Creating value for citizens and society through GenAI and data management.
Making government services more people-centric is not a new aspiration; in fact, according to the IDC EMEA Cross-Industry Survey, 33% of public sector senior leaders consider “Digital frictionless citizen experience” a top strategic priority. But with fast advances in technology and rising societal expectations, public sector senior leaders in Europe and beyond are re-imagining how to deliver on that promise.
Powered by data sharing and increasing uptake of AI and GenAI – only 7% of governments in EMEA are using GenAI, but almost 40% are planning to start using it in the next two years - the next generation of government services will make the bureaucracy invisible.
Ambitious policies and strategies, like the European Digital Compass and the Espana Digital 2026, governments want to ensure that constituents (citizens, businesses, investors, tourists, etc.) are not asked to provide the same data multiple times to prove changes in their personal circumstances. By sharing data in a secure manner across the public sector and with private partners, through data spaces, governments will proactively register constituents for programs that they are entitled to and automatically deliver services. Becoming less visible should not mean the government becomes less accountable to its constituents. Government will have to invest in digital trust services – such as the "Carpeta Ciudadana" - and secure infrastructures and platforms to ensure data protection, digital sovereignty and ethical use of AI.
Public sector leaders aiming to deliver on the promise of the invisible bureaucracy, cannot rely only on technology. Organizational capacity and competencies, policies, procurement vehicles and processes must be re-imagined to realize the value of technology innovation.
Interview with EJIE. Winner CIO 100 Awards 2023, Public Entity of the Year
Panel: Empowering seamless, proactive government services: realizing the value and tackling the risks of data and AI
Panel: Scaling data and AI platforms through next generation digital infrastructure: harnessing the value of cloud and beyond
Panel: A resilient future government: harnessing technologies to create forward-thinking national digital services
Panel: Reimagining the civil service in the age of the invisible bureaucracy: how to prepare organizations for the future
Want to become a speaker?
Research Director (EMEA), IDC Government Insights
Asier Sáez De Vikuña Ortueta
Director General de EJIE
Directora editorial de Foundry España (ComputerWorld/CIO/CSO/DealerWorld)
Jose Antonio Cano
Consulting Director, IDC Research Spain
Juan Ángel Morejudo
Viceconsejero de Transformación Digital de la Junta de Comunidades de Castilla-La Mancha
Subdirector de tecnologías de la información y comunicaciones, Tribunal de Cuentas
José Antonio Mayol Sevilla
Enterprise Account Executive - Public Sector en Confluent
Carmen Serrano Durbá
SUBDIRECTORA GENERAL DE CIBERSEGURIDAD. Dirección General de Tecnologías de la Información y las Comunicaciones Conselleria de Hacienda y Modelo Económico, GENERALITAT VALENCIANA
Director de CIO Executive Council, Foundry
José Antonio Belso Martínez
CEO Suma Gestión Tributaria. Diputación Alicante
Ignacio Santillana Montal
Director Sistemas de Información, Ayuntamiento de Barcelona
Subdirectora General de Salud Digital de la Dirección General de Planificación, Ordenación, Gestión del Conocimiento y Salud Digital de la Consejería de Salud de Cantabria.
Consuelo Sánchez Naranjo
Directora del Instituto Nacional de Administración Pública (INAP)
Want to become a partner?
C. de José Ortega y Gasset, 29, Salamanca, 28006 Madrid
Don't worry! There are plenty of other events to choose from. Simply sign up for event invitations and we'll send you a notification whenever we add a new event that matches your interests.
IT executives rely on IDC and Foundry events for discovering new ideas, trends, and solutions that drive their technology strategies. Leveraging IDC’s deep market intelligence and advisory expertise, and Foundry’s rich media brands (CIO, Computerworld, InfoWorld) and relationships, IDC and Foundry produce powerful learning and networking experiences for IT decision makers around the world.