PARKS
Auckland Hospital Digital Twin
Auckland District Health Board (ADHB)
Hospitals are complex ecosystems that require a huge amount of coordination and planning. Physical environments, plans, and blueprints are siloed, which often results in resource management inefficiency. By creating Auckland Hospital's digital twin, asBUILT Vault aims to reduce costs, increase operational efficiency, and allow stakeholders to troubleshoot with ease and track assets spatially. asBUILT's spatial intelligence enables next-generation technologies, provides live insights, connects stakeholders to one digital source of data, and reduces operational expenses.
Auckland Hospital's digital twin was made by surveying the premises with cameras, drones, and 3D laser scanners. This provides a 3D model of every nook and cranny of the hospital including its assets. Equipment, lighting, and air-conditioning units are managed with digital tags that provide information such as expiring warranties and last service dates. The digital twin is kept in a Microsoft Azure cloud-based database which stakeholders can update. When combined with other technologies such as IoT, the applications extend far beyond asset management. Maintenance workers can remotely view plant rooms, drone images can be used for site planning, and the Vault dashboard can provide live insights from IoT sensors.
U-Tapao International Airport
U-Tapao International Airport is one of the government’s strategic priorities under the Thailand 4.0 policy. Advanced Info Service (AIS) has partnered with U-Tapao Airport to support a digital infrastructure for a 5G network, Wi-Fi 6, and other tech solutions to turn it into a smart airport. Major digital services have been introduced to improve the airport’s capabilities. A smart video analytics solution enhanced the terminal management system with intelligent video image analysis. The processing technology improved security with features such as Unattended Object Detection, which sends an alert in the event of an object being left for an unusual period. A thermal scan technology has improved the measurement of passengers’ temperature and the system is connected to the airport’s security management. The airport also has Robots for Care (ROCs), which can immediately and accurately screen, measure temperature, and help maintain the hygiene of tourists who use airport services.
Smart Park Construction of China Resources Data Center in Shen-Shan Special Cooperation Zone
China Resources (Holdings) Co.,Ltd.
The China Resources Data Center in the Shen-Shan Special Cooperation Zone occupies 42,000 square meters with a building area of 45,000 square meters. It has two independent data rooms that can accommodate 2,000 cabinets each. The park operations previously relied heavily on manual work, and had passive security and vehicle management, and lacked real-time reports on energy consumption, resource management, and other corresponding indicators. The project built an IoT platform to achieve a multi-system connection. Environment and equipment sensing in the park enable multi-dimensional parameter monitoring, linkage with air-conditioning systems, and energy consumption reduction. AI face recognition helps maintain active security based on the IoT. Parking management, visitor management, and other subsystems were developed to achieve unconscious traffic in the park. Also, photovoltaic power generation technology was introduced to achieve clean energy utilization.
Wharf Street Basin — A Next Gen Park
City of Canning, Canning City Centre
The redevelopment of the Wharf Street detention basin in Canning City Centre Australia into a smart park provides opportunities for recreation and education within a piece of drainage infrastructure while delivering improvements to natural systems, opening up previously inaccessible land. The primary function of the Wharf Street Basin is flood protection. The basin, which is part of the Water Corporation’s drainage network, holds up to 18,000 m3 stormwater to protect surrounding areas from flooding. The Next-Generation Community Park is designed to be a passive park that sits well within the city’s parks and open spaces network. It will provide significant amenities to the proposed high-density development surrounding the site in the developing city centre.
Wuhan "Yangtze River Youth City" Smart Community
Zall Holding Co., Ltd.
Yangtze River Youth City is the first large-scale smart community for the youth in China. Built by Zall and Xiaomi, it is a response to an initiative launched by the government of Wuhan to encourage college graduates to seek or create employment in Wuhan. The program includes apartments, developer spaces, incubators, shared services, and education and medical services. With a planned area of about 166 acres and a total construction area of about 1.66 million square meters, the community can accommodate 50,000 residents. The community is centered around shared interconnectivity made possible by smart technology. It offers special support for startup creation. Residents can work, study, socialize and launch their business in this community, which is an example of smart community and city-industry integration.
The Smart Community include a smart pass, visitor management, energy consumption management, smart parking, smart inspection, disaster prevention and alarm, and smart office. Each apartment is equipped with smart features for lighting, security, home media, kitchen, and restroom. Community management is achieved through a management platform and a resident app. Using the app, residents can reserve spaces or equipment for daily life, work, or entertainment purposes, promoting smart shared spaces.
