ADMINISTRATION

Asynchronous Data Exchange (ADEX)

Government Technology Agency of Singapore (GovTech)

Singapore

Asynchronous Data Exchange (ADEX) is a centralized data exchange platform for the whole of government (WOG) data sharing. It provides real-time, asynchronous fire-and-forget data transfer. It is the intelligent workhorse in the background that enables WOG cross-collaborations with data that is shared seamlessly and securely. ADEX empowers Singapore’s Smart Nation ambitions by enabling the smart exchange of seamless, secure, and real-time data that is both sensor and non-sensor data within Singapore government agencies and offices. ADEX is currently living and serving the needs of Singapore government agencies. For example, the National Environment Agency can better engage and inform stakeholders with the publication of updated environmental topics like rainfall, temperature, wind speed, wind direction, wind gust speed, wind gust direction, PSI, and PM2.5. It also permits cross-agency innovations and collaborations within the government such as the sharing and publications of enforcement data for COVID-19 response efforts in ensuring social distancing measures to participating agencies between the Ministry of Health and Home Team Science and Technology Agency.

 

CIVIC ENGAGEMENT

Taipei City i-Voting

Taipei City Government

Taiwan

The i-Voting system provides citizens to vote anytime, anywhere online with their mobiles, desktops, tablets and other devices. To simplify user procedure, the i-Voting system combines with Taipei City Government's TaipeiPASS APP, which has the real-name authentication, allowing citizens to vote through the APP without entering their personal information. At the same time, the system uses blockchain technology to upload voting results instantly which ensures an open, transparent correctness that cannot be tampered with.

Since the launch of the i-Voting system in January 2015, 64 voting activities have been completed, with a total of about 1.72 million votes and 14 million pageviews. It is hoped that through more voting issues, the public will be encouraged and cultivated in the habit of speaking out. With higher voting rates, more valuable data and results will be obtained, and a better living environment will be created for the citizens.

DIGITAL EQUITY AND ACCESSIBILITY

eCanvas

Government Technology Agency of Singapore (GovTech)

Singapore

GovTech’s Sensor Platforms and Internet of Things (SIoT) team designed the eCanvas as part of the Smart Nation Sensor Platform (SNSP) with inclusiveness in mind as technology can be used to empower minority groups in society that are often overlooked, such as Persons with Disabilities (PWDs). This smart canvas empowers PWDs to contribute to society and achieve their dreams.

The eCanvas is a voice-controlled assistive technology that provides greater independence for PWDs with artistic ambitions or who enjoy art as a recreational or social activity. It consists a motorized aluminium frame that clamps onto a drawing canvas and allows users to move it within their reach. A microphone connected to the eCanvas processes voice commands via a pre-trained neural network engine, allowing the canvas to move or dispense paint on the palette accordingly.

For users with some level of upper-body mobility but are unable to verbalise well, instead of voice commands, users can adopt a sensitive touch button to carry out the same tasks as described in the first scenario. To adjust their drawing area on the canvas, users can move the touch button in the desired direction. For example, to move the canvas downwards, users will toggle the touch button in the downwards direction and vice versa for other directions. The touch button is sensitive enough that users with limited upper body mobility can move the button easily.

The project team consulted and worked with Cerebral Palsy Alliance Singapore (CPAS) in developing new assistive technologies to empower PWDs. Other than recreational, social, and therapeutic uses, the eCanvas benefits PWDs financially as well.PWDs who are professional painters has improved their income generating abilities as mouth painting is now more seamless using eCanvas platform.

 

Intelligent Unmanned Tax Service Pioneer Plan

Taichung City Government

Taiwan

This project is an AI-based application implemented in an ATM and digital kiosk like 7-11’s IBON. This is part of the Taichung city government’s initiative to take AI into government executive department. As we already know, the tax department is one of the earliest and most completed information-based agencies in the public sector. It has become mature in the process of online tax declaration, inquiry, or online tax payment channels. However, AI intelligent customer service, trial tax calculation and intelligent service machines are the products that launched in recent years. Recently, Taichung city government wanted to take AI into government executive department. The tax department is one of the earlier and most completed informationed-based agencies in the Taiwan public sector. It has become mature in the process of online tax declaration, inquiry, or online tax payment channels. The goal of tax bureau is to build up these intelligent equipment software and hardware to make tax services AI-capable. The Bureau provides taxpayers with the most convenient tax services including consultation, tax amount, tax application and tax payment. Four major key areas that an established individual AI service network and service chain would be able to address.

