北京，2022年10月11 日—— 在企业服务资源需求增加的背景下，企业正大量引入对话式人工智能能力用于多渠道的产品服务销售与客户管理等工作，智能客服可以自动答复简单重复的信息咨询，提高了人工客服的工作效率和客户体验，降低了商家的经营成本，在金融、政府、电信、互联网/电商、零售、能源、制造等行业得到了大量应用，推动了多种渠道下企业客户服务的自动化、智能化。市场上的智能客服产品和解决方案也迎来创新，拥有了交互式数字人的形象和对话能力，展现了基于多模态数据的智能问答、情感分析等更加“拟人”的特性。
Read full releaseStandard Chartered Bank, DBS, Olam Group, Zuellig Pharma Holdings Pte. Ltd., among other organizations recognized for their exceptional digital innovations and leadership.
Read full release北京，2022年10月10日——IDC在之前发布的市场份额报告基础上，于近日发布了《中国AI赋能的工业质检解决方案市场分析，2022》报告。报告对工业AI质检产品形态、各重点行业应用进展、市场格局、厂商布局、市场发展趋势进行了分析。总体来看，工业AI质检重点集中在4类行业实现规模复制应用，激烈竞争下厂商寻求差异化竞争。IDC预计，到2025年中国工业AI质检整体市场将达到9.58亿美元（约合人民币62亿元），2021-2025年CAGR为28.5%。
Read full release北京，2022年10月10日——随着各行各业数字化转型的持续推进，以及信息化建设的不断深入，IT系统规模及复杂程度日趋增长。据IDC预测，2021年中国金融行业IT支出规模（包括：软件、硬件、IT服务等）达到2186.02亿元，到2025年将达到3359.36亿元。伴随着IT资源越来越丰富，监控数据量亦呈现出指数级增长态势，导致管理复杂度越来越高，智能运维需求随之加大。同时，业务的连续运行对IT系统的安全性、可用性与持续性的依赖程度也越来越高。如何运用新技术推进IT运维的智能化发展，已经成为金融行业迫切需要思考和面对的问题。
Read full releaseKUALA LUMPUR, October 07, 2022: International Data Corporation (IDC) commends the government of Malaysia for the inclusive Budget 2023, which was announced earlier today. Specifically,...
Read full releaseINDIA, October 04, 2022: India’s networking market which includes Ethernet Switch, Routers, and WLAN segments witnessed a 2.9% year-over-year (YoY) growth in terms of vendor...
Read full releaseBiofarma, Petrosea, PT Bank Danamon Indonesia, Tbk, among other organizations recognized for their exceptional digital innovations and leadership.
Read full releaseAirAsia, Lotus’s Stores (Malaysia) Sdn Bhd, among other organizations recognized for their exceptional digital innovations and leadership.
Read full releaseSYDNEY, AUSTRALIA, 04 October 2022 – IDC has announced this year’s finalists in the Future Enterprise (FE) Awards (formerly DX Awards) for Australia and New Zealand....
Read full releaseNgern Tid Lor Public Company Limited, bolttech, True Digital Group, among other organizations recognized for their exceptional digital innovations and leadership.
Read full releaseInternational Data Group is committed to protecting the environment, the health and safety of our employees, and the community in which we conduct our business. It is our policy to seek continual improvement throughout our business operations to lessen our impact on the local and global environment. We are committed to environmental excellence, pollution prevention and to purchasing products that reduce the use of natural resources.
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