A Rollout Strategy of Smart Water Meter in Taipei
Taipei Water Department
There are about 1.7 million water meters in Taipei. However, facing the labor shortage for manual meter reading works, and requiring integrated meter management & water supply efficiency improvement, Taipei Water Department (TWD) is considering gradually adopting Smart Water Meters in its whole supply area. First of all, due to the market & manufacturers of smart water meter industry in Taiwan not booming yet, TWD is trying to boost the eco-system including water meter, ICT and IoT industries by holding a Proof-of-Concept (POC) project and successfully integrated 10 teams to invented and provided variety kinds of smart water meter to meet the needs from 2019 to 2020 in the first place. After the POC project, TWD enlarged the testing quantities to 15 thousands of smart water meters for Field Operation Test (FOT) in 2020. Secondly, a smart water network demonstration zone was built to develop smart water meter data analysis and to implement regional management applications. Households are equipped with 2,000 smart water meters and water quality sensors are added in the pipeline network to detect and return monitoring data for further value-added applications. Through data analysis, water consumption can be studied to facilitate deployment & management.
Angat-Ipo-La Mesa Dam’s Water Supply Forecasting Model
Asian Institute of Management (AIM) and DOST
Researchers from the Asian Institute of Management have used artificial intelligence (AI) and machine learning capabilities in preventing water shortages through enhanced distribution of water supply in the Manila East Zone. The project started with support from the Department of Science and Technology’s Collaborative Research and Development to Leverage Philippine Economy (CRADLE) Program and monitoring efforts from DOST-Philippine Council for Industry, Energy and Emerging Technology Research and Development (PCIEERD). The team developed a simulation modeling software to enhance Manila Water Company’s (MWC) capability in forecasting the water supply system of Angat-Ipo-La Mesa Dams and its treatment plants and storage reservoir. The software has been integrated with different statistical, machine learning models, and input parameters in the development of reliable forecast models from the water source to the MWC treatment plants. The modeling software can also be used to forecast the water supply of other dams in the Philippines, providing opportunities for other agencies to reap the benefits of this tool.
Keppel Marina East Desalination Plant (KMEDP)
Keppel Infrastructure & Public Utilities Board (PUB)
Keppel Infrastructure, with Singapore’s national water agency, Public Utilities Board (PUB), built the country’s first dual-mode desalination plant – the Keppel Marina East Desalination Plant (KMEDP). The unique dual-mode operations of the plant enable it to treat seawater and freshwater, strengthening Singapore’s water supply despite increasingly erratic weather conditions due to climate change. KMEDP can produce up to 137,000m3/d of drinking water regardless of weather conditions. It doubles as an alternative flood control measure by treating excess stormwater into drinking water with one-third the energy requirement compared to seawater desalination. Before this project’s completion, excess rainwater and stormwater in Marina Barrage, a dammed-up river, was released to sea by activating crest gates during low tide or pumped to upstream reservoirs during high tide. With treatment processes situated underground, the land above is freed up for greenery, public, and recreational activities. KMEDP is designed to be a multi-functional infrastructure that blends into the environment and allows multiple land uses.
Resilient City: Smart Water Hazard Mitigation
Taoyuan City Government
The expansion of Taoyuan City, Taiwan has often exceeded flood control design standards. Extreme weather conditions such as typhoons often bring heavy rain, causing serious flooding. In response, the Taoyuan City Government has introduced innovations such as information communication technology, geographic information systems, IoT, and big data analysis, combined in a platform that enables real-time action.
Since 2015, the Taoyuan City Government Water Affairs Bureau has built district drainage stations, rainfall stations, sewer monitoring stations, and road flooding monitoring stations. The total number of monitoring stations has exceeded 600, creating a dense water regime monitoring network. The artificial intelligence flood forecasting system can predict flood-prone areas and deploy resources in advance. During flood response, the system automatically shows notifications and early warnings from various units. The communication platform can communicate in real-time to concerned stakeholders to actively report on the disaster situation.
Shenzhen Smart Water Project
Shenzhen Special Administrative Region
The Shenzhen Smart Water Project, jointly undertaken by PingAn Smart City and Huawei, consists of an IoT sensing system, infrastructure, big data center, application system, standards and specifications, information security, and system integration. The project strives to improve the management of 16 key rivers, 17 reservoirs, three diversion projects, and 35 water purification factories in Shenzhen, China through ICT-based measures. The Shenzhen Water Group partnered with tech enterprises such as Huawei to comprehensively streamline 263 services of 44 categories in terms of water security, water resources, water environment, water ecosystem, water construction, and water affairs, and disrupt the traditional mode of vertical operation and single-department internal circulation. Based on the water service management requirements, the e-Government cloud and water control cloud are used to aggregate water-related service data of the city. One smart water comprehensive command and decision-making center is constructed to build four platforms: government operation, service scheduling, project management, and social service. N application modules are constructed, ultimately forming the "1+4+N" overall framework and initiating smart water construction across Shenzhen.