 

ECONOMIC DEVELOPMENT, TOURISM, ARTS, LIBRARIES, CULTURE, OPEN SPACES

The Summer Palace - Smart Tourism Project

The Beijing Summer Palace Administration Office

China

Plugged with the wings of technology, a century-old garden is remolded as a brand-new template of smart tourism. The Summer Palace was an imperial garden during the Qing Dynasty in China. It was included by the People’s Republic of China in the first group of National Priority Protected Sites and was added to the “World Heritage List” by UNESCO. It is a famous 5A scenic spot in China and one of the highest-ranking tourist attractions in Beijing. The Summer Palace can house an average of more than 70,000 domestic and foreign visitors every day in the pre-pandemic time and now it can receive an instantaneous volume of 8,000 visitors during the epidemic.

The smart management and service system built by the Summer Palace Smart Tourism Project, with its intelligent, humanized, comprehensive, systemic, and effective characteristics, has significantly enhanced the visitor experience as well as the operation and management level of the scenic area. Meanwhile, the system created a new model of "cloud-based benefaction to people" for the innovation of modern tourism and cultural industry.

With the assistance of artificial intelligence, voice recognition, and other technologies, the Summer Palace Smart Tourism Project creates an innovative public service pattern for tourism based on a service cloud platform. The project enhances the visitor experience by providing IoT, medical first aid equipment, and nursing services, etc. In addition, the project improves the Summer Palace’s smart tourism governance capabilities by integrating multiple sources of data from the park. The “Yi” style intelligent scenic park solution will provide every visitor with better cultural service and enhance their digital experience, making China's largest royal garden museum unleashes greater humanistic power, and create a new benchmark for building a modern and intelligent cultural tourism.

 

EDUCATION

Classroom of the Future (CotF)

Ministry of Education (MOE) and Government Technology Agency of Singapore (GovTech)

Singapore

The Classroom of the Future (CotF) project established by the Ministry of Education (MOE) of Singapore is an incubator program to support continuous innovation and experimentation in enhancing Teaching and Learning. It aims to identify and understand the challenges experienced by students and teachers in relation to the learning ecosystem (pedagogy, curriculum, assessment, physical environment and student interactions), prioritise opportunities, and to design innovative solutions that could be adopted at scale.

It is a multi-disciplinary effort where different government agencies leverage design thinking and other human-centric methodologies to re-design the teaching and learning experience for students and teachers to meet current and future needs.Such solutions would enhance teaching and learning to help students to be future-ready, and to prepare them for an increasingly complex, interconnected and tech-driven world. The prototypes in the Discover, Define, and Develop tracks span four opportunity areas:

1. Activating students’ intrinsic motivation: Encouraging discovery of interests and strengths, student autonomy in learning, and appetite for individual expression and growth.
2. Orchestrating coherent engaging learning experiences: Regulating and managing momentum and connections within or across learning activities, and better understanding of students’ needs to improve student engagement and focus.
3. Providing timely, holistic feedback: Making visible students’ learning gaps and affective needs for timely response and creating multimodal feedback loops for improvement.
4. Engendering constructive classroom dynamics: Enabling a teacher’s sphere of influence to permeate the entire class, and balancing teacher’s authority and students’ voice to ensure collective ownership of the Teaching and Learning process.

