AI is no longer being used as just a tool to assist people. It’s becoming agentic across every industry, moving autonomously, learning adaptively, and embedding itself into the core of how organizations operate. This shift marks one of the most profound transformations in modern enterprise: the rise of agentic AI, where systems don’t just support decision-making, they make, orchestrate, and optimize it.

A recent IDC prediction reveals that by 2027, half of enterprises will be using AI agents to redefine how humans and machines collaborate. That single forecast captures what’s at stake for 2026: the agentic era. It’s an era where workflows, strategies, and even business models are being redefined by systems that learn, reason, and act across every layer of the enterprise.

The question is no longer whether AI will reshape businesses. It’s how quickly, how deeply, and how to prepare.

IDC’s 2026 FutureScape was built to answer exactly that. Through exclusive webinars, global reports, and analyst insights, leaders can see what’s next for their industries and what to do about it now.

To help organizations navigate these accelerating crosscurrents and chart a deliberate path forward, IDC’s 2026 FutureScape brings together the latest predictions, research, and foresight on the next phase of AI’s evolution.

Charting the next AI course

FutureScape 2026 is more than a collection of forecasts. It’s a navigation system for what’s ahead, a guide for leaders to anticipate disruption, steer through uncertainty, and turn turbulence into forward momentum.

Built on 35 global prediction sets across 12 industries, this year’s FutureScape explores how agentic AI will evolve from experimentation to enterprise orchestration, and what that means for strategy, technology, workforce, and trust.

Through IDC’s lens, the agentic journey unfolds as both a challenge and an opportunity:

  • Challenge: Economic volatility, regulation, and workforce disruption can quietly pull organizations off course. Fragmented AI adoption risks wasted investment and slower progress.
  • Opportunity: With deliberate navigation that aligns strategy, workforce, and tech stack, those same forces can become momentum toward resilience and growth.

FutureScape 2026 reframes disruption as a navigable current. The organizations that will thrive in the agentic era are those that see AI not as an experiment, but as the operating logic of the enterprise.

What you’ll gain from IDC’s 2026 FutureScape

Across every report and prediction, one truth stands out: AI has become the engine of enterprise transformation. The organizations that lead will treat AI as infrastructure, embedding it across decisions, operations, and customer experiences.

FutureScape 2026 identifies four powerful currents shaping this transformation:

  1. Navigating the crosscurrents of disruption
    Leaders are confronting economic uncertainty, regulatory shifts, and geopolitical turbulence. IDC’s research shows that governed, well-aligned AI can transform these disruptive forces into forward motion to fuel agility and growth instead of fragmentation.
  1. Charting the path to enterprise-wide orchestration
    Many organizations are still stuck in pilot mode. The winners will move from isolated experiments to enterprise-scale orchestration, where agentic AI operates seamlessly across data, applications, and workflows to drive continuous improvement and innovation.
  2. Building trust, resilience, and prosperity
    As AI assumes greater autonomy, trust becomes the foundation of long-term success. Responsible AI practices, transparent governance, and human oversight will differentiate the organizations that thrive from those that stall.
  3. Unlocking innovation beyond productivity
    The true promise of AI lies not in incremental efficiency but in new value creation. FutureScape 2026 highlights how agentic AI is redefining industries from healthcare to finance to manufacturing by powering new business models, products, and experiences.

Every prediction in FutureScape 2026 is grounded in IDC’s data-driven research and designed to help leaders move from insight to action.

Why the 2026 FutureScapes matter now

The 2026 reports arrive at a pivotal moment in the AI transformation journey.

According to IDC’s AI Maturity Model Benchmark, only 1% of organizations have reached the stage of an optimized, AI-fueled enterprise while over half remain in early stages of transformation.

At the same time, global AI investment continues to surge. Agentic systems are projected to account for nearly half of all AI spending by 2029, reflecting the rapid shift from tools that assist to systems that act autonomously and intelligently.

The message is clear: the future isn’t waiting. The gap between early adopters and laggards will widen quickly. Businesses that modernize their technology stacks, reskill their workforces, and embed agentic AI into strategy today will define the next era of innovation, trust, and growth.

How to access the research

IDC’s FutureScape 2026 program brings these insights to life through:

  • Global reports: Benchmark your organization against IDC’s global predictions and see where your industry is headed next. Become a subscriber to access the full reports.
  • Webinars: Join IDC analysts and explore how to make the agentic pivot and operationalize AI strategy across your enterprise.
  • Events: Connect with peers and IDC experts at regional FutureScape sessions worldwide to translate foresight into action.
  • Analyst commentary: Access quick takes, videos, and blogs linking FutureScape predictions to real-time market shifts.

Together, these touchpoints help leaders turn IDC foresight into measurable strategy, bridging the gap between understanding and execution.

Are you ready to chart the path forward?

The crosscurrents of disruption aren’t slowing down. Economic, technological, and societal forces are converging faster than ever. But with the right navigation, they can become momentum.

IDC’s 2026 FutureScape provides that compass. It reveals not only what’s coming next but how to prepare, equipping business and technology leaders with the confidence to steer through uncertainty and harness agentic AI as a force for innovation, trust, and prosperity.

Because the future isn’t being built somewhere else. It’s being built right now.