Integrated Environment System (IES)
National Environment Agency (NEA)
The Integrated Environment System (IES) is Singapore’s National Environment Agency’s (NEA) first integrated ‘near real-time’ environmental monitoring and operational system that unites different types of sensing systems to provide situational awareness and support predictive analytics. Before this, data resided in silo systems that made data-sharing tedious and long-drawn. The IES’ strategic objective was to harness these systems, coupled with the development of capabilities such as data analytics, to empower NEA with real-time predictive capability to take timely and effective actions to mitigate and prevent pollution and public health risks, facilitate collaboration with public agencies and research institutions on environmental initiatives; and allow citizens to make smart choices through online access. As a central repository for environment data, IES facilitates analytic efforts and brings better data insights that support policy review for operational improvements. Since November 2017, it has been integrated with the Smart Nation’s Sensor Data Exchange, which further enables informed policy design and planning across the government.
Intelligent Management in Various Urban Environment - iRoad, the Smart Road Management Center of New Taipei City Government
New Taipei City Government
New Taipei City is the country’s largest first-level administrative district and holds around 100 roads and pipelines to effectively maintain various daily needs. With this comes an average of 10,000 construction cases per year that are audited to maintain the normal supply of various underground pipeline resources. This eventually led to negative impact such as traffic, decreased road quality and the waste of resources. To provide citizens with a higher quality road that can simultaneously co-exist with the construction process within limited human resources and budget, the “Smart Road Management Center” was created. The project focused on 5 goals: streamline administration process, mobile governance, smart management, develop value-added applications, and transparent governance. Through virtualization, cloudification, and intelligence, it can grasp road construction in real time, observe maintenance status, and support road rescue decision-making, all which can improve the overall road maintenance effectiveness.
Smart Environmental Protection Platform
Shenzhen Ecology and Environment Bureau
Initiated by the Shenzhen Ecological and Environmental Intelligence Control Center, and contracted by PingAn Technology (Shenzhen) Co., Ltd., the Shenzhen Smart Environmental Protection Platform Construction Project applied blockchain to the environmental complaint tracking process based on one ecology and environment data center and four platforms ¬ — smart government administration, smart regulation, smart service, and smart application platforms, in an effort to meet four core values — precise ecology and environment supervision, systematic environmental governance, scientific green development, and informed government affairs management. Since December 2020, the platform has launched 48 systems, with a total of 6,378 user accounts, over 4,000 sets of sensing devices connected via the Internet of Things (IoT_, and 5 billion pieces of historical monitoring data accessed. By doing this, it has fully covered 90,000 sources of pollution and realized whole-process visual supervision for over 7,000 monitoring sites and 100 types of data. Some basic services, including on-site law enforcement and water environment control, have also been provided.
Smart Forest Guardian
Ministry of Environment and Forestry (KLHK)
The Ministry of Environment and Forestry (KLHK) has partnered with Huawei and Rainforest Connection to implement an AI-based forest monitoring project called "Smart Forest Guardian” which aims to protect the forest from illegal activities and poachers. Piloted in West Bali National Park as the supervision forest, the AI-based monitoring technology can detect and distinguish sounds of animals, birds, and even detect chainsaw or other suspicious sounds in the forest. To enhance monitoring, a modified cellphone is placed in a special box tied to a tree trunk where Cloud and Artificial Intelligence (AI) support can analyze all sounds sent through the cellphone. The AI technology can help notify forest rangers of any illegal action in real-time, as well as help gather data that will enable us to better understand animals, their language, and emotional state, so that conservationists can protect endangered animals more effectively.