The following solutions have been successfully deployed:

1. Choose-Your-Own-Adventure Immersive Learning Toolkit: A lesson design toolkit that provides scaffolds for teachers to design Choose-Your-Own-Adventure immersive learning experiences that engage students in first-person narratives, where students make active decisions related to real-world issues, to inspire curiosity and develop multiple perspectives towards complex, multifaceted issues.
2. Gamification for Learning: An easy-to-use suite of tools that enables teachers to effectively leverage the affordances of game design elements for learning.
3. Brain Boost Time: a tool that helps teachers regulate students’ focus and energy levels by deploying a range of in-class activities and exercises that can be used during short breaks.

 

Taipei Digital 4.0 Pro Teacher-Student Platform

Taipei City Government

Taiwan

The Department of Education (DOE) of Taipei City Government based on“Taipei CooC-Cloud” platform combined synchronous and asynchronous interactive teaching functions for learning resources. Moreover, an upgraded version of Taipei CooC-Cloud was launched the Taipei Digital 4.0 Pro Teacher Student Platform. The platform provides parents, teachers, and students of all levels of schools in Taipei City with the access to the campus network, to reduce the burden on the administrative team on campus and provide online interactive services among parents, teachers, and students, bringing smart transformation to the campus life. Effectively closing parent-teacher distance and reducing the workload of school administrative staff. In addition, it offers the functions of electronic contact books, online survey forms, campus electronic payments, activity registration, score query and more.

Previously, most of the software for teaching and learning was developed to assist teaching and learning. This platform uses technology to facilitate the establishment of a highly interactive community for parents, teachers and students, and to integrate intelligent administration, teaching and learning. In terms of connecting the classroom to the home, parents are often too busy to check on their children's school status after work. The platform integrates the school administration systems so that parents can keep track of child's performance and documents, which is very convenient. Therefore, apart from assisting students in their studies, the platform strives to satisfy their daily needs in a smarter world.

 

PUBLIC HEALTH AND SOCIAL SERVICES

OHI Data Navigator

Te Rourou - Vodafone Aotearoa Foundation

New Zealand

The problem
In New Zealand, 23% young people aged 12 to 24 experience exclusion and disadvantage. Many excluded and disadvantaged young people live with material deprivation, struggle to find employment, experience racism, and interact with New Zealand’s justice system, plus care and protective services A need to develop an accessible tool for all relevant stakeholders to track progress towards this goal is necessary. Official statistics and data are collected in NZ but can be relatively difficult to access, so this tool is needed to provide current data and track changes over time to help with digital inclusion. The New Zealand Statistics Department within the NZ Government manages the Integrated Data Infrastructure (IDI) – an extensive research database that is globally unique, with very restricted access. The IDI draws together data about individuals’ interactions with government agencies, as well as census and survey data. The data includes de-identified information about the life events of everyone in Aotearoa, including their interactions with education, income, benefits, migration, justice, and health. This project is currently the largest single IDI project in terms of the range of datasets accessed to track population changes over time - and aimed to make the IDI much more accessible and increase digital equity.

The solution
The OHI Data Navigator (tool/project) was created alongside Nicholson Consulting, Deloitte, and the Centre for Social Impact. The free, interactive digital tool brings together complex population-level data sets from the IDI to create a searchable snapshot of young people’s lives, highlighting how advantages and disadvantages are playing out around Aotearoa. It’s available to all organisations and individuals working to deliver better outcomes for Rangatahi. Users can access the tool via the Foundation’s website via a simple registration process and website.

 

PUBLIC SAFETY – DATA-DRIVEN POLICING

3D Public Safety Inspection and Warning System

Kaohsiung City Government

Taiwan

In 2020, statistics show that there were more than 200 cases of street fights in Kaohsiung City. Despite solving all cases, street violence may still affect innocent passengers and challenge the local social order as well as reflect a negative safety outlook towards citizens. Therefore, Kaohsiung City Government chose eight major industry venues to set up an early warning system. Technologies such as AI image analysis, sound sensing and identification (monitoring the surrounding abnormal clamoring volume and providing active alarms) are used to analyze abnormal behavior of people and vehicles to prevent accidents in advance.

