Industry: Enterprise

By 2026, 75% of enterprises will implement agentic artificial intelligence (AI)–enabled cloud communications APIs, impacting the use of communications and collaboration with enhanced personalization and automation.

This IDC MarketScape examines the evolution of enterprise governance, risk, and compliance (GRC) as organizations recalibrate from static control functions to an agile, business-run operating model for resilience.

Enterprise SaaS providers are repositioning their marketplaces from product catalogs toward operational integration points where AI agents execute automated workflows within core systems.

This IDC study represents a vendor assessment of the 2025-2026 Salesforce implementation services market through the IDC MarketScape model.

In 2023, IDC and Aera Technology’s paper What Every Executive Needs to Know About AI-Powered Decision Intelligence described how leading enterprises were beginning to transform their decision-making processes through AI.

The digital AI world is here, and organizations are reviewing their enterprise application portfolios to ensure the software and vendor capabilities enable their AI strategy.

Enterprise AI has shifted from an aspirational talking point in boardrooms to a set of immediate, high-stakes decisions about data, infrastructure, and operating models.

Interviewed organizations achieved strong results from deploying IFS Copperleaf to better
align capital investments with their strategic goals.

IDC conducted research that explored the value and benefits for organizations that use
IFS Copperleaf to optimize their investment planning operations and processes.

Modernizing ERP systems is not just about upgrading legacy solutions. It means deploying AI-ready digital infrastructure and preparing for what’s next.