Smart Street Pilot
Auckland Transport & Spark
As Auckland continues to be New Zealand’s fastest-growing region, many challenges arise such as increased pollution, overcrowding and the need for additional public safety measures. To support this growth, Auckland Transport is focused on providing connected and accessible ways for travel, which led to the “Digital Street” trial. This project is meant to define, measure, and assess the benefits of their current and future technology solutions. Using connected technology across different segments such as energy, transportation, data, infrastructure, and IoT, this project will be divided into two phases that will create a system that can collect and share data with insights that can improve public safety, manage traffic better, and save costs. This trial is also an opportunity for Spark to demonstrate how using IOT and 5G can effectively close the digital divide for Smart cities to develop. A “Smart Street” will deliver a range of technologies in a real-world situation that deliver a more efficient use of stakeholder assets, responsible for collecting, processing, and utilizing data, that can provide increased operational effectiveness, efficiency, safety and resilience across all transportation modes and services.
TRANSPORTATION - CONNECTED & AUTONOMOUS VEHICLES, PUBLIC TRANSIT, RIDE-HAILING/RIDE-SHARING
Guangzhou Development Zone, Huangpu District, Guangzhou Smart Transportation “New Infrastructure” Initiative for Autonomous Driving and Connected Road
Huangpu District, Guangzhou Development District People's Government
In August 2020, Huangpu District, Guangzhou City and Baidu co-launched the “Guangzhou Development Zone, Huangpu District, Guangzhou Smart Transportation Infrastructure Initiative for Autonomous Driving and Connected Road”. This initiative involved the deployment of a public digital base, a smart transportation AI engine with fused sensing, V2X communication, and edge computing capabilities. Together with 6 city-level smart transportation ecosystem applications built, its goal was to explore the data application transaction and commercial operation of autonomous driving. This aimed to close the loop in large-scale construction and commercial operations. 31 types of traffic events were recognized by the Connected Road Digital Base to support to myriad upper-level applications, thus eliminating redundant investments. Through smart tuning of traffic lights based on real-time, high-precision sensed data, the initiative expected to see 24% fewer conjunction collisions and 25% less traffic jams. Moreover, it supported the demo applications for various L4-level autonomous driving vehicles, including Robotaxi, Robobus and Robocop. Lastly, it enabled the refined management of over 30,000 commercial vehicles on road. As the largest V2X program with the most diversified applications, the initiative not only built the largest autonomous driving MaaS platform, but also created China’s first digital transportation operator model.
Intelligent Transport System
Thane Smart City Limited
The Intelligent Transport System (ITS) aims to provide important information for commuters’ ease and convenience. The mobile app enables the Thane commuters to track the bus stops and estimate the arrival time, which can help passengers plan their journey. Their main goal is to provide public transport decision-makers more information to make effective decisions, and to increase their ridership. The project covers 420 buses and has an integration with the Central Control Centre (CCC).
Rapid Digital Response to the Lockdown’s Transport Challenges
To manage COVID-19 in 2020, the New Zealand government announced a lockdown where only essential travel was permitted. It was up to Auckland Transport (AT) to continue their operations whilst keeping their passengers and staff safe. To address this, AT reduced their services to weekends and added safety measures such as a reduced number of passengers and staff onboard and social distancing of at least 2 meters apart. Passengers were then eager to know whether there was enough room for them before taking any of the transport services available. With their AT Mobile platform, AT was able to provide support by adding information such as live-views of available space on AT services. On day 1 of the lockdown, AT released a first version that incorporated the occupancy information for their buses. After 10 days of lockdown, AT added a train real-time passenger count that utilizes the train’s sensor doors. They also added this information to screens at bus stops, rail stations, and rail platforms and even incorporated this to audio announcements. All these features were developed and deployed over a period of just four months using two existing product development teams.
Self-Driving Shuttle Taxi
Sejong Special Self-Governing City
The Ministry of Land, Infrastructure, and Transport, with the Sejong Special Self-Governing City, announced their launch of the “Autonomous Driving Cycle Shuttle Paid Service”, a demand-responsive shuttle that cycles through parts of the city with around 1-2 safety personnel accompanied in the service, all booked and paid through a mobile app. Kakao Mobility has been implementing commercialized self-driving services on actual roads near the Sejong Government Complex since 2020. This is the first time South Korea has launched a platform-based self-driving service that passengers can book through their platform. The city plans to expand this service to other areas but first plans to prepare the city by striving to expand their infrastructure in areas such as big self-driving data centers and smart mobility labs.