 

RFID-based House Checking System

Bannari Amman Institute of Technology

India

Housebreaking is a fear that everyone has. To overcome this, Bannari Amman Institute of Technology came up with a solution – RFID-based House Checking System. Homeowners will be alerted by the police to ensure that the house is safe through a RFID Tag. An antenna will be embedded inside the RFID tag which can cover up to three streets where the RFID tag is able to monitor the Police officer’s distance.

 

PUBLIC SAFETY – NEXT-GENERATION EMERGENCY SERVICES

Knowledge Management for Flood Control System

Jakarta Smart City, Department of Communications, Informatics, and Statistics, DKI Jakarta Province

Indonesia

The Jakarta Flood Control System exists as a data-based policy effort to detect potentially inundated areas with water. The system collects historical data and knowledge, as well as performs predictive analysis, to help improve disaster awareness, accelerate system-based responses, and conduct real-time monitoring.
Key components of the flood control system include:

1. AI capabilities of IoT devices pull and process massive amounts of data and use ML systems to improve model accuracy
2. Statistical Analysis System IoT Analytics and Azure IoT platform with sensors and weather data to gain real-time situational awareness and predict where flooding may occur
3. Event stream processing analytics enabling data to be downloaded within 5 minutes where it previously took 60 minutes
4. Capability to provide inputs that give out warnings, alerts, and decision recommendations
5. Data management, quality, and cleansing processes
6. Analytical model management
7. Asset management

 

SMART BUILDINGS / SMART TECH PARKS

National Vegetable Quality Standard Center Test Demonstration Base Project in Shouguang City

Shandong Province Shandong Wuze Ecological Agricluture Technology Development Co., Ltd.

China

With modern agricultural industry developing rapidly and to promote the development of the vegetable planting and production industry, Shouguang City of Shandong Province built a national vegetable quality standard center experimental demonstration base and created a "smart brain of protected vegetable cultivation", enabling the standardized, digital, and intelligent development of Shouguang protected vegetables to become an important part of promoting rural revitalization.

The project includes the following aspects:

1. New urban infrastructure was built, including data center, artificial intelligence center, computing center and blockchain traceability source security system.
2. Four new bases were built, including: facility vegetable cultivation demonstration base with an area of more than 66 hectares, innovation base, service base and one network unified management application base.
3. Establishment of three new operation modes, including quality order and franchise production mode, standardized promotion of industrial facilities and resources, and comprehensive implementation service of Protected vegetable cultivations.

The quality, yield, efficiency and cost of vegetable production and planting have been improved as well as the efficiency of labor production increased by 200% with output increased by 10%. The commodity fruit rate has been increased by 15% - 20% and the consumption of water, fertilizer and medicine has been reduced by 15%.

 

SMART WATER

Smart Water Networks Information Platform

Water Department of Hainan Province

China

The Smart Water Networks Information Platform, one of the first projects implemented in the National Smart Water Network, has fully integrated the resources of 24 systems built in the region, forming an intelligent water conservancy network that provides more accurate information that allows for a more scientific, refined approach for scheduling and forecasting of the engineering network.

The first phase of the project has been connected to nearly 600 channels of video, over 70 IoT devices, and over 700 data resource catalogs.

An app built to service the whole province, Reservoir Manager, has inspected the reservoir nearly 20,000 times over nearly 7,500 kilometers and issued nearly 500 alarms, providing more than 30 million times water and rain situation and video query services for flood control and drought relief.

 

SUSTAINABLE INFRASTRUCTURE

Smart Gardens at Gardens by the Bay

Government Technology Agency of Singapore (GovTech)

Singapore

The Smart Gardens at Gardens by the Bay project is an integrated system of strategically positioned networked sensors that brings together the power of Artificial Intelligence (AI) and Machine Learning (ML) in distilling data insights to collect abiotic and biotic information that can be used to improve park operations, ensure visitor safety, and improve the overall park experience. Smart Gardens aims to streamline processes, enable smart deployment of manpower through data insights, and improve service quality by leveraging AI and ML and IoT.
While Smart Gardens enhances the visitor experience as well, it is developed primarily to assist employees at Gardens by the Bay with operations. The project is expected to reap the following benefits:

1. Cost savings of $2.3 million in its first phase when implemented in 2022
2. Cost savings of S$2.7 million per annum from operations and maintenance
3. Save 14,700 man-days
4. Reduce reliance on labor through automation
5. Enable smart deployment of a skilled local workforce
6. Irrigation sensors enhance optimization of water use
7. Smart lighting that addresses preventative maintenance and create energy savings
8. Autonomous drones that inspect the irrigation pipes of the 18 Supertrees will cut down labor by two-thirds and can access inaccessible areas such as the mountain in Cloud Forest

 

IoT-based Smart Green City Services

Korea Land and Housing Corporation

South Korea

LH is responding to climate change and environmental pollution and providing a pleasant life to citizens by creating a smart city during urban development projects.

As part of this, LH is building a smart green city. Its basic architecture is to collect environmental information using IoT technologies such as sensors and optical communication networks, process information through big data and artificial intelligence, and provide information to citizens through smartphones.

In addition, LH Smart Green City aims to avoid individual service control, interconnect various services, and cooperate with related organizations to operate integrated.

Goyang City is a representative city with LH Smart Green City. Major smart green services include river flooding information, air pollution management, smart, clean bus shelter, and smart water grid to respond to climate change comprehensively and environmental pollution.

 

TRANSPORTATION - CONNECTED & AUTONOMOUS VEHICLES, PUBLIC TRANSIT, RIDE-HAILING/RIDE-SHARING

Transport Data Analytics Platform (TDAP)

Hamilton City Council

New Zealand

The Transport Data Analytics Program (TDAP) is an innovative system that automatically monitors the Hamilton City transport network and identifies traffic insights and incidents in real-time.

TDAP’s 24/7 system is a network of sensors and other technology that uploads real-time data from six live data sources to a cloud platform, and the outcomes are determined based on the feedback. Outcomes can vary from alerting traffic operators to network problems via text (e.g., faulty traffic signals, to identifying traffic congestion and rerouting traffic as necessary.

Key technology includes Aware AI for Pathways counter and a CCTV analytics system called BriefCam, which better uses existing cameras to provide insights on vehicle movements.

The collected data is available to the public via an open data platform which will help improve the efficiency of its transport network in the future.

 

TRANSPORTATION – TRANSPORT INFRASTRUCTURE

Kaohsiung Port’s External Traffic- AI Smart Signals

Kaohsiung City Government

Taiwan

The Transportation Bureau of Kaohsiung City Government introduced the AI intelligent traffic sign system to the important sections outside the Kaohsiung Port Intercontinental Container Center/Provincial Highway 17 to avoid traffic congestion from the container vehicles entering and leaving the port.

The intelligent traffic signal system applies the current mainstream technology in the AI field—the multi-agent deep reinforcement learning method—by simulating the traffic state detection of the road signal system. The traffic flow simulation and data generated can be used to train and optimize a general AI signal control strategy to respond to real-time traffic changes.

The results show that it can reduce 15~25% of stop and other delays and 4~20% of main road travel time.

 

M4 Smart Motorway Project

NSW Government

Australia

The M4 Smart Motorway Project undertaken by the NSW Government aims to help make the commuters' journey safer, quicker, and more consistent. It uses intelligent technologies helping drivers navigate the road by monitoring traffic volumes and display different signs. It also features variable speed signs that change depending on current traffic conditions, and variable message signs informing drivers about expected travel times and traffic conditions. To ensure consistent traffic flow and making merging safer, this technology also includes a quick-change traffic light system managing volumes of traffic coming onto the motorway. Some other features to note include in-road traffic sensors, additional CCTV cameras and additional maintenance bays.

