CIO 议程,正在被 AI 与风险重塑

在人工智能加速渗透业务核心、监管与主权要求持续收紧的背景下,中国企业的首席信息官(CIO)正站在一个高度复杂的决策交汇点:既要推动 AI 规模化创造业务价值,又要控制成本、治理风险并保障业务连续性。CIO 的角色,正在从技术管理者,演变为企业级 AI 转型、风险治理与组织协同的核心责任人。

为什么这份 FutureScape,对 CIO 具有决定性意义

在《IDC FutureScape:全球 CIO 议程2026年预测——中国启示》(Doc#CHC53183825,2025年12月)中,IDC 指出,未来五年 CIO 的核心议程将围绕 AI 规模化、数字主权、风险治理、数据债务修复与人机协同 展开。这些议题不再是“IT 选择题”,而是直接影响 CIO 职业风险、企业韧性以及长期竞争力的战略必答题。

IDC FutureScape 给出的十大关键预测

预测1|数字主权

到2029年,中国企业的首席信息官(CIO)将把模块化、具备主权适配能力的云及数据本地化基础设施投资提升40%,以应对日益增长的主权合规要求,确保业务运营的可持续性。
要点:主权云与数据本地化从合规选项升级为业务生命线。

预测2|变革型 AI 领导力

到2030年,中国500强(C500)企业中,60%的 CIO 岗位将由变革型领导者担任。这类领导者需能推动基于人工智能(AI)的新型商业模式在企业内统一落地,同时通过 IT 现代化改造满足 AI 驱动的业务需求。
要点:CIO 的核心竞争力正在从技术能力转向变革领导力。

预测3|AI 业务价值指南

到2028年,中国500强企业中50%的 CIO 将肩负制定企业级 AI 价值指南的任务,其中需包含扩展的投资回报率(ROI)模型,以定义、衡量并展示 AI 在效率提升、业务增长及创新突破等方面的影响。
要点:董事会正在要求 CIO 量化 AI 的战略价值。

预测4|AI 业务颠覆性影响

到2030年,中国500强企业中15%的组织将因对 AI 代理的管控与治理不足,引发高关注度的运营中断,进而面临诉讼、高额罚款及 CIO 被解雇的情况。
要点:AI 治理失败将演变为职业与企业双重风险。

预测5|AI FinOps 实践

到2028年,中国500强企业的 AI 基础设施成本低估问题将上升25%,这将促使 CIO 扩大云成本管理(FinOps)团队的职责范围,以优化支出并提升业务价值。
要点:AI 算力正在重塑 IT 成本结构。

预测6|统一 AI 平台战略

到2027年,35%的组织将因实施复杂性高、工具碎片化及生命周期整合不畅而未能达成 AI 目标,这将推动 CIO 加大对统一平台及工作流的投资。
要点:工具碎片化正在成为 AI 失败的隐性根源。

预测7|数据债务修复

到2027年,未能启动数据债务修复的 CIO 将面临50%的 AI 失败率上升及成本增加——模型性能不佳将暴露数据孤岛、冗余或质量低下等问题。
要点:数据债务已成为 AI 战略的最大掣肘。

预测8|Agentic 架构 / 生命周期管理

到2029年,仅25%的 CIO 能成功实施代理架构及生命周期管理方案,并降低 AI 代理的失控行为、安全合规失效及无序扩张风险。
要点:智能体规模化必须以治理先行为前提。

预测9|CHRO 伙伴关系

到2029年,中国500强企业中主动与首席人力资源官(CHRO)协作的 CIO,将通过 AI 与人力工作的协同提升20%的生产力,且创造的 AI 驱动型岗位数量将超过同行。
要点:人机协同成为组织生产力的新引擎。

预测10|量子战略

到2030年,中国500强企业的 CIO 将把高达15%的 IT 预算投入量子韧性系统,以防范量子攻击并保障业务连续性。
要点:量子安全正在进入 CIO 的现实议程。

这些预测对 CIO 意味着什么?

IDC FutureScape 2026 清晰表明,未来 CIO 的成败,不再取决于是否引入 AI,而取决于是否能在规模化、治理、成本与风险之间取得系统性平衡。
在中国市场,这种压力更为集中:监管节奏快、历史技术债重、组织复杂度高,任何一个环节失控,都可能迅速放大为业务与个人风险。

IDC 中国高级研究经理李鑫认为,中国 CIO 正在迈入一个“高风险、高责任、高价值”的新阶段。FutureScape 2026 显示,领先的 CIO 正将 AI 规模化、主权适配、统一平台、数据债务修复和人机协同纳入同一战略框架之中,通过提前治理和体系化投入,降低 AI 失控风险并释放长期业务价值;而仍以项目视角推进 AI 的组织,将在成本、合规与业务韧性上持续承压。

给 CIO 的近期行动建议

  • 启动主权合规与数据本地化的架构差距评估
  • 将 AI 治理优先级提升至与网络安全同一层级
  • 建立企业级 AI 价值指南与扩展 ROI 模型
  • 授权 FinOps 团队前置介入 AI 项目规划
  • 与 CHRO 联合规划人机协同与技能转型路线图

未来 12–24 个月需要关注的信号

量子安全从“规划”走向“强制合规”的时间窗口

Agentic AI相关监管与审计要求的明确化

统一 AI 平台在企业中的实际落地效果

如需进一步了解与研究相关内容或咨询 IDC其他相关研究,请点击此处与我们联系。

Finn Li - Senior Research Manager - IDC

Finn Li is the research manager in the CIO Agenda sector for IDC China where he will conduct research and analysis focusing mainly on China CIO Agenda. Finn will also make in-depth analysis of regional and global consulting and business development in related scale. Before joining IDC, Finn worked for international manufacturing enterprises, including financial equipment, pharmaceuticals device, and household electrical appliance industries. He was responsible for global PMO management, digital manufacturing transformation, corporate global expansion, IT management, and so forth. Finn has rich knowledge of and experience in CIO operations on strategy, planning, and execution. Finn majored in Master of Business Administration at the Beihang University in China and made extensive research on PMO portfolio/program/project management.

在费率持续压缩、监管要求不断提高、客户期望快速变化的背景下,资管与财富管理行业正站在一个关键转折点上。对机构管理层而言,未来三到五年的竞争力,将不再取决于规模本身,而取决于是否能够利用AI、区块链与平台化能力,重塑核心业务流程与价值创造方式。

为什么这份FutureScape,对金融机构尤为重要

在《IDC FutureScape:全球资管及财富管理2026年预测——中国启示》(Doc#CHC53819126,2025年12月)中,IDC明确指出:分布式账本、AI智能体、云原生与API生态的融合,正在系统性地改变金融价值链。
报告显示,从跨境支付、合规管理到财富管理服务、资本市场流程与资产管理模式,技术不再只是效率工具,而正在成为决定业务模式、成本结构和客户覆盖能力的核心变量。

看懂这十个判断,才能理解金融行业的下一轮分化

IDC FutureScape 资管及财富管理 2026,并不是在描绘一个遥远的未来,而是在回答一个现实问题:哪些金融机构能够借助技术实现结构性跃迁,哪些将被迫在同质化竞争中承受持续的利润压力?