Taipei City Experimental Project: Autonomous Bus on Xinyi Exclusive Bus Lane
Taipei City Government
The Taipei City Government Information Bureau, Bureau of Transportation and Taiwan Smart Driving Co., Ltd. plan to use 5G technology to promote future Link applications that will improve safe driving. This includes smart intersections, road real-time information transmission, and on-vehicle image transmission. This project also trained AI analysis models to enhance self-driving and autonomous learning buses – from improving self-driving recognition and decision-making capabilities to conducting system testing rolling corrections, and simulating night self-driving buses. The transportation operation service hopes to find fixable problems and improve it through verification. The Taipei City Government has also worked on promoting the cooperation between the industry and the city’s passenger transport industry as they plan for feasible service sections and areas suitable for the development of self-driving cars in North City. It is hoped this service can be extended to other dedicated lanes in the future and to provide public transportation services at night or off-peak hours.
TRANSPORTATION – TRANSPORT INFRASTRUCTURE
Automated Transit Lane Enforcement
Auckland Transport (AT)
Auckland Transport’s (AT) role is to provide a safe and efficient transportation network that keeps people and freight moving. The demand for transport in Auckland keeps growing but the capacity of roads is constrained by the roadway space available. One of the ways to manage this growth in demand is to utilize the same road space but carry more people in these same roads. Previously, there were complaints about specific stretches of road from road users and bus operators, which AT’s investigation showed can have an improved traffic flow by converting an existing lane to a lane dedicated for buses (bus land) or for cars travelling with two or more people in them (transit lane). These lanes allow the transportation of more people via mass transit vehicles, like buses, and via cars with one or more passengers excluding the driver. Separating buses and cars with two or more people in them from other traffic was hoped to encourage the use of public transport and car-pooling. However, the compliance monitoring on the use of such dedicated lanes were done manually with an AT staff using a camera onsite across different locations in Auckland. This approach was labor-intensive and caused health and safety problems for the staff.
To address these challenges, AT developed an in-house solution which enables remote monitoring and the automation of enforcement for transit lanes using CCTV technology and AT’s Computer Vision platform. The solution is a self-contained relocatable unit with highly specified cameras that integrates with AT’s Computer Vision system which together, allow us to determine if an infringement fee should be issued.
Intelligent Mobility System
Qlue Smart City & PT Alam Sutera Realty
Population growth can be a double-edged sword. How it is managed will determine if it will be beneficial or not. One of the sectors affected by population explosion is the transportation sector. Because the working class make up most of the population, this can also cause a chain-reaction to perhaps disrupt economic flow.
Alam Sutera, which is situated in South Tangerang, Indonesia, has been facing an urban mobility challenge over the past few years as its population continued to increase. The increase in population, mostly made up by the working class, had led to traffic density and increased potential in traffic violations. An Intelligent Mobility System was developed to provide Alam Sutera a dependable traffic management system with the help of AI, IoT, and Big Data. The system gives traffic management real-time response because of its surveillance and analytics capability.
Tainan Smart Parking Integrated Management System
Tainan City Government
Tainan City is a well-known tourist attraction that welcomes 20 million tourists every year. While tourism is a great contributor to the economy, the insufficient parking space to meet the needs of both local residents and foreign tourists alike have become a major issue. To address the parking concern, the city government rolled out a "Smart Parking Integration Plan". Under this plan, Tainan City integrates information from the city's traffic IoT sensor facilities, parking lot data, and real-time traffic congestion data through smart technologies such as eTag, vehicle detectors, and CCTV. Combined with AI, CCTV image analyze the vehicle type and traffic flow in the turning direction of vehicles and compare it with the geomagnetic detector of the roadside parking grid, smart parking column and the parking lot information. Passengers can use CMS for real-time guidance or use the "Tainan Traffic Real-time Information Network" and "Tainan Haosan APP" to inquire about smoother roads to parking lots with available space. At the same time, through parking geomagnetism, smart parking pillars (street parking image recognition) and parking lots sensor gate statistics system, Tainan city can control each parking lot in real time. The system also provides real-time traffic information to assist with the best driving route suggestions. For improved tourist experience, the Tainan City Government cooperated with social software "Line". By joining the official account "Parking GO" at Line, tourists can automatically detect data through NB-IoT technology to know the real-time status of the parking lots. It saves people space from downloading the APP and saves them time and energy to find an available parking space. "Parking Go" Line now have over 79,000 members and more than 3 million inquiries, making it the largest on-street parking real-time information service agency in Taiwan.
WING Stations - Small Electric Mobility Smart Charging/Parking Station
Daegu Metropolitan City
The rapid increase in small mobility (personal mobility/autonomous robots/drones, etc.) using electric batteries necessitated the need for safe and convenient charging stations outdoors like the WING Station. The installation of Wing Stations throughout the city as an infrastructure facility enables mobile users to effectively access the nearest Wing Stations through their mobile applications. It supports "safe parking" and "convenient fast-charging" of small mobility devices, as well as remote monitoring of the whole process for hundreds of facilities. This reduces the safety risk of fire accidents while charging with customized power supply solutions. Moreover, the system is built to remotely collect charging/parking data of users with the utilization of IoT wireless communication networks.
