Digital Government Forum

 The power of AI, visual analytics, digital twins and the metaverse will offer civil servants intuitive and immersive access to data and insights, but the quality, relevance and timeliness of those insights will depend primarily on the ability to develop a 360° view of people, businesses and communities. This panel will discuss the strategic architectural and governance challenges that must be addressed to enable trusted data sharing at scale, and to embed AI and GenAI into cognitive processes and systems, while protecting privacy.

Cloud computing is becoming increasingly important component of governments’ heterogeneous IT environments. Governments across EMEA are prioritizing the adoption of cloud to deploy and scale next generation applications and data platforms. For example, more than 30% are already using or planning to use cloud to develop AI solutions over the next 12 months while 41% may consider it in the future. This panel will discuss the key consideration, for governments to harness the power of cloud. It will address how cybersecurity, regulatory compliance, and expansion of cloud use are driving demand for sovereign cloud data and operational controls. How they need to acquire new skills and build robust business cases to get senior buy in to accelerate their journey to the cloud.

For the government to make the bureaucracy invisible, services and data are increasingly digitized and shared across organizational boundaries. This transformation expands the risk perimeter making the government infrastructures and platforms a target of cyberattacks; for instance, by leveraging malicious bots to replicate the look and feel of government websites to increase the sophistication of phishing and other social engineering attacks. This panel will discuss how governments can tackle those challenging, by investing in robust security measures to safeguard sensitive and critical data, including in cloud environments, ensuring compliance with regulations, while enabling citizens to trust next generation digital services, through digital trust services, like digital wallets and micro-credentials.