Be part of it with IDC’s 2026 FutureScape.

ROI Is the new mandate: Events are back at the center

B2B tech marketers are navigating tighter budgets and higher expectations in 2026. With ROI under the microscope, one strategy is emerging as both high-impact and measurable: events. IDC’s latest Sponsor Survey surfaces the data behind this shift, equipping marketing leaders with clarity on how and where to focus.

Events deliver real value at critical stages

This isn’t a return to events as usual. It’s a reimagining based on measurable business outcomes.

According to IDC’s 2026 Sponsor Survey of 150 senior marketers across the US, UK, Germany, and Singapore:

  • 67% rank brand awareness as a top priority
  • 53% are focused on generating qualified leads
  • 90%+ say events deliver the most value in mid-to-late funnel stages

Hybrid takes the lead and the budget

The format matters, and hybrid is winning.

When asked which formats they’ll prioritize in 2026:

  • 57% of marketers chose hybrid events as their top format
  • 58% expect their event budgets to increate next year

This reflects a push for flexible, scalable, and inclusive experiences that can drive personalized engagement at scale.

What performance looks like in 2026

To prove impact, marketers are aligning event ROI with funnel-specific metrics:

Top success metrics:

  • Cost per opportunity (67%)
  • Lead quality and conversion (60%)
  • Deal influence in key accounts (43%)

Top challenges:

  • Complex execution (52%)
  • Delivering personalized experiences (42%)

Marketers aren’t just seeking impact, they need proof they can show upstream.

What marketers value most in event partnerships

Marketers aren’t just choosing events; they’re choosing strategic ecosystems. The IDC survey reveals a strong alignment between what drives investment and what defines a valuable partner.

What drives investment in third-party events:

  • High-quality lead generation (67%)
  • Credibility through association with analysts or peers (63%)
  • Expansion into new accounts or buying centers (47%)

These motivators point to one thing: marketers want more than visibility; they want validation and velocity. Events must open doors, fast-track trust, and spark meaningful conversations.

What defines the right partner:

  • Price-to-value ratio (84%)
  • High-caliber audience (seniority, budget influence) (69%)
  • Personalization (66%)
  • Fast execution and support (54%)
  • Lead-to-pipeline conversion performance (53%)
  • Custom targeting options (51%)

Insight-led content is the difference maker

The success of an event hinges on relevance. That’s why marketers are doubling down on partners who bring audience precision and analyst-backed content.

  • 91% say independent, analyst-led content is critical to event success
  • Trusted insight builds trust across every stage of engagement before, during, and after the event

Key takeaway: Price-to-value, audience quality, and credible content are top criteria when selecting event partners.

Navigate your 2026 strategy with confidence

Events are no longer standalone experiences, they’re central pillars in a broader B2B growth strategy. When backed by trusted tech intelligence, the right formats, and analyst-led content, events can help your team hit every metric that matters.

Whether you’re optimizing your event calendar or rethinking your demand strategy, IDC’s insights are here to guide your next move.

🗓️ Explore the IDC 2026 Events Calendar
Discover the best opportunities to connect with your audience with data, formats, and partnerships that work.

Jyoti Lalchandani - Group Vice President & Regional Managing Director (META) - IDC

Jyoti Lalchandani is a seasoned business executive with more than 25 years of experience in emerging markets across Europe, the Middle East, and Africa (EMEA). In his role as IDC's Group Vice President and Regional Managing Director for the Middle East, Turkey, and Africa (META), he has been instrumental in establishing IDC’s presence in the region – first, through the initial expansion of the Dubai headquarters and then by spearheading the development of IDC offices in Johannesburg, Istanbul, Riyadh, Casablanca, Lagos, Nairobi, and Cairo.

In today’s crowded tech market, features don’t sell. Value does. And yet, far too many sales teams are still stuck pushing product specs while their competitors walk away with the contracts. 

The truth? If your team can’t lead with business value, you’re already behind. 

High-performance sales teams are not created by chance. It’s not about having the loudest pitch or the biggest pipeline. It’s about building teams that can step into the boardroom as trusted advisors. Teams who can link your technology to measurable outcomes that your clients can’t ignore. 

And here’s the catch: most organisations think they’re doing this. Almost none are. 

What Does “Business Value” Really Mean in Sales? 

So, what does it really take to transform a standard sales team into a high-performing one? One that consistently sells business value as an outcome? 

In today’s technology landscape, having an innovative product is just the starting point. What truly sets successful tech vendors apart is their ability to demonstrate clear, measurable business value and return on investment (ROI) to their customers. 

To get there, marketing, sales, and sales enablement leadership must work together to build strong messaging, market insights, and client success stories that can be leveraged in customer interactions. Leading the discussion on what the company can do for the customer and then quantifying the value of that partnership, builds trust and sets a high-performance benchmark. 

How to Equip Sales Teams to Lead with Value 

Not all enterprises can align every salesperson to a consistent value message for each product or service. Salespeople bring a range of individual styles into their relationships, but what unites them is the focus on building trust and instilling confidence in their solutions.  

Despite this need, many organisations lack the experience to develop value-based messaging, collateral, and enablement programs that bring this confidence to life. Creating alignment across teams requires structure, expertise, and the right insights. 

