Customer Relationship Management (CRM) Team
New Research
This IDC Perspective presents two approaches to the ongoing training requirements of an AI-based system within the customer care environment. "Much of the initial focus when implementing an AI-based system within the customer care environme...
This IDC study provides IDC's top 10 predictions for digital transformation for 2020."Direct digital transformation (DX) investment is growing at a compound annual growth rate (CAGR) of 17.5% from 2020 to 2023 and is expected to approach $7...
This IDC Perspective shares valuable lessons learned from organizations and companies that have engaged in the process of digital transformation (DX) for the purposes of customer experience. Customer experience is a leading goal of organiza...
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