Xiaoshan "Traffic Brain" Intelligent Transportation Project
Xiaoshan Branch of Hangzhou Public Security Bureau
The Xiaoshan "Traffic Brain" intelligent transportation project hopes to achieve the traffic management and pan-transit control synergy, and improved traffic management and traffic operation efficiency using data intelligence. Using cloud computing, big data, artificial intelligence, machine intelligence and other cutting-edge Internet technologies, the project gathers information real-time and dispatches the entire amount of urban data resources, analyzes urban operation status, allocates urban public resources and corrects urban operation defects in order to realize the optimization of public resource allocation. With the overall goal of a "congestion-free city", the project is dedicated to changing the data-driven traffic management and service mode, improving Xiaoshan's urban construction and management level, and opening a precedent of urban data brain governance society. As the basic prototype of Xiaoshan city digital brain, it can gradually expand to the Safe Xiaoshan and the Smart Asian Games, and become a new infrastructure for future urban governance. This not only explores a new way of traffic management, but also helps promote the open sharing of urban data and improve the level of urban traffic governance, providing construction and management experience for the city and even the country. This creates an international model for the wisdom of the Asian Games.
URBAN PLANNING AND LAND USE
Googong Smart Social Spaces
Peet Limited & Queanbeyan-Palerang Reg'l Council
The Googong Smart Community: Smart Suburbs Blueprint is a project that brings smart technology to new suburbs, leveraging smart technology to drive better outcomes, both during initial suburb development, and then as the suburb becomes a living community. The project, which utilizes IoT, WiFi, CCTV, network infrastructure, data management, smartphone apps, environmental sensors, and smart poles, offers improved resource efficiency, community health, urban amenity, safety, suburb design/delivery, and innovation. To scale up these outcomes, the project will also deliver an open-source Smart Suburbs Blueprint that other councils and developers can use to create new smart suburbs for Australia.
Open Digital Platform
Government Technology Agency and JTC Corporation
Singapore’s Punggol Digital District (PDD) is the first in the country to adopt an integrated masterplan approach that brings together digital infrastructure and physical planning and development from the ground up. Through its Open Digital Platform (ODP), the district’s vision is to integrate smart city solutions such as facilities, building and estate management, district cooling, and pneumatic waste conveyancing. The ODP promises immediate improvements in operations management, with data collected by IoT sensors across the estate to be used for optimization of estate operations. This will give rise in resource consumption savings, increased citizen satisfaction, and better R&D. PDD currently stands as the reference for open digital architecture, influencing future smart districts in Singapore.
Smarter Upgrade of Urban Planning Geographic Information System
Kaoshiung City Government
The city government of Kaoshiung carried out an intelligent update of its urban planning geographic information system, for improved functionality and overall user experience that takes into account the feedback of its 2.4 million users since the system was first launched in 2012. Conducting web portal optimization through HTML and responsive web design, while also incorporating open geographic data, 3D mapping, and transaction data updates, the system is now able to provide real estate transaction information, builders’ proposals, and map inquiries, among others.
Zhejiang Province "Standard Land" Digital Map
Zhejiang Provincial Development and Reform Commission
The Standard Land Digital Map, which originated in Zhejiang Province, is a major innovation that seeks to optimize business and high-quality development through the provision of industrial land information, highlighting available land and project resources. Bringing together big data, cloud computing, and mobile internet, the platform eliminates information asymmetry between land supply and demand, and reduces the institutional transaction cost of land acquisition by enterprises. The project has given rise to information collection services, query and statistical monitoring services, and transferable information display services, creating immediate improvements in the accessibility of standard land transfer information, improving the acquisition process and overall satisfaction of enterprises.
Department of Agriculture
KAMMMPI, a confederation of Philippine farmers, and the Department of Agriculture (DA), joined forces to launch WeSqore, an AI-based platform that provides real-time business intelligence to improve the quality and delivery of agri-services. WeSqore is designed to be a mediation platform, featuring credit scoring, business profiling, and decision-making tools. Data in the platform will be used by the DA to validate farmers’ enrolment in its consolidation programs and services, and in turn make it easier for farmers to avail of government stipends for crop assistance.