How IDC Helps Sales Teams Sell on Business Value 

At IDC, we work with technology vendors worldwide to strengthen their ability to sell based on business value and tangible outcomes. Our analysts and consultants deliver market insights, benchmarks, and customer validation that empower marketing, sales, and enablement leaders to align around proven value delivery. 

Through tailored sales enablement workshops, value-based messaging frameworks, and analyst-led collateral, IDC equips teams to engage customers with confidence and demonstrate measurable ROI. Get in touch to learn more. 

 

Nathan Budd - Senior Director, Custom Solutions - IDC

Nathan Budd is a consulting director, working across strategic, market intelligence and go-to-market solutions. With experience across a spectrum of ICT projects and clients, he delivers a breadth of knowledge and insight to the IDC European consulting team. Over the years, Nathan has worked with CEOs, industry forums, executives and sales teams, to define market strategy, positioning and sources of revenue growth. He is an experienced speaker, project lead and facilitator, bringing energy and perspective, while maintaining the connect between strategic-level thinking and grass-roots action.

A market that demands its own perspective

IDC today published the European Contact Center-as-a-Service (CCaaS) MarketScape, recognizing that Europe’s contact center landscape is shaped by unique regional dynamics, stringent regulatory frameworks, and a more measured approach to adopting new technologies. These characteristics make it essential to evaluate Europe as a distinct market rather than as an extension of global models. Success in this region depends on understanding trust, compliance, and local engagement at a much deeper level.

A market defined by diversity and regulation

The European CCaaS market is expanding rapidly, projected to grow from US$1.5 billion in 2024 to US$3.7 billion by 2029. Yet, it remains highly diverse and fragmented. Differences in regulation, business culture, and language shape how contact centers operate and adopt technology. For example, priorities such as pricing, professional services, and data residency vary widely across key markets, underscoring the importance of regional insight and tailored strategies over a one-size-fits-all approach.

Why a European MarketScape matters

The IDC European CCaaS MarketScape provides an in-depth assessment of how vendors address this diversity. It evaluates how effectively they align their strategies and offerings with Europe’s regulatory, cultural, and operational realities.

It also considers how vendors demonstrate thought leadership — not by simply leading with innovation, but by helping contact centers modernize responsibly. This includes educating customers on the value of digital transformation, offering support to overcome adoption barriers, and using partnerships to bridge linguistic and cultural gaps while building trust.

By capturing these nuances, the IDC European CCaaS MarketScape delivers a region-specific perspective that reflects the complexity, diversity, and maturity of Europe’s contact center ecosystem — and highlights the industry’s steady evolution toward AI-driven, compliant, and customer-centric operations.

IDC MarketScape: European Contact Center-as-a-Service Applications Software 2025 Vendor Assessment is available now.

If you have a question about anything, please fill in this form.

Oru Mohiuddin - Research Director - IDC

Oru Mohiuddin is a Research Director in the European Enterprise Communications and Collaboration team. Based in London, she is responsible for IDC’s coverage of Unified Communications and Collaboration in the region. Her work focuses on tracking the markets for premise-based and cloud solutions and new developments and trends, particularly in the light of changing work patterns impacting the traditional mode of enterprise communication. Prior to joining IDC, Oru worked for Euromonitor International, where she focused on Future of Work and technology in the SMB context. She also worked in New York and Bangladesh and speaks English and Bengali. Oru was awarded Chevening Scholarship by the British Foreign and Commonwealth Office to pursue her MSc in International Development from the University of Birmingham. In addition, Oru has a BA from Marymount Manhattan College in New York.

In a world where tech decisions move markets, the analyst voice carries more weight than ever. But for many organizations, analyst engagement remains a missed opportunity; seen as a checkbox instead of a strategic lever. If you’re still treating analysts as one-way validators, it’s time to rethink your approach. 

Welcome to the new era of analyst relations: where influence is earned, insight is mutual, and every interaction can shape the market. 

Analysts don’t just observe the market, they help shape it

Analysts aren’t just keeping score. They inform buyer decisions, guide vendor roadmaps, and influence how innovation gets adopted. They hold the power to elevate your story or challenge it at critical moments in the buyer journey. 

Yet too many organizations treat analyst engagement as reactive—a scramble before a report, a briefing once a quarter, a missed chance to shape perception. 

Here’s the truth: Proactive analysts engagement shapes the market.

The risk of misalignment: When narratives don’t match

When your public story says one thing, but analysts say another, the disconnect stalls deals, confuses customers, and erodes trust. 

Why it matters: IDC research shows that C-suite buyers increasingly rely on analyst validation to guide high-stakes decisions. If analyst commentary doesn’t reinforce your core message, you’re not just invisible, you’re at risk of disqualification.

From engagement to influence: 3 rules for analyst relations that work

1. Lead with evidence, not ego

Skip the hyperbole. Analysts are data-driven thinkers. Give them what they need to validate your claims: proof points, customer results, trend alignment, and most importantly, the “so what.” 

2. Treat analysts as strategic allies

Briefings shouldn’t just be broadcasts. The best relationships are built on transparency and dialogue. Let analysts challenge your thinking; they’ll help sharpen your go-to-market message. 