预测1|稳定币汇款(Stablecoin remittances transactional cost)– (注:全球预测)

到2030年,基于稳定币的汇款将使平均手续费降低50%以上,每笔交易的成本将从约6.5%降至3.0%以下。
要点:跨境支付成本结构将被重写,金融包容性和交易效率同步提升。

预测2|合规自动化(Cost-savings compliance automation)

到2027年,50%的合规报告将通过监管科技(Reg-Tech)解决方案实现自动化,合规成本将降低30%以上。
要点:持续合规与实时监管正在成为新常态。

预测3|零售财富管理团队优化(Retail wealth head count reduction)

到2028年,财富管理服务将利用AI助手减少30%的日常事务,从而使后台行政管理人员数量减少15%。
要点:AI正在重塑组织结构,而不仅是流程效率。

预测4|零售财富管理智能化(Retail wealth investment intelligence)

到2027年,AI驱动的财富管理应用将成为70%零售投资者获取信息和建议的主要来源。
要点:投资咨询正在从“人对人”转向“系统主导、人类把关”。

预测5|交易管理智能体(Agentic AI deal management)

到2029年,45%的标准一级和二级市场流程将通过专用的智能体AI应用实现自动化。
要点:资本市场流程将进入“自动执行 + 人类监督”的新阶段。

预测6|代币化资产跨越式增长(Tokenized market growth)– (注:全球预测)

到2030年,代币化资产市场规模将超过10万亿美元,释放新的流动性,并从根本上改变机构发行、交易和结算资产的方式。
要点:资产形态与流动性机制正在被重新定义。

预测7|生物识别防范证券欺诈(Biometric authentication securities fraud)

到2030年,生物识别认证和区块链溯源将大幅消除与身份相关的证券欺诈事件,使此类事件减少50%。
要点:信任基础设施将成为金融创新的前提条件。

预测8|投资基金智能体(AI running investment funds)

到2030年,全球30%的管理资产将由高度自治、AI驱动的基金管理,人类主要负责治理和风险管理的监督。
要点:资产管理正在步入AI驱动,人类监督的新阶段。

预测9|非核心业务白标化(Outsourced noncore services)

到2029年,至少20%的财富管理公司将把非核心服务外包或白标给金融科技合作伙伴,打造API驱动的价值链并提升效率。
要点:平台化与生态协作将成为重要竞争手段。

预测10|AI驱动股权私募(Private equity AI analytics)

到2028年,30%的大型私募股权公司将利用AI分析工具持续监控投资组合公司,实现更早的问题发现并提升整体投资回报。
要点:投后管理正在从周期性回顾走向持续智能监控。

这些预测,对金融机构真正意味着什么?

IDC FutureScape 2026 传递的核心信息十分清晰:未来的竞争,不再是谁更早采用某项技术,而是谁能够将技术系统性地嵌入业务核心。在资管与财富管理领域,技术已经从“辅助系统”升级为“业务中枢”,决定着成本结构、合规能力、客户体验与规模扩展的上限。

分析师观点

IDC 中国研究总监高飞认为,AI、区块链和API生态的融合,正在推动金融行业从“以流程为中心”转向“以智能编排为中心”。资管及财富管理FutureScape(2026)  显示,能够率先实现合规自动化、流程智能体化与资产数字化的机构,将在费率压缩和监管趋严的环境下保持更强的盈利韧性。

不同角色,应该如何解读这些变化?

  • 董事会 / CEO:技术已成为长期价值与风险管理的重要变量
  • CIO / CTO:从系统建设者转向业务智能与生态协同的关键推动者
  • 合规与风控负责人:自动化与可解释性将成为合规能力的核心
  • 财富管理与投资负责人:AI正在改变客户服务和投资决策的基本方式

如果现在只能做几件事,IDC建议从这里开始

  • 优先布局合规自动化与AI助手等高ROI场景
  • 明确哪些流程适合智能体化、哪些需要人工把关
  • 在代币化与数字资产领域选择低风险、合规场景概念验证
  • 构建API与生态合作能力,提升平台化水平
  • 系统培养AI、数据与业务复合型人才

接下来12–24个月,值得持续关注的信号

  • 稳定币与代币化资产相关监管的进展,尤其是对于资产真实性、估值、投资者保护和跨境资本流动等方面的风险评估和准备。
  • AI智能体在交易与投后管理中的实际落地效果
  • 金融科技合作生态与白标化服务的成熟度

如需进一步了解与研究相关内容或咨询 IDC其他相关研究,请点击此处与我们联系。

Eric Gao - Research Director - IDC

Eric Gao, or Gao Fei if go by his Chinese name, is a research director for IDC Financial Insights China practice, his work covers research and consulting engagement in the area of Fintech and innovation, with a strategic view from both end user and tech provider’s perspective on how technology has been transforming the financial services industry (FSI) in China and making an impact beyond. BACKGROUND Mr. Gao has over 15 years of cross-industry and cross-border professional experience in US and China. For twelve years, he worked as consultant with Deloitte US practice serving FSI clients that included major financial institutions and regulatory agency (FDIC). He had in-depth knowledge of strategic planning, risk management, US banking system (especially in relation to resolution and receivership) and data analytics. Before joining IDC, Mr. Gao worked as independent advisor in China on a variety of Fintech start-up engagements such as SME enterprise service, inclusive finance. EDUCATION/INDUSTRY ACHIEVEMENTS EMBA – Jointed Program by Tsinghua University and INSEAD (2017); MA of Economics, Georgetown University, US (2004); Consultant (on contract term) at The World Bank Group assisting poverty research in developing countries when I began to develop interest in sustainable finance and impact investing; Also volunteering for intangible heritage perseveration and commercialization initiatives; Follow Eric LinkedIn: www.linkedin.com/in/ericfgao , or WeChat (Flying_Hi)

数据不再仅仅是人工智能的输入,而是企业智能的基石。

一个正在到来的“数据重构”拐点

随着AI Agent从概念走向实际部署,数据正在经历一场根本性的角色转变。对中国企业而言,问题已不再是“是否拥有数据”,而是:现有的数据架构、治理方式和组织能力,是否足以支撑Agent的实时决策、自主行动与持续智能。

为什么这份FutureScape,对数据负责人尤为关键

在《IDC FutureScape:全球数据与分析2026年预测——中国启示》(Doc#53780325,2025年12月)中,IDC清晰指出:数据不再只是AI的输入,而是企业智能的基石。
报告预测,从2026年开始,中国企业的数据平台将从集中式、以供给为中心的模式,转向联合治理、实时访问和持续可观测的新范式。这一变化,直接决定了AI Agent能否从PoC顺利走向生产环境,以及企业是否能够在合规、信任与效率之间取得平衡。

读懂这十个预测,才能理解“AI in Data”的真正含义

IDC FutureScape 数据与分析 2026 并不是一份技术路线图,而是一张企业未来三到五年数据能力演进的风险地图。以下十个预测,刻画了Agent时代对数据平台、治理、架构与组织提出的真实要求。