 

URBAN PLANNING AND LAND USE

Digital Twin System of Zhangjiawan Town, Beijing Sub-center (Tongzhou)

Beijing Municipal Institute of City Planning & Design

China

Beijing Municipal Institute of City Planning & Design built the Digital Twin System of Zhangjiawan Town, Beijing Sub-center (Tongzhou) with the goal of making it into a digital twin city innovation highland. With a three-dimensional real-world map, the transition from Beijing to Tongzhou sub-center and Zhangjiawan town is highlighted as well as its specific geographical location and overall town appearance. In the map roaming process, it would first introduce the basic information and core planning goals of Zhangjiawan; focus on showing the Jingkaizhihui Garden and other fine-model plots. It will then build a demonstration area for Beijing’s smart city construction based on digital twins, promote Zhangjiawan’s transformation from a former industrial area to a design town, smart town, and vibrant town promoting fashion, culture, and multi-element integration of industry, technology to creating a new generation of "net celebrity check-in sites".

Digital Zhangjiawan is an expandable and open platform which can integrate different applications. On the one hand, the platform provides secondary development interfaces and the ability to open data empowering smart parking, smart exhibition halls, and smart laboratories. Unmanned supermarkets, shared spaces and more smart scenarios and realize more applications. On the other hand, it can be expanded on the existing town system and gradually expanded to the entire Tongzhou Sub-center.

 

Floating Energy Storage System

Energy Market Authority and Keppel Offshore & Marine

Singapore

As part of Singapore’s climate change commitments, EMA and Keppel Offshore & Marine (KOM) collaborated to bring in innovative solutions that will allow Singapore to overcome land limitations improving energy efficiency and lowering the carbon footprint of the country’s shipyards. Singapore’s first floating Energy Storage System (ESS) deployed on KOM’s Floating Living Lab has a capacity to power >600 4-room HDB flats a day. This helps in facilitating the adoption of more renewable energy such as solar across the land-scarce nation-state.

With EnOS(TM) AIoT artificial intelligence (AI) and machine learning (ML) capabilities, the system supports distributed solar power generation, storage, and distribution autonomously – eliminating the need for human intervention. The power stored in smart storage can be deployed rapidly as emergency power to support areas or remote islands affected by power disruptions, enhancing power grid stability and resilience.

Findings from the project will be applied to ESS on mainland Singapore, which facilitates the adoption of more renewable energy such as solar across the nation-state, helping to increase its renewable mix and accelerating its sustainability goal.

 

PANDEMIC MANAGEMENT

COVID-19 Vaccination and Vaccinated Differentiated Safe Management Measure (VDS)

Ministry of Health (MOH) and Government Technology Agency of Singapore (GovTech)

Singapore

The COVID-19 National Vaccination Programme (NVP) seeks to protect Singaporeans against COVID-19, as well as to protect businesses and jobs through the progressive re-opening of Singapore. The Vaccinated Differentiated Safe Management Measure (VDS) initiative aims to ensure that only vaccinated or COVID-19 tested individuals are allowed entry into higher risk settings (e.g. F&B, Gym, Malls) with high footfall or where mask off is expected and individuals, especially unvaccinated individuals, have higher risk of exposure to COVID-19 infection.

The solution aims to ease validation checks for businesses and individuals. It is also integrated to the Vaccinated Travel Lane to facilitate re-opening of our borders and granting VDS for the travelers into Singapore, easing the validation of travelers at VDS venues. This also enables businesses such as malls and restaurants to verify visitors’ vaccination and test status.

Till date, approximately 75% of businesses (as of Sept 2021) have already onboarded to the SE Biz app and have been in use since 10 Aug 2021. All the onboarded venues are able do verifications using the VDS solution (e.g. using TraceTogether).

 

Smart Work System

Daegu Metropolitan City

South Korea

Smart Work System was developed to address and minimize the labor-intensive processes (daily quarantine inspections, pre-emptive testing, and vaccination management) involved in the COVID-19 response in hospitals, nursing facilities, and other local health centers. With the vast amounts of data recorded and reported manually from direct visits, phone calls, etc. this required an improvement in the system’s efficiency. The system includes questionnaires and online survey to improve data collection reliability; a Python-based business automation program (data classification, statistics, data creation) that automatically generates results as reports in real-time; and a website where vast amounts of data can be automatically uploaded and checked in real-time. And finally, in the collection of disaster-related information, manpower and time are programmed through real-time automatic processing and analysis.