💡 Use IDC’s Tracker® and Black Book data to anticipate market shifts before your competitors do, and invite analysts into the conversation early. 

3. Align internally first

Mixed signals across sales, marketing, and product derail analyst relationships. Build a unified, evidence-backed narrative that connects the dots between your product roadmap, market opportunity, and customer value. 

💡 IDC helps companies create that shared view, grounded in trusted tech intelligence and aligned across GTM functions. 

Why it pays off: Analysts influence in action

Organizations that invest in strategic analyst relations aren’t just better positioned in reports, they’re better aligned with buyer expectations, more credible in competitive cycles, and more confident in their decisions. 

And confidence is contagious. 

Get started: Make every analyst interaction count

You can’t control what the market says. But you can shape who says it—and how they say it. Engage analysts not as observers, but as partners in market influence. 

Let’s build your analyst strategy to win in 2026; on purpose, with purpose. 

Do you subscribe to Netflix or own a Labubu plush toy (or bought one for your kids)? The influence of Netflix is clearly pervasive now, thanks to its several blockbuster productions like the Korean-produced Squid Game. Meanwhile, Pop Mart’s Labubu is ubiquitous and sought by celebrities from K-pop BlackPink’s Lisa to David Beckham. But how does Netflix’s well-known subscription model relate to Labubu? The short answer is the Experience Economy, and we will dive deeper into that idea below.

The subscription model was successfully leveraged by Samsung and LG for their hardware businesses, moving beyond the traditional use in media and entertainment. The success was seen in both home appliances and consumer electronics. LG achieved more than one trillion Korean won (US$714.3 million) in global sales from its subscription programs in 1H25 for its white goods and PC products. Meanwhile, Samsung launched the “AI Subscription Club” and the “New Galaxy AI Subscription Club” in Korea. The former, which is designed for home appliances, PCs, and tablets, generated over 100 billion Korean won (US$71.4 million) in monthly revenue.

Admittedly, Samsung’s “New Galaxy AI Subscription Club” is not a traditional subscription program, but it serves a similar purpose, that is, prompting the users to return the used products. Here’s how it works. Consumers buy smartphones outright or with an installment plan, and they have the option to subscribe to the program with a monthly fee that ranges from 5,900 to 8,900 Korean won (US$4-$6). The program promises cash payment of 50% of the device’s reference price if consumers return their used smartphones after 12 months (40% if returning after 24 months). The subscription program also includes various perks such as repair services, accessories, and discounts from Samsung’s cooperating partners.

Despite its non-traditional attribute as a subscription program, Samsung correctly tapped into the opportunities of the Experience Economy, where consumers are shifting away from ownership and valuing experiences over the practical benefits of products. By paying less than 9,000 Korean won (US$6) per month, consumers can look forward to an “upgraded experience” with a new smartphone in one or two years, with the purchase price reduced by the promised cash payment for their used devices.

“Samsung’s New Galaxy AI Subscription Club allows consumers to return their smartphones for a promised cash payment. This blurs the concept of ownership by gradually building a habit of returning used devices, a practice to which consumers are increasingly adapting,” said Jihae Kang, research analyst for Client Devices at IDC Korea. “Experience Economy tells us that product ownership no longer assures high customer satisfaction. Instead, customers place greater value on the memories or feelings a product offers. Ultimately, this strengthens the shift toward experience-driven consumption.”

To be sure, many financing plans also make new smartphones more affordable by letting consumers pay in instalments over as long as 36 months. This raises the question: what are the differences between financing plans and subscription models? From the smartphone OEMs’ perspective, the benefit of a subscription is to shorten the replacement cycles by prompting subscribers to replace their phones earlier. A good way to illustrate it is to take an example of a 24-month financing plan and a 3-year smartphone replacement cycle. The user may continue to hold the device after paying off the instalments. Nevertheless, Samsung’s subscription programs will encourage a phone replacement in one or two years as users return the devices for the promised cash payment.

Furthermore, for consumers, it could be mentally easier for some of them to get a subscription instead of another “loan,” especially if they are already burdened by a mortgage and/or car debt.

In the increasingly saturated and highly competitive smartphone market, building brand loyalty has never been more crucial. What a subscription program could also potentially achieve is to help keep consumers excited by ensuring they have first-hand experience with the latest products and technology in a shorter cycle. Essentially, it’s about constantly offering emotional value, which is what consumers are seeking nowadays and which shapes the fundamentals of the Experience Economy.

Therefore, the ultimate goal is to create the “Labubu effect,” which keeps the excitement among consumers and, in turn, leads to stronger customer stickiness and ideally creates a word-of-mouth effect or social buzz. And the subscription model could be used as a tactic to ensure consumers personally experience the latest products instead of only being flooded with information from social media or news sites.

“The typical 3- to 4-year smartphone replacement cycles are creating challenges for the smartphone OEMs,” said Will Wong, senior research manager for Client Devices at IDC Asia/Pacific. “It’s not only about selling fewer devices, but it’s also hard to keep users captivated.”

Of course, it won’t be an easy task to initiate the subscription model, especially since it changes the business model and probably the cash flow timing. Nevertheless, the favorable uptake of Samsung’s subscription programs indicates a positive potential beyond Korea, especially since economic challenges are turning global consumers into value seekers and prompting them to seek comfort and excitement (i.e., emotional value). Furthermore, the smartphone OEMs could generate hardware revenue as long as the subscribers are using the devices, which optimizes the predictability of earnings and customer lifetime value. And the most compelling potential is its long-term effect in bringing the technology excitement to the users and ultimately creating the “Labubu effect.”

Jihae Kang - Research Analyst - IDC

Jihae Kang is an Research Analyst with IDC Korea. She is responsible for research on the tablet, mobile phone, and enterprise client device markets in Korea. Her research coverage includes market sizing and forecasting with analysis based on the market trends, and the macroeconomic and social factors. She is also involved with local report programs such as Smart Connected Device. In addition, Jihae engages in Future of Customers and Consumers, and provides insights into and analysis of consumer views in the digital transformation era.

As AI reshapes Martech and Adtech, pricing is shifting from technical inputs and usage metrics to measurable business outcomes. This isn’t just about covering AI’s costs, it’s a strategic opportunity to stand out in a crowded, commoditized market.

Legacy pricing models, flat-rate, usage-based, tiered, per-user, can’t keep up with AI’s compounding, often invisible value. AI automates, optimizes, and delivers insights in ways these models were never built to capture. In this environment, pricing itself becomes a competitive weapon.

For both buyers and vendors, this is more than a tactical adjustment. It’s a chance to redefine expectations, relationships, and what ROI really means in AI-powered marketing and advertising. This article breaks down why the old playbook fails, what’s replacing it, and how smart vendors can turn pricing into a market differentiator.

Why Traditional SaaS Pricing Breaks in an AI World

The familiar pricing playbook wasn’t built for AI:

  • Flat-rate models treat a static software package the same as one that’s constantly learning and optimizing, leaving both value and revenue on the table.
  • Usage-based models miss the mark because AI’s value isn’t about how many queries you run or emails you send. It’s in the decisions made, outcomes improved, and time saved.
  • Tiered pricing quickly becomes outdated as AI capabilities advance, creating misalignment between what customers need and what they’re paying for.
  • Per-user models overlook AI’s ability to amplify small teams. AI does much of its best work invisibly, unlinked to logins or headcount.
  • Feature-based and credit-based models struggle with AI’s unpredictability and variability. Locking customers into fixed credits or feature bundles risks alienating them when AI’s true value lies in flexibility and continuous improvement.

The bottom line: AI fundamentally changes how value is created, and old pricing models can’t capture it.

The Case for AI-Driven, Value-Based Pricing

AI fundamentally changes the economics of Martech and Adtech platforms, and pricing needs to reflect that shift. Traditional models charge by seats, queries, or feature bundles, but AI delivers value in compounding, often invisible ways: automating decisions, uncovering insights, accelerating campaigns, and improving business outcomes. Vendors that fail to align pricing with these benefits risk undervaluing their products and alienating customers.

Value-based pricing ties costs to clear, measurable business outcomes. Instead of billing by usage or features, vendors price based on metrics like:

  • Conversion rates and revenue growth
  • Customer engagement and retention improvements
  • Operational efficiencies and cost reductions
  • Faster time-to-market for campaigns
  • Risk mitigation and data accuracy gains

For example, a predictive AI personalization tool might charge based on uplift in campaign ROI or increase in customer lifetime value rather than by audience size or impressions served.

To support this, vendors should move beyond flat subscriptions and introduce AI-specific pricing tiers. Basic levels might cover standard automation, while premium options unlock advanced capabilities like real-time personalization, media mix modeling, or predictive lead scoring. This allows customers to scale investment in line with the value AI delivers.

Additionally, vendors should leverage dynamic pricing models that evolve alongside the customer relationship. AI-powered solutions improve over time, pricing should, too. Regularly reviewing customer outcomes, benchmarking against performance targets, and adjusting pricing accordingly ensures long-term alignment and value capture.

New pricing levers also come into play. Vendors can quantify AI’s contributions by measuring:

  • Net-new revenue opportunities unlocked by AI features
  • Productivity gains through automated workflows
  • Competitive advantages like faster insights or superior targeting
  • Customer loyalty improvements from AI-driven personalization

These are tangible, defensible metrics that buyers care about and that vendors can tie directly to pricing structures.

Ultimately, AI-driven, value-based pricing is a strategic weapon. It deepens customer relationships, differentiates vendors from commoditized competitors, and ensures that pricing keeps pace with AI’s accelerating impact.

What It Takes to Make Value-Based Pricing Work

Implementing value-based pricing requires more than clever packaging; it demands organizational change. Pricing strategy can’t live in finance alone. It belongs in customer success and strategy teams, focused on long-term outcomes, not one-off sales.

Continuous feedback loops are crucial. AI-powered solutions evolve fast and pricing must adapt just as quickly. Vendors need to regularly evaluate performance, update pricing as capabilities grow, and maintain open, outcome-focused customer conversations.

To support this, vendors should expand pricing levers beyond the usual suspects. AI’s ability to unlock new revenue streams, increase market share, and boost differentiation should factor into pricing. Vendors must account for AI’s impact on productivity, risk reduction, and loyalty areas traditional models often ignore.

Technology End User (Buyer) Considerations. 

For Martech and Adtech buyers, this shift means focusing on outcome alignment and vendor accountability. Buyers should prioritize:

  • Vendors offering outcome-driven pricing models — like Experience Level Agreements (XLAs) — that emphasize ongoing performance, not static commitments.
  • Vendors who demonstrate clear, measurable business value — whether through native features or integrated ecosystems.
  • Flexibility and transparency — no one wants to decode AI credits or compute hours. Vendors win by stripping away jargon and clearly stating what outcomes they deliver, and what it’ll cost.

Conclusion

AI is forcing both vendors and buyers to rethink value and pricing. Traditional models can’t keep up with AI’s dynamic, invisible, and compounding business impact. Outcome-based and value-driven pricing approaches are quickly becoming essential for anyone hoping to compete.

Vendors that treat pricing as a strategic lever not a back-office task will outpace competitors and lock in long-term advantage. The real winners in AI-powered Martech and Adtech will be those bold enough to rethink what customers pay for, why it matters, and how to turn pricing into a lasting market differentiator.

Roger Beharry Lall - Research Director, Marketing Applications for Growth Companies - IDC

With over 25 years' experience leading technology driven marketing programs, Mr. Beharry Lall is now a Research Director with IDC covering Advertising Technologies and SMB Marketing Applications. He brings a unique multidisciplinary perspective, evangelizing the innovative and pragmatic use of both martech and adtech solutions for companies of all sizes. Early in his career Rog worked with an IBM subsidiary expanding into the Asian Market and subsequently, he spent over a decade at RIM (BlackBerry) building marketing leadership across new industry segments, geographies, and product categories. This background fuels his perspective as he researches enterprise customers engagement tools and tactics across the unified omnichannel.

AI is no longer just a feature in your product. It’s part of how your buyers behave and interact with your brand.

While your team has been working hard to build AI into services and solutions, buyers have been sharpening their own AI skills too. AI is now embedded in how they research, evaluate, and validate decisions.

In this new landscape, it’s not the companies that simply offer AI that stand out. It’s the ones that know how to market it and use AI to their advantage.

So if your product is changing, and your buyers are changing, it is time for your go-to-market (GTM) strategy to change too.  

Why marketing feels the squeeze

This can cause a lot of pressure on marketing teams who are already battling against competing demands from executives:

  • CEOs expect bolder innovation and faster growth.
  • CFOs want clear ROI from AI investments.
  • CIO/CTOs demand secure integration aligned with technology roadmaps.

As a result, marketings role is expanding dramatically. Teams must now own buyer intelligence, ensure they stand out in a saturated market, and orchestrate a connected journey across digital and human interaction.

Without recalibration, these demands can overwhelm marketing. But with the right insights, the pressure cascade becomes a launchpad for momentum and leadership.

Your product changed. So did your buyer.

Once AI was built into solutions, buyers not only began to accept it, they started to expect it with competitors following suit. Now, with buyers leveraging AI on their side, the rules of engagement have shifted.

Sixty-nine percent of buyers will only engage with content that feels personalized. That means messaging and approach needs to change. It’s about creating the right messaging that reaches the right buyer, at the right time, in the right channel, and in the right format.

And it’s not only one buyer anymore. Modern buying committees can include VPs of customer experience, VPs of cybersecurity, heads of data and AI strategy, and IT procurement managers.

Each of these stakeholders approaches the journey differently and enters at a different stage. If your strategy doesn’t account for each one, it can derail the deal. Marketings job is to anticipate, tailor, and orchestrate messaging for all.

Understanding who is in the buying committee is only half the challenge. The other half is keeping pace with how they buy. AI has made the journey more fluid, more self-directed, and spread across countless touchpoints—all of which buyers expect to feel connected.

The AI-assisted buyer journey

Understanding who is in the buying committee is only half the challenge. The other half is keeping pace with how they buy. AI has made the journey more fluid, more self-directed, and spread across countless touchpoints—all of which buyers expect to feel connected.

Today’s buyer journey is fluid, AI-assisted, and omnichannel. IDC research shows that buyers seamlessly move between digital and human touchpoints: reading analyst reports, attending webinars, engaging with ads, visiting websites, and testing self-service tools.

At the same time, they use AI to weigh trade-offs, simulate outcomes, and filter vendors before sales ever enter the picture.

Success isn’t about being everywhere. It’s about making each interaction intentional. A diagnostic tool can help uncover a blind spot. A webinar can reframe strategy. And a sales conversation can build directly off of what buyers have already explored.

When every step feels orchestrated, you remove friction and create momentum in the journey.

Recalibrate your GTM journey

So what does that recalibration look like?

  • Build a buyer-first intelligence engine
    Move beyond assumptions. Use real-time signals and verified insights to guide your strategy.
  • Differentiate with outcomes, not features
    Everyone has AI. The winners will frame their solutions around measurable customer impact.
  • Orchestrate across personas and channels
    Ensure handoffs don’t become gaps. Design transitions that feel intentional, not accidental.
  • Align across the business
    Sales, product, CX, and marketing must share the same buyer narrative. Without alignment, execution fractures. With alignment, you unlock momentum.

Those who start recalibrating today won’t just keep pace with change, they will define it.

Download the IDC eBook Leading Through Change to learn how to recalibrate your GTM with real buyer intelligence, omnichannel excellence, and outcome-driven differentiation.

Christina Cardoza - Content Marketing Manager - IDC

Christina Cardoza is a Content Marketing Manager at IDC, where she specializes in brand content and social media strategy. With a background in journalism and editorial leadership, she has a proven ability to transform complex technology topics into clear, actionable insights.

AI isn’t just transforming businesses, it’s quietly reshaping the consumer experience in ways that are more personal, emotional, and surprising. For B2C brands, this evolution brings both new opportunities to engage customers and new expectations to meet. For technology vendors, it opens up a fast-growing market to empower brands with the tools, platforms, and infrastructure they’ll need to compete.

At IDC FutureScape Technology and AI Predictions 2026 on November 14, 2025, in Singapore, I’ll be sharing our latest outlook on how AI is evolving in the consumer space. While enterprise AI, China’s AI landscape, and service providers will be covered by my fellow speakers, I’ll focus on how AI is changing the way people live, create, and connect, as well as, what this means for the businesses serving them.

Here’s a preview of the themes and their implications:

1. AI as the new creative partner

From social media posts to full-blown entertainment, AI is becoming the go-to tool for content creation. Consumers are using it to produce videos, music, and writing that rival professional output, and in some cases, they’re starting to prefer AI-generated content over human-made. The implications for media, marketing, and creative industries are massive.

For B2C brands: Marketing, media, and customer engagement strategies must evolve as audiences consume and even co-create with AI. The line between brand-generated and consumer-generated content will blur.

For tech vendors: Demand will rise for platforms that enable safe, brand-aligned, and scalable content creation, as well as tools to detect, curate, and amplify AI-made content.

2. Emotional Intelligence meets artificial intelligence

AI companions are moving beyond productivity and into mental wellness and emotional connection. Whether it’s helping users manage stress or forming meaningful bonds, these agents are becoming trusted confidants. It’s a shift that could redefine how we think about relationships with technology and with ourselves. Consumer GenAI adoption is projected to approach 4 billion users in 2028 according to IDC’s Consumer Market Model.

For B2C brands: Opportunities emerge to build products and services that prioritize emotional well-being and create deeper, more authentic customer relationships.

For tech vendors: Expect a growing need for AI solutions that combine personalization with ethical safeguards, data sensitivity, and cultural nuance.

3. AI as your personal life manager

Imagine outsourcing your daily decisions to an AI assistant. From managing your calendar to handling your shopping and finances, AI is stepping into the role of life manager. And yes, people are willing to pay for it. This isn’t just convenience; it’s a new category of consumer service.

For B2C brands: New service categories will emerge, where customer loyalty hinges on how seamlessly brands integrate into AI-managed lifestyles.

For tech vendors: This opens demand for APIs, integrations, and platforms that allow AI assistants to securely transact, recommend, and automate across ecosystems.

4. Hybrid AI agents on consumer devices

The next generation of consumer devices will feature hybrid AI agents, working both on-device and in the cloud. This model balances privacy, performance, and personalization, enabling smarter, more responsive experiences without always needing to phone home. It’s a major leap forward in how AI integrates into daily life. More than half of PCs shipping next year (and more than two thirds of smartphones) will have NPUs to enable on-device AI.

For B2C brands: Devices will become more intelligent touchpoints, reshaping customer engagement models. Privacy-conscious consumers will expect “smart but safe” experiences.

For tech vendors: There’s a race to power these hybrid environments with optimized chips, edge models, and management tools for scale.

5. With power comes risk

As AI becomes more embedded in consumer hardware, model integrity becomes a real concern. We’re already seeing enterprises grapple with corrupted or misaligned on-device AI models and similar risks could soon affect consumers. Expect a growing need for oversight tools and safeguards, even in the devices we carry every day.

For B2C brands: Trust will become a competitive differentiator. Brands must anticipate and proactively manage AI-related risks that impact customer safety.

For tech vendors: This creates a market for monitoring, auditing, and security solutions tailored to consumer AI applications.

These trends point to a future where AI isn’t just something consumers use; it’s something they live with. For B2C brands, that means building more human, responsive, and resilient connections with customers. For technology vendors, it’s an unprecedented chance to help those brands deliver on the promise of AI at scale.

Seats are limited, register today for IDC FutureScapes Technology and AI Predictions 2026.

Bryan Ma - Vice President - IDC

Bryan Ma is Vice President of Client Devices research, covering mobile phones, tablets, PCs, AR/VR headsets, wearables, thin clients, and monitors across Asia as well as worldwide. Based in Singapore, Bryan provides insights and advisory services for both vendors and users, and coordinates his team of analysts in building IDC's core market data, analysis, and forecasts in these sectors. Bryan has been quoted in a number of publications, including The Wall Street Journal, The Economist, The Financial Times, BusinessWeek, The South China Morning Post, and The New York Times. He has been a featured speaker at numerous industry conferences and appears frequently as a guest commentator on television networks such as CNBC, Bloomberg, and the BBC.

Qualcomm invited analysts to its annual Snapdragon Summit again this year, where the spotlight was shone on the company’s latest processors for both phones and PCs, as well as the role of NPUs (neural processing units) in enabling new on-device AI experiences. My colleagues and I wrote extensively about these announcements here. However, on the final day, a surprise announcement brought forth a totally new narrative: the unveiling of a Snapdragon X Elite-powered PC from an unexpected player, Humain.

For those unfamiliar, Humain is not a traditional PC vendor. It’s a Saudi Arabian AI datacenter company focused on full-stack AI solutions, including its Allam foundation model tailored for Arabic-speaking markets. Earlier this year, Humain made headlines by bringing Qualcomm back into the datacenter space with its Cloud AI 100 Ultra chips. Now, with the Horizon Pro, it’s entering the PC market—but not in the way most would expect.

The PC as a trojan horse for enterprise AI

Humain’s Horizon Pro isn’t about competing with HP, Dell, or Lenovo in the commercial PC space. Instead, it’s a strategic enabler for a broader vision: simplifying enterprise software stacks through a conversational interface called Humain One, layered on top of Windows. This interface leverages the NPU for secure, on-device orchestration of enterprise workflows, with the goal of abstracting away the complexity of legacy applications.

At its core, Humain One seeks to replace HR, finance & legal apps. For example, an employee requests a vacation via the text interface, and the app handles payroll and approvals end-to-end. The company claims that internally, it cut HR from 11 staff members to one plus the AI agent.

CEO Tareq Amin, known for disrupting telecom norms with OpenRAN at Rakuten, made it clear during the Summit: “I really don’t care about making money on the PC itself. The value add is on top of it.” While the Horizon Pro boasts premium hardware features like an OLED display and a high-quality touchpad, the real innovation lies in the software and services model.

A subscription model for enterprise transformation

Humain’s business model centers on enterprise subscriptions, not hardware margins. The Horizon Pro is a gateway to a secure, AI-driven orchestration layer that could reshape how businesses interact with their digital infrastructure. The ultimate goal: To replace some or all of the hundreds or even thousands of apps that enterprises rely on, including many SaaS apps, with agents at a fraction of the cost. It’s a challenging concept to wrap your brain around: replacing Salesforce, Workday, and SAP isn’t straightforward. But if Humain can run its entire company on AI agents, without any legacy ERP, it points to a fascinating shakeup in how enterprises think about computing.

Amin mentioned offerings for students and an Ultra 5G variant, but the core focus remains enterprise transformation and leveraging the unique strengths of access to capital and energy, and agentic local language agents that will create operational workflows and personalize them for an organization and user.

This approach aligns with broader industry trends where NPUs can enable a shift in how we think about PCs—not just as endpoints, but as intelligent, secure nodes in a larger AI-driven ecosystem. The NPU helps this shift, enabling real-time inference, privacy-preserving AI, and new user experiences.

Challenges ahead – and strategic advantages

To be sure, Humain faces an uphill battle. Enterprises are notoriously resistant to overhauling their software stacks, and entrenched players with mature sales channels dominate the commercial PC market. But Humain has a few strategic advantages:

  • Regional relevance: Its Arabic-language LLM positions it uniquely for Middle Eastern enterprises, although its ambitions are surely global too given the English language demonstrations provided.
  • Government backing: With ties to the Saudi Public Investment Fund, there’s potential for deeper regional partnerships, although Amin said that this model hasn’t been accepted by large PC vendors yet.
  • Visionary leadership: Amin’s track record suggests he’s not afraid to challenge incumbents and rethink industry norms.

What to watch next

Humain plans to reveal more at the 9th Edition of the Future Investment Initiative conference in Riyadh in late October. Amin emphasized that partnerships—especially open-source collaborations—will be key to scaling the Humain One platform. While a licensing model for the Horizon Pro hardware isn’t on the table yet, it’s clear that Humain is thinking beyond the box.

This is a horizontal business model approach by a hyperscaler that is looking to disrupt the current marketplace by trying to redefine the user experience. It could be appealing to enable a premium set of devices without having to charge consumers premium prices. It provides hardware and AI as a service for a new set of users who are not bound by legacy workflows and applications. And If the PC is adopted, it could open room for smartphones, kiosks, cameras, drones, and wearables connected to each other and AI infrastructure that Humain is building in the region.

In many ways, this is a small blip on the radar for now. But it’s one worth watching. Like OpenRAN, Humain’s approach forces the industry to rethink assumptions. Even if its hardware market share remains modest, the impact could be significant—especially if it inspires others to reimagine the role of the PC in enterprise AI.

Bryan Ma - Vice President - IDC

Bryan Ma is Vice President of Client Devices research, covering mobile phones, tablets, PCs, AR/VR headsets, wearables, thin clients, and monitors across Asia as well as worldwide. Based in Singapore, Bryan provides insights and advisory services for both vendors and users, and coordinates his team of analysts in building IDC's core market data, analysis, and forecasts in these sectors. Bryan has been quoted in a number of publications, including The Wall Street Journal, The Economist, The Financial Times, BusinessWeek, The South China Morning Post, and The New York Times. He has been a featured speaker at numerous industry conferences and appears frequently as a guest commentator on television networks such as CNBC, Bloomberg, and the BBC.