预测1|数据和AI联合治理

到2027年,80%的AI Agent将需要访问实时、与上下文相关的数据,这将让中国500强企业的大部分CIO/CTO将数据平台从单向的数据供给转向联合治理。
要点:Agent时代需要去中心化访问,而非集中式“数据上缴”。

预测2|融合工作负载

到2028年,60%的企业数据平台将搭建HTAP架构来统一事务处理和分析工作负载,从而为AI Agent提供支持,实现实时数据访问和持续智能。
要点:实时决策正在倒逼事务与分析的融合。

预测3|数据协作

到2029年,60%的企业将通过私有数据交换、可信数据空间、数据联邦的方式进行数据协作,应用于生成式AI和Agent在内的各种用例。
要点:安全、受控的数据协作将成为AI规模化的前提。

预测4|合成数据

到2027年,不断完善的数据和隐私保护规则将使得30%的企业依靠合成数据来支持AI,以防止敏感和机密数据泄露。
要点:合规压力正在推动数据形态的转变。

预测5|数据重拾

到2028年,超过40%的归档数据将被重新识别为“战略性数据”,因为AI将揭示其潜在的商业价值。
要点:冷数据正在被重新定义为潜在资本。

预测6|数据可观测

到2027年,实现端到端数据价值链的可观测,包括数据和应用程序工作流程的透明,将使AI应用从PoC到生产的成功率提高50%。
要点:没有可观测性,就没有可复制的AI成功。

预测7|自动数据访问

到2029年,Agent的增长将使得50%的CIO去重新组织并自动化身份认证和数据访问及授权管理,以减少信息滥用和泄露,将其作为零信任架构的一部分。
要点:Agent数量增长,迫使身份与访问管理自动化。

预测8|实时数据

到2026年,中国500强企业中将有40%采用流式数据技术和物化视图来满足Agent中实时数据处理需求。
要点:事件驱动成为Agent响应世界的基础。

预测9|Data Agent

到2028年,60%的中国500强企业将部署企业级Data Agent,实现动态数据处理、数据管理、数据治理以及追踪。
要点:数据管理开始“自主化”。

预测10|Agentic Insight

到2026年,50%的中国500强企业将部署数据分析Agent来自动化日常任务,使人们能够参与创新和高级分析,并更快进行战略决策。
要点:分析Agent将把洞察嵌入业务流程本身。

这些预测在提醒企业什么?

IDC FutureScape 数据与分析 2026 反复强调一个核心事实:Agent的成功,不取决于模型能力,而取决于数据是否“随时可用、始终可信、持续可控”。如果数据仍然是批处理、割裂治理、低可见性的资产,那么Agent只能停留在演示层;只有完成数据架构、治理和访问方式的系统性重构,AI才能真正走向生产。

不同角色,如何理解这些变化?

  • CIO / CTO:数据平台职责从“存储与供给”转向“联合访问与治理协调”
  • CISO:身份、访问与数据安全必须自动化,才能支撑Agent规模化
  • 数据负责人:数据产品化、可观测性和实时能力成为核心指标
  • 业务负责人:数据不再只是支持分析,而是直接驱动决策与行动


IDC 中国高级分析师李浩然认为,Agent 的规模化部署正在迫使企业重新定义“数据”的角色:数据不再只是被动供给 AI 的原材料,而是必须以实时性、上下文相关性、可治理性和可观测性为前提,主动支撑智能体的持续决策与行动能力。FutureScape 2026 显示,真正限制 Agent 从 PoC 走向生产的,并非模型成熟度,而是企业是否完成了从集中式数据供给,到联合治理、事件驱动和自动化数据访问的体系性转型。那些能够将数据架构、治理、安全与业务流程协同重构的组织,将更有可能把 Agent 转化为可复制、可扩展的企业级能力;而忽视这一转型的企业,即便引入先进模型,也难以释放 AI 的长期商业价值。

IDC建议:

  • 评估现有数据平台是否支持联合访问与实时数据
  • 在关键用例中试点HTAP或事件驱动架构
  • 将数据治理、隐私与安全嵌入Agent设计之初
  • 建立端到端数据价值链的可观测能力
  • 为Data Agent和分析Agent规划清晰的治理与KPI

接下来12–24个月,值得持续关注的信号

  • 数据可信空间与私有数据交换的落地速度
  • 合成数据相关政策与技术成熟度
  • Data Agent从工具走向平台的演进路径

如需进一步了解与研究相关内容或咨询 IDC其他相关研究,请点击此处与我们联系。

Leo Li - Senior Market Analyst - IDC

Leo Li is a senior market analyst on artificial intelligence (AI) and big data for IDC China. He conducts research and analysis on AI and big data for the China and worldwide markets. He is also involved in regional and global consulting and business development in related markets. Prior to joining IDC, Leo has in-depth working experiences in AI and a wide range exposure on various businesses in AI. Leo holds a master’s degree in economics from Boston University.

一个正在迅速关闭的AI决策窗口

当AI从“试点探索”迈向“规模化应用”,企业管理层正面临一个清晰却短暂的决策窗口:继续零散投入,还是系统性重构业务与技术底座。对于CEO、CIO以及业务负责人而言,是否现在行动,将直接决定未来三到五年的增长韧性与竞争位势。

为什么这份FutureScape,比以往任何一次都更关键

在《IDC FutureScape:全球AI驱动的业务战略2026年预测——中国启示》(Doc#CHC53834026,2025年12月)中,IDC首次将AI投资与可量化的新经济价值、ROI失败风险以及组织治理能力系统性地联系在一起。


报告指出,到2030年,数字化业务新增价值中将有50%来自今天已开始规模化扩展AI能力的企业;而另一面,到2026年却有50%的AI驱动应用场景无法实现ROI。这意味着,AI不再是“是否要投”的问题,而是“如何避免战略性误判”的问题。

读懂这十个判断,才能看清未来三到五年的分水岭

这份 FutureScape 报告并不是在回答“AI值不值得投”,而是在回答“为什么大多数企业会在AI上走弯路”。下面这十条预测,正是IDC给中国企业划出的关键分水岭。

预测1|AI成熟度规模化(Scaling AI maturity)

到2030年,数字化业务所创造的新经济价值中,将有50%来自于那些今天就已经在投资并扩展AI能力的公司。
要点:AI规模化能力将成为数字业务价值的首要分水岭。

预测2|AI业务价值(AI business value)

到2026年,50%的AI驱动数字化应用场景将无法达到ROI目标,原因包括收益不清晰、风险上升、人机协作薄弱以及数据基础薄弱。
要点:ROI导向与治理能力不足,将直接淘汰一半项目。

预测3|数字主权要求(Digital sovereignty imperative)

到2028年,70%的中国跨国企业将把AI技术栈分布在不同的主权区域,集成成本将增加三倍,战略扩展放缓。
要点:主权与合规成为AI架构设计的硬约束。

预测4|AI治理(AI governance)

到2027年,40%的企业将以统一、协调的AI治理取代各自为政的管理方式,使业务部门能够以“代理式AI”为引擎加速创新。
要点:集中治理 + 分级执行成为主流模式。

预测5|AI客户价值(Customer value through AI)

到2027年,仅有30%的在产品和服务中集成AI智能体的组织能够实现客户价值目标。
要点:流程碎片化与信任缺失将成为客户价值杀手。

预测6|通过并购加速AI(AI acceleration via acquisitions)

到2028年,20%的非科技类中国C1000企业将收购或投资AI原生企业以保持竞争力。
要点:并购成为AI能力“快进键”。

预测7|企业间数据协作(Intercompany data collaboration)

到2028年,30%的C1000企业将与生态伙伴共享数据,共建行业专属AI系统。
要点:数据协作是行业级AI突破口。

预测8|AI驱动数据架构(AI-driven data architectures)

到2027年,40%的企业将战略性投资AI融合的数据架构,以避免错误决策和竞争力下降。
要点:AI就绪数据架构成为“必选项”。

预测9|代理式AI编排(Agentic AI orchestration)

到2030年,50%的企业将实现AI智能体的集中编排管理。
要点:从“孤立智能体”走向“企业级协同”。

预测10|数字技能差距(Digital skills gap)

到2028年,60%的企业将通过结构化知识转移举措,优先发展内部业务与数字技能。
要点:内部能力建设决定AI能否规模化。

这些预测真正想告诉管理层的是什么?

IDC FutureScape 2026 传递的核心信息并不复杂:AI失败的根本原因,不是技术不成熟,而是企业没有为AI准备好自己。当AI仍被当作IT项目或部门工具时,ROI失败几乎是必然;而当AI被当作企业级能力来治理、投资和培养时,它才会转化为长期竞争优势。

不同角色,应该如何应对这十个预测?

  • CEO / 董事会:AI已经进入“必须对经营结果负责”的阶段
  • CIO / CDO:角色正在升级为AI治理与价值兑现的关键枢纽
  • CFO:需要用投资组合思维管理AI,而非一次性项目审批
  • 业务负责人:AI是流程与商业模式的重构力量,而不是效率插件

IDC中国副总裁兼首席分析师武连峰先生表示,要实现可量化的业务成果,企业必须在战略规划、技术基础设施、人才培养及治理体系等方面做好全面准备。”

如果现在只能做几件事,IDC建议从这里开始

  • 用ROI与风险视角,重新审视现有AI项目
  • 建立统一、可执行的企业级AI治理框架
  • 投资AI就绪的数据架构,而不是单点模型
  • 将代理式AI纳入核心业务流程设计
  • 系统性推进内部AI与业务复合技能培养

接下来12–24个月,哪些信号值得高度关注?

  • 生成式AI与数据合规监管的进一步细化
  • 行业级数据共享与行业模型的成熟速度
  • AI并购与生态合作是否进入加速期

如需进一步了解与研究相关内容或咨询 IDC其他相关研究,请点击此处与我们联系。

Lianfeng Wu - Vice President - IDC

Mr. Wu Lianfeng, the Vice President and Chief Research Analyst of IDC China, has more than 25 years of experience working in the IT industry. Since joining IDC in 2000, Mr. Wu has extensive research and consulting experience in the areas of overall ICT market, vertical industry market, Internet and new media, smart connected devices, software and service outsourcing, digital transformation, digital economy, and emerging technology, among others. In recent years, Mr. Wu has been leading IDC China's digital transformation research and event. In 2017, he started to build the CXO circle excellence club, the vision of which is to help industry CXOs transform from good to excellent. Mr. Wu holds monthly offline activities and publishes daily articles that focus on digital transformation: business trends, technology trends, industry trends, organizations, and people role trends. Mr. Wu also worked with IDC global analysts to lead China's annual ICT direction forum and Top 10 Predictions (IDC FutureScapes) forum, providing industry forecasts of the latest development directions and business opportunities. At the same time, Mr. Wu works with a team of analysts to explore and discover new research topics and build thought leadership in the ICT market. Recent research areas he has delved in include Future of Work (FoW), Future Industry, Smart City, and DevOps, among others. Mr. Wu is also a guest speaker in all kinds of top ICT summit, CIO summit, and industry digital transformation summit. He gives nearly 50 speeches every year, which greatly promotes the application and development of digital technology in the industry. Prior to joining IDC, Mr. Wu worked with China Academe Launch-vehicle Technology (CALT), China Hewlett-Packard Co. Ltd., Jardine Pacific (JOS) Information Technology Co. Ltd., accumulating 9 years of working experience in the field of IT and telecommunications. Mr. Wu holds an MBA from the University of International Business and Economics in Beijing, a Master's degree in Engineering from China Academy of Launch Vehicle Technology, and a bachelor's degree in Engineering from the University of Electronic Science and Technology.

Software development is at an inflection point. As agentic AI reshapes how teams build, deploy, and manage applications, the boundaries between developers, tools, and systems are dissolving.

The 2026 IDC FutureScape: Worldwide Developer and DevOps Predictions explores this evolution across four major shifts: from developers guiding AI-augmented tools, to intelligent agents reshaping DevOps, to organizations mastering multi-agent orchestration, and finally to the rise of structured agent development itself.

These predictions trace a dual shift: developers are simultaneously learning to work with intelligent agents and learning to build them. Both paths demand new skills, new development paradigms, and new models for scaling and governing AI across the enterprise.

The path of transformation: Developers as orchestrators

Autonomous AI agents will redefine what it means to build software. These systems will act as intelligent extensions of the development process, generating code, identifying bugs, refactoring systems, and proposing architectural improvements. This shift allows developers to move from repetitive work to higher-value problem-solving.

The human role becomes one of oversight: assigning tasks, validating outputs, and refining results. Architecture and code reviews remain essential, with human teams ensuring that AI-generated contributions meet performance, design, and security standards. At the same time, AI enhances productivity by flagging vulnerabilities, enforcing consistency, and surfacing optimizations that might otherwise go unnoticed.

As AI integration deepens, developers will take on greater responsibility for designing, guiding, and governing agent behavior. Their focus will shift toward planning, orchestration, and oversight to ensure that automation supports organizational goals while remaining ethical, explainable, and secure.

From linear pipelines to adaptive systems

Software delivery is evolving from automated pipelines to intelligent ecosystems. AI agents will be embedded across development and security workflows, automatically handling code testing, deployment, and compliance checks. These agents will work around the clock, accelerating delivery while reducing the chance of human error.

Platform engineering will provide the foundation for this model. Consistent standards, APIs, and observability across teams will ensure that agents can operate securely and reliably at scale. This transformation allows organizations to balance innovation with governance as automation reaches new levels of efficiency.

The shift to agentic delivery represents a significant inflection point for DevOps. It’s not just about doing things faster but about creating a pipeline that can continuously learn, adapt, and improve. Organizations that prepare for this change will see shorter release cycles, stronger security, and a level of agility that defines the next generation of software delivery.

The governance imperative

As organizations move from using a handful of independent agents to managing vast networks of interconnected ones, the challenge becomes one of control and accountability. This scale and complexity introduce new risks: agents operating outside policy boundaries, misaligned decision-making, and cascading failures that can ripple across entire platforms.

Organizations that succeed will treat governance as a continuous discipline embedded in every layer of operations. Investing in robust oversight, centers of excellence, and monitoring systems will not only mitigate risk but also unlock faster innovation. With the proper governance structure, multi-agent systems become an engine for resilience.

For technology leaders, the message is clear: as AI-driven automation scales, so must your governance. The companies that get this balance right will be the ones that innovate confidently, able to harness the full potential of agentic systems, while others are still managing unexpected complexity.

Building agents, not just using them

As AI agents multiply across the enterprise, organizations will need a structured way to manage their creation, training, and governance. Traditional development methods aren’t built for the complexity of agentic systems that learn, reason, and evolve. The Agent Development Life Cycle (ADLC) will become the backbone of how companies scale AI safely and effectively.

ADLC introduces a new paradigm for development. It integrates large language models with reasoning engines, memory systems, and continuous feedback loops to ensure agents can adapt intelligently over time. This advancement means development must evolve from static product releases to dynamic, ongoing systems of improvement. The ADLC provides the structure and guardrails to keep pace with AI’s rapid learning cycles while maintaining transparency and trust.

For business leaders, this is more than an IT initiative. It’s a strategic capability that redefines how value is created and maintained. Companies that achieve ADLC maturity early will be able to deploy agentic AI faster, respond to market shifts in real time, and continuously improve business outcomes. Those who delay will find themselves limited by outdated processes, unable to manage AI complexity at scale.

The new developer paradigm takes shape

As developers build with AI agents, they’re also building AI agents. These aren’t separate tracks but interconnected practices that inform and reinforce each other. The new paradigm is characterized by developers who are simultaneously users, creators, and governors of intelligent systems. Organizations that recognize this evolution will move faster and more confidently, developing the skills and structures needed to operate at both levels. Mastery of this dual capability will define what it means to develop software in the agentic era.

These predictions come from IDC’s FutureScape: Worldwide Developer and DevOps 2026 Predictions. For the complete research on how agentic AI is reshaping software development, delivery, and governance, explore the full report.

To understand how these developer shifts connect to the broader agentic enterprise transformation, visit IDC’s FutureScape 2026 Predictions and join our webinar series for actionable insights on navigating the agentic era across your organization.

Jim Mercer - Program Vice President, Software Development, DevOps & DevSecOps - IDC

Jim Mercer is a Program Vice President managing multiple programs spanning application lifecycle management (ALM), modern application development and trends, emerging generative AI software development, DevOps, DevSecOps, open source, PaaS for developers, and cloud application platforms. His focus areas are DevOps and DevSecOps Solutions research practices. In this role, he is responsible for researching, writing, and advising clients on the fast-evolving DevOps and DevSecOps markets.

In IDC’s FutureScape: Worldwide Agentic Artificial Intelligence 2026 Predictions, two forecasts capture this divergence clearly.

One warns that by 2030, up to 20% of G1000 organizations will face lawsuits, fines, and CIO dismissals due to high-profile disruptions tied to poor AI agent governance. In contrast, the other prediction anticipates that by 2031, 60% of G2000 CEOs will use agentic AI to inform strategic decisions, leveraging autonomous systems to simulate outcomes and guide boardroom planning.

These predictions describe opposite potential outcomes of the same adoption curve: one driven by unchecked automation, the other by disciplined governance and transparent design.

The governance gap: Where failures occur

The early wave of GenAI deployments surfaced a pattern where speed sometimes outpaced safeguards. Under board and competitive pressure, CIOs deployed GenAI applications before implementing comprehensive processes to mitigate the potential for inaccurate or poor results.

The stakes are potentially higher when it comes to agentic AI implementations, particularly if they are deployed into mission-critical workflows — from logistics optimization to financial approvals — before governance frameworks are in place. The potential includes:

  • Uncontrolled decision cascades. When agents are authorized to take action, considerations should be made for how those actions may propagate through interconnected systems. Lack of control and visibility could lead to unintended consequences.  
  • Opaque behavior. When teams lack the explainability tooling to trace why an agent took a specific action, leaders may be left unable to defend outcomes to regulators or customers.
  • Fragmented escalation protocols. When human oversight is nominal and when governance is split across data, IT, and legal functions with no unified escalation path, problems may go undetected.

The consequences of these scenarios are immediate and potentially dramatic, including service outages, privacy violations, shareholder lawsuits, and loss of executive confidence.

It’s not about technology failure, but organizational unpreparedness.

From control to confidence

By contrast, organizations that treat governance as infrastructure and not insurance are finding that control and confidence grow together.

One of the predictions envisions a near future where CEOs use agentic AI not for operational efficiency, but for strategic insight. These systems may model mergers, simulate supply chain disruptions, and forecast policy impacts faster than human teams can aggregate the data.

To make that shift, enterprises will need to embed three design principles at the core of their AI programs:

  1. Traceability by design. Every autonomous decision should carry a data lineage record and confidence score, allowing oversight without throttling performance.
  2. Integrated governance. AI ethics, risk, and compliance functions should be unified and integrated, and applied across the development and operations lifecycle.
  3. Accountability loops. Decision thresholds or hard-coded events trigger human interventions before outcomes cross defined boundaries.

When these design principles are followed, governance doesn’t slow innovation or adoption. Instead, it builds confidence. When leaders trust the system, they can push AI further, including into strategic applications such as board-level scenario modeling, capital planning, and long-horizon strategy.

Bridging the divide

IDC’s research shows that the organizations succeeding with agentic AI share a common mindset: they see governance and growth as inseparable. The message from the 2026 FutureScape is clear: the problem isn’t that AI agents act autonomously, it’s that too few enterprises are ready for them to do so.

The next era of competitive advantage will belong to organizations that can govern autonomy, not constrain it.

Nancy Gohring - Senior Research Director, AI - IDC

Nancy Gohring is a senior research director, co-leading IDC's GenAI and Agentic AI Strategies program. Nancy covers big picture trends related to enterprise adoption of AI, including GenAI and agentic AI. Key research themes include business, organizational, and technology architecture transformation, in the context of AI and GenAI. As part of the Worldwide AI, Automation, Data & Analytics Research practice, Nancy supports a range of clients across the technology stack including hyperscalers, developer tool providers, enterprise application vendors, professional services organizations, automation frameworks providers, and infrastructure suppliers.

As a CIO and CTO, my responsibility is less about answering “can we do something”, and more about “should we do something”, even when not asked.  Agentic AI orchestration exemplifies this, and tech leaders must weigh in, even if not being asked. One of the biggest misconceptions to avoid is to think Agentic AI is a new tool when really, it’s a completely new way of achieving business objectives, it’s a new Architectural Archetype.

Although nascent, the Agentic AI architectural archetype can’t be ignored. Following traditional best practices today for technology developments could lead to costly over-engineered platforms, and potential obsolescence even before you finish deploying them!  Not understanding the criticality of architecture versus tooling could lead to deploying attractive point solutions (even AI ones), that ultimately lead to future complexity proliferation, silos, costs, and rigidity.  Agentic AI orchestration isn’t improving or automating technology solutions, it is offering a complete re-think on the underlying solution design from the ground up providing unprecedented dynamic enterprise outcome driven agility.

The base building blocks for agentic orchestration are AI Agents, self-directed independent mini-systems (workers) that sense, decide, learn and act to achieve goals. Unlike microservices and APIs, agents have contextual understanding and reasoning with minimal human input. Federated Agentic AI Orchestration is a coordination fabric including orchestration, capabilities and governance where multiple specialized autonomous AI agents collaborate across distributed systems, utilizing tools coordinated by a master orchestration layer that governs policies and allows for sub-orchestration. This enables agents to operate autonomously, learn continuously, and be swapped or upgraded modularly, while maintaining interoperability through standardized protocols like MCP (Model Context Protocol) to achieve organizational objectives. It’s the difference between planning your trip with a paper map versus asking your car to figure out how to get to a destination and the car automatically adapts based on real-time traffic and road-closures.It’s the leap from static workflows to dynamic orchestration, from rigid integration to capability onboarding, from deterministic execution to bounded emergence.

Reference Architecture Considerations

To achieve this target state, there are several emerging, and at this time, often immature components of the reference architecture required including: 

  • Orchestration through standardized inter-agent protocols (e.g., MCP; others will emerge), memory management, routing, evaluation, recovery.  
  • Capabilities through tools, tool registries, and capability contracts allow GenAI based agents that are predictive (non-deterministic) by nature, to utilize deterministic capabilities through tools linked to mature hardened deterministic enterprise systems helping to reduce errors (e.g. hallucinations) that could occur within a pure GenAI based workflow.
  • Governance through identity management with enforced least privilege, observability, enforceable policies, human-in-the-loop (HITL), lineage with fall-backs to deterministic paths all play a vital role in not only providing confidence in what is achieved, but also in how it is being achieved. 

Four Mindset Shifts for CIOs and IT Leaders to consider

To unlock agentic potential, CIOs must embrace four mindset shifts:

  1. From “deploy a workflow” to “design a market”:  Your orchestration is based on a marketplace where multiple agents, tools, data, and models can be considered to achieve an objective.  This is a shift from building rigid solutions to building reusable flexible capabilities for orchestration in multiple solutions.
  2. From deterministic workflows to policy-bounded emergence:  Expect non-determinism. Engineer bounded variability with approvals on sensitive actions, human-in-the-loop thresholds, deterministic fallbacks for regulated steps. Think of it as a policy cage that offers autonomy with guardrails and contingencies.
  3. From integration backlog to capability onboarding:  Stop wiring systems point-to-point. Start onboarding capabilities with contracts (inputs, outputs, pre/post-conditions, risks, costs) published to a registry
  4. From vendor lock-in to composition strategy:  Assume a rotating cast of agents/tools. Prioritize interchangeability.  Monitor and compare agent and tool efficiency and effectiveness with intent to swap out for better agents and tools through continuous improvement.  It’s not about best practices it’s about next practices.  

The decisions we make today as technology leaders will either enable enterprise agility or entrench systemic fragility. Agentic AI Orchestration demands that we shift thinking in terms of pre-determined workflows and integrations, and start designing for emergence, modularity, and policy-bound autonomy. The allure of deploying isolated AI-powered solutions is strong, but seductive simplicity often leads to architectural entropy. Federated orchestration offers a path forward: one where agents collaborate across domains, utilizing reliable tools, governed by shared protocols and enforceable policies, enabling continuous learning and safe autonomy.

The question isn’t whether disruption is coming, it’s whether your enterprise will be ready when it does. Because in the age of bounded emergence, agility isn’t built… it’s orchestrated.

Rex Lee - CITO - Canadian Tire Corporation

Rex is the Chief Information & Technology Officer (CITO) at Canadian Tire Corporation (CTC), one of Canada’s most iconic and trusted companies with multiple retail banners spanning general merchandise, sporting goods, apparel, and businesses in automotive, financial services, real estate, and petroleum all with a brand purpose of “Making Life in Canada Better”. His mandate includes strategy, architecture, governance, development, operations, and cybersecurity across all retail locations, digital properties, corporate operations, and global facilities.

Agentic AI, generative models, and AI-driven automation workflows are reshaping how organizations operate. Yet behind the excitement lies an emerging financial reality: AI is expensive, unpredictable, dramatically different than traditional IT projects (think ERP and Warehouse management), and growing faster than most budgets can track. AI Agents, designed to act autonomously, make decisions that carry unchecked cost implications in real time.

IDC’s FutureScape 2026: CIO and CTO Agenda warns that by 2027, G1000 organizations will face up to a 30 percent rise in underestimated AI infrastructure costs. The reason isn’t simply overspending—it’s under-forecasting and completely missing the expenses unique to AI-specific projects. AI-enabled applications are often resource-intensive, coupled with opaque consumption models, and have outpaced the traditional IT budgeting playbook. AI Agents may be deployed by the thousands inside G2000 companies, which will exponentially compound this issue.

Enterprises are now pivoting from AI pilots and experimentation. Yet as AI moves from pilot to production, an uncomfortable truth is emerging: AI is expensive. Not because of reckless spending, but because the economics of AI are unlike anything technology leaders have managed before.

Most CIOs and CTOs underestimate the financial complexity of scaling AI. Models that double in size can consume ten times the compute. Exponential should be your watchword. Inference workloads run continuously, consuming GPU cycles long after training ends, which creates a higher ongoing cost compared to traditional IT projects. Data pipelines, compliance monitoring, and storage replication can silently add significant operational overhead. What once looked like a contained line item now behaves like a living organism — growing, adapting, and draining resources unpredictably.

IDC’s FutureScape 2026 calls this emerging reality the “AI infrastructure reckoning.” Organizations are realizing that traditional cost management models are insufficient for a world where workloads self-scale and budgets can balloon overnight. For technology leaders, this shift marks a turning point: financial governance has become as strategic as technological innovation.

When innovation outpaces accountability

In the early days of cloud, enterprises learned the hard way that on-demand infrastructure could just as easily become ungoverned infrastructure. FinOps emerged as the antidote — a way to bring finance, IT, and business together around a shared language of consumption, optimization, and value.

AI now demands a second evolution and expansion of that discipline. The new cloud+ mantra of FinOps, which includes ITAM, SaaS, and on-premise software costs, should now incorporate AI. The volatility of AI workloads — from bursty training cycles to unpredictable inferencing spikes — means that static budgeting and quarterly forecasts can’t keep up. Every new experiment, every dataset added, every prompt creates a ripple in compute, storage, and energy consumption – often in exponential amounts.

The irony is that even as AI drives operational efficiency, its own operating costs are becoming one of the biggest drags on IT budgets. IDC’s research shows that, without tighter alignment between line of business, finance, and platform engineering, enterprises risk turning AI from an innovation catalyst into a financial liability.

FinOps becomes a strategic instrument

The organizations successfully navigating this challenge are ones that effectively share a common trait: they’ve reimagined FinOps as a strategic team, not an after-the-fact accounting exercise. They treat AI economics as a living ecosystem — measurable, visible, and continuously optimized.

This is not a simple extension of cloud cost management.  AI workloads cut across infrastructure, application development, data governance, and business operations. Many AI workloads will run in a hybrid environment, meaning cost impacts for on-premises as well as cloud and SaaS are expected. Managing this multicloud and hybrid landscape demands a unified operating model that connects technical telemetry with financial insight. The new FinOps leader will need fluency in both IT engineering and economics — a rare but rapidly growing skill set that will define next-generation IT leadership.

The expanding mandate of the CIO and IT leaders

For CIOs and IT leaders, the expansion of FinOps scope is not optional — it’s existential. Enterprises tell IDC that the most common reporting structure of FinOps teams is to the office of the CIO. AI has moved technology spending from predictable consumption to probabilistic behavior. That means financial visibility must become continuous, not periodic.

In the coming year, IDC expects more technology leaders to integrate FinOps directly into their AI governance framework. They will create cross-functional teams that include finance, data science, and platform engineering, working together to balance performance and value in real time. These teams will use predictive analytics to forecast budget impact before workloads scale. They will experiment with new pricing models, such as universal tokens and business value delivery, which align with business outcomes rather than raw consumption.

The cultural change may be even more profound than the technical one. Engineers must begin to see financial efficiency as a measure of innovation, not a constraint on it. Vendors need to provide cost estimates within the CI/CD DevOps pipeline to optimize costs before it goes into production. Finance teams, in turn, must become comfortable with the iterative, experimental nature of AI development. The CIO’s role is to unify these objectives— to make financial discipline part of the innovation fabric.

From guardrail to growth engine

When done right, FinOps becomes more than a mechanism for control; it becomes a catalyst for growth. Companies often see significant savings in the first year after implementing FinOps. As they mature and expand FinOps practices, additional value of the cloud is realized. More importantly, they gain agility — the ability to reallocate budgets quickly toward the projects that deliver measurable value.

This agility matters because AI economics are rapidly changing. The market for compute, energy, and AI services is shifting almost monthly. Vendor lock-in, data sovereignty, and emerging regulatory compliance costs add new layers of financial risk. Without adaptive financial governance, enterprises can find themselves constrained just as competitors accelerate.

In this sense, FinOps is evolving into a form of strategic navigation — the compass that lets organizations steer through cost turbulence while maintaining innovation velocity. It aligns with IDC’s broader FutureScape theme of “Charting the Agentic Future:” navigating unseen crosscurrents, adjusting course with evidence, and turning disruption into momentum.

The future of FinOps: Intelligent, integrated, invisible

By 2027, the most advanced enterprises will mature and expand FinOps team’s scope. It will be embedded into every project phase and even driven by AI itself to catch anomalies faster. Intelligent monitoring tools will autonomously optimize resource allocation and recommend the most cost-effective placement of new workloads. Predictive analytics will forecast budget drift before it occurs. Compliance, sustainability, and financial reporting will converge into a single pane of visibility, accessible to both engineers and line of business executives.

In that future, the CIO becomes not just a steward of technology but a chief investment officer as well, guiding the organization through a complex AI landscape where every model run, every query, and every agent carries both potential and cost.

Conclusion: Intelligence needs insight

The coming years will test whether enterprises can match the speed of AI with equal precision in financial governance. The winners will not be those who spend the most on AI, but those who understand its economics best while holding teams accountable for business returns.

In the agentic future of the enterprise, innovation and accountability are no longer opposing forces. They are the twin engines of growth — and FinOps is the system that keeps them in balance.

Jevin Jensen - Research Vice President, Infrastructure and Operations - IDC

Jevin Jensen is Research Vice President, Intelligent CloudOps Market service at IDC where he covers infrastructure as code/GitOps infrastructure Automation, cloud cost transparency, DevOps, hybrid/public/multi cloud management platforms, and edge management.

For years, B2B marketing revolved around the funnel. Awareness led to consideration, then to decision. It was a clean, linear model that helped teams structure campaigns and measure success. But that model was built for a predictable buyer, and today’s buyers don’t follow the same rules.

Modern B2B buyers are using AI tools to guide their own discovery, compare vendors, and evaluate fit long before they ever engage with sales. They expect interactions to be immediate, relevant, and personalized. They’re in control of how, when, and where they move.

AI doesn’t just influence how buyers behave. It has become the connective tissue of the entire journey, reshaping how decisions are made and how marketers respond.

From linear funnels to living journeys

AI has replaced the static funnel with something dynamic: a constantly adapting journey that reflects intent in real time. IDC predicts that 62% of traditional demand generation will be AI-led by 2028, transforming engagement into an orchestrated system that continuously learns and evolves.

The sequence is no longer awareness to conversion. Buyers move between exploration, validation, and decision at their own pace, sometimes looping back, sometimes skipping ahead. The buyer journey has become a network of decisions powered by data and context. That shift in buyer behavior demands a new kind of marketing system—one that can interpret, predict, and act in real time. This is where AI becomes the orchestrator.

AI as the new orchestrator

AI reads the signals that marketers used to miss. It detects intent in real time by tracking actions like page visits, content engagement, chat interactions, and sentiment changes. It connects these dots instantly and determines what should happen next.

This orchestration isn’t about replacing the marketer. It’s about giving teams the intelligence and agility to meet buyers where they are.

  • AI-triggered journeys adapt automatically based on engagement and readiness.
  • Dynamic segmentation updates audiences as intent changes.
  • Predictive models identify in-market buyers early and route them to sales faster.

Orchestration is only effective when every interaction feels personal. As AI takes control of timing and delivery, marketers must ensure it also enhances relevance.

The personalization mandate

Buyers expect relevance across every touchpoint. IDC research shows that 69% of buyers engage only with content that feels personalized. This expectation extends beyond targeted emails or landing pages. It includes every conversation, chatbot, webinar, and digital ad.

AI enables that scale of personalization by unifying data across systems and continuously learning from buyer behavior. It helps marketers build cohesive experiences where every message feels timely and specific to the individual’s needs.

Personalization creates opportunity, but it also raises expectations around responsibility. As experiences become more automated, buyers want assurance that AI operates transparently and ethically.

Trust as the foundation

With automation advancing, digital trust has become the new measure of loyalty. Buyers want to understand when and how AI is being used, what data informs personalization, and how it is managed ethically.

The brands that communicate openly about their AI use will earn confidence and stand out. Trust is the foundation. Building on it requires marketers to evolve their role—from storytellers to orchestrators of growth.

The new role of marketing

In this AI-driven era, marketing’s role has expanded from awareness generation to full journey orchestration. The modern marketing organization connects product, sales, and customer experience through a single source of buyer intelligence.

Every signal, every conversation, and every piece of content becomes part of a coordinated system designed to move buyers forward with clarity and confidence.

The traditional funnel structured marketing. AI now defines how growth happens.

Ready to see where your strategy stands?

Christina Cardoza - Content Marketing Manager - IDC

Christina Cardoza is a Content Marketing Manager at IDC, where she specializes in brand content and social media strategy. With a background in journalism and editorial leadership, she has a proven ability to transform complex technology topics into clear, actionable insights.

This year’s IDC FutureScape centers on a global shift taking place across the technology industry: the agentic pivot. Over the next few years, agentic AI is expected to enter every layer of the enterprise, transforming how businesses and industries operate.

IDC predicts that agentic automation will enhance the capabilities of more than 40% of enterprise applications by 2027, laying the foundation for next-generation AI operating models and reshaping one-third of business processes and workflows.

The tech industry has always been effective at helping businesses adopt AI. Today, 42% of enterprises already have AI agents in production, and another 40% plan to follow in the next year. But easier deployment does not guarantee effective use.

“Their ability to further use and leverage agents is limited by basically the need to vet all the growing range of options that they’re getting, to preset guardrails for orchestration and workload and data security of these growing fleets of agents, and a lot of concerns about the long-term costs of operating agents,” Rick Villars, Group Vice President, Worldwide Research at IDC, said in a recent webinar about the tech industry’s agentic future.

As IT leaders move further into the agentic future, the focus must shift from adoption to purposeful application, using agents to transform operations, partnerships, and business models.

The tech industry’s own agentic transformation

Innovation is no longer just about new platforms or products; it’s about how technology interacts with itself.

For enterprise customers, this means the way they engage with IT environments will change dramatically. Every device, application, and platform will soon include an agentic layer capable of self-management and adaptive interaction.

The most strategic IT leaders will take a deliberate approach, understanding where autonomy adds value, where human oversight remains essential, and how this transition affects governance, cost, and security.

“Whether it’s hardware, software packages, services contracts, this is going to be one of the most fundamental things that you need to prepare for in the next several years,” said Villars.

One visible area is in IT Ops, where automation is evolving into autonomy.

Rethinking IT operations: From automation to autonomy

Most enterprises have achieved a high degree of automation for Day 0 and Day 1 operations such as provisioning, configuration, and deployment. But the real complexity begins at Day 2, when systems are live, serving customers, and generating revenue.

This is where agentic AI changes the game.

“Unlike traditional IT automation and rules-based type systems, agentic AI can continuously learn from events, adjust strategies in real time, and escalate these issues for human judgment and decision-making. This means that future AI agents will take on more and more operations of these day-two tasks,” said Jevin Jensen, Research Vice President, Infrastructure and Operations at IDC.

By 2030, IDC expects AI agents to handle hundreds of operational processes simultaneously, significantly reducing human involvement in repetitive work. The result is greater efficiency, resilience, and scalability. Organizations that adopt this hybrid model will be able to manage complex digital ecosystems without losing control.

To get there, IT leaders must set clear guardrails, define escalation paths, and ensure every agent’s decisions can be audited and explained.

As internal operations become more autonomous, the same logic is reshaping the services ecosystem. The way technology is delivered and paid for is changing just as quickly.

Services become products and outcomes become the measure

The agentic pivot is also transforming how IT services are designed and delivered. For decades, service engagements were built from scratch and customized for each client. That model is rapidly evolving.

“Most IT services were delivered as projects, custom-built engagements for each client. And that model still matters, but the economics are changing now. And with AI and automation accelerating both development and delivery, enterprises want faster, more predictable results, and providers are looking for ways to scale expertise without rebuilding it each time. And that’s giving rise to what IDC refers to as service as a product,” said Lars Goranson, Vice President, Research, Worldwide Services at IDC.

For enterprise buyers, this shift changes how partners are evaluated. The key questions become:

  • What reusable IP or frameworks are you bringing to the engagement?
  • Have you validated them internally as “customer zero”?
  • How will success be measured and shared?

By 2029, IDC predicts that 30% of global IT services will be delivered as modular, platform-based products, and 30% of contracts will tie payment to business outcomes rather than inputs.

In this new landscape, transparency builds trust, and trust becomes a differentiator. Providers that share their experiences and lessons learned will stand out as credible, accountable partners.

As automation scales across platforms and services, a new challenge emerges: managing the growing number of agents operating across the enterprise.

Managing the agent surge

As adoption accelerates, organizations face a new challenge: agent sprawl. IDC forecasts a tenfold increase in the number of agents within large enterprises and a thousandfold increase in the actions and data calls they perform.

That scale introduces both complexity and cost. Each agent consumes compute, interacts with data, and performs actions that must be tracked, governed, and optimized.

Enterprises that act now will have the advantage. That means:

  • Creating a central registry of agents and their roles.
  • Applying FinOps for AI principles to monitor usage, token consumption, and ROI.
  • Establishing orchestration frameworks so agents collaborate rather than compete across systems.

Without this discipline, organizations risk repeating the inefficiencies of early virtualization and multi-cloud sprawl. The winners will be those that can scale autonomy while maintaining oversight.

As agents multiply, governance and trust become essential.

Governance and trust: The foundation of the agentic enterprise

As agents gain independence, governance becomes a leadership priority. The more decisions AI systems make, the more critical it becomes to ensure they are made safely, transparently, and within defined boundaries.

Agentic AI also introduces new considerations for data sovereignty and collaboration. IDC expects data clean rooms—secure environments where organizations can analyze shared data without exposing it—to become foundational to multi-enterprise AI strategies.

“Organizations that underinvest in time, money, and training of AI governance, including transparent frameworks, these guardrails, auditability, and fail-safe escalation mechanisms, will be more vulnerable to these unexpected outages,” said Jensen.

Strong governance does not end inside the enterprise. It extends to every partner in the ecosystem and is redefining what CIOs should expect from technology providers.

The new CIO–provider dynamic

In this new era, IT leaders will need more than vendors. They will need partners who can lead by example.

IDC recommends that CIOs expect three things from every technology partner:

  1. Transparency about how they are using agentic AI internally and what they have learned.
  2. Operational guardrails for cost, data, and security across multi-agent systems.
  3. Human alignment, with a clear commitment to using AI to amplify human capability.

Partnerships built on these principles will reduce risk and accelerate innovation, helping organizations learn faster and execute with confidence.

Navigating the agentic future

Agentic AI is redefining how software is built, how services are delivered, and how humans and machines collaborate.

For IT leaders, success will require both boldness and balance:

  • Boldness to reimagine how work gets done.
  • Balance to govern what is automated, protect what is human, and demand accountability from partners.

Those who approach the agentic pivot with transparency, trust, and financial discipline will turn disruption into direction and set the pace for the next era of enterprise technology leadership.

Learn more about the trends shaping the tech industry’s agentic pivot in the IDC FutureScape 2026: The Agentic Pivot in the Tech Industry webinar.

Christina Cardoza - Content Marketing Manager - IDC

Christina Cardoza is a Content Marketing Manager at IDC, where she specializes in brand content and social media strategy. With a background in journalism and editorial leadership, she has a proven ability to transform complex technology topics into clear